Mercedes-Benz Arvostelua 354

Brand new Mercedes AMG A35 Premium Plus has had repeated unresolved faults since September, with over 10 visits to Mercedes-Benz of Wolverhampton at Lookers.

Despite being an authorised Mercedes dealership, the same issues are being reported again and again, with the vehicle returned “fixed” only for the faults to still be present. This has happened multiple times with a persistent rattling issue alone, showing a clear failure in proper diagnosis and repair.

Communication between Mercedes UK and the dealership is also inconsistent. Information provided by Mercedes has not been reflected or properly actioned at dealer level, and in some cases has been directly contradicted, including denial of the AMG track experience that had already been referenced through Mercedes channels.

On top of this, the vehicle was returned with missing cupholders on one visit, which is unacceptable for a brand new AMG.

Overall, there appears to be a serious breakdown in standards, communication, and accountability between Mercedes and Mercedes-Benz of Wolverhampton at Lookers, resulting in repeated inconvenience and a service level far below what is expected from the Mercedes AMG brand.

DISHONEST MONEY HUNGRY, PURE GREEDY ORGANISATION! BOUGHT A BRAND NEW MERCEDES THIS YEAR, UNFORTUNATELY I HAD AN MINOR ACCIDENT FORTUNATELY NO ONE ELSE WAS INVOLVED BUT MY BRAND NEW CAR NEEDED REPAIRING. CALLED MERCEDES ROAD ASSISTANCE, WHO WERE VERY HELPFUL AND UNDERSTANDING INFORMED THAT I WAS ENTITLED TO A COURTESY CAR WHICH I WAS UNAWARE OF IF. NOT AT ANY POINT MERCEDES REPRESENTATIVE INFORMED ME THAT MERCEDES POLICY OF A COURTESY IS FOR A 3 DAYS ONLY, NOT ONCE. I BECAME AWARE OF THIS INFORMATION 3 WEEKS LATER BY THE CAR HIRE COMPANY.

I WOULD HAVE NEVER ARRANGED A COURTESY WITH MERCEDES IF THEY HAD TOLD ME THIS FROM THE BEGINNING, I WOULD'VE GONE WITH MY INSURANCE INSTEAD WHO WOULD HAVE ARRANGED A COURTESY CAR WHILST MY CAR WAS BEEN REPAIRED. I HAD TO RETURNED THE COURTESY TO AVOID FURTHER CHARGES, WHICH LEFT ME WITHOUT A VEHICLE TO GET TO AND FROM WORK. MERCEDES DID NOT CARE OR SHOW ANY SYMPATHY NOR DID THEY TRIED TO ASSIST ME WITH ANY ALTERNATIVES.

AFTER A FORMAL COMPLAINT MERCEDES STILL REFUSED TO PAY FOR THE COURTESY VEHICLE. I AM NOW LEFT WITH A BILL OF OVER A GRAND IN A SPACE OF 3 WEEKS THANKS TO MERCEDES NOT BEING TRANSPARENT THE WHOLE THING.

I DEFINITELY REGRET BUYING A MERCEDES CAR KNOWING THE AFTERCARE IS SO AWFUL!

SHAMEFUL MERCEDES!!!

Purchased Mercedes-AMG in March 2025. The required AMG 3-year service was missed and only discovered later at the 4th-year service, raising serious concerns over the accuracy of the service history. The vehicle has been off the road since 6th February for over two months while I continue to incur ongoing costs.

Although an offer was made to complete the missed service, there has been no meaningful correspondence or acknowledgement that this service is now a year overdue, nor any consideration of potential consequential issues such as possible impact on the gearbox or rear differential due to the oversight.

After escalation to Mercedes-Benz UK, their response was to side with the dealership and state the offer was “fair”, despite what I consider to be a clear misrepresentation at the point of sale. No proper resolution or accountability has been provided.

For a premium brand, this level of customer care is unacceptable.

