mgbwatches Arvostelua 655

Vastaus yritykseltä mgbwatches

3. helmik. 2026

Thank you for your feedback. We’re really pleased to hear you’re happy with the product and service, and that everything arrived promptly. We’re glad the communication helped, especially with an international delivery to Australia. We truly appreciate your support.

Vastaus yritykseltä mgbwatches

3. helmik. 2026

Thank you for taking the time to leave a positive review, hope to see you again in the future!

Vastaus yritykseltä mgbwatches

8. tammik. 2026

Thank you for the great feedback. We’re really pleased to hear you’re happy with the product, delivery speed, and packaging. We appreciate you choosing MGB Watches.

Vastaus yritykseltä mgbwatches

8. tammik. 2026

Hi Eloisa,

I hope you’re well. We’re sorry to hear that you’re unhappy with this experience, and we appreciate the opportunity to clarify the situation.

Following extensive correspondence, we made multiple documented attempts to support this return. As outlined in our returns policy, for international purchases, responsibility for returning an item safely back to the UK rests with the customer.

Despite this, we went beyond our standard process and, through our colleague John, arranged two FedEx return labels at our own cost in an effort to assist. Unfortunately, both return attempts were unsuccessful and the parcel was returned to you.

You then chose to send the item back independently using your own postal service and shipping method. Regrettably, the parcel has not arrived with us and appears to have been lost in transit. As the shipment was arranged under your name and account, we’re unable to liaise directly with the postal service on your behalf, though we remain willing to support in any reasonable way we can.

Throughout this process, we’ve remained open, transparent, and responsive, and have made every reasonable effort to help resolve the matter. Without receipt of the returned item, we’re unable to issue a refund, which is a standard requirement for any return.

We take all feedback seriously and will continue to review our processes where improvements can be made. We’re genuinely sorry that you’re in this position; however, our ability to act is limited by the circumstances. If the parcel does show up, we will of course honour the agreed refund, despite this being a 9 month old case.

Kind regards,
Miles

Vastaus yritykseltä mgbwatches

8. tammik. 2026

Thank you for the positive feedback - we hope to see you again in the future!

Vastaus yritykseltä mgbwatches

8. tammik. 2026

Thank you for the kind words, we’re really pleased to hear you’re enjoying your new strap and that it arrived quickly, especially over the New Year period.

We appreciate the feedback regarding the strap removal tool. It’s something we do consider carefully, and your comments have been noted as we continue to review how we can improve the overall experience while maintaining the quality of our products.

Thanks again for choosing MGB Watches, and we hope you enjoy wearing it for many years to come.

Vastaus yritykseltä mgbwatches

30. jouluk. 2025

Hi Chelsey,

Thank you for taking the time to leave your feedback and for raising this with us directly.

Following our email conversation, we’ve confirmed that the Speedmaster in question is an early reference, where small differences in lug geometry and spring bar tolerances can affect fit, even when the nominal lug width is the same. This is something we encounter occasionally across the older references.

That said, our focus has been on resolving this fairly and practically. To that end, we’ve offered several suitable options at no extra cost, including:

1.Supplying the same strap in a straight-ended version for a more universal fit

2.Upgrading to one of our flagship straps (normally £85) with increased engraving space

3.Retaining the current strap by providing alternative, wider spring bars to address the gapping issue

We’ve also made it clear that a refund remains available should none of the above solutions be suitable.

We've also note your feedback on the engraving. Our standard approach is to keep engraving subtle and "OEM"-style so it doesn’t distract from or overpower the watch, though we’re always happy to adjust depth where requested.

We’re confident in the quality of our straps and engraving, but equally committed to ensuring customers are supported where a specific reference doesn’t behave as expected. We’re currently awaiting confirmation on how you’d like to proceed and remain happy to resolve this promptly.

Kind regards,
Miles, Founder
MGB Watches

Vastaus yritykseltä mgbwatches

30. jouluk. 2025

Thank you very much for taking the time to leave such a kind review.

We’re really pleased to hear that everything arrived quickly and that you were happy with the follow-up after your purchase. Providing a smooth experience before and after the sale is something we put a lot of care into, so it’s great to know that came through.

Thank you again for the recommendation and for choosing MGB Watches.

Kind regards,
Miles

Vastaus yritykseltä mgbwatches

30. jouluk. 2025

Thank you for taking the time to leave a review and for the thoughtful feedback.

We’re glad to hear the strap arrived as expected and that the updates along the way were helpful. We appreciate the honest comment on pricing too, and it’s great to know the strap worked well as part of the bundle with the tool, especially if it made an otherwise fiddly job a bit easier.

Pleased to hear you made use of the complimentary engraving as well – it’s a small detail, but one many customers end up really enjoying.

Thanks again for choosing MGB Watches and for sharing your experience.

Kind regards,
Miles

Vastaus yritykseltä mgbwatches

30. jouluk. 2025

I’m really sorry for the frustration caused, I completely understand how disappointing this is.

For all international shipments we submit the full and correct customs documentation at the time of dispatch. As we ship thousands of parcels internationally, we do occasionally see shipments held temporarily by customs for routine checks, which unfortunately sits outside of our direct control.

That said, we’re actively monitoring the tracking and will continue to support where we can until the parcel clears. We appreciate how frustrating the wait is and thank you for your patience while customs complete their process.

If there’s anything further you need from us in the meantime, please do let us know.

Kind regards,
Miles

Vastaus yritykseltä mgbwatches

8. tammik. 2026

Thank you for the review, we really appreciate it. We’re pleased to hear you’re happy with the quality of the strap and that it arrived quickly, especially during the busy Christmas period. Thanks again for choosing MGB Watches.

Vastaus yritykseltä mgbwatches

30. jouluk. 2025

Hi Dan, Sorry to hear - please email me directly at miles@mgbwatches.com and I'll look into this for you

Kind regards,
Miles