MiniBrew Arvostelua 

291
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I am just starting my journey with MiniBrew, and so far, I have nothing but positive things to say. With this device, even someone with zero experience can brew real craft beer at home. The app gu... Näytä lisää

Saanut 5/5 tähteä

Me as some random brewer on a Saturday trying to start up the Minibrew and run ing into problems. Don't know what's going on, drafting an email to Minibrew support. Not even 5 minutes go by... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Panimo
  2. Alkoholituotteiden valmistaja
  3. Oluen tukkumyynti
  4. Ohjelmistoyritys

Yrityksen kirjoittama

MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

291 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(291)

21 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Brewing your own beer is a more awesome…

Brewing your own beer is a more awesome experience. Coming up with the recipe, grinding the malt and then you put everything into the Minibrew and it then does the mashing and fermentation. Wonderful device.

18. maaliskuuta 2023
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi John,

Thanks for the lovely words about your experience.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

The product is excellent - amazing learning about beer

The product is excellent, and the support is great. Go for the brew portal where you can design your own recipes.

17. maaliskuuta 2023
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Kunde,

Thanks for the review and the kind words about the product and our service.

We are 7 days in the week available if anything is up.

Cheers
MiniBrew Support Team

Saanut 1/5 tähteä

Could not pay with paypal

Could not pay with paypal, tried multiple times.

12. maaliskuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Tommy,

Thanks for letting us know. I noticed you completed the order via credit card instead.

It's unfortunate to hear that PayPal didn't work properly. We checked PayPal settings and nothing seems wrong. None the less, we removed PayPal from our shop and will reinstall it. We hope this will improve the check-out experience.

Cheers
Minibrew Support Team

Saanut 5/5 tähteä

Great support!

12. maaliskuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Kjetil,

Thanks for the review. We're grateful for this. Enjoy the beers you made.

Cheers
MiniBrew Support Team

Saanut 1/5 tähteä

They should close this dirty bussiness…

They should close this dirty bussiness as soon as possible.

10. maaliskuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Dariusz,

Thanks for sharing your review. We are sorry about the progress of your order and the way how it went. As explained by email your order has been set on hold as items that were no longer in stock. It was better that we informed you about the situation and offer a solution. We are working on improving shipping so this won't happen anymore.

We have shipped over 10.000 products in the last 3 years and have many happy customers.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

the easiest and most comfortable way to…

the easiest and most comfortable way to make beer at home that with fermentation control and kegging

7. maaliskuuta 2023
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Bálint,

Thanks for the review and kind words, Easy brewing is whole goal of Minibrew. Anyone should be able to make their own beer.

Enjoy the brewing.

Cheers
MiniBrew Suppor Team

Saanut 3/5 tähteä

No Machine neither reimbursement so far

I ordered the machine 1 year ago, with the promise that I would be delivered within 3 months. After 2 months, I got an email saying that It would take another 3, for which I asked a refund. They told me that in the small letters of the contract, says that they can KEEP your money for 40 weeks, which is stated, but I didn't communicate to a lawer back then and decided to wait.Now a year has passed, asked my money back, I got an answer that they might be able to send me an old version of the machine, but said no, I want my money back and waited for a year for this. After 10 days, they still didn't answer any of my emails.
I'm forced to start a legal demand with my lawer now.
I strongly advise anyone considering buying something from them, not to.
Update:The company contacted me the day after my public complaint here. Mentioned that they were going to refund me..so far nothing (3/4 days have passed)
Final Update: got reimbursed after 12 days.
My conclusion is that people who got the machine, seems to be satisfied about it. This is, if you are willing to wait a year or more for delivery. Also if you accept the fact they keep your money for a year.
Last remark, not quite happy with the reimbursement management, felt that they paid attention to me when making noise in trust pilot. Something they have to work on.

6. maaliskuuta 2023
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Ramiro,

We are sorry we were not able to deliver your order. The production has been delayed due to challenges caused by covid. You've been informed about our progress via email and our blog.

When it became clear we couldn't fulfil the order you placed, we offered our current and more expensive model (GEN 2) for the same price as GEN 3 or a refund. We received your request of a refund.

Back in the days, we received many inquires and were not able to handle your refund request within 5 working days. In between we received a 1 star review from you.

We've improved our messaging regarding refund request as well update our refund policy in our help center so other are better aware of the process.

As the refund is settled, we hope to see back when we've stock in place.

Cheers
MiniBrew Support Team
.



Saanut 3/5 tähteä

Good customer service but the shipping…

Good customer service but the shipping was late by 4 weeks and wasn’t shipped until after I contacted seller.

27. helmikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Harald,

Thanks for the honest. review. We are working hard to improve shipping as 4 weeks is too long. Right now, we've solution in place to check all placed order each week.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

Minibrew was very helpful

After there was a small issue Minibrew did a very good job to solve it as soon as possible!

5. helmikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Thorsten,

Thanks for the review. We're happy it got resolved. Enjoy the two brew packs and the beer.

If you have any questions, let us know. We are here to help.

Cheers
MiniBrew Support Team

Saanut 1/5 tähteä

Shipping for the brew kit is $300.

It took 5 years to receive receive the minibrew and the shipping for the brew kit is about $300. So, the brew kit is about $25. With $300. Shipping? So, it is sitting in the box taking up space in my garage.

18. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Angie,

Thank you for your response. I'm sorry you've experienced it like this and not enjoying our product.

I checked your order and no shipping cost are charged. MiniBrew has covered the shipping cost as you backed us via crowdfunding platform Indiegogo in 2017. As you were one of the first backers, we decided to cover the current shipping cost. Perhaps you mean import cost, which is likely local VAT.

If there is anything we can do, let us know.

Cheers
Minibrew Support Team







Saanut 3/5 tähteä

Product is excellent, service is crap

Right up front: The MiniBrew system is excellent!
I have meanwhile five kegs and brewd so far nearly 50 beers with them. No issues, now flaws, great beer, easy to handle. If you know how, you are able to tweak the brewing process to your likings.
However, I ordered one additional MiniBrew keg and it took 18 months for delivery. During the time I was told a few times, that the keg is now in stock and it will ship soon, but nothing happened.
And when it was finally shipped, it was shipped to my old address, which I changed in the MiniBrew order system twice and then, in addition I told the warehouse to be aware of the new address in a different e-mail, too. Did not work...
So, all in all, product is excellent, service is crap!

17. tammikuuta 2023
Saanut 5/5 tähteä

It's a great machine that makes…

It's a great machine that makes excellent beer. Customer service is responsive and top notch.

17. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Daniel,

Thanks for the amazing words about our product and team.

If there is anything we can do for you, let us know.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

Quick shipement

Ordered and a quick shipment. Using the kegg for the second time.

16. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi John,

Thanks for the review. We've improved shipment delivery time over the last months.

Enjoy the brewing.

Cheers
MiniBrew Support Team

Saanut 2/5 tähteä
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Fred,

Thanks for the review.

The delivery has indeed been slow from The Netherlands to Switzerland. We discovered many issues with customs. To resolve the slow delivery we are working with local partners where you can order in the future.

If we can do anything let us know

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

Correct handling of shipping costs…

Correct handling of shipping costs after shipping destination change.

9. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Jeroen,

Thanks for the lovely words. We are happy that everything worked out. If you have any questions, don't hesitate to ask our support team. We are here to help.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

WoW Again

Again, top service. MiniBrew takes more after-sales responsibility than other companies I know. They are always trying to find an answer or solution to the question.
That helps in trusting the product but thats not the reason why I bought a 3rd smartKeg. I just love to brew on the MB: maximum control resulting in quality beers with full creative options to design your own beers and learn from them. The smaller size keg (or brews up to 6L) seems a disadvantage but to me it is actually an opportunity to brew more often and diverse. With 3 smartkegs I can now easely compare 3 brews (brewed in the same s
day) changing the recepy only a bit and learn the effect of different yeast or temperature by few degrees and knowing all the rest is consistendly controled by MB. The MB may seem expensive at first glance but realise that the MB is very complete and dont need extras that add up as with a lot of other systems. And about the 6L: I brew in a city centre but only need 1m2 to ferment with 3 Kegs = 18L on my attic. And another 1m2 for storage. If you want (quantity) beer for a party: buy beer. If you want beer to your taste and liking, and learn from it: buy MiniBrew and start your journey! You can always show off with your quality MB beers at that party anyway...cheers

8. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Geraud,

Thanks for taking the time to write this amazing review. Unexpected. Keep on brewing and if anything is up, let us know. We are here for you.

Cheers
MiniBrew Support Team

Saanut 4/5 tähteä

as per expectations

as per expectations, a fast delivery of the order.

3. tammikuuta 2023
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Thanks for the review Harrie. We are improving our delivery process to ensure fast delivery.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

Good ang Quick responce

5. tammikuuta 2023
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Tim,

Thanks for the review. Our customer support team is 7 days in the week available for you.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

Great beer making platform

Great beer making platform. I will be using it for recipe development. Good quality of the materials.

25. joulukuuta 2022
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Sjoerd,

Thanks for the review here and in the Facebook Community User Group. We appreciated that you are taking the time. Everything is self explanatory and either the app or a pro-membership will show you the way. If you need any help let us know by sending a email to hello@minibrew.io

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

quick response, great support

I had just a short question according shipping documents. Like every time contacting the MinBrew support Team, they replied very, very quick and competent, to answer any open issue. Nice Team and nice machine. I really like to create my own beers with equipment.

5. huhtikuuta 2022
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Tom,

Thanks for the honest review. It makes us happy. Our team is doing utmost best to help you anytime.

Cheers
MiniBrew Support Team

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