metropolis.io Arvostelua 

We parked a rental vehicle in a Metropolis lot in NY. 2 months later the rental vehicle was parked by another user in TN and the company processed payment on our debit card. When we contacted the company they said they would not refund us because our card is linked to this rental vehicle. AVOID THIS COMPANY AT ALL COSTS. THEY STEAL YOUR CREDIT CARD INFORMATION!!!! TERRIBLE CUSTOMER SERVICE.

I was charged the original parking fee on the initial date, yet metropolis looked up my information based on my license plate to mail me a letter 2 months later asking that I once again pay the fee and an additional $55 as a notice fee otherwise they can tow/boot my car. When contacting them they continued to ask me for a receipt despite me already sharing the payment on my credit card. Why would anyone keep a parking receipt for over two months?

The worst experience ever. Have to wait 3 hours for my car which I pay every month to park and can’t get to work because nobody will move or give you an answer. This people need and will be sued because this is ridiculous

Metropolis made shopping at the Broadway Plaza in walnut Creek a nightmare. I spent 30 minutes figuring out how to use it. Fortunately I was done with my shopping before 3 hours when the charges start, because I couldn’t get to the point in the system to enter my credit card. I found the option only after I returned home. I will be curtailing my shopping future shopping trips to Broadway Plaza or parking elsewhere. What a waste of time!

Rating 1* because can't rate ZERO!
Received a notice after a parking charge of U$6, added by a U$ 54.50 processing fee!
That's dishonesty. Can't accept this.
Fee was dropped after a stressful phone call.
Done with them. See you never again.
Carlos Sampaio

This company is deceptive and fraudulent in fee processing and late fee practices. Metropolis.io makes it near impossible to get customer assistance. I would recommend never parking here or supporting such a deceptive fraudulent company. They should be banned. I'm disgusted that such a vile company is allowed to operate. This company should not be in business with their deceptive fraudulent practices in theivery.

Why not coerce the customer, trapped the minute they enter the parking lot, into scanning a QR code (hello, 2021!) to hand their data to this random 3rd party app for them to use and sell as they see fit? Or scan a potentially virus-laden QR code, just for the sake of digitalizing a process that was working just fine till some MBAs dreamt up a way to squeeze money out of a terrible idea?

You used to be able to pay cc or cash when leaving a parking lot. Nothing was wrong with that, at all. So metropolis.io, the pointless app of the future, set out to provide a 'new and improved, digitalized customer experience'.

Enjoy.

I had a monthly pass at a parking garage. I canceled it so I could move to another garage and was out by the end of day of the last day on my pass, but it charged me for OVER A DAY of parking ($40). Their AI support chat bot doesn't help. Their parking is cheap for a reason.

Horrible customer service!! Sent me to bill collection , and they claimed they sent me several bills. Which i never received, Charged me $50 in fines for a $20 bill.

Do not park with Metropolis. There is no signage on how to pay for parking and their response to my concern is trying to get rid of my bill all together rather than put signage up. You will get a bill over one month after your visit.

Was charged $60 by this service when I paid on site in the garage. When I went to dispute it, the AI Crapbot sends you in circles. Clearly designed to prevent actually helping you. The bot requires you share all kinds of personal information just to direct it nowhere. Appears my data was stolen too. Horrible company.

This company is garbage, the support is garbage, rude staff. Danica closed the message in it on me. I hope they go bankrupt and close. I have never disliked any company as much as this place. I will never in my life recommend them to any body. I swear to god I hope their servers crash or that they get ransomware and lose all of their stuff.

The app is dog crap. Sometimes the Payment method I saved just suddenly disappears. It’s so frustrating. Because the next day they send me a text saying you’ve paid the fee you’re good. But I used cash so now I’m double charged.

They manage the parking lot at the Amtrak station in Richmond, VA. Took my wife to the station so she could catch a train. Parked in their lot. The kiosk where you make payment was surrounded by ice and understandably blocked off by caution tape. Train arrived, I waved goodbye to my wife and walked back to my car, only to find that in those fifteen minutes i had received a $65 parking ticket. Called their number and told the customer service rep about my experience. She agreed to “waive” the ticket, but informed me I was still obligated to pay a service & processing fee of $16.50. Thankful for the waiver, I suppose, but still felt scammed by the processing fee.

A complete annoyance. I don't want to play with my phone. I want to pay my parking charge and be about my business.

This company advertises a $120 monthly parking rate, then quietly adds a mandatory $4.99 “service/technology” fee after the fact. This fee is not optional, applies to all monthly parkers, and yet is not clearly or conspicuously disclosed before purchase.
When I raised the issue, customer support confirmed that the fee is required under their contract with the property and cannot be waived—essentially admitting that the advertised price is not the true price. The response was polite but amounted to: yes, it’s mandatory; no, we won’t remove it; and yes, we know disclosures should be clearer.
That’s the problem. If a fee is unavoidable, it should be included upfront in the advertised rate, not revealed only after you’re already committed. Calling it a “technology” or “service” fee doesn’t change the fact that this is deceptive pricing and a frustrating customer experience. This may only be $4.99, but it’s the principle. Transparent companies don’t rely on fine print or post-purchase explanations to justify mandatory charges. Based on this experience, I would not trust this company’s pricing or communications.
Buyer beware: the price you see is not the price you pay.

This company has no way for you to pay in person, no gates at checkout, no ticketing system in the garages, and sub par signs barely anywhere with info on how to pay, and if you don’t pay immediately, they charge you a $30 fee. Absolute racket, and a model company on why we need to bring back public shaming.

They’ll get stores to tell their customers they’ll validate parking but it works half the time then they’ll charge crazy amount if you don’t double check

Charged for a vehicle I rented 6 times for 1 hour. Never use this company. They try to get you to sign up for a account then charge you over and over and hope you don't check you account.

I was charged $32 at a Metropolis parking facility on Brickell Bay Garage despite a clearly posted sign at the entrance advertising a $6 daily rate for vehicles entering before 9:00 a.m. and exiting after 1:00 p.m.
I entered at 8:51 a.m. and exited after 1:00 p.m., fully meeting the posted conditions. I have photos of the entrance signage confirming the advertised rate.
I contacted Metropolis to dispute the charge, but they insisted the amount was correct without addressing the discrepancy between the posted price and the amount charged. Charging more than the advertised rate is misleading and unacceptable.
Until pricing is transparent and honored as posted, I would not recommend using Metropolis parking facilities.