Trapped in my Mercedes. Screaming for help. Afraid I would suffocate if no one got me out. I cannot tell you the fright and panic that overwhelms when trapped inside a car.
I am presently traveling in France with my dog, driving my 2013 EClass 200 convertible. Sitting in my car in a parking lot one evening in Frejus France, as I am a female traveling alone, for safety I locked the doors. My battery died. No warning message from the system that battery was a problem. Warnings given for other things, such as brakes. This dead battery caused all electricals to stop working, hence, I was locked inside my car. I was banging on the glass, screaming for help. Finally, the police arrived and wanted to break my window. In France, driving around with a broken window was a last resort. Somehow, they managed to get the door unlocked. I believe they used some kind of magnet as they dropped a small box that appeared to have contained a magnet.
Being trapped inside of a vehicle, alone at night in a foreign country is terrifying.
This is my second Mercedes convertible and my last! I don't feel safe driving a Mercedes. My last convertible, the roof got stuck in open position, it rained and despite plastic to protect the car while I tried to find someone to manually close the roof, the electricals got destroyed. Insurance wrote the car off.
Back to the dead battery: How is there no failsafe to prevent a dead battery dying and locking someone in the car?
2 days ago, the brake release handle broke off. Now I have to use tape to release it until I get back to UK. More stress. Plastic handle in a Mercedes! Just paid for a new motor in the fuel flap as it would not open when trying to buy petrol. 430.00 euros for a new battery. Brake fluid light came on while on my way to Dover ferry. ZERO confidence in this car.
I can't charge my mobile phone as the lighter port does not function so I have to keep finding somewhere to charge my phone and battery pack.
I only bought the car 14 months and with 50,000 miles. So much for Mercedes! Huge failures. Mercedes claim the engines can last 250,000 miles. What good is a car with an engine that lasts 250,000 miles if it is constantly having other issues?
I am considering legal action. I am exhausted and worried what is next with this car.

I recently purchased a new 2026 E450d premium plus exclusive saloon. The test driver experience quickly persuaded me to make the purchase and thankfully for me the Nottingham Mercedes Benz Agents found me a cancelled order with the specification I wanted therefore avoiding a long wait for a spec build order. My first month’s ownership has delivered nothing short of pleasure, delight and immense satisfaction with my purchase. This car captures the Mercedes build quality of old with the engineering and technological advancements for the future. Having previously owned a Mercedes S Class I confidently compare this new model E 450d 4Matic to the S Class and consider it as a smaller version of the S Class in all but name. I wholeheartedly recommend the Mercedes 2026 E Class 4Matic and the Nottingham MB agency.

I bought a Mercedes-Benz GLE 350de 4MATIC AMG Line from Mercedes-Benz of Hertford and later discovered the entire left side (both doors and bumpers) had been resprayed without disclosure. Lee Taylor confirmed the paintwork issue himself, and AutoProtect rejected the repair twice due to colour mismatch. Despite clear evidence, the dealership refused to resolve the issue properly. I returned the car and lost nearly £10,000. I have full documentation of everything and am sharing this publicly so the dealership and Mercedes-Benz can review this case and ensure no other customer goes through the same experience.

MB customer service is nothing short of useless. I leased a CLA 250+ through my workplace scheme… the vehicle is amazing (so far), no issues with that. However, it was delivered with a “workshop mode partially active” error which basically means no functionality beyond driving the vehicle is available eg sat nav. MB customer service response? Take it to a dealership. So I need to take a brand new car to the dealership a few days after it was delivered? It’s not as if I have other priorities like going to work. Anyway, after weeks of to-ing and fro-ing it’s booked in for last Friday. The promised loan car was not available so I had to argue the point on that eventually getting a loan car. They call me in the afternoon when they finally get around to looking at it and tell me it hasn’t had a pre-delivery inspection which could affect warranty and road worthiness as nothing has been formally checked. It also needs a 9 hour update which they weren’t keen on doing (reading between the lines they were wondering who was paying as it certainly wasn’t me, this is MB error, not me, not lease company). So I contact the lease company who were also useless basically saying I need to take it in… on email, not phone call. I knew that already. Anyway, eventually it’s now booked in for next week by the lease company. Still no loan car so called MB dealership to request one. They couldn’t retrieve the booking (even though I’d had a text confirming date and time) but would sort it out and call me back to confirm. That was two days ago… have I heard anything? Of course not. Utter incompetence across the board from MB customer service. When I asked what compensation i would receive for this whole inconvenience, MB are silent. I will not be leasing or buying another MB again regardless of how good the vehicle is. For a so called premium brand, customer services couldn’t be less helpful.

