metropolis.io Arvostelua 

Their system never sent me an access code, so I had to call support to exit the garage. It took me almost an hour to get a hold of someone, and they never sent me a code to pay. Instead, I got a bill with a late fee. This company is a joke.

I parked at the metropolis parking lot across the street from the San Antonio Museum of Art on 6/12/2026. I paid $7.99, but never got a receipt. On 8/14/2026, I received a parking notice saying I had not paid and now owed $61.50. It said this was my third notice, but it was the first I had heard of this scam. I used the QR code to try to navigate to chat with a bot and dispute the claim. I showed them a screenshot of my bank statement of the transaction. They said it wasn't enough. DO NOT PARK IN ANY METROPOLIS PARKING LOTS. THIS IS A SCAM, AND THEY WILL EXTORT MONEY FROM YOU.

If there was an option of giving zero stars, I would. I unfortunately frequently have to park in one of their buildings when I go to work and I have frequently been charged twice while using another app to pay for my parking upon tonight trying to leave the garage. The garage door wouldn’t go off and they could not help me. It’s possible park literally anywhere else in the world.

Gates were up when I exited a garage late in the evening. I exited as normal since they typically are down for people to charge as they exit.

Over 3 weeks later I receive a bill for over $60. $7 in parking and over $50 in fees for a bill I knew nothing about for over 3 weeks.

They took over the parking structure for what used to be free customer parking at my local Michael’s arts and crafts. I was surprised to have to scan to pay but there was a barcode in the store for validation up to 2 hours. I scanned the validation code. It said on their site it had been applied. I was in the store for 45 mins. I “just drove out of the lot” as instructed and 8 hours later they said I was still there and it was racking up parking fees. I contacted support, they told me they couldn’t help until I went in and tapped some button that said I wasn’t there anymore. Then they adjusted the total and charged me for 2 hours of parking. I asked them to refund that charge because I scanned the validation code and their response was sorry we can’t and sorry if you’re disappointed. I will NEVER park in another lot they manage even if I have to park far away and walk to where I’m going. Terrible customer service and they are stealing peoples money. If you see a Metropolis sign, don’t park there.

I was charged $80 for 16 minutes of parking. It said there that $66 for event parking it was a Wednesday nothing going on, end of lunch hour. I did not think I would be charged $80 on a work day with nothing going on for 16 minutes. Do not EVER park here In Houston on Congress and Austin near the courthouse.

Predatory charging practices. Share a vehicle with my husband. When I drive in and use validation. He is stilled charged on his account. After chat removed license plat from his account. They just sent him a parking notice with additional fees. We have a battle with metropolis everytime I grocery shop in the city

My employer has an agreement with Metropolis that allows us to park in their lot as long as we scan a QR code each day. I worked 5 minutes past a 12 hour shift and they refused to validate the discount and charged me 60 dollars. When I called their customer service, I got stonewalled and the agent refused to refund the charge, despite my history of parking in their lot every single day. I asked to speak with a manager and they just kept repeating themselves -- it was basically like talking to an AI.

Also -- two weeks ago they randomly charged my card for a "parking pass" that I never purchased. When I called to request the refund, I was again stonewalled.

This company trains their employees to block any and all requests for refund. You have to fight them tooth and nail to get your money back or threaten a chargeback from the credit card company.

Terrible parking. Overcharged me for 1 hour and 17 minutes of parking. Of course, you don’t know that until after you exit! This is a bit of a scam. Additionally, 2 vehicles ahead of us held up the line for almost 15 minutes because they had not registered to pay on entry and, of course, told the gate agent at exit that they could not pay. Right. The gate agent allowed them to exit without paying. Partially explains the exorbitant cost of parking with Metropolis…you’re paying for all the people who scam the system! I’m surprised that the city of Nashville allows Metropolis to operate.

