Mipermit Arvostelua 153

Hull city council parking requires cash or payment via the MiPermit website or app. I used the website, went through all the stages, “paid” and then went to see a show. Came back to a parking ticket-apparently the payment had not been taken. Will not be going to Hull again as the parking payment system is a joke.

Need a temporary reference number for visitor permits, terrible phone customer service, unfamiliar with their own processes I was reading whilst on the phone with the advisor, constant reminders they are not a council, great - who asked? maybe be a little more courteous, talk a little slower and sound less robotic - would hate to think how an elderly person would set up their account via the phone, the sooner cheltenham borough council finds a new provider for parking the better

Excessive car parking costs and charged 10p twice for one transaction, surely that’s not right? Ended up paying £5 for parking for 2 hours. Wouldn’t recommend.

Watch out for a fake MiPermit app, comes up on Google as first option. I pressed this and started to ask about my PayPal account, this made me suspicious, then took me to a business website. Subsequently, a few spam emails in my account and one from a business company saying I have subscribed to £5.99 per month payment via PayPal. Changed PP passwords and cancelled this so called subscription. Wouldn't say I'm fooled easily, but obviously not!!

Awful parking and parking permit company. Sadly employed by many councils to ‘manage’ their parking charges and permit applications. Terrible customer service, questionable data safety.

Possibly the laziest, most inept service you could ask for.

Purchased several resident permits, as I have multiple times before, and MiPermit emailed advising that my application for a resident permit was declined however, they still took the money from me.

Emailed asking for an explanation and they took over 2 1/2 weeks to reply and completely ignored what I’d actually asked and sent an irrelevant message.

They have a Trustpilot score of 1.7 and that’s looking pretty generous.

Absolutely horrendous app. It crashes, doesn't connect properly, doesn't allow to get into current parking. Not once I had full network or WiFi and it wasn't connecting properly and I had to call them to get the parking paid and the customer service lady made me feel guilty like it was my fault and not theirs. It's just so ridiculous that I feel uninstalling it and using cash or card to pay for my parking ... Horrible!!!

I'm a disabled person parked in a disabled bay. The machine 744052 did not issue a ticket to display. I therefore paid via app unfortunately I typed one letter incorrectly as my reg as I have cognitive issues. I realised Immediately called castle point council who referred me to MiPermit 28 minutes later it got answered- sorry tge only thing I can do is reduce your stay and you will pay again. I questioned then she put the phone down. Call 2 another 15 mins before answering same outcome but I've said I've paid. She said it's the Councils Policy I asked fir copy as nothing on the machine refers to councils policy or refers me to then again. I asked to speak to someone senior but the phone got put down again. I will be contacting the Chief Exec at Castle Point and the Disability Team as the treatment when it's easy to see an individual has paid its another way of getting money the council has a Duty of care and should relook at this contract they have put in place. I will be taking it further - I will not be bullied into paying for something I've already paid for.

have constant issues logging into app, although I have registered my mobile & emails, my login details are never accepted, have to enter my details & card number every time.
Unfortunately, this app is used in my local area, otherwise would not use it.
Have tried contacting Mipermit several times, no response

Dodgy looking app. Wants email and bank card details when sends you to selling sites. Load of crap I won't be downloading

When applying for a resident's parking permit, I ticked the field to allow auto-renewal. The permit application was successful. However, when it came time for renewal, the MiPermit system failed to automatically renew my permit and I am now facing parking charges and fighting with Bristol City Council to refund me the money it cost me to reclaim my seized car. All because of a technical error with MiPermit. Terrible service.

I used the system directly to pay for parking at Telford and Wrekin for a days parking . I input all the details correctly including my card payment details but then got a screen that implied payment had been received and would appear on my bank statement . I took a screenshot shot of the screen for some unknown reason . When I returned to my car I had a parking permit that I wrote to mipermit showing them the screen shot . They said this was not proof of payment and said it was my responsibility to check that payment had gone through. Who goes and checks their online or rings their bank to make sure . I have offered to reprocess the £6 payment if the system failed to connect to my bank . They are implying it’s my fault however I am 100% adamant that I did everything right . I suppose I probably questioned why I didn’t receive a email however I didn’t really get to check my phone as I was doing jury service all day and didn’t have access to it . They are forcing me to pay the fine and all they mention about the regulations . Would like to here if anyone else has had the same issues where I think it is mipermit system that is at fault

People give it bad reviews. Not sure why.
Once my account was set up. Just a few clicks and check the parking code matches the place I am. It's done. Simple.
The timer on the app tells me how much time I have.

App not working on arrival at regular car park, tried again without success. Pressed the "phone Mipermit" button and got a response within just a couple of minutes. Gave car park address and my car registration and had 2 hours parking completed for me immediately. Very, very impressed as I was recognised via the car reg and my details were immediately to hand. Excellent service.

I used the car park at Canvey Island and when checking my credit card bill 2 days later found 4 x 49.99 fraudulent transactions. The bank are being good and very pro active. Unlike MI. I tried to let them know on their customer service app as I thought for security that their system had been security compromised but they were not in the least bit interested and sent back my comments.
So be warned when using this company and their car parks as they have been compromised and you face a possible scam.
Park elsewhere.

Paid the £1 to set up the app, next day I got a message from my bank about fraud on my account.
I had been charged 59.99 for a monthly fee to something called TNFbill. Luckily the bank had stopped the payment. Deleted the app and will never use it again.

website - parking permit
Just moved, trying to get a parking permit for almost a month (3 days until a full month). Keep uploading screenshots of my insurance and went on council website took a screenshot of the bill, just to get rejected.
Website says proof of address and proof of vehicle, and it allows me to upload screenshots, it allows me to pay for it and it blocks the money with a pre-authorisation, but the person that manually checks this are not interested in the slightest and reject your application.
Finally called them, they said insurance is OK as it is a PDF, but council tax is not OK, needs a PDF also. Why? it is exactly the same thing as the screenshot on the council website. Even their website mentions formats allowed jpg, png and pdf.
Now I have several pending transactions of hundreads of pounds which I am waiting to clear so I can use my money again.

The positive: When the app works, it is very straightforward. The negative: It very rarely works.
Errors abound, including flooding your mobile screen with dozens of pop-ups, unable to recognise car park, can't find tariffs. I only need this app for car parks in West Sussex, which is why I increasingly avoid the county. Hampshire uses Ringo, which is a much more reliable app.

I updated my credit card details and it said that they weren’t recognised. I then got a call from my credit card company saying that it had been declined and they’d tried to take money from my account. I didn’t agree to anything and now I’ve got to wait for a new credit card as it’s been frozen. I’ve deleted my details and the app,