Mercedes Arvostelua 

I have ongoing disputes and even completed complaints via Ombudsman because there is a fault in the car (it doesn't charge which is of no fault of a driver) as it is electrical and of which I was reassured it should be covered by the car's warranty, is not the case with me. The staff do not know what each other is doing. It is like there is a department of all sorts that eventually it ends up in chaos. I have to repeat every story or of every issues to every department that I am referred to and the person I talk to are so unprofessional. Unhelpful and felt like it was a burden to even bother calling them. I ended up having to pay a lot of money to fix the car but as too afraid the electric charging could fail again, I ended up parking it in the garage and had to decide to return it or let go of it. Even during the return, there's so many phone calls of asking when the car is returned despite it being returned 2 weeks prior. Trust me, the team is in complete disarray and has no means of communication amongst themselves. It is so stressful that I am still being contacted because they ask the documents for the car and then had to repeatedly say "it is in the car and it has been returned and has been acknowledged by the person who received it". You say this again and again and again. You become like a parrot that eventually I had to ignore phone calls that I suspect would come from mercedes. Please I warn you, do not waste your money on Mercedes car especially with electric. I had Mercedes EQB of which I love so dearly but was failed by the mercedes team for the after care and its electric warranty. They are only good at selling you the car plus the extras but there was no after care. The vouchers that was given for me for supposed to have free cleaning/valets was a waste because everytime you try to book it, they always say we don't have time. How I wish I read the reviews first. The one star is not even deserving for the team. It should have been negative. Never again will I ever go back to purchasing the car from mercedes team!!!

I purchased a Mercedes EQEASG automatic this is probably the worst car I’ve ever had. This suspension is appalling. It’s like driving skip it’s now worth 40,000 pounds less than what I paid for it. I went on to we buy any car they quoted 32,000 pounds I owe 60+ how can this be right?

We used the Mercedes Stratstone Huddersfield garage after a fault with our car when traveling to Huddersfield from our home in Luxembourg. Despite not being a customer and therefore there being no sale potential the garage dealt with us promptly, with care and sympathy for our situation and professionalism. They made sure that we understood what needed to be done, reassuring us that it could be done within our tight timescale and even took time to ensure they were aware of the complexities of the European warranty. In particular, on the day I picked the car up, the service exec Hannah, understood my concerns and spend time reassuring me that the car was safe, explaining the diagnostic and what next steps where needed when we got home. The hosts that we engaged with on the reception desk, Sonia and Julie, were also both polite, professional and friendly. A fantastic example of customer service at its best.

Did not want to help at all. They looked at me then ignored me. I was in my work gear but should not judge people.

Wat een slecht bedrijf en slechte kwaliteit auto's. Ik kan er een boek over schrijven, maar dat vind ik zonde van mijn tijd. Ik schrijf deze review om eventuele potentiele kopers van een Mercedes te waarschuwen, doe het niet (een 1,8 op Trustpilot zegt genoeg)!! Wij hebben een nieuwe Mercedes aangeschaft en anders niks dan ellende en aan oplossen van deze problemen doen ze niet maw je hebt geen garantie! Een gewaarschuwd mens telt voor 2!!

Loughton dealership. shambolic. not professional at all. Dreadful dealership. Mistake after mistake. lost bookings, incomplete servicing, lost courtesy car requests, deny servicing my car in Jan despite me having the inspection video and the car service reset. As a consequence, Mercedes won't honour the years breakdown. Had to spend £73 on breakdown that I'm entitled to but they deny. Wont respond to emails. Shambolic.

Took my car in for a service and MOT. Got the vehicle back and they said all good no advisories. About 2 days later I had an engine warning light and the car was in limp mode. Got a technician out to roadside who said it was just a loose clip, clipped it back in and problem resolved he stated if it was to happen again to take it to Mercedes for a more permanent fix.

A couple days later the same thing happened so I took it too Mercedes, after about 4 days of them having my car and hearing nothing I finally heard that they found a problem to be an oil leak and quoted me just over £1000 for the work. I stated isn’t the oil level something that is checked or done on a service they stated that no it isn’t and this isn’t something they caused. I asked them to hold off the work for a week as I was away, which they did. When I returned I went to see them and to give them the go ahead for the work to start once they had spoken to my warranty. I then found out that the work had already started without me authorising it and before they spoke to my warranty. Luckily in my case my warranty still paid a sum towards the final bill and I was happy the work was finished quicker so I could get my car back. But something to keep in mind for other people as this may invalidate your warranty.
While my car was in for this work I had notifications that the battery was running dangerously low, after I picked my car back up I noticed the air con was no longer working. I left this to see if it did improve over the next couple of days, it did not and I also took it to Halfords to see if the air con needed anymore gas, which it didn’t and they advised it needed cleaning or there was a blockage.

