Miele Australia Pty Ltd Arvostelua 71

I have a houseful of Miele appliances and until the last couple of months could only state that they had great support service. I have been trying to get my washing machine and dryer fixed. I have sat at home waiting for the repair person and called after the repair time window to say that they are sick. I have been unable to rebook despite multiple phone calls and emails. The call centre has lovely polite people but NO ACTION!!. Somebody will call you back in 24 hours and still NO ACTION! Until Miele can sort through this complete absence of service and support and the non functioning erroneous new booking system I would look to alternate appliance branding. Sorry Miele but I could not be more disappointed and will be transitioning away from your branding unless there is a drastic improvement in service.

Don't buy from Miele online. Products are great, but customer service and delivery is terrible. When ordering online you can select a desired delivery date - but this means nothing. Received a confirmation email from Miele after purchasing which stated they would be in touch about delivery. I heard nothing and on my expected delivery date I had to call Miele - the machines had not even been dispatched. We had someone at home waiting for delivery for 4 days - and not once did Miele call me back or follow up on delivery as they promised to do.

Miele dishwasher. The washer is about 3 years old and has performed well. A fault appeared recently causing me to call for a service. The quickest someone would attend was 4 weeks!! After a few calls to see if this could be expedited, I was told they only have one service guy and his work list is remotely managed. If you have a service need you may find buying a new machine a less stressful option. AEG will install in 2 days.

Waited 3 weeks for my washing machine to be fixed which was still in warranty. Had a technician come out and fit but still didn’t work. Rang again to wait online for 40 minutes only to be told someone would ring me back which I’m still waiting

I paid a higher price than most other washing machines to buy a Miele TwinDos，the top-rated model on their own website.
Three years later, one morning the TwinDos function suddenly stopped working. I called their customer service and spent almost the whole day on this issue.

First, the waiting time was extremely long measured in hours. The service representatives seemed to be based in the Philippines, and their scripted responses were completely useless. They kept putting me on hold to “check their manual,” and it was obvious they had no hands on experience，they probably had never even used the machine themselves.

After being placed on hold countless times, I asked to be transferred to someone who actually knew what they were talking about，but they refused to transfer me. Only when the representative finally admitted they couldn’t solve the problem did they escalate the call to the technical team.

The technician merely told me to unplug the machine and plug it back in, and when that didn’t work, they gave up easily without trying any further troubleshooting. Then they informed me that the warranty had expired after two years, and if I wanted a technician to come out, it would cost AUD $194 for just half an hour, plus another $40 for every additional few minutes—what an easy way to make money!

So, I’ve decided: I will never buy another Miele product again.

Ordered a Miele dishwasher on 2 September via phone. Website said "in stock", was informed by salesperson that delivery would be 11 September. After no contact from Miele, we rang. Can't deliver until 15 October!!!!!
Please be aware when ordering and paying for an item that is "in stock". Delivery date is very unreliable.

I have the top of the range AutoDos Miele dishwasher which I purchased about 18 months ago, so I am still covered by the warranty. In recent times, my dishwasher has not been cleaning the contents properly so I contacted the store where I purchased the dishwasher. The store then made contact with Miele and I received a call from Miele later in the day.
The lady who contacted me had a heavy accent so I had difficulty understanding her. She insisted on putting me through a process of elimination for the problem over the phone, but I could not understand her or follow her instructions.
I said I would prefer a technician look at my machine but I then hesitated to proceed when she emphasised there would be a $199 call out charge if there was no issue found with the dishwasher, but a problem deemed to be caused by me. Then without further ado she went silent. I continued to hang on thinking she was looking further into my circumstances but she never returned so I hung up. I was not contacted again.
Sadly this reflects the attitude in today’s society. Money over service.

I have a lot of Miele appliances and I still believe they are well-made but the Australian branch of Miele is presumably not operated by them as the support and online experience are just dreadful. An example: I want to buy an extension for my top of the line Miele vacuum cleaner - the website doesn't say which vacuum cleaner it matches with but asks you to input the model number - apparently nothing at all, no extension works with my vc purchased six months ago - not even the extensions that came with it. I would just purchase it and take a gamble it will work as the ones I have which Miele says don't match obviously do BUT the support is so bad, it's not worth it. They cannot answer basic questions and have no product knowledge. Does Miele just think that Australia as a market is not worth putting any effort into? I feel stupid for having bought so much of it when their contempt for customers is so brazen and insulting. So I'm about to buy a knock off extension which I don't like doing but at least I know it will fit my Miele and that they will have customer support - how bad is that and why doesn't Miele gaf anymore?

