Missguided Arvostelua 

I am still awaiting 2 refund from Missguided after returning 2 dresses within 2 days of each other. I did everything they asked. Send it by evri, upload the receipt to be kept receiving a email to say the receipt is not uploaded. Even thought its delivered and still no refund.

Scam the item was paper thin and the return portal doesn’t work. I had emailed them and sent me a new order number and it still doesn’t work. Don’t waste your money

Terrible quality, terrible return system, terrible customer service, terrible ethically too.

Corrupt terrible company. The downfall of what was once an iconic brand! I’m embarrassed that I even ordered to begin with, it’s just Shein tat now! They make it impossible to return and customer service never gets back to you. Unethical and unprofessional company that serves zero purpose, I want my items returned so I can be done with it!

I wish I had come across all these reviews before placing an order. Against my better judgement, I grabbed a few things my daughter wanted for back to school. I will never do business with this company again. Cannot get any help trying to process a return so I have lost a good chunk of $. Super frustrating, 1 star for being accurately named.

If I could give a zero I would-returns system is a joke. No returns slip so arranged postage personally and if you don’t photograph the recipe once posted back, you just won’t get your refund. Total scam system

ABSOLUTE SCAM….DO NOT ORDER
The trading standards need to shut this company down for failing to adhere to legal standards and customer rights to returns.
This company used to be legit and good quality and fair.
Now it’s turned into a complete scam.
You can’t return any items, customer service does not exist, the return address they provide is bogus and the whole set up is geared up to rip you off.
I can not return any of my items because no courier accepts the address they provide and no one will answer your customer service email.
The return address comes up as Holloway plastics Unit 5- 7
Lily Wang and the address is an imaginary company and someone somewhere is getting very rich off the misfortune of the consumer.
Stay away at all costs

Absolutely awful experience! The dress I ordered was poor quality so I’ve returned it and still haven’t received my refund even though it’s been almost 3 months. Haven’t received any emails on the progress of the refund, and when contacted customer service team was asked to provide the same info again and again, felt like they were taking the mickey rather than trying to help. Will never shop there again!! Absolute nightmare dealing with their customer service team, not helpful at all!

DON'T BUY . The getaive reviews here are true. I've returned the items due being very poor quality. They won't respond to my email . The return was delivered at their place . I opened a PayPal case to get mh money , PayPal closed the case in their favour even with all the proves that the parcel was delivered to them (photo recite and tracking number ) when i contacted PayPal and talked live with an agent they said that Missguided don't have a refund policy even if you return the item they won't refund you . So that's it . They won't refund me anything. I am left without the items and without the money

DO NOT order from MISSGUIDED.

They do not cover your return back. Have no returns portal. You have to send it back and then chase them for a refund and send pictures of your receipts. It’s been over 2 months and I have not got my refund and they keep asking me to resend the receipts for proof. I have not sent them 3 times and still no refund. They also take about a week to respond.

Save yourself the headache and just order from somewhere else.

AVOID AT ALL COSTS This company deserves 0 Stars.

I have had exactly the same issues with returning my items - the returns portal didn’t work, so I had to open a ticket. My items didn’t fit so had to return. I have evidence of all tracking numbers, proof of postage and proof of delivery from Royal Mail which was all sent to Missguided via return email. I had a bad gut feeling about sending it to the strange address they tell you to send the items to, had to input it manually when ordering the return via Royal Mail because it wasn’t recognised on the auto fill drop down. Wish I hadn’t flipping bothered!

I raised another contact ticket after 7 days because no one was replying to my messages to be told they have not received my parcel tracking number, to send it over again and not to raise a separate ticket!

Absolutely fuming, this has caused me nothing but stress and I regret ever doing the return - wish I checked here first for reviews!

Customer service is shocking and by the looks of these other reviews, seems that I’m going to have to wait a VERY long time before I get my money back, which is rightfully mine. Even worse is you have to pay for your own return to go back to them!!

I would recommend anyone wanting to purchase anything from Missguided to avoid at all costs and if you do have a return and the portal doesn’t work, just stick the items on vinted, would be easier to get someone else to buy the items then get their team to respond!

Wouldn’t even give this company 1 star if I had the option. Absolutely disgusting service.

I returned my order on 10th July and tracking confirms that Missguided received my return on 13th July. It has now been nearly a month and I am still waiting for my refund.

I have contacted customer service multiple times and every single time I am asked to send proof of postage. I have sent this proof repeatedly, yet once I provide it, I am ignored and receive no further response. I should not have to keep chasing a company for money that is rightfully mine when they have already received my returned items.

The complete lack of communication and the way this has been handled is absolutely unacceptable. I have been more than patient, but I have had enough of being passed around, asked for the same evidence over and over again, and then ignored.

Avoid this company. Based on my experience, do not expect a straightforward return or refund process. I will now be taking further action to recover the money I am owed.
From what I’ve been reading I’m not the only one dealing with this problem!

If I could give 0 I would. I used to order from misguided a few years ago but since it’s changed it is terrible. Ordered a dress - horrible and looks nothing like pictures… trying to return has been a nightmare. Post office couldn’t find the address on their system either! Sent via Evri and it was returned to me… no response to emails from the company..

Trying to send a parcel back is a joke . I will not be ordering anything from them again

I bought a few things on MISSGUIDED, quality was poor so I returned everything. They don't give you any return slips anymore so had to go post office and send the parcel like it's a normal parcel. Havent received a refund, contacted them multiple times and sent them proof of the return and still no response at all. Will never use again! Looking at other reviews it doesn’t look like they refund!!

Clothes were AWFUL. The sizing is AWFUL. Not like the picture, incredibly cheap quality when they are very expensive. When i requested a refund, they made ME pay for the shipping. Wasted my money. Returned all four items.

Very slow delivery & had to jump through hoops to find out how to return . RIP off return costs want £6.44 to return a £10 item DO NOT USE THIS COMPANY

Missguided certainly are. I ordered 2 dresses in 2 different sizes and they were delivered,the material was ok and I sent one of them back via Evri on 19th June to a Lily Wang at a an address in Bloxwich and to this date I have not had a refund. I went onto their website to enquire about this and the form will not let you get it sorted without an order number which it does not let you fill in. This company are not fit for purpose and PLEASE do not buy anything off them as they do not care about your service at all

I bought a few things on MISSGUIDED, quality was poor so I returned everything. They don’t give you any return slips anymore so had to go post office and send the parcel like it’s a normal parcel. Never received my refund, contacted them three times before they ever replied and told me without a tracking number they won’t refund even though I showed them the receipt. Lost out on £95. Won’t ever use again.

they are sending tops from shein and saying its their product, and when u want to refund u never get a reply