Excellent service. This is my second purchase from Mirrors of London My mirror arrived and I wasn’t too keen on the glue marks I could see on the edges. Emailed Mirrors of London to expla... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really impressed by the quality off my new mirror it was exactly as it looked and was described on the website. Delivery on time as scheduled also .real quality mirror at an amazing price also .
Yritys on vastannut
Although it took longer than the estimated delivery, customer service was amazing and I was kept up to speed at all times. When the mirror was delivered, I also was given a box of chocolates as an apo... Näytä lisää
Yritys on vastannut
The mirror is beautiful, really well made and great value for the size. The man ing it was lovely and brought it upstairs for me. Would definitely recommend
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Born in the heart of London, we pride ourselves on creating the upcoming, unique and luxury mirrors that are adaptable to every home. Our bespoke designs have taken inspiration from all over the world with inspiration varying from antique French mirrors to modern Scandinavian mirrors with name inspiration coming from North, South, East and West London. In the high end market, quality is crucial and no corners are cut when creating the final product for you. Our custom mirrors are hand crafted, with care taken to give each and every mirror the finest finish, only achievable due to our crafters keen attention to detail. We hope that our passion for mirrors is reflected in how the product perfectly completes your home decor.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 7394931292
- info@mirrorsoflondon.co.uk
- mirrorsoflondon.co.uk
4,8
Erinomainen
341 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
What a lovely company to do business with from start to finish. I had to return a lamp due to my mother changing her mind & they couldn't be more helpful. They got back to me straight away & arranged to pick it up at my home at no extra cost & my refund was dealt with quickly. I highly recommend this company & would definitely buy from them again in the future.
4. heinäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hi,
Thank you so much for your kind words!
We're really glad we could make the return process easy for you- we know these things happen, and we’re always happy to help.
It means a lot to hear you had a great experience from start to finish.
We truly appreciate your recommendation and would love to welcome you back anytime!
Thanks again,
MOL Team
Good company to deal with as far as…
Good company to deal with as far as customer service is concerned. Always answer your problem very efficiently. Very good communication. However lost a point for how long the delivery takes to be delivered when I first ordered my mirror it said 5 to 7 working days. However it took from the 12th June to 8th July to arrive. Which I think it was because I emailed them I got it then. Was told it was sent on the Friday 4th July but actually was sent next day delivery on the 7th of July. When waiting for so long for the mirror to arrive it was nothing like the picture shown on the website. It seemed so much bigger on the picture on the dressing table than it actually was. Yes I should have looked at the measurements but for the price they were asking I presumed that was the one I was getting, but it was very small the one I received. I contacted them and they agreed for it to be returned. That wasn’t quite smooth sailing either but not the company’s fault more the delivery people. I have since bought one which is huge got it in 3 days and was 1/2 the price. Finally got my refund today 24th July that went smoothly. I think as a company be more upfront about your delivery times and perhaps put real photos of the mirrors you are selling. If you do different sizes than shown make it more clearer. 5 ⭐️customer service though.
On the reply from MOL you said I chose the return service I didn’t choose Evri you chose them I said I wouldn’t choose them so you should get your facts right. I offered to pay next day delivery with the same people you chose to deliver it to me FedEx. As you also said that mirror came in different sizes nowhere on your website did it say that. Stick to the true full facts please.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Lorraine,
Thank you so much for taking the time to leave your review and for recognising our customer service- we’re genuinely pleased to hear you found our team helpful, responsive, and easy to communicate with. We always strive to offer the best support to our customers, so your kind words mean a lot.
We’re very sorry to hear that your experience didn’t go as smoothly as it should have in other areas. Regarding the delay with your delivery, there was unfortunately a temporary stock issue at the time of your order, which we did communicate, but we completely understand how frustrating the extended wait must have been.
We also understand you encountered some difficulty with the return process. While we did offer the use of our in-house delivery team to assist with the return, we respect your choice to use an external courier, though it can sometimes lead to added complexity. We appreciate your patience throughout that process and are glad to hear your refund was processed smoothly in the end.
