Missguided Arvostelua 

An absolute joke - had to pay to return my item and they are refusing to refund me as I don’t have the tracking number, despite me writing my return ID multiple times on the parcel.

Scam behaviour wouldn’t shop here again.

Order number does not work on the returns portal, emailed customer service a week ago and no response. I have no way of returning my order. Terrible company do not order from them

BEWARE! Returns process is a nightmare. Still waiting for my refund. No responses, pay your own returns, no QR code, shocking customer service

I had high hopes for the dresses when I placed the order but they didn’t arrive in time for the occasion I needed them for and all had to be returned. The return process is not easy and was very stressful having to use a carrier and not the post office. I won’t be buying from Missguided again

Terrible company! Scam!

Do not buy!

Cheap clothes and can no customer service

I ordered an item, the dress came and it’s from China. Cheap material awful! I never knew it was like this ordering from Sweden. The return address is SHEIN based in Poland. I am not paying the return fee and customer service not responding. I will put it on Vinted. I checked SHEIN website and the same dress is on there for less. Long shipping time! DO NOT ORDER from here!!

First, the ambiguity in their return process at time of purchase, I believe is intentionally deceptive. Its after you have a return, the language states its at the cost of the customer. Secondly, I returned items over a month ago and no communication received and when I reach out, I get questions upon questions, which I continue to respond to but no resolution. Feels like a scam.

I have received my order but need to process a return. The supposed online portal does not recognise my order number and customer service doesn’t seem to want to respond. Someone please assist correct this, I only wanted to return a few of the items but might return the full order if someone doesn’t assist asap.

Items are ok but I need to return 4 out of 6 items are to big I cannot figure out how to return them each time I go to google misguided 7 sites come up how the frigg do I return this stuff I literally cannot find how to start it it’s says I’ve gotta pay to return the items , they are less than £20 I might just give up and donate it I wouldnt order ever again just because of the returns I also didn’t no the company is run buy totally different people now

Joke of a company
Returned part of my order and not received a refund
Scam
Do not use
Fuming

Flimsy clothing rubbish quality. Took ages to arrive. Would definitely not order from them again. Absolute hassle to return and not free, so won't be bothering.

Ordered 3 pair of pyjamas from the website, they came and looked so different than they did on the website so I needed to return them as I wasn’t going to wear them. Could not figure out the returns portal - I started the return on their website and sent the parcel back last week which I got confirmation of it arriving with them. Still no refund or help from any of their team. Order - 2583176

Dont order from here! Quality of clothes are terrible. Tried to return & the 'portal' is a nightmare. Have to organise returns seperately via evri by yourself (and pay postage) send to some random chinese name on an industrial park, half way through the returns process (even though I had to go and print the label before properly submitting) I had to take a photo of the labels.. absolute faff! its wasted half a day and not very confident ill get my money back as theirs no confirmation emails containing order numbers - only a paypal email to go off. AVOID!

Do not buy !!!! No email confirmation only via PayPal. 2 and half weeks late even though I got next day delivery. Trying to return but there is no order number as there is no email
& it will not allow Me to submit a claim without one. No way to contact them. Also the clothes are from shein as they left some of the labels on. DO NOT PURCHASE FROM THEM !!!

Do not buy from this company! My package never arrived. They kept my money. No way to file a claim or a question, because it claims I don’t have an order number.
Missguided if you read this message, please make it right. I will still take the clothes.

missguided-2502867

Do not order from them. I tried to use their return portal but kept telling me ‘something went wrong’ my order number and email was correct. I tried numerous devices and still no luck. Unacceptable.

The company name says it all missguided-without the extra "s". I had to do a return sent in the packaged item and information. The item was less than $10 and never got phone call, email or anything in reference to the return, Sent in request to find out the status again, no email returned, no phone call return. I recommend anyone looking to buy women's clothing. Please check other websites that are reputable and have great customer service- Someone that will talk to you, and no issues with return policy. DO NOT BUY FROM THIS COMPANY.

Ordered a jumper after having seen it in an ad on my Instagram, without realising Missguided had been taken over by SHEIN a few years ago. It was immediately obvious when my jumper arrived - SHEIN quality with a Missguided price tag. The jumper was plasticky, cheap, and not the one in the photo. I applied to return my item, which ended up being the biggest faff in the world. None of their recommended couriers actually offered returns with Missguided, and each time I reached out to their support to tell them this and ask what to do, they would recommend yet another courier that didn't handle their returns. They ended up giving me the address to the warehouse and told me to organise it myself with a courier and to email them proof of tracking once posted. So, I had to pay for Royal Mail to ship it to them, which they acknowledged, and they confirmed the package was on the way to them. Then, silence. Nothing, for two weeks, until I emailed them saying the package was delivered to the warehouse and I was told my refund would be handled in three business days after that. Only after this email chasing them up did I receive the money on its way to my bank.
Overall, just atrocious service. The jumper was poor quality, but everything that followed caused such grief just to be able to return the item and get my money back. Support were friendly (or at least the script they used was), and quick at responding, but had no clue what they were on about and would've ghosted me without giving me my money had I not chased up on it. Save the hassle and the aggro - they're not the company they used to be.

AVIOD
A silly returns process, you have to update a photo of the label on the parcel, you have to upload tracking number. If not done they do not refund you.
Then when you provide this information at a later date, they do not refund all the items.
SCAM

Missguided REFUSED to deliver lingerie i ordered from their website, calling them " sensitive items". They are ridiculous, their customer service is a joke. And the clothes are cheap. They didn't even offer me a discount code for the humiliating experience, saying that was " not their policy"...
Avoid like the plague.