I am just starting my journey with MiniBrew, and so far, I have nothing but positive things to say. With this device, even someone with zero experience can brew real craft beer at home. The app gu... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Me as some random brewer on a Saturday trying to start up the Minibrew and run ing into problems. Don't know what's going on, drafting an email to Minibrew support. Not even 5 minutes go by... Näytä lisää
Yritys on vastannut
I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Näytä lisää
Yritys on vastannut
Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.
Yhteystiedot
Atoomweg 63, 3542AA, Utrecht, Hollanti
- +31850602015
- hello@minibrew.io
- minibrew.io
4,1
Hyvä
291 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Après plusieurs messages
Après plusieurs messages, je n'ai toujours pas reçu l'intégralité de ma commande qui a pourtant été payé en totalité, elle.
Mes interlocuteurs ont du mal à compter jusqu'à 5, c'est effrayant !!!
24. heinäkuuta 2025
Great service
My experience with MiniBrew is that they've offered great service and swift responses to any questions.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Dennis,
Thanks for the review. Our support team is here to help. If you consider a Minibrew in the future, let us know.
Cheers
MiniBrew Support Team
Machine looks nice but the subscription…
Machine looks nice but the subscription system is horrendous. I bought the regular subscription but I couldn't even register my device in order to brew the weekend where I had time to do so. They sorted the issue a few days later, but I had no chance to brew for the next few weeks, meaning I had paid to do absolutely nothing. My friend and I are doing a custom recipe which means I paid 44 euros to get an activation code to a higher level subscription for use whenever we need that. I have yet to receive the activation link, more than a month later. So far I've paid about 72 euros and I have nothing to show for it. Would be nice to have a pay per use or similar for those who can brew maybe once or twice per month.
5. heinäkuuta 2025
I placed an order for a GEN 3 Pro
I placed an order for a GEN 3 Pro, 3 smart kegs and 2 brew packs in August 2022. Delivery was stated to be 6-9 weeks. I waited patiently for nearly 3 years for the product with no communication except an email August 2024 saying that they were ready to be shipped and I needed to pay EUR330 customs duty which I paid even though there was no mention of this when ordering. The hardware was delivered May 2025 but the brew packs were delivered much sooner (no use without the hardware). By the time the smart kegs was delivered, the brew packs were considerably out of date (they were almost out of date when they were delivered). I emailed asking for them to be replaced January 2025, and April 2025. I eventually got a reply saying that I should ignore the expiry date and should use them. I replied saying that this was unacceptable and they agreed that once I had received the kegs they would ship a replacement. I thought at the time that it would be nice if they shipped a replacement immediately so that I could do a brew straightaway. When the kegs arrived, I emailed them on 6th May asking for a replacement. No response. I emailed them on the 12th May, 28th May and 13th June. I’m still waiting for a response. In addition, they were unable to fulfil a small part of the order due to customs and fire risk but rather than providing a refund they offered a voucher, the value of which didn’t cover all items they could not deliver i.e. the CO2 cylinders. This is a company not geared around great service and not one you would recommend.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Jason,
Thank you for your detailed feedback. We sincerely apologize for the lack of communication and the frustration this experience has caused.
After checking our records, we noticed your emails did not reach our primary inbox, which is very unusual. We typically maintain a 24-hour response time and are praised by it.
To clarify, our company is based in the EU, and unfortunately, we're not officially set up to support the Australian market.At the time of your order in 2022, during COVID disruptions, we were still navigating global logistics, customs limitations, and product delays.
You're right to expect better. We are reaching out to Kegland to arrange for a replacement for the expired brew packs as promised. Regarding the €330 GST, this is in line with Australian import rules.
We are also reviewing your voucher issue internally to ensure that any credit accurately reflects the actual value of the undelivered items.
We genuinely regret how this unfolded and thank you again for your early support and belief in the product. We hope to make things right and restore some trust.
Cheers
MiniBrew Support Team
Perfect service and fast delivery
Perfect service and fast delivery. Will buy again
12. toukokuuta 2025
Vastaus yritykseltä MiniBrew
Hi Robin,
Thank you for the great feedback! We're happy to hear you were satisfied with the service and delivery.
Looking forward to your next order!
Cheers,
The MiniBrew Support Team
Vastaus yritykseltä MiniBrew
Hi Mats,
Thank you for the kind words! We're thrilled to hear you're enjoying the beer.
Cheers,
The MiniBrew Support Team
modern und hochwertig
wurde schnell geliefert und macht einen modernen hochwertigen eindruck. man sollte sich aber genug zeit einplanen zum benutzen.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hallo Stefan,
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie mit der schnellen Lieferung und der hochwertigen Verarbeitung zufrieden sind.
Guter Hinweis zur Nutzung – etwas Zeit einzuplanen lohnt sich definitiv für das beste Erlebnis.
Viele Grüße
Ihr MiniBrew Support Team
Vastaus yritykseltä MiniBrew
Hi Chris,
Thank you for the kind words! We're thrilled to hear you're enjoying the beer.
Cheers,
The MiniBrew Support Team
Good and quick response.
25. huhtikuuta 2025
Vastaus yritykseltä MiniBrew
Hi Kunde,
Thank you for the kind words! We're thrilled to have a good experience with us.
Cheers,
The MiniBrew Support Team
De brouwmachine is geweldig
De brouwmachine is geweldig. De brewpacks zijn makkelijk in het gebruik. De levering was niet supersnel maar wel conform verwachting.
25. huhtikuuta 2025
Vastaus yritykseltä MiniBrew
Hi Louis,
Bedankt voor je mooie review! Geweldig om te horen dat je zo tevreden bent over de brouw machine en het gemak van de pakketten.
