Miele Australia Pty Ltd Arvostelua 71

We bought a top-of-the-line dishwasher from JB Hi-Fi and have had 18 months of ownership, with a total of 2 months worth of a functional machine. It has been broken and faulty from new, taking 3 months each time for someone to come and try and fix it. This morning we complained on their phone service and asked for a refund for the 10th time - stating that had we known it was going to be so unreliable, we would not have purchased it with hindsight. As per the rules and regulations set by the ACCC, we are entitled to a refund as the product is significantly damaged and not fit for purpose. The staff are completely unhelpful.

Miele have a wait of many months for delivery of most kitchen appliances. They ask for full payment in order to prioritise delivery. The wait is still many months. Then we cancelled and were promised a refund. Weeks later we are still trying to get a refund. Their service is truly appalling.

I bought this dryer online over two weeks ago. When purchasing I was asked to put in a requested delivery date and was told it would be confirmed. I didn’t get any confirmation so had to call Miele the day before my requested delivery date and (after a 20 min wait in hold) was told it had been scheduled in for a week later. I told the person I had an appointment on this day but would otherwise could be home. He could not tell me a delivery time but said the delivery person would contact me the morning of to make sure I was available at the time of delivery. I rearranged my work so that I was at home that day. This would not have been my preferred day for a delivery.
The day before delivery I received a text with a 4 hour window of my delivery. The day of delivery I received a text saying my delivery was coming in 30 min. This was the exact time of my one appointment that day. I tried calling the number the text came from but it said the number wasn’t valid. I searched for a number to contact them but there was nothing. I tracked the delivery and waited 3 min past when they were supposed to arrive and then could not wait any longer and had to go to my appointment. I left a note on the door for the delivery person to leave it out back. I arrive back from my appointment 30min later to see no delivery. I check the tracking app and it says delivery failed. I call Miele and again after 20 min on hold I speak to someone and they tell me someone needs to sign for the delivery. They told me they could not book my redelivery for another 2.5weeks! I requested to collect from the store rather than have it delivered but THEY DONT ALLOW PICKUP - delivery only! They couldn’t tell me why, just that they only do delivery. Very poor that I am forced to wait over a month for delivery and am not able to pick up the dryer.

Overall there was very poor communication. I was not told of my delivery date until I called Miele. Every time I called there was at least 20min wait until I spoke to someone. There was no communication that someone needed to sign for the delivery. There was only a 30min warning prior to delivery and no way to contact the delivery person.
I now won’t have my dryer for over a month after I purchased it! Really disappointed with the communication and service so far.

We've had a very disappointing experience with Miele. Thinking we were buying quality, we purchased half a dozen appliances of theirs. The first one was problematic to install because they had not updated the manual, and then suffered a fault within a few weeks. It's been about eight months now and there has still be no repair work carried out. A second appliance developed an annoying minor fault but we put up with it since Miele obviously don't provide customer service. An appliance then developed a major fault, and that's when the real problems began.

Miele's telephone system lets you wait on line for an hour or more. I couldn't get through but our retailer finally did, so I got a call back from Miele. I explained the situation and that I would like to talk to a technician to see if I could clear the fault. That was on Monday; now it's Friday and we've still got a defective device and no call back. Miele continue to be unresponsive; I've tried social media, their useless bot and the eternal phone queue with no success.

If this was a cheap brand, the multiple failures and terrible service would be things we would accept as being our own fault for buying crud. But this is NOT a cheap brand - they are expensive. When you buy a premium product, you don't expect poor quality and customer service that is disgustingly rude.

I've now lost all faith in Miele, and we'll have their rotten products in the house for years. In some ways I now hope they continue to fail so I can take action to get them replaced by a decent brand.

Stay away from Miele if you want good appliances and service.

If you buy a Miele appliance and it needs spare parts, prepare to get totally ignored! I have been chasing Miele service department for the better part of a YEAR and no one is getting back to me regarding the basic fridge accessories that I need. You will pay a lot of money for these appliances but forget the customer service /after care following this, you just won't get it.

Purchased a Miele washer and dryer in Feb 2017. Washer had constant grinding noise when drum rotated, had to be replaced under 2 years old. Dryer failed after just over 2 years, power control unit had to be replaced. Miele tech asked for payment for repair as was out of MIele warranty, I pushed back reminding him under Australian Consumer Law dryer had not lasted a reasonable amount of time. Tech eventually agreed to no charge repair. July 2021 same fault occurred with dryer, needed power control unit replaced and charged $213 for labour. Unfortunately I was not there and my partner agreed to pay. Unit has not lasted a reasonable amount of time (especially given Miele's premium brand positioning) so we were entitled to a remedy of a no charge repair under the Australian Consumer Law. Emailed Miele requesting a refund but no response. Either Miele are not aware of the Australian Consumer Law (hard to believe and this would be negligent) or they choose to deliberately ignore it, either way not acceptable. Buyer beware!

Miele, the créme de la créme of household appliances...
Their customer service seems to have gone to pot, sadly. It seems, as well, that their appliances are also heading that way. Please don't ask about my new tumble dryer.
My call, (not about my tumble dryer - that is yet to come!) took just minutes, but took 46 minutes with their holding time. They are unable to provide a refund to the card that something was charged to - that must be a first! No, they want your bank account details. Sorry, I do not give out my bank account details to anyone, especially in this day and age. In that case, 'the refund may not go through'. Really? They must be the only company in Australia that is unable to process a refund on the same credit card that something was purchased on. And the order? Sorry, we only give you an order number verbally, there is no confirmation of same, via email, which is required for both the order AND the refund that 'won't go through'.
Once upon a time Miele really kicked butt for quality of product and service, but sadly, not these days.
It is also interesting to note that the reviews posted by others on this site have no follow through or comment from the company. Most posts, whether positive or negative, usually get a response from other companies. I feel that lack of response seems to sum up this company these days - arrogant and beyond themselves....ooh, I must go - I have just had a text from Miele asking for some feedback on my experience.....

Absolutely superb service from purchase at Spartan, Campbelltown, SA to installation today. I searched LOADS of retailers fo find one that would fit a fully integrated dishwasher AND the old one's front panel. HOW could this be SO hard to find? Spartan were great and suggested Miele for quality and great fitting service. Team came today, called in advance to confirm arrival, fitted new one quickly and VERY cleanly. Fitted the old front panel no problem. Gave me an excellent run through the new machine and its care and controls. Took old machine away and left everything spotless. The two guys were fantastic and I will definitely buy Miele again, not just for quality of appliance but for such a top class delivery and fitting service. 10/10

I purchased a very expensive washing machine but after the installation I discovered that the machine doesn’t work. I contacted Miele on the same day the washer was installed and had to wait a week before they sent a technician to look at the machine. The machine couldn’t be fixed and I was told it would be replaced. Someone from Miele was supposed to phone me but 3 days later I had to ring Miele, spending over an hour on hold before getting an inflexible and unhelpful person. I was led to believe the new machine might be delivered today but no washing machine and again unable to get through to Miele by phone. I have been on hold for well over an hour and keep hearing the message “the next available consultant will be with you shortly” - simply not good enough Miele. Emails and web messages are also being ignored. I am left wondering when/if a replacement washing machine is going to be delivered. Clearly Miele are totally uninterested once they have your money.
Update - a new machine was delivered and it has the same fault as the first one so I still don’t have a washing machine that works!