Wost experience ever i was there for 25 min had no idea hiw to pay for parking no instructions , parking signs or attendents today i recieve a letter with a bill that was so excessive charging me $54.50 as a note fee plus $24.81 as a parking fee again total rip off & a scam i will file a complaint with city of Orlando & BBB

I wish I can give 0. They use Hindos and Indian call centers hard to understand stand. They don’t show rates when signing in. Only when you leave. The app sucks. They state “they have the right to change prices anytime “ total BS.The hell this company and its app. Don’t go in there. The place has no attendant but the operate says go talk to an attendant

Sadly, Zero Stars is Not an Option. this Company Charges 55 Dollars for a fee i CANT EVEN PAY, because they want stupid zip-code i dont have. How are pepole from other Countries supposed to pay when Most don’t know what a Zip-code is, let alone know where to find it? This is robbery.

I was robbed in their W52nd st Parking Lot by a valet and the manager.

On 4/26/26 I used the parking lot in Charlotte and the restaurant I patronized provided 2.5 hour parking validation. I paid $4.49 difference using a credit card. Metropolis sent a $17.50 notice of non-payment with additional $38.32 notice fees. The two notice letters I got were different in appearance like there's no standardized form. The notices had a photo of my entry and exit from the parking lot and my plate number. When I called the number on just one of the notices 775-368-3301 the agent almost immediately waived the notice fee but that there's a non-adjustable processing fee so my total would now be $24. I immediately called 856-485-9703 which is the on the Commonwealth website that lists the restaurants that can validate parking. The agent said the validation from the restaurant didn't go through so I owed $24, the amount that was amended. When I mentioned I paid $4.49 upon exiting the lot because the validation went through, she said I'd need to submit proof of payment from the Metropolis website. In the meantime she texted me the website where I could find the proof of payment. I mentioned that Metropolis has a lot of complaints about scams and her tone changed dramatically; she couldn't get off the phone fast enough and quickly told me to download the receipt from their website that shows I paid $4.49 difference. I logged into Metropolis.io, easily found the receipt, and submitted it via text when another agent said my account has closed out.
It's creepy that as soon as I called Commonwealth Metropolis (856) 485-9703 the agent immediately knew who I was, had my full name, license plate number, home address, and amount owed from caller ID on their end. Metropolis is a nefarious business and seems to operate on sending notices, relying on some percentage of people who will make a payment with the language on the notice letter that unpaid parking will be referred to a debt collector.

If I could give less than one star, I would. Metropolis is one of the most predatory parking apps I have EVER used. Charges for longer than you stayed, or even if you didn't stay at all. No way to contact other than a chat and they are not helpful in anyway or sense. It's highway robbery and there's no one to answer for it. Do not park here, even if it's your last resort.

If I could give 0 stars I would. I have been double-charged and overcharged for 3 parking visits on Chicago Park District property. Yesterday at Foster Beach, I was charged $9.99 for 1 hr. Last month at the same parking lot I was charged $9.18 for 2.5 hours at Foster Beach and then 2 days later they charged me $4.06 for the same parking event for not having a license plate-which is not true-I have 1 on front and back of my car. Yesterday I was Charged$9.18 near the museum which was fine but $9.99 for 1 hour at Fister was way to much. I tried chatting online on my computer but they would not respond.

This organization processed a charge to my account without prior authorization and subsequently declined my request for a refund. I advise exercising caution when engaging with their services.

This company don't deserve a star not even half cos they are scammers and stealing from us. There was a fireworks last night in Seattle at their parking called BLOCK 79 which is weekend. On the board it says weekends are $5 but cos of the fireworks this company were charging us $37 and with tax and service charge rounding it up to $45 for 24hours which is awful cos nobody was there to park for that long hours and we were there for only the fireworks 🎆. There is no option to choose for how many hours to spend which makes it pure stealing from the customers.

My wife frequents a high end salon that has always comped customers parking. This incompetent criminal company took over the parking garage and their app failed to work to capture the QR code to comp the parking. After signing up and giving this criminal company personal information. We will be avoiding using this companies lots and business will lose customers.