With regards to the product imagery and sizing- we’re genuinely sorry you felt the mirror received didn’t match expectations. It’s never our intention to mislead, and while the measurements are included in the product description, your feedback is valid. We do sell the mirror in multiple sizes, and we understand how photos can sometimes give an impression that doesn’t quite match the real thing. We’ve taken your comments on board and will be reviewing and updating our images to better reflect each product’s size more clearly.
As a small, family-run business, we truly value feedback like yours. It helps us grow, improve, and better serve our customers. We sincerely hope this experience doesn’t deter you from shopping with us again in the future- you’re always welcome, and we’d love the opportunity to provide you with the smooth, positive experience we aim for every time.
Warm regards,
MOL Team
Absolutely love my mirror
Absolutely love my mirror, great quality and great service, would definitely buy again and recommend
4. heinäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hi Jean,
Thank you so much for your kind words!
We're thrilled to hear that you love your mirror and had a great experience with our service.
Your recommendation means the world to us, and we’d be delighted to help you again in the future.
Thanks,
MOL Team
Vastaus yritykseltä Mirrors of London
Hi Karen,
Thank you so much for your lovely review!
We're so pleased to hear you’re loving your new mirror and that it’s made a great addition to your hallway.
If you ever need anything else, we’re always here to help!
Thanks,
MOL Team
One very happy customer …
Excellent communication regarding delivery.
Delivery driver also communicated re timings etc and arrived exactly at the time he said he would.
He was friendly, offering to take to the right place.
Mirror looked far more expensive than it was.
Very pleased with my purchase
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Susan,
Thank you for your lovely feedback!
We're so pleased to hear the delivery process was smooth and that our driver made a great impression. It's fantastic to know the mirror felt even more luxurious than expected.
we really appreciate your support and hope you enjoy it for years to come!
Thanks,
MOL Team
Vastaus yritykseltä Mirrors of London
Hello Melissa,
Thank you so much for your lovely review!
We're thrilled to hear you’re happy with your mirror and that the delivery was quick. Enjoy styling it in your home — and thank you again for choosing us!
Thanks,
MOL Team
=
I love the mirror and the customer…
I love the mirror and the customer service was great.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Casey,
Thank you so much for your kind words!
We're so pleased to hear you love your mirror and had a great experience with our customer service. It truly means a lot to us.
If you ever need anything in the future, we’re always here to help!
Thanks,
MOL Team
Loved the mirror( Kensington) I bought…
Loved the mirror( Kensington) I bought quality is perfect also costomer service and delivery is excellent .
23. kesäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hi Soni,
Thank you so much for your lovely review!
We're thrilled to hear you love your Kensington mirror and that you were happy with both the quality and our service.
It means a lot to us to know that everything—from ordering to delivery—met your expectations.
If you ever need anything else, we’re just an email away!
Thanks,
MOL Team
Perfect, quality mirror with smooth and quick delivery
I have bought an arch full length mirror from Mirrors of London. The mirror looks amazing. The quality is great and the delivery process was very quick and smooth! Thank you so much for the mirror.
12. kesäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hello Seval,
We’re so glad to hear you’re loving your mirror!
Thanks for taking the time to share your experience — we’re delighted everything went smoothly and that you’re happy with the final result.
Thanks,
MOL Team
Delighted good quality
Delighted good quality. No hassle delivery and came within 3 days. Well happy
17. kesäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hello Teresa,
It’s so great to hear that everything went smoothly and that you're happy with the quality of your mirror. We really appreciate you choosing us and taking the time to leave a review!
Thanks,
MOL Team
Great Service!
Great Service!
The mirror is exactly as pictured and detailed, very happy and the service for delivery was fantastic. Due to a missed email, I missed the delivery but the customer service was amazing rearranging and delivering to me. Would highly recommend this company.
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Gemma,
Thank you for your kind words!
We’re so pleased to hear that you love your mirror and that our customer service team could quickly resolve the missed delivery. It's always our goal to make sure everything goes smoothly from start to finish.
We really appreciate your recommendation — it means the world to our team!