I have then booked it back into Mercedes where I’ve had to have another day off work and book myself a courtesy car from enterprise while mine is at Mercedes.

They seem to be fixing issues and creating more and then not taking ownership of the issue that they have created costing more money and time to the customer.

Love the cars but I won’t be buying one again purely due to these issues.

My car purchase was made better by Issrar Hussain at Nottingham Mercedes. There were initially a few hiccups but throughout Issrar maintained a cool professional approach that smoothed the way. A pleasure to deal with

Brand new Mercedes gla 200 violently slamming on the brakes for no reason causing madness on the road and neck pain they say nothing is wrong it’s a joke they are that dangerous I don’t take anyone out in this death trap please think twice before buying one even what car were testing a new merc and it slammed the brakes on causing a collision and even one of his children was injured when again it slammed the brakes on see the YouTube vid now in the hands of the ombudsman

Car has broken down numerous times is less than 6 months. Mercedes dealership no good all they said were just an agent. When asked for right to reject Mercedes finance declined, this was due to the dealership writing an incorrect report stating it had broke down once.
Gone through ombudsman and they accepted right to reject claim. You would think after months of having a car not moving in my path for 5 weeks it would be over and I would get my money back. NO not the case!

Mercedes finance are The most inactive team ever.
They were given 28 days to resolve the issue, remove us off the finance plus reimburse deposit, compensation awarded plus extra charges like hire car.
Now 35 days on since the agreement, very little action, I have had to arrange bca to collect the car but no refund yet and they are still collecting 400 a month for the finance.
My customer resolutions specialist Carl is useless he never replies to emails and when you call him he’s never available and you get promised he will call you back but he never does.
I would like advice, what do you do when you have no car and can’t buy another until removed off the finance and Mercedes finance resolution specialist in charge of my case goes to sleep on emails and completes no actions.
I still call daily and send regular emails but always no response by Carl. I think it’s a deliberate act by Mercedes finance to delay things, no one is that incompetent.
This car was bought brand new, both car and service is style over substance.
I would like a Mercedes Manager to contact me and I can explain the constant short falls and the experience I am enduring.
When it is finally over and been given my money back I will speak to a solicitor and see my options, once the ombudsman has escalated it to the FCA.

I purchased a Mercedes EQA in November 2024 expecting the premium customer experience that traditionally comes with the Mercedes-Benz brand. Unfortunately, my recent experience with the Cambridge dealership has been anything but premium.

A month ago, a malfunction warning appeared on the vehicle. My wife drove straight to the dealership for advice and was effectively told to read the manual because it was "probably nothing". Nobody inspected the vehicle.

A few weeks later, the car alarm began triggering continuously when the vehicle was unlocked, waking up our neighbours and continuing even while driving. I called the dealership for assistance, was told to call back later because the service advisor was busy, and despite leaving my details, nobody ever called me back.

The issue happened again the following day and Mercedes Roadside Assistance sent the RAC. The RAC technician immediately identified the likely fault and disconnected the SOS module so the vehicle could be safely used until repair.

When I subsequently arranged for the car to be booked in, I was assured that a courtesy vehicle would be available. Later that day I was told there were no vehicles available and felt that my concerns were being dismissed. Only after escalating the matter to management was a vehicle eventually arranged.

When my wife arrived to drop off the car the next morning, no vehicle had been prepared and staff appeared unaware of the arrangements. After further delays, a replacement vehicle was eventually provided.

What disappointed me most was not the fault itself—cars can develop faults—but the complete lack of ownership, communication and customer care throughout the process. A warning message was dismissed, promised callbacks never happened, courtesy car arrangements were confused, and management only became involved after significant escalation.

Mercedes-Benz positions itself as a premium brand and charges premium prices. Based on this experience, the customer service I received fell well below the standard I expected.

I have raised a formal complaint with both the dealership and Mercedes-Benz UK and hope they take the opportunity to improve the customer experience for future customers.

