merch.warhammer.com Arvostelua 226

Ordered incorrect size and it was no problem requesting a replacement!

On the bright side, I did get a refund for the product I never received, so my expectation was met (barely).
The shipping address was auto-populated incorrectly - an old address of mine - which I immediately submitted a support ticket to resolve. Several days later the ticket was reviewed but the order had already shipped. After another week or so the package was returned to sender, so I asked for a refund. After another couple weeks of back-and-forth (this all started April 16th, it's May 27th as I write this), I finally got a refund. Surprisingly, they even said they would send me the products free of charge! Unsurprisingly, however, the shipping address was never corrected.
So I got the refund I requested, and they tried to redeem themselves but failed. So my experience is...meh?

Great product, and great consumer service!

Listened to my issue (a shipping cost error) and quickly corrected it - highly recommended!

Extremely slow to do literally anything. They claim 48 hours to respond to inquiries to Customer Service, but given I heard from them exactly once in three weeks it shows that this 48 hour response is a lie. They suck. Do no order from them. Buy third party or bootlegs. The quality is going to be about the same as this crap.

Always 5* service. Fast delivery, amazing quality clothing and great quality customer service from Taylor Sprules

Excellent service, the issue was resolved quickly after it was sent to the relevant department. Highly recommended

Order was shipped promptly, on a bank holiday no less. A mistake that was made on my end was rectified quickly and at no cost to myself, I ordered the wrong shirt and they sent the right one out and said to just keep the one I ordered in error! Thanks to Ryan and the team, really great customer service, will definitely use again!

I really appreciate the service and the stuff. They are eager to help with situations.

Products are great !!!

Order took longer to shipped past it specified delivery month by 2 months to finally ship to get to the port of the States to then sit for another 2 months and when I contacted support they said that they will consider the order as lost and they would send me another package To then wait another month or two just to reach out again for a update just to be told they can't send another shipment due to the Exclusive items and that I can just get a refund... Which is fine but it took a lot of me reaching out to get here and that was annoying.

I asked a question about the product I had ordered and was given a prompt response which answered my question in full

My order never came, I reached out by email a couple of times. It took a long time to get a response and the email system used by the company is confusing and has too many responses to the thread,making it hard to follow.

It took wayyyyyy to long for someone to finally say "your l order can't be completed, because we don't have the item" 3 weeks of waiting and waiting. My birthday has since passed (the reason for the order) . This experience was painful. Staff were super friendly.

I made a pre-order in October for my dad’s Christmas as it was meant to ship early December. It’s now mid-February and still not been dispatched. Wrote to customers service and no reply. If you are reading this please but from somewhere else.

always on time and good qualityy

Ordered some items around Christmas that never arrived. Emailed into the support team and they shipped replacement items almost immediately. Thanks Taylor.

Bought a hoody, using their convoluted backward size guide.

Looks like the product I ordered, but feels like it's made from tissue paper or whatever Primark made £8 pjs from.

Just wanted to say the Warhammer Merch team was fantastic throughout my shipping issues. The pkg finally showed up and they were communicative through and through. Guys deserve promotions! Thank you I will def be shopping again in the near future.

Cheers

The warhammer support team was very professional and really showed care for me as a consumer of their product. They understood my situation and problems with a product, and helped to reach a solution.
Very exemplary when it comes to their online support for merchandise- it made me more confident in their brand.

they can take time to send a response and only tell you after that if you send another message it can make it take longer, but when they do get to you, they do make sure to have fast service

Great support, solved problem with Asendia by changing delivery company