Miltons Jewellers Arvostelua 

Dear Milton’s Team,

I wanted to take a moment to express my sincere appreciation for the outstanding experience I had while purchasing an engagement ring from your store. From start to finish, the service provided was exceptional, and I especially wanted to highlight the incredible support I received from your assistant, Pauline.

Pauline’s knowledge of your products, attention to detail, and customer service was nothing short of brilliant. She guided me through the process of selecting the perfect engagement ring with such care and expertise. She took the time to explain all the options available, making sure I understood everything and felt confident in my choice.

Her politeness and professionalism were apparent in every interaction, but what truly stood out was the way she went above and beyond by keeping in constant contact with the jeweler who was crafting the ring. She regularly provided updates on the progress, ensuring that the diamond stone would be set perfectly into the ring and within a required timeframe – a level of dedication that made the entire experience even more special.

Thanks to Pauline, in your St. John's, Liverpool shop, I was able to find the perfect ring, and I couldn’t be happier with the final result. It’s rare to come across someone so attentive and committed to ensuring their customers have the best possible experience, and I’m truly grateful for her help.

Please pass on my gratitude to Pauline for her exceptional work, and thank you once again to the entire Milton’s team for making this such a positive and memorable experience.

I just hope she says yes now! (She will!)

Heidi was so very helpful and her knowledge around diamonds and the ring I chose was exceptional

Bought two rings from Miltons Chester at an excellent price and couldn't be more pleased. The staff were friendly, very patient and not at all pushy. We deliberated over a couple of days and they were happy to set the items aside in their safe until we had decided one way or the other. Special thanks to Becky and her male colleague in particular (apologies, can't remember his name) who were just great. Once we had decided to proceed to purchase Miltons took care of the required re-sizings very quickly and at no extra cost. The complementary bottle of Champagne we were given when we collected our items was the perfect finishing touch! A fantastic experience all round and would have no hesitation in recommending Miltons. We will be back.

My first time in Milton's, I received excellent customer care from Janine. Practical and personable I got the help I needed and wouldn't hesitate to go back.

The sell how's so lovely the genuine what makes me feel safe to ask for hair the best value I am so grateful she is solid asset please give her my love and respect.ayad

Just purchased the most beautiful two ring set and such a fantastic price. Pauline in the Liverpool store was wonderful and helped me so much choosing them. Could not be happier. Thank you so much.

Kim was amazing. Very special birthday diamond for my wife. So very pleased. Fantastic advice and service. Will very much recommend and will be back.

Our experience was perfect. Buying diamonds should feel special and it really did. Both Shirley and Pauline really looked after us. We were given lots of help and advice but no hard sell. We felt comfortable to take our time to make the right choice. We’re delighted with the ring. It has a real significance for us so it needed to be right. We will recommend Milton’s to family and friends, just as my friend recommended it to me. Thank you again Shirley and Pauline.

Milton's St Johns Liverpool. I came in the store about 6 weeks ago after the passing of my beautiful mum. I was buying my last gift off her which was quite an emotional time for me. Rachel was the assistant that helped me choose a diamond cluster ring for myself and 2 diamond eternity rings for my daughters. Rachel was patient and so helpful and so nice she made my experience at the store as pleasant as it could be for me at this time. I would like to say a big thank you to Rachel for her patience and kindness that she showed me. She is a credit to your shop.

Excellent service
Kay was friendly and helpful and provided skilled and efficient service
We really appreciated her valuable advice

Very good service on the phone from Sophie and in store from Rachel. Bought a beautiful necklace at a very good price.

Most friendly staff,made to feel like a neighbour,with expertise aplomb,after sales just as good,special mention to Pauline,thanks for all your help in both the sale and after sale service you provided,the nuisance is delighted.

We are returning customers to Pauline at Milton Jewellers St Johns Liverpool. We live in Wales, but given the outstanding service we have received from Pauline, we now wouldn’t go anywhere else. Pauline is an asset to Miltons

With their strict policy, shopping at Milton Jewellers meant my having to travel from France, to personally collect any item I wish to purchase. But the assistance and support from Milton Jewellers prior to each visit have made every journey enjoyable and worthwhile.

The manager at their Liverpool Store, Mr Nick Bailey, responds timely and professionally to every email enquiry I make prior to my visits, no matter how trivial or irrelevant.

On one occasion, when I was all booked to travel by train from London to Chester to pay for and collect a diamond ring, I was told at the 11th hour, that they could not resize the ring for me. On closer examination, the store discovered that it had already been resized once before.
At this stage, I have come to trust Mr Bailey sufficiently, so that Milton Jewellers could easily have sold me a lump of plastic and billed me for a 1 carat diamond ring. 😂
I was very touched by their honesty.

Recently I was at their Chester store to pay for and collect another 2 items. When my M&S Credit card was repeatedly declined, there was not the slightest awkwardness from the staff. Only concern and willingness to help.

As pubs and fish and chip shops are closing down in every town, let's hope this enchanting family run business continues to service those of us who want to own some of that bling, but cannot afford to do our everyday shopping at Cartier or Boodles.

NB: And if you are lucky enough to get a valuation for your item, it is a well structured forensic document detailing every aspect of your item. Not just 3 lines on an A4 sheet of paper.

Lena, who served us, made our experience very special. She was knowledgeable, helpful, pleasant and very easy to talk to. She was not pushy and she guided us through our choices. Her advice helped us make the right choice and we found her a delight to deal with.

Lena at Birkenhead provided a top class service. Knowledgeable, patient and personable. Very informative and had a 'nothing is too much trouble' approach. Refreshing. Thanks and I will visit again.

My husband and I bought a ring from the lovely Sharon today. She was so friendly and kind. Even gave us a bottle of wine to take away as I had to leave the ring there to be sized. A very thoughtful gesture.

Great service professional and super friendly thank you Pauline. 😊

Popped into Milton’s jewellers in St John’s precinct today to look at some tennis bracelets. I was helped by Janine who showed me some tennis bracelets. I decided to have a lovely sparkling one after trying it on, I knew this one was for me. Thank you Janine, can’t resist coming back again for jewellery at bargain prices!