MiniBrew Arvostelua 

291
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I am just starting my journey with MiniBrew, and so far, I have nothing but positive things to say. With this device, even someone with zero experience can brew real craft beer at home. The app gu... Näytä lisää

Saanut 5/5 tähteä

Me as some random brewer on a Saturday trying to start up the Minibrew and run ing into problems. Don't know what's going on, drafting an email to Minibrew support. Not even 5 minutes go by... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Panimo
  2. Alkoholituotteiden valmistaja
  3. Oluen tukkumyynti
  4. Ohjelmistoyritys

Yrityksen kirjoittama

MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

291 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(291)

21 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The world’s best homebrewing machine

I have used the MiniBrew for several years now - and I can only say that it does the job as no one else on the market. It is fully flexible in all aspects of beer brewing and very easy to use. The kegs is fully temperature controlled and works as the container from start of brewing (fermenter) to be the keg for the serving of the beer. The hazzle of cleaning is reduced to an absolute minimum and you do not need to work with bottles if you don’t want. Tap the beer direct from the keg.

12. huhtikuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Per,

Thank you for brewing with MiniBrew over the years! We’re delighted that our all‑in‑one fermenter‑to‑keg design, full temperature control, and minimal‑cleanup workflow have made beer crafting so flexible and hassle‑free for you. It’s great to know you’re enjoying tapping straight from the keg without worrying about bottles.

We appreciate your support and feedback—here’s to many more years of easy, delicious homebrews!

Cheers,
The MiniBrew Team

Saanut 4/5 tähteä

Tolles Produkt, guter Service

Tolles Produkt, wenn es denn dann läuft. Hochwertige Qualität , aber der Preis hat es in sich. Der Service ist toll. Bei Problemen wird sich darum gekümmert. Manchmal dauert es halt nur ein wenig. Aber ich bin zufrieden. Großes Lob an den Support.

6. maaliskuuta 2025
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Aj,

Vielen Dank für dein ehrliches Feedback und das Lob an unseren Support! Es freut uns sehr, dass dich die hochwertige Qualität unseres MiniBrew überzeugt. Wir wissen, dass die Anschaffung eine Investition ist, und arbeiten laufend daran, dir das beste Preis‑Leistungs‑Verhältnis zu bieten. Entschuldige bitte, wenn es bei der Problemlösung manchmal etwas länger dauert – wir tun alles, um unsere Reaktionszeiten weiter zu verkürzen. Schön, dass du insgesamt zufrieden bist!

Prost und weiterhin viel Freude beim Brauen,
Dein MiniBrew Team

Saanut 1/5 tähteä

Never received, never refunded.

I purchased a unit a year ago and paid import duty. They sent the delivery but the delivery failed. After many months of the unit sitting with FedEx, a refund was repeatedly refused on the basis that they needed to confirm that it wouldn't be delivered.

The unit was requested to be returned to sender, so they have confirmation this won't be sent to me... Refund then refused until they receive the unit.

This week FedEx confirmed with me directly that they can't locate the unit so the vendor will need to file a claim. Now I am being ignored by Minibrew. They have no reason not to refund me but are keeping my money.

REPLY: confirmation that it wasn’t being shipped to me was received on 18th Feb but the refund wasn’t forthcoming.

Since this review, I have received an email from Bart stating that the refund would be with me within 5-7 days. Here we are 13 days later, NO REFUND.

I was told they had initiated the refund on the 11th but that wasn't true as Bart followed up on on the 23rd that a refund wasn't an option because a previous partial refund was previously given when they couldn't send out ingredients with my order and offered bacs payment.

I sent them my details and Bart explained "I will let you know once it's done. I expect end of this month."

A bank transaction takes two minutes and every business has the ability to process a transaction urgently if they want to. I've not had a response to my request yesterday for payment so this could be yet another delay tactic. I wonder if they have cash flow issues given that there are a lot of customers on these reviews waiting for refunds (concerning if you're purchasing a unit)

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Aaron,

I’m sorry for the trouble you’ve been through. Our team has frequently contacted FedEx, keeping you updated at every step. The refund has been issued and a screenshot has been shared.

As you know, locating an undelivered package can take longer than expected. To clarify a few steps and be transparent.

