metropolis.io Arvostelua 

I tried to enter economy parking and the gate would not go up. When I called after getting into the terminal, they said they would check. Later email said the gate was operational and I was already parked in the more expensive long term parking and had to board my plane.
I then sent email request with screenshots and pictures and copy of time I first called with the issue, they reviewed and again said charge was valid and gave no refund. They also did not tell me what to do in the future when there are problems -you have no recourse with this company, they just keep saying the charge is valid and just tell me 5 hours later that the gate was operational. Who knows what is going on with this company but I am locked in using it at my local airport.

I would like to update my review. 30 minutes after getting the email that they were not going to give me a credit at all, they now are saying they will refund me the entire parking bill of 71.49. I can sere in my credit card that is valid as the refund is already processing. Not sure what changed their mind in 30 minutes but I am much pleased with the final result.

I went for Memorial Day but could only be there less than 2 hours. It did not give me an option to pick by the hour. It only had pay all day for $15.99. This isn’t fair. I paid $16 for a little over an hour to park. Then I tried to complain & they just kept repeating the prices as if I didn’t know that. They’re taking advantage of people. People are already struggling.

Not trustworthy. Acquires and sells your data without permission.

Avoid like a plague.

Total scam. Parking lots advertise one rate and charge another. called customer service to complain and they had various nonsensical reasons why I was wrong. I am in Pacific standard time and they told me the earlybird rates did not apply because they were based on eastern standard time so even though the sign said early bird before 10 am and it was 9 o’clock my time, earlybird did not apply because on the East Coast it was after 10 am. And then they came up with some rationale about a 10 hour max which absolutely made no sense since I was only going to be parking for 3 to 4 hours. In short they advertise $16 rates and then charge almost $50.

This completely absurd. They should hire staff with real intelligence. Its rediculous that I was forced to use this platform to park a rental car while attending a trade show. Now this rental car in link to my card and I am billed evertime someone uses this platform to park the rental car. If I am in Los Angeles how I park a car in San Francisco??? Anyone with real intelligence can understand this!!!

Never use this app
Somehow other peoples plates are added to your account and you end up paying for cars you don’t own and places you never been. They have 0 security checks when you create the account

I had a very bad experience with Metropolis Parking and will never park there again.

The sign at the garage said “$5 for the first hour” and underneath it said “Daily Rate $35.” We knew we would not be there long, but apparently we stayed 1 hour and 17 minutes and were charged the full $35. The signage is extremely misleading and does not clearly explain that going over one hour immediately jumps to the $35 maximum rate.

To make matters worse, they added another $9.99 “security” charge on top of the parking fee with no clear explanation.

The entire process is confusing because they do not give you a ticket or clear pricing breakdown before parking. You only scan the QR code when leaving, after you are already committed and have no clear understanding of the charges.

I called customer service thinking this had to be a mistake, but the manager was extremely rude and dismissive. Instead of helping, they insisted the pricing was clearly posted — it absolutely was not.

The sign should clearly state:
“$5 for under 1 hour. After 1 hour: $35 max rate.”

Using the phrase “Daily Rate” is confusing and misleading for customers who only plan to park a short time.

Companies should be required to clearly explain all fees before customers park. At minimum, customers should have to scan the QR code before entering so they can actually see the rates and extra charges ahead of time.

Very disappointing experience. I would strongly recommend parking somewhere else.

The whole process was very confusing and unclear! I parked there in the parking garage on Sheridan Avenue in Oklahoma City for a total of maybe 3 to 4 hours. I paid $31.50 for parking there. And then the next Friday I was charged another $31.50! And I never was back in that parking garage. It seems like it’s just a big scam. I will never use the metropolis parking garage again. I’m still waiting to get my refund.