Really un professional how to dealing with customer even with the supervisor rochie have no experience how to handle customer. Selling item which not available on stock. Changing delivery day what ever they like, price a way over with this customer experience. The company system are broken causing chaos for all customer

A few months over 7 years ago I bought a Miele washing machine Typ: WKB130 8kg. It was "Made in Germany". It cost $1829.- these days.
I didn't expect that it would break down just after 7 years and a bit. It just stopped working during a wash and it was totally dead. There was no power on the machine. I couldn't switch it on anymore. The touch screen didn't react. I tried to call Miele service which was a pain. I couldn't get through. They let me wait for over 30 min on the phone. At the end I found a online booking site to book a repair. I was hopeful that it would be a minor issue with Miele's reputations. I had to wait for 2 weeks to get an repairer to come. The call out fee was $150.- including a half an hour checking time. I was still positive thinking but after he had checked the electronics of the machine he gave me a very shocking answer. He said that the back controlling board unit of it had to be replaced and it would cost $880.- including labour!!! By the way he mentioned that he couldn't guarantee that the front board unit would work after that repair and that could cost additional $350.-!!! I bought this machine especially because of its long working life which Miele does promote all the time in their adds. The promote around 20 years of working and especially because it was made in Germany... I expected that these type of machine would work at least for 15 years. The repair price is in no relation to the replacement material and labour. It is just unbelievable to charge such prices for a repair of some electronics. So the only solution for me was to look for another new and much cheaper washer. It is actually a disgrace to throw such a well build washer away, but I cannot afford such high amounts of money to spend. I hardly used it more then twice a week. The machine looked like new. It is also an environmental disaster when people are forced to throw their expensive machine away after such a short time because it is cheaper to buy a new one of another brand then repair it. By the way no one could guarantee for how much longer it would work anyway.... I think Miele washers nowadays are not worth the money they cost anymore. It's such a disgrace!

Stayed at home whole day for a delivery that did not happen - how can this arrogance survive ?

The installers could not install the dishwasher, although the plumber installed it this morning in a a few minutes.
The installers did not cap the pipe when they removed the old dishwasher yesterday so the kitchen flooded last night when I emptied the sink.
The Chatswood Miele Centre hung up because I did not buy the dishwasher from them, I bought it online (I was not rude or abusive or anything like that).
The product may be good. The Southport Help Centre was excellent both times - too bad about the rest.

Thinking that paying the extra for a quality dishwasher has proved to be a mistake. Luckily the first issue was under warranty, though trying to get the service people out became it's own adventure. Number two issue is yet to be resolved, as Miele are a bit special, and suppling a part seems a bit of a struggle, nobody seems to know what to do about a broken dishwasher or the part to fix it. Maybe spend less time on your delightful adds, and put it into a bit of technology 'Miele for Life' must be based on the life of a small rodent and has no correlation with an actual life. I'm reminded of those nice European cars, that should they manage to get through a warranty period, it's considered a great 'win'. Never again for this household, your 'high end' product is no better, maybe even worse than a low end Asian offering. To all you in the Miele head office, patting yourselves on the back for another great effort, think again, 'hype' doesn't produce a good product, R&D does, maybe after you sack yourselves for lack of effort, your technicians might need to think about a less technical job that doesn't confuse their tiny brains. And oh yes, based on a genuine experience!

Miele Washing Machine-Model WDD030 8kg purchased on 24/9/19 for $1600 (inc gst) from Harvey Norman. Died on us 9/2/25-life of 5 years approx. Repairing costs estimated $700-$800 (official Miele service centre), that too could go higher if the parts are more expensive.(a brand new Samsung or Bosch with similar features is available in that price) Prior to this we have used Fisher Paykel no issues,we actually gave it away in working condition as we were moving homes and thought should upgrade to a front load and a PREMIUM brand. Note- the Miele machine is generally always operated by 1 person and we are not a very adventurous family so it has been used with care. This is a very terrible experience and I would strongly not recommend investing in a premium brand-Miele given the time it lasted and the cost we paid.

W1 2018 washing machine doesn't work when it is humid due to a design fault they introduced when they dropped mechanical controls in favour of insufficiently moisture-sealed digital touchscreens. I am sure Miele know about this fault but they do not acknowledge it anywhere. I wonder why?

And like so many others have experienced, I also found it virtually impossible to get access to service - either online or in person. I eventually talked a Miele sales person in Australia into letting me talk to a technician about the fault (since my WM was out of a service area and Miele don't allow anyone else to service their machines). The technician pretty much confirmed my diagnosis. The Miele sales person also told me (~2 years ago) Miele were in the midst of a review/change of their technical servicing system. Judging by reviews, they have not improved.