We initially held off on issuing a refund because, in rare cases, packages presumed lost turn up later and get resent after we’ve already processed a refund. To prevent that situation, our policy requires FedEx to confirm a package is officially lost (or returned to our warehouse) before we release any funds back to customers.

I’m very sorry for the continued trouble and understand how frustrating this is. Here’s the current status:

On April 11, FedEx confirmed your package was lost, and we immediately initiated a full refund—normally posted within 5–7 business days (by April 23).

When the refund hadn’t appeared by April 23, we escalated the matter with our payment provider.

They’ve since confirmed that a small partial refund was already issued as a credit on your account, which has disabled our system’s automatic refund function. We’ve emailed you a screenshot showing this on April 23.

We’re working closely with our payment provider to identify the safest method to release the outstanding balance. We’ve also requested your bank details, which you shared, to facilitate a direct transfer if needed on April 24.

Still, our finance team advises waiting for the provider’s guidance to avoid any risk of duplicate refunds. This happend in the past and we didn't get it back. That was today on April 25.

On April 26 we got the confirmation from our payment provider that automatic refund wasn't possible and used your bank details. A screenshot of the refund has been shared.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

I had a problem with a keg and the base station.

I had a problem with a keg and base station. Got everything solved and fixed with the help from support team.

10. maaliskuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Artjom,

Thank you for your kind words! I'm glad to hear that the proposed solution worked for you. We’re always here to help if you need anything else!

Cheers
MiniBrew Team

Saanut 5/5 tähteä

Best beer, excellent customer support and quality product

I got the machine few months ago. At the beginning was a bit difficult to get started and connect the machine to my phone but once I got it it was really easy and a lot of fun using it. What I really like about the MiniBrew is the quality of the product and I was blown up by the excellent taste and quality of the beer (I had expected it to be “so so beer” but it’s better that anything you can buy!)
I’d recommend this product and company to any beer lover.
The last, but perhaps the most important 5 start level comment is the customer support! It’s awesome, they reply quickly and are very understanding. They have even replaced a faulty part for free!
One thing I’d like them to improve is to have all those beer kits in stock always. I wanted to try something exotic but it’s not in stock….. lastly, also a small thing they can improve is to offer free delivery in order larger than 40-50€ ;) would be nice to have.
Cheers!

19. helmikuuta 2025
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Carlos,

Thank you for sharing your experience! I’m glad to hear that after a little initial setup you found MiniBrew easy and fun to use—and that the beer quality even exceeded your expectations. Your recommendation means a lot to us.

It’s fantastic that our support team has been able to help so quickly and were happy to replace the faulty part at no charge. We really appreciate your feedback about keeping more exotic BrewPacks in stock and offering free shipping over €40–50. I’ll pass both suggestions on to our team for consideration.

Thanks again for choosing MiniBrew and for your insights. Cheers to many great batches ahead!

The MiniBrew Team

Saanut 4/5 tähteä

Updating my review

I’m updating my review. I used to have a bad review but I have to say that since then, they have improved their communication and have given me more clarity about when to expect the product.

I’m happy to update it again once I receive it and test it

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Jose,

We are truly sorry to hear that you’ve had a disappointing experience. We are praised for our service and communication.

Regarding your order, we’ve been actively updating our customers about the progress of shipments outside the EU and the 110-volt development, which has unfortunately resulted in longer wait times. We know this delay is long, and we appreciate your patience.

We are more than happy to answer the outstanding questions via email or chat.

Cheers
Minibrew Support Team

Saanut 5/5 tähteä

Innovative and Creative

Innovative and Creative

Minibrew helps to execute my hobby without the mess :)

14. helmikuuta 2025
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Robin,

Thanks for the positive words. As you said, the MiniBrew is designed to make consistent beers without a mess. Enjoy the brewing.

Cheers
MiniBrew Support Team

Saanut 5/5 tähteä

A perfect hobby for me.

I really enjoy using my minibrew I have had very helpful service over the last 6 months and all my questions answered promptly since I bought my first unit, and great advice from the guys for a novice like me,
Helping me to brew really tasty beer has given me great satisfaction and a keen interest in my new hobby.
Cheers all.

