mgbwatches Arvostelua 655

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Fantastic customer service! Staff went above and beyond to help me with the flight cases I was looking for. Fast delivery. Cases are very well made. Excellent detail and perfect for displaying your mo... Näytä lisää

Saanut 5/5 tähteä

Just received another two Watch straps in less than 24 hours from ordering as per usual an amazing quality straps makes my Tudor look so different on a red strap looks amazing. This is a 4 strap I’ve... Näytä lisää

Saanut 5/5 tähteä

Great online experience, really good information on various straps and options. Great photography. Speedy delivery and great comms. However, whilst I really like the product quality, I would still say... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Fabulous service from MGBwatches for my special Moonswatch purchase! I spoke with Miles in Chat and no question was too much for him to answer. He really went the extra mile to help me. My lovely watc... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kelloliike

Yrityksen kirjoittama

MGB Watches is a UK-based business specialising in premium watches and straps, including rare and hard-to-find pieces like the Swatch x Omega MoonSwatch collection. We’re proud to serve customers across the UK and internationally, offering a curated selection of timepieces alongside carefully designed accessories to personalise your watch. Founded with a focus on quality, trust and speed, we’re known for our fast next-day delivery, excellent customer service, and a website that makes it easy to find what you’re looking for. Whether you're a collector, buying a gift, or upgrading your own watch, we aim to make your experience smooth from start to finish. Our customers regularly highlight our hassle-free ordering process, clear communication, and how quickly we resolve queries. With thousands of verified reviews and a growing community, we’re committed to building a business that people come back to, and recommend. Every order is handled with care, and we’re always working behind the scenes to expand our range and improve our service. MGB Watches is more than just a shop; it’s a destination for those who appreciate great watches and reliable service.


Yhteystiedot

  • 35 Sherwood Street, NG200JR, Nottingham, Yhdistynyt kuningaskunta

  • mgbwatches.com

4,6

Erinomainen

TrustScore 4.5/5 tähteä

655 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 81 %: iin saamistaan huonoista arvosteluista

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very good product

Very good product, excellent service and prompt delivery with good communication throughout since this was coming to Australia.

6. tammikuuta 2026
mgbwatches-logo

Vastaus yritykseltä mgbwatches

Thank you for your feedback. We’re really pleased to hear you’re happy with the product and service, and that everything arrived promptly. We’re glad the communication helped, especially with an international delivery to Australia. We truly appreciate your support.

Saanut 5/5 tähteä

Free Strap with Tool Offer

All good free strap with tool offer
good timely delivery
strap really nice blue with white stitching
with deployment clasp so much softer as its rubber
but looks like cloth popped it on a snoopy way better
than the original blue strap

21. joulukuuta 2025
Saanut 5/5 tähteä

Great product

Great product, really fast delivery and very nice packaging

5. tammikuuta 2026
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Vastaus yritykseltä mgbwatches

Thank you for the great feedback. We’re really pleased to hear you’re happy with the product, delivery speed, and packaging. We appreciate you choosing MGB Watches.

Saanut 1/5 tähteä

Product returned, money kept

This has been a serious and unacceptable experience with MGB Watches. I returned the product exactly as instructed by the company, yet they now claim they never received it and are therefore refusing to refund my money.

Despite providing all relevant information on my side, their customer service has been unhelpful, evasive, and unwilling to resolve the issue. As a customer, I am now left without the product and without the payment, which is completely unacceptable.

I strongly do not recommend purchasing from MGB Watches. Until they take responsibility for returned items and implement basic consumer protection practices, buying from this company carries a real financial risk.

9. heinäkuuta 2025
Oma-aloitteinen arvostelu
mgbwatches-logo

Vastaus yritykseltä mgbwatches

Hi Eloisa,

I hope you’re well. We’re sorry to hear that you’re unhappy with this experience, and we appreciate the opportunity to clarify the situation.

Following extensive correspondence, we made multiple documented attempts to support this return. As outlined in our returns policy, for international purchases, responsibility for returning an item safely back to the UK rests with the customer.

Despite this, we went beyond our standard process and, through our colleague John, arranged two FedEx return labels at our own cost in an effort to assist. Unfortunately, both return attempts were unsuccessful and the parcel was returned to you.

You then chose to send the item back independently using your own postal service and shipping method. Regrettably, the parcel has not arrived with us and appears to have been lost in transit. As the shipment was arranged under your name and account, we’re unable to liaise directly with the postal service on your behalf, though we remain willing to support in any reasonable way we can.

Throughout this process, we’ve remained open, transparent, and responsive, and have made every reasonable effort to help resolve the matter. Without receipt of the returned item, we’re unable to issue a refund, which is a standard requirement for any return.

We take all feedback seriously and will continue to review our processes where improvements can be made. We’re genuinely sorry that you’re in this position; however, our ability to act is limited by the circumstances. If the parcel does show up, we will of course honour the agreed refund, despite this being a 9 month old case.

Kind regards,
Miles

Saanut 5/5 tähteä

Great range of products

Great range of products. Once order was placed I was kept updated.

29. joulukuuta 2025
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Vastaus yritykseltä mgbwatches

Thank you for the positive feedback - we hope to see you again in the future!

Saanut 4/5 tähteä

Delighted with my new strap

Delighted with my new strap for my Omega/Swatch moon phase.

Great service, quickly dispatched and delivered on New Year’s Eve. Reduced to 4 stars as at £85 I think a cheap tool should be included to remove old strap.

29. joulukuuta 2025
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Vastaus yritykseltä mgbwatches

Thank you for the kind words, we’re really pleased to hear you’re enjoying your new strap and that it arrived quickly, especially over the New Year period.

