Metro Prepaid Arvostelua 2 154

Matthew was very helpful in giving me the information I requested

Yonella was kind & help full agent at the customer service she guided me step to step to deal with the problem getting my electricity. Thumb up 👍 very professional

Fast response Jean Marc thank you

Seems like im been ripped off with service charge that I knew nothing about moved into a new place, no help nothing from them. Meter must be on really high tariff, and they wouldn't check, wouldn't sort me a card, doing it online and electric being eaten. Been on phone numerous times,with no help

AVOID METROPREPAID. If they messed up your meter, don’t argue—escalate. Demand a refund, wait for the "No," then go straight to your bank for a dispute.

Pro Tip: File a complaint with the Financial Ombudsman (FOS). It’s free for you, but costs them £750 every time regardless of the result. With more people doing this bank will stop doing business with them.

The service was good and Zainu was excellent, responding quickly.

Good service great job

Very nice work Justin!

Excellent customer service from Lerato today! Knowledgeable, efficient service, politeness and patience shown through out! Thank you Lerato.

Excellent service and a quick response

Debit card form never works and they removed PayPal as a payment option. It's been 3 months since I tried to top up with debit card with no luck. Different cards, different browsers.... and I ain't using their premium rate phone number. Why do they have to make it so difficult??? 😔

First time installing a metro meter. Justin was on other end of phone and helped all the way perfectly when a problem happened

A bit of a game the first time I tried to top up but with the very helpful staff on the phone managed to get it sorted in the end!?

Quick, efficient, professional. Dan showed great knowledge about the service and products and answered all questions quickly with clarity and confidence. Follow up email confirming solutions to my queries/questions was also sent. Excellent service. very pleased

Matthew got back to me and resolved my enquiry in a matter of minutes!

Heads up to everyone using Metro Prepaid! I just topped up £50 and they snatched £5.73 as a 'service fee'. That’s a massive 11.46% hidden charge that isn't clearly stated anywhere for the buyer.
This is a total rip-off. Under the Consumer Rights Act, all fees must be transparent before you pay. Metro Prepaid is hiding these commissions, and most people don't even realize they are losing over 11% of their money before they even turn a light on. Check your receipts and spread the word – don't let them get away with these hidden costs!

Matthew really helped me with my first payment on my new meter. I am not particularly tech savvy and it kept coming up with error messages. Matthew asked me to video what I was doing and send it via WhatsApp. He sent me codes to put in and it worked! I was worried that I would be without electricity over the weekend but he talked me through it. I honestly cannot praise him enough. Thank you!!!

Lerato the customer service staff was very helpful, the information I received was quite helpful.

Justin was very helpful, thank you