22. tammikuuta 2025
Saanut 5/5 tähteä

Great equipment and a great company

Great equipment and a great company. Not large, their production is slow and small batches, but it shows in the product. I have had a minibrew for a few years and imported it to the USA. I was looking to replace my all grain system with something i could still brew real beer the right way. This system checked all the boxes and i was immediately off to brewing recipie s from my all grain system. If you are thi king about it and what i said above resonates with you, five it a shot. Also you will be able to brew after work and be done by bedtime, this system allows you to brew with an hour of effort instead of a day, love it.

30. tammikuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Josh,

Thanks for taking the time to share your experience with us!

At MiniBrew, we aim to make brewing as effortless and enjoyable. Without compromising quality. It's rewarding to hear how the system is working for you in real life

Your feedback reassures us that we’re on the right track, and we’re grateful to be a part of your brewing journey.

Thanks
MiniBrew Support Team

Saanut 5/5 tähteä

All's Well That Ends Well

The true quality of a product and customer service is revealed not when everything works perfectly, but when problems arise. The pump in my device broke down, and although I initially had trouble reaching MiniBrew, they ultimately kept their promises, acknowledged temporary response time issues, and helped restore the device to full functionality. In the end, they proved to be reliable, and the device itself is fantastic.

27. tammikuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Grzegorz,

We are very sorry this happened. We are praised for our exceptional support. Since January 15, our response has not been up to par, and promises have not been kept. My apologies. We will look at our process to improve this.

That said, here are a few things to clarify.
1. We share draft invoices with anyone, regardless of whether it is a warranty or a new sale. This is required to get an address confirmation.
2. Our support and sales team informed you that no payment was required as it was a warranty case.

Your case was discussed yesterday (January 27). Our team will ship your order this week and reimburse you for the cost of the shipment. I hope the fun of brewing returns when I create new beers.

Cheers
Minibrew Support Team

Saanut 5/5 tähteä

Minibrew is fantastisch

Minibrew heeft een fantastisch product. En support is geweldig. Niets is te veel. Ik krijg zelfs binnen 45 minuten een antwoord en oplossing op een zondagavond! 5 sterren voor Minibrew en support!

26. tammikuuta 2025
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Toon,

Thanks for the kind words. We are improving our support and are happy to hear you like it.

Cheers
Minibrew Support Team

Saanut 5/5 tähteä

Spare parts

I ordered a couple of spare parts. The prices were reasonable and the delivery was fairly quick, especially over the Christmas period.

24. joulukuuta 2024
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Jeff,

Thanks for the review. We've been upgrading our EU delivery output even during the holidays and are happy it's paying off.

Thanks
Minibrew Support Team

Saanut 5/5 tähteä

Fast deliver

Fast deliver, vett easy to use

24. joulukuuta 2024
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Jonas,

Thanks for the review. We've been upgrading our EU delivery output and are happy it's paying off.

Thanks
Minibrew Support Team

Saanut 5/5 tähteä

I have just made my first brow with the…

I have just made my first brow with the mini brow and I have to say I was extrem impressed throghout the whole process, it was really so thoght trow! The only strange thing was that you needed to pay like 10 euro per month to make your own recept? Wery strange, when you bout the system you schouldent need to pay to use it?

29. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Super Service

Super Service
Mein Minibrew war defekt aber dank dem Service von Minibrew konnte ich mein Gerät reparieren und dies zu einem vernünftigen Preis

ich bin begeistert :-)
Top weiter so

18. joulukuuta 2024
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Denis,

Thank you for the review and for our team being able to help you with self-repair instructions. This saved a costly return and time. I'm happy to hear everything worked out well. Happy Brewing!

Cheers
Minibrew Support Team

Saanut 1/5 tähteä

the machine dont work

the machine dont work
but the team still working on it
update review when finish

25. marraskuuta 2024
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Chen,

Thanks for the review. It's unfortunate that the machine isn't working.

I understand you brought the machine to Taiwan. Our technical team is examining the options for resolving the issue, as mentioned in the conversation we had.

Cheers
Minibrew Support Team

Saanut 5/5 tähteä

Bart and the support team is fantastic

Bart and the support team is fantastic. Great and timely help. Thanks so much guys.

12. joulukuuta 2024
Oma-aloitteinen arvostelu
MiniBrew-logo

Vastaus yritykseltä MiniBrew

Hi Hendrik,

Thanks for the review. It is excellent to hear you are enthusiastic about our support.

Cheers
MiniBrew Support Team

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