Too bad zero stars isn't an option. This company is an AI driven, data farming nightmare. Avoid their garages at all costs. You will have to download their app which is riddled with privacy concerns. Then when you do pay, they'll still send you a parking violation notice with an exorbitant notice fee of $50+. I used their chat to dispute and was greeted by another AI assistant. Asking for a real person will grind the conversation to a halt. Eventually someone offered for me to pay for the parking again and they'd generously waive the notice fee. I provided an image showing where they charged my bank. They tried to say the date I parked and date I was charged don't match. (Duh, CC charges don't clear same day, often showing pending) Then they tried to charge my card for parking at a date and time my car was in my own driveway. It's a shame they're taking over parking in so many cities. I'd walk for miles before parking in another one of their lots. Let's hope they improve their signage so I know where to avoid. Use Spot Hero, they don't scam you.

WORST EXPERIENCE EVER
I used their valet service at a local restaurant in Sacramento, CA and when I went to get my car, they forced me to use a website and not an app. It didn't work and after 2 tries and the attendant being so open hostile towards me, I told him to get a supervisor. I had offered to pay them cash and they refused and refused to get my car. After 4 tries the supervisor finally got it to work and said "Now we have all your information" I was shocked because I didn't give them permission to store my information including my tag number and phone number as well as my card information. This was extortion and intimidation, plain and simple. On top of that, they charge $.99 to use their system.

I would give this zero stars if I could!!
It was a nightmare from beginning to end.
I couldn’t get out of the garage bc the person with an iPad couldn’t took forever to let me out. This system is the worst!!!

Shit service. Liars and thieves. If you are not forced to park here, stay far far away.

The worst.
Must give up too much info.
2 Customer service people were at this lot since system was just implemented 4 days ago.
Still waited to leave because line was over 6 cars. Had to wait while customer input their info.
I would give it a zero stars if that was possible.

I am a monthly garage customer. They took an extra charge from my credit card and there is no way to protest it. They also, after taking the monthly charge, charged daily rates, which make it impossible for me to call for the car. There is no customer service or way to reach them.

I would not even give one. This app is a scam.
Parked the Car in nyc with hotel arrangement for overnight. it is like 7:30 am in the morning. Went there five minutes before the pick up time. Did not know the checkout was thru the app. waiting to pick up my car and during wait the time turned to 7:31 and the app put in the whole new day to parking. Like right there, while waiting $65 dollars more. The attendant is clueless and he can not update the charge. He knows that i am there on time. Took me 5 calls and endless hrs to get my money back. Still could not and got reimbursed by AMEX. This app is a SCAM!

I spoke with representative Bella in the escalation department about some parking fees that were sent to me by error. She provided amazing customer service and knowledge about the process of using Metropolis. She answered all of my questions without any hesitation, extremely knowledgeable and respectful. She was able to resolved my issue with the parking fees and provided extra steps on how to avoid this issue in the future. She was amazing. Great job!

I parked at Church St in Tucson for a theater event in Feb 2026 - tried to pay via the machine, even used 2 diff cards. I gave up, had no idea if I paid multiple times or not at all. It was dark, rainy, unattended and I had a wheelchair companion. Heard, via mail, I owe almost $60 and sent to collections. Saying I got 2 notices, which I did not. Asked to see them and they don't have them

This service is a scam. Their system constantly over-charges for visits because their cameras don't pick up plates clearly. Even when validating with a store, etc, they will overcharge. Their app/website will be down for a day or two but you can bet your bottom dollar they will still over-charge you. This has happened multiple times and each time their "customer support" is completely unhelpful. You can tell they've been ordered not to allow refunds. You have to go back-and-forth for an hour just to get a refund. Then a week or two later, repeat the whole process. This business needs to be flagged as predatory and flat-out criminal.

I made a mistake and parked somewhere I should have not. Not only did manager Steve make things right for me, he took the time to explain what I should do when I visit, which honestly was clearly plastered everywhere. I love the customer service experience I had. They fixed my problem when clearly I was in the wrong.

I was charged for parking that I didn't do! I had used the website to pay for parking in Las Vegas with a rental car, and set the car to expire the day I return it. But after I returned it, I got a text later that day for another parking charge. Someone else had picked up the car, and was able to use my creidt card, phone number, and account just because they had the same license plate! That is terrifying security! It didn't ask then for any form of verification. Immediately requested a refund, deleted all my information, and disabled my account.