We appreciate the feedback regarding the strap removal tool. It’s something we do consider carefully, and your comments have been noted as we continue to review how we can improve the overall experience while maintaining the quality of our products.

Thanks again for choosing MGB Watches, and we hope you enjoy wearing it for many years to come.

Saanut 2/5 tähteä

Poor advertising - 11635

I am writing this after contacting the store via email today and happy to adjust my rating depending on the resolution and customer service. I ordered a watch strap that was advertised to fit Rolex, omega, MoonSwatch etc watches of a 20mm lug width. However, the strap doesn’t fit any of my husbands watches, a submariner, explorer or speedmaster. The spring bars provided are of extremely poor quality, the engraving is so feint you can’t really see anything, the actual strap is of nice quality but useless as it doesn’t fit any of the watches that it was advertised to.

27. joulukuuta 2025
Oma-aloitteinen arvostelu
mgbwatches-logo

Vastaus yritykseltä mgbwatches

Hi Chelsey,

Thank you for taking the time to leave your feedback and for raising this with us directly.

Following our email conversation, we’ve confirmed that the Speedmaster in question is an early reference, where small differences in lug geometry and spring bar tolerances can affect fit, even when the nominal lug width is the same. This is something we encounter occasionally across the older references.

That said, our focus has been on resolving this fairly and practically. To that end, we’ve offered several suitable options at no extra cost, including:

1.Supplying the same strap in a straight-ended version for a more universal fit

2.Upgrading to one of our flagship straps (normally £85) with increased engraving space

3.Retaining the current strap by providing alternative, wider spring bars to address the gapping issue

We’ve also made it clear that a refund remains available should none of the above solutions be suitable.

We've also note your feedback on the engraving. Our standard approach is to keep engraving subtle and "OEM"-style so it doesn’t distract from or overpower the watch, though we’re always happy to adjust depth where requested.

We’re confident in the quality of our straps and engraving, but equally committed to ensuring customers are supported where a specific reference doesn’t behave as expected. We’re currently awaiting confirmation on how you’d like to proceed and remain happy to resolve this promptly.

Kind regards,
Miles, Founder
MGB Watches

Saanut 5/5 tähteä

Excellent service

Excellent service , very quick turn round from order. Having purchased a watch earlier, the follow up has been great, highly recommend to anyone thinking of buying.

24. joulukuuta 2025
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Vastaus yritykseltä mgbwatches

Thank you very much for taking the time to leave such a kind review.

We’re really pleased to hear that everything arrived quickly and that you were happy with the follow-up after your purchase. Providing a smooth experience before and after the sale is something we put a lot of care into, so it’s great to know that came through.

Thank you again for the recommendation and for choosing MGB Watches.

Kind regards,
Miles

Saanut 4/5 tähteä

Decent kit at upper end of price range

Decent strap, arrived when they said it would, kept informed. A bit pricey - or would have been except it was free with nifty tool, which makes something quite fiddly a bit easier. Arguably not a necessary thing.
Went for the free engraving - definitely worth doing.

23. joulukuuta 2025
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Vastaus yritykseltä mgbwatches

Thank you for taking the time to leave a review and for the thoughtful feedback.

We’re glad to hear the strap arrived as expected and that the updates along the way were helpful. We appreciate the honest comment on pricing too, and it’s great to know the strap worked well as part of the bundle with the tool, especially if it made an otherwise fiddly job a bit easier.

Pleased to hear you made use of the complimentary engraving as well – it’s a small detail, but one many customers end up really enjoying.

Thanks again for choosing MGB Watches and for sharing your experience.

Kind regards,
Miles

Saanut 1/5 tähteä

shipment was stalled at customs

shipment was stalled at customs. Per FedEx, they contacted you twice for more information and no response. I still have not received the shipment.

10. joulukuuta 2025
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Vastaus yritykseltä mgbwatches

I’m really sorry for the frustration caused, I completely understand how disappointing this is.

For all international shipments we submit the full and correct customs documentation at the time of dispatch. As we ship thousands of parcels internationally, we do occasionally see shipments held temporarily by customs for routine checks, which unfortunately sits outside of our direct control.

That said, we’re actively monitoring the tracking and will continue to support where we can until the parcel clears. We appreciate how frustrating the wait is and thank you for your patience while customs complete their process.

If there’s anything further you need from us in the meantime, please do let us know.

Kind regards,
Miles

Saanut 5/5 tähteä

Great Service

Communications from the time of order and through the delivery process were superb.
Great product and very reasonable prices
Highly Recommended

8. joulukuuta 2025
Saanut 5/5 tähteä

Quality watch strap and speedy service

Quality watch strap. And speedy delivery. Even in the run up to Christmas. Thanks.

20. joulukuuta 2025
Oma-aloitteinen arvostelu
mgbwatches-logo

Vastaus yritykseltä mgbwatches

Thank you for the review, we really appreciate it. We’re pleased to hear you’re happy with the quality of the strap and that it arrived quickly, especially during the busy Christmas period. Thanks again for choosing MGB Watches.

Saanut 1/5 tähteä

Our order was incorrect

Our order was incorrect, only one item was delivered instead of 2x items, and I have also tried to contact you for an explanation and no one has called me back.

5. joulukuuta 2025
mgbwatches-logo

Vastaus yritykseltä mgbwatches

Hi Dan, Sorry to hear - please email me directly at miles@mgbwatches.com and I'll look into this for you

Kind regards,
Miles

Saanut 5/5 tähteä

MoonSwarch

Next day delivery - excellent service. Watch as expected and great quality leather Galileo strap.

11. joulukuuta 2025

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