Fijn dat de levering uiteindelijk aan je verwachtingen voldeed – we blijven werken aan verdere optimalisatie.
Proost!
Het MiniBrew Support Team
Vastaus yritykseltä MiniBrew
Hi Krzysztof,
Thank you for your great feedback! We're happy to hear everything arrived quickly and in top condition.
Cheers,
The MiniBrew Support Team
Dit is echt een geweldige machine
Dit is echt een geweldige machine. Heb net de eerste brouwdag achter de rug en alles is vlot verlopen. De app toont je stap voor stap wat je moet doen. Enkel op het laatste was me iets niet duidelijk i.v.m het dryhoppen. Snel een mailtje naar de minibrew support gestuurd en binnen 45 minuten had ik antwoord en kon ik verder. Ook op facebook vind je support & user groepen waar je info kan van halen en uit leren.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hoi Davy,
Wat een mooie review, bedankt! Geweldig om te horen dat je eerste brouwdag vlot verlopen is en dat de app je goed begeleid heeft.
Fijn ook dat onze support je snel verder kon helpen – daar doen we het voor! De community op Facebook is inderdaad een mooie aanvulling voor tips en ervaringen.
Veel brouwplezier gewenst!
Het MiniBrew Support Team
Easy to use
Easy to use, need to be more clear about certain things like water connection or the keg needs to be all the time connected but in general great experience
10. huhtikuuta 2025
Vastaus yritykseltä MiniBrew
Hi Jose,
Thanks for sharing your experience! We're glad to hear you found it easy to use and had a great overall experience.
We appreciate the feedback regarding clarity on the water connection and keg setup — we'll take that into account as we continue to improve.
Cheers
The MiniBrew Support Team
Snelle levering!
8. huhtikuuta 2025
Vastaus yritykseltä MiniBrew
Hoi Jan,
Dank voor je feedback. Fijn om te horen dat onze inspanningen om de levering te verbeteren goed uitpakken.
Groet
MiniBrew Support Team
Great machine to easily brew your own beer
Great machine to easily brew your own beers and experiment with different recipes.
31. maaliskuuta 2025
They don't even rate 1 star!
Even after numerous complaints and promises. Letters to various agencies in my country and his, this company still trades.... unbelievable. Do not order anything from this company, you may not revieve it, and lose all your money. They wont give you a refund and all you get is another story. I've been waiting about 16 months..no product... no refund.... nothing but lies.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Werner,
I’m truly sorry for the frustration and confusion you’ve experienced. We take your feedback seriously and have responded to your requests, claims, and allegations. We want to set the record straight as transparently as possible.
We triggered our automated process on February 7 when you first requested a refund. We learned that our payment processor won’t refund cards on orders over 12 months old from Australia, as the attempt couldn’t go through.
After discussing alternative refund options and to ensure you weren’t left waiting longer, we tried a few times via PayPal on April 20 and succeeded. We sent the transaction details to the email address on file.
We’re committed to learning from your experience and improving our processes so no one else has to wait this long.
Cheers
MiniBrew Support Team
Fantastic machine
I purchased a MiniBrew GEN 2 with 2 SmartKegs in 2022. I brewed more than 50 batches in 3 years, without any problem. I use my MiniBrew to create and improve my beers, before brewing them in bigger batches.
I you are beginner in brewing, just buy packs and follow the instructions, your beers will be great.
I you are an experienced brewer, MiniBrew is a perfect tool to experiment new styles.
There is a very active community on Facebook and many recipes shared on the MiniBrew portal.
Customer service is quick to answer all your problems.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Remi,
Thank you so much for taking the time to share your experience and for being part of the MiniBrew family since 2022! We’re thrilled to hear that you’ve brewed over 50 batches without a hitch—what an impressive brewing journey.
It’s wonderful to know that MiniBrew GEN 2 has become your go‑to test‑kitchen for recipe development, whether you’re dialling in classic styles or pushing the boundaries with new creations. We designed the SmartKegs and pack‑and‑brew system to be as beginner‑friendly as possible, so it’s great to hear that following our guided kits has yielded such consistently excellent results.
Finally, our support team strives for fast, helpful responses, so we’re glad they’ve been there whenever you’ve needed assistance. We can’t wait to see what you brew next!
Cheers to many more batches,
The MiniBrew Team
I love this product
I love this product. I had to wait for it, but it’s worth the wait.
The subscription is something you have to consider. But for me it was obvious. It’s great making your own recepies.
The great thing about the MiniBrew is that you can brew while working at home. You need 45 min to set everything up and clean your keg. Just do it before you start working and during your lunchbreak you can finish it and put it to clean. Everything should be ready by the end of the day.
Just love it!
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Tijl,
Thank you for your patience and for sharing your experience! We’re thrilled the wait was worth it and that our subscription worked perfectly for you. Hearing that the setup and cleanup fit seamlessly into your work‑from‑home routine and lunch break is fantastic. Enjoy crafting those custom recipes—cheers to many more great brews!
Cheers
The MiniBrew Team
Excellent!
Excellent and unique product and personal, solution-driven support.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Robert,
Thank you for sharing your experience! We are glad to read that you love our product. Our support team strives for fast, helpful responses, so we’re so happy they’ve been there whenever you’ve needed assistance. We can’t wait to see what you brew next!
Cheers
The MiniBrew Team
Great product overall
Great product overall. Support needs to be quicker (they are going through a shift in production) but when they do, its solid.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MiniBrew
Hi Alex,
Thanks for your feedback! We’re glad you’re enjoying the product overall and apologize for any delays in support—our teams are ramping up production and resources right now. When you do connect with us, we’ll keep delivering the solid support you expect.
Cheers,
The MiniBrew Team
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