Kyle has been so great and very kind goes the extra mile always happy to help .. top man

Please do not contemplate buying a car from this dealership unless you arrive with the correct credentials, the approved hairstyle, and perhaps a handwritten letter from royalty. I have never visited a dealership so creatively committed to notselling a car.
The salesperson deserves recognition for performing the impossible: making a willing buyer feel like they’d accidentally wandered into a private members’ club instead of a garage. Every interaction felt like an audition I didn’t realise I’d signed up for.
I went in fully prepared to spend money on a car. They, however, appeared fully prepared to ensure that never happened. The entire experience was such a spectacular piece of farcical nonsense that I half expected hidden cameras and a game show host to appear from behind the tyres.
To say customer service was poor would be unfair to other poor customer service experiences. The earth would need to freeze solid before I’d consider parting with money at this dealership.

I have a £50,000 Sprinter van. Which now looks like crap with faded, oxidised paint and windows falling off. It's under warranty and I've been trying to resolve it for over 6 months. Mercedes couldn't care less. They make you jump through endless hoops which even local Mercedes dealers can't manage. Customer service is beyond appalling. You pay over the odds for what i had thought was a premium brand. I could not have been more wrong. I will never ever touch a Mercedes again and can only advise others to do the same

Unfortunately, no stars can be given.
Three times my car was taken to Mercedes Benz Preston over a 5 month period and they couldn't diagnose what the problem was. They lied when questioned by MB UK, and the Service Advisor (DL) was full of b******t.
These should be struck off as a dealership for MB, they're damaging the brand and are only interested in charging diagnostic fees whilst they all take a guess at what could be wrong with a vehicle.
Will never take my vehicle to MB Preston...too many people I know have the same problems...poor technicians, and no customer service.
Mercedes Benz Blackpool had to carry out the repairs MB Preston hadn't identified.
Marc's Garage on Haven Road in Lytham are also spot on and identified the problem instantly.

Very disappointed with the service received from Marshall Mercedes-Benz Portsmouth, and the overall customer service fell far below what I would expect from a Mercedes dealership.
For a premium brand, I expected professionalism, transparency, and a genuine effort to resolve the problem properly. I purchased a Mercedes AMG35 in December, as I live in Portsmouth I decided to change the garage from where I purchased the car to Marshalls in Portsmouth. My cars window wash does not work, I have not used it on the car so far, so I went to clean my window screen and the system does not work. I booked it into Marshalls Portsmouth, on the 21/05. I was asked if I would like to hire a car to which I was made aware that there would be a charge for insurance for the day. all going well until I get an email telling me that the repair might not be covered under warranty and I would have to pay £199.00. At this point I called the garage, and questioned this and was told that this is normal as they investigate the problem. I was then told in conversation that my car might not be a new car, secondhand in fact, and if I have used a non Mercedes recommended washer fluid, the repair I will have to pay for. At this point I cancelled the appointment with Marshalls. I then receive an email telling me the appointment as been cancelled and the person who sent this got my name wrong, on two occasions calling me Mr Trishen and Trishen, this don’t give me confidence in the professionalism, of Marshalls Mercedes. Unfortunately, my short experience of Marshalls Mercedes was not what I expected from a premium brand car dealership. I would not recommend this dealership based on my experience.

Bought a GLC coupe from Mercedes Swansea. An excellent service from start to finish. Dealt with Gemma Beer who I thought was exceptional. From showing us around the car to getting a dent in the bumper removed, all in a very fast turnaround. Gemma you were absolutely wonderful, a genuine asset to Mercedes Swansea.

Robert Summerbell-Tegg ('Rob') helped us reach a decision about buying an EQA at Mercedes Southampton. His friendly, practical assistance was precisely what we needed. He didn't bombard us with data nor did he talk too much during our two test drives. We will use Mercedes Southampton again, hopefully with Rob to help us.

A 5 star experience from the service department. I experienced an issue with my car today whilst I was out in Hull, I didn't have an appointment but popped into the Hull Listers branch to see if the service department could help me as I needed to drive to London at the weekend. I feel they went above and beyond to help me at such last minute when they looked to already be really busy. They booked my car in straight away and sorted the issues whilst I waited. I always get my services and MOT's here and all of the staff are always so helpful and friendly. Thank you so much.

I took my car to Mercedes-Benz of Chesterfield in August 2025 to have the oil cooler and seals replaced. Despite the high cost of dealership service, I expected the job to be done to a professional standard. However, shortly after collecting the vehicle, it didn't even make it home before suffering a catastrophic engine failure and seizing completely. It is incredibly disappointing that a routine repair resulted in the total loss of my engine. I am currently awaiting a resolution, but the initial experience has been devastating. Left with a broken car and a large repair bill with no offer of help or refund, shocking 0 customer service.
Registration number: YT13AWW