Thanks,
MOL Team
Although it took longer than the…
Although it took longer than the estimated delivery, customer service was amazing and I was kept up to speed at all times. When the mirror was delivered, I also was given a box of chocolates as an apology for the time it took which was such a lovely touch. This goes to show how this company go above and beyond to make the customer experience a good one, even when situations are out of their control. The mirror is beautiful and compliments my home well. Will definitely be using Mirrors of London again.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Kaylah,
Thank you so much for taking the time to leave such a thoughtful review. We're truly sorry for the delay with your delivery, but we’re so glad to hear that our team kept you well informed throughout.
It’s lovely to know the chocolates were a welcome gesture — we always want our customers to feel valued, especially when things don’t go exactly to plan.
We’re delighted you love your mirror and that it’s found the perfect place in your home. We really appreciate your kind words and support, and we look forward to welcoming you back again soon.
Thanks,
MOL Team
Vastaus yritykseltä Mirrors of London
Hi Sarah,
Thank you for your lovely review! We're so pleased to hear you're happy with your mirror and that everything went smoothly with the delivery.
Your recommendation means a lot — thank you for choosing Mirrors of London!
Thanks,
MOL Team
Stunning mirror
Second mirror I've ordered from here and they're perfect and the customer service is always so friendly and quick to respond!
12. kesäkuuta 2025
Vastaus yritykseltä Mirrors of London
Hello Aysar,
Thank you so much for your kind words and for coming back to order from us again – that really means a lot! We’re so glad you’re happy with both your mirrors and our customer service.
If you ever need anything else, we’re just a message away.
Thanks,
MOL Team
Gorgeous mirror
Gorgeous mirror, very happy with our purchase.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hello,
Thank you so much for providing us with this positive feedback!
We are so pleased to hear you are enjoying your new addition.
Thanks,
MOL Team
All good thanks ☺️ Great communication…
All good thanks ☺️ Great communication from delivery driver too, who went to the trouble of leaving the mirror at the back of the house. Thanks Chris
25. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hello Sarah,
Thank you so much for your kind review!
We're really pleased to hear everything went smoothly and that our delivery driver Chris was able to help by leaving the mirror safely at the back of your house. We’ll be sure to pass on your thanks to Chris.
Enjoy your new mirror, and thanks again for supporting our small business!
Thanks,
MOL Team
Beautiful Mirror Great Price
Great from start to finish. Easy transaction, then got a delivery time the day before, a text when the driver was a few hours away and then a text again when he was 10 mins away. Beautiful mirror in perfect condition. Helpful delivery driver
Highly recommend.
18. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hello Charlotte,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a smooth experience from start to finish and that your mirror arrived in perfect condition. Our delivery team works hard to keep you informed every step of the way, so it’s great to know the updates were helpful.
We really appreciate your recommendation and hope you love your mirror!
Thanks,
MOL Team
Fantastic company
Customer service was amazing , best I’ve had. Chris the delivery driver was lovely. He had to bring my mirror 4 flights of stairs with no lift and he still had a smile. He put it in the room of my choice and unboxed it for me. Love my mirror, and if I need anymore mirrors I’ll certainly be using mirrors of London. Thank you
20. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hi Lyndsay,
Thank you so much for your lovely review!
We're thrilled to hear you had such a great experience—from our customer service team and Chris, who really does go the extra mile (or four flights of stairs!). We’ll be sure to pass on your kind words to him.
We’re so glad you love your mirror, and we’d be delighted to help you again whenever you need another one. Thanks again for choosing Mirrors of London!
Thanks,
MOL Team
Excellent mirror and service
Excellent mirror and service. Would definitely recommend and would buy from them again.
29. maaliskuuta 2025
Vastaus yritykseltä Mirrors of London
Hello,
Thank you so much for your lovely review!
We're so glad to hear you’re happy with your mirror and the service you received. We really appreciate your recommendation and would love to welcome you back anytime!
Thanks,
MOL Team
Outstanding
Delivered by hand by their own vehicle , can’t get better than that ! Chris was brilliant kept me informed on delivery time. Can’t praise this MOL enough. Well done. The mirror is lovely just what I wanted , happy happy customer.
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mirrors of London
Hello,
Thank you so much for your kind words!
We're delighted to hear you had such a great experience—from our personal delivery service to the mirror itself. Chris will be so pleased to hear your lovely feedback! It means the world to us knowing you're happy with your mirror and the service you received.
Thanks again for choosing Mirrors of London
MOL Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.