The design fault symptoms - in humid weather (the kind that Queensland experiences):
I can't use any of the digital controls, only the mechanical programme setter (so lose all customisation, including temperature setting (and there are only TWO programmed cold settings - a 28min starch/ rinse &12 min rinse and the rest start at 40 degrees).
Then if I am lucky enough that the digital start/stop button works (often this is also impossible), then the WM tootles constantly and stops randomly - often closing the programme down to 0.00. So imagine - just when the weather is getting more sticky and there is more washing to be done - your WM doesn't work.

This all due to crappy touchscreen controls not sealed enough from moisture and which are undoubtedly damaging the WM motherboard - so i am sure the lifespan of my WM is being severely shortened. Yeah so much for their environmentally friendly credentials.
I read that the switch from mechanical to touchscreen controls across so many appliances is because they are much cheaper (and hence profitable) to manufacture. Yeah i didn't notice a price cut either. The corporate sociopaths win again.

I not only won't be buying Miele again, but i won't be buying any appliance with a touchscreen.

Bought a vacuum online under The Good Guys. Brand is Miele. Unfortunately the vacuum nozzle snaps and broke. Unit still under warranty. Went to Good Guys and showed them what happened to the nozzle. Person from Good Guys reffered me to Miele customer Care. Called them and able to talked to a certain Harry. Transferred me to service and waited for more than 35 minutes. I hanged up and calle again. A certain Minh assisted me and told me to send an email been awhile now I havent got any reply. Really sick of their customer care🥵

Keep well away from Miele dishwashers. Substandard garbage. I was deceitfully misguided by Miele and spent $60K on its rubbish, so I know what I'm talking about. Quality is unbelievably poor. Miele's dishwashers all share the same circulation pump which has major design defects predating the 1990's. The company goes to great lengths to hide these defects, and is more than willing to lie about it if you asked. Despite Miele's deceit and lies about 20 years of usage, the pump breaks down after a short while. The dishwasher ceases until the pump is replaced at a significant cost. It will conk again not long after that. Besides, cutlery and crockery is poorly cleaned. Consider more reliable and cost effective alternatives. There's not a single one of its appliances that Miele can evidentially cite to have lasted 20 years. There's a long a list of appliances discontinued after a short while due to poor quality. I know there're many people out there with the same experience. I would suggest forming a Me-too movement to launch a class action against Miele.

DO NOT BUY FROM MiELE!!!!!!!!!!!!!!!!!!!!! Early December I purchased a $738 baking dish for a Christmas gift from Miele. There was no communication as to when this order was going to arrive. One evening at approximately 7.30pm there was a knock at the door and my husband was handed the baking dish from a courier.
I was disgusted to see that Miele hadn’t even packaged this $738 pan in a box, it was just in its item box with sticky tape all over it and with a big UGLY Australia Post postage label stuck right on the front of the box, (let’s not forget this item is a gift.) I immediately took pictures and emailed Miele about how my order had arrived in this appalling condition. Miele customer service couldn’t care less, they were extremely rude and unhelpful, they even went as far as to accuse me of damaging the box where I had carefully tried to remove the ugly postage label. It’s quite inconceivable to me that Miele thinks this is an acceptable way to send peoples orders out to them, how dare they have the audacity and arrogance to be abusive to me for their disgraceful lack of customer service. Obviously the Australian branch of Miele is being run by a bunch rude MORONS, I suggest anyone considering buying Miele products DON’T, they have absolutely no concept of what customer service is couple that with their absolute rude arrogance. There are plenty of other good companies that DO understand what customer service is, please be warned.

Do not ever buy a Miele stick vacuum. I have had many good Miele products over the years but the stick vacuum is useless, heavy and awkward. It doesn’t pick up much and then when you hang it up all the bits that you have managed to collect fall out of the bottom. I also have to use a knife to get the fluff collected out of the collection container. I have now thrown it out and replaced it with the latest Dyson, which has been a game changer!

Do NOT buy- won’t cover warranty after 18mths
No NOT buy Miele. My previous Miele was awesome- so we decided to spend that extra money when needed replacement. Didn’t even last 18 months - then WONT cover warranty. Customer care said talk to repairman. Repairman said talk to customer care. VERY BIG runaround. Frustrating & Quality just no longer there. I would’ve been better to buy a cheaper brand & got a new machine after 18 months. I’m very angry at quality as well as Miele customer service