Mipermit Arvostelua 153

If you remember Stone Age... Mipermit is just an extension of it from all points of view: App, Customer Profesionalism, and so on...

I downloaded this App in the city of Bath to Park as there was no other option. I texted them as instructed but could not get it to work and despite that they still charged me 15p Premium Rate for the text. I suggest Bath and the other areas that use this useless system switch to a real and trusted parking App such as those we all use everywhere else. I see they even charge 10p customers for a text to warn you the parking is about to expire unlike all the other companies. Sharks so avoid them!

Why do councils use this company? They don't respond to emails, and the customer service on the phone is appalling

App crashes every time I try to pay on the app. It's the same place I park every day. NOT FIT FOR PURPOSE!
Why is my council still using them?

For the fourth time, the parking app reported error, so redid the transaction, only to be double charged again. Tried ringing but kept on hold for 15 minutes and no answer. Emailed and wrote previously, but never replied. Am reporting them now to Wilts council as they are a disgrace

Waited for 35 minutes for call to be answered to no avail. Question was not covered in their Help pages. Will contact Council tomorrow but not holding out much hope

If possible I would give 0 stars. Confusing - just wrong from beginning to end. Never known such a mess, Barnet council had managed the permits very well so far.

The worst interface I have encountered. Trying to book a visitor permit is a nightmare. I started with my app and half way through process I got redirected to Sevenoaks DC website. Then it gets more confusing. After spending the better part of an hour I managed to pay. Then I get a message saying it would take 3, days to approve my booking.
Are my visitors supposed to give me 3, days notice of arrival?

Payment via google pay failed and i was not notifed. I emailed Mypermit and had no response. Worthing council gave me a ticket i appealed snd they say i selected the wrong date for parking. I had no way of checking that at the time of parking as a receipt ie issued 24 hours after parking expires.

Rude staff who I couldn’t understand. She told me she only had 10mins per customer and if I wanted to speak to someone else I can call back again. I am a 75 year old woman who is not good with technology and had this member of staff being extremely impatient and very rude to me. Also ridiculous that you are apparently expected to pay for a whole year parking permit but if you change vehicle they only refund you one month! Absolutely criminal.

Non-existent customer service. Every time I call, I'm on hold for so long that I have to give up. I emailed on the 21st of March and a few times since then. It's now 18 days since my original email, and nobody has responded.

My credit card details were used in a scam 24h after I installed the app to pay for parking. Someone called me claiming to be from my bank. They said they detected fraudulent transactions on my account and wanted to stop them and replace my card. They then tried to get me to confirm an online transaction under the guise that I was confirming a chargeback.

They had my credit card details and my phone number and the only place I used that card with that number was in the Mipermit app. I checked and was able to verify that I had the "real" MiPermit app so this was not someone else trying to impersonate them with a fake QR sticker.

They either leaked my details or performed the scam themselves.

I parked in a multistory car park in Worthing. I used the app to pay. When prompted I selected to park immediately. I paid, left the car park, only to return to find a PCN on my car. Despite paying to park immediately, the app created a ticket for the exact time but for 3 days later. I didn't check the date when I paid as selecting immediately does not allow you to selected a date in the future. I appealed the fine but Adur and Worthing Council claim it's my fault. Not sure if it's a scam or just a way to make money. Either way, I won't be going to Worthing again.

I purchased a town centre worker permit for a day. Followed all the steps required to activate the permit. At the end of the day I received a ticket. When contacted members of staff all they say we can’t help. And keep telling me I still have availability preterm, however on the app there is non for the parking I need. They keep repeating to me that I need to contact council to dispute the ticket, even after explaining that I have contacted council and the council told me to contact MiPermit. If you not ready to pay £60 for parking, avoid this parking.

AWEFUL!!!!!!! Not responsive to email. Inconsistant advice and poor customer service. Rude and unhelpful staff.

Website does not allow changes to car registration to be made. No one answers when phoned. Email address does not accept messages. City council whocontract them are no help - but are very officious when you get a parking ticket. A dreadful service.

Very glitchy system. I have it set to auto renew but this month there was an error in the system and it did not renew. There was money in my account, it had not auto renewed too many times - it's just a terrible system. The result - a parking ticket for me.
No one to speak to about the error so I have to pay the fine. When I then tried to renew the permit I had to set up a completely new account to get it to stop throwing up error messages.

Suddenly after years of getting a residents permit we need to provide a proof of a lease agreement
It is in my husbands name
I drive the car
No one to help and no one cares and when I told the assistant (after waiting 15 minutes) that there is a reason why almost every review is 1* she told me I’m very rude and put down the phone

This Business is a disaster for Barnet Council and the residents of Barnet. Mipermit should have their contract rescinded at once. Who ever allowed these chancers to operate in the Borough should apologise to the community.

Utter rubbish. Tried to pay using the app and when that didn't work I tried going through online both did not work!!!!!