Dealing with the manager of Marcel Yarwood was very disappointing given Marcel was excellent and made me feel special. What should have been a happy memory of collecting my new Mercedes CLA250+ was tainted by Marcel's mangers incompetence. I had to attend the dealership to sign hard copies of my finance agreement as the app wouldn't allow me to sign the finance agreement.
Going back to the dealership wasn't a big issue to sign the paperwork, however I was given the incorrect paperwork to sign. This was down to the incompetence of Marcel's manager.
Marcel was on a day off and given managers check everything I felt this was okay, it wasn't.
I had to arrive earlier on the day to collect my new Mercedes CLA250+ to sign the correct paperwork. Marcel went through everything with me again. However over 2 hours later I was still unable to leave as the finances needed to hit their bank account before I could leave. This process stressed me out and what should have been a happy memory turned out to be a very unhappy memory. Today I had to return to the dealership so Marcel could run through a few things the vehicle was capable of doing. I was happy to attend and knowing I was dealing with Marcel and not his incompetence manager. I still haven't received a copy of my financial documents.

Apologies go a long way but I felt, they, the managers saw me as being difficult and not important as I complained that I needed to leave to collect my wife from work.

To make things worse, the tyre pressure is measured in kPa, something im not used to, tge pressureswere 285kPa on the frontandc275kPa seton the back. However I checked the pressures myself. The sticker inside the drivers door pillar had it as 300kPa for the front and 290kPa for the rear. Yes, I paid for the pressures to be set as the manufactures recommendation. Hang on, the manufacture is Mercedes and they didn't check them before handing the car over. Again something the manager should check all paperwork before allowing the car to be released.
Would I recommend Mercedes Stockport, YES. I will only deal with genuine people like Marcel who deserves 5 🌟 🌟 🌟 🌟 🌟

Having Mercedes extended warranty is a SCAM. After being a customer for 5 years them answer is that they don’t deal with warranty complaint department.

As an AMG owner of 8 years now, I am appalled by the declining customer service standards; the main point being the huge issues that Mercedes has created through system updates in trying to (what should be SIMPLY) manage and view your vehicle service history. Used to be straightforward to view your digital service record..now seems impossible. Missing service history from the app and online, customer services telling me dealers have not uploaded services to the system (Main Dealer, Marshall of Blackburn), and the car dashboard telling me the vehicle needs a different service to the one proposed to me online. Whoever is in charge of their digital systems needs firing, absolute shambles of an organisation. I'm pretty much done with the brand now because I am tired of draining time out of my day contacting them and going around in loops of stupidity - they should be paying customers if this much effort is required to make their systems work as expected. Premium brand, far, far from premium service.

Mercedes Benz Hemel Hempstead is the worst of UK dealerships. Misled with sale, lying about the car. Video sent before purchase hiding areas that had dents, scratches and faults. (see video attached). All came to light afterwards. (see photos).

Handed car over in the cover of darkness and rain at MB car park not inside lit up area. Kept dealership open after advertised hours to force sale.

After 23 years of dealing with MB and other premium dealerships, this has been the worst experience of deceit, nothing but a cowboy set up. Not responding to any emails or calls. Complaints logged with MB UK head office, Group 1 and CEO Oliver Reppert.

If you are considering buying a Mercedes-Benz because you expect a premium product backed by competent customer service, it may be worth thinking about that decision very carefully.
Our vehicle, a Mercedes-Benz GLC purchased from Vertu Motors under the Approved Used programme, developed two issues shortly after purchase:
• a windscreen crack starting from the lower corner with no impact damage,
• severe condensation inside the right headlamp.
Both are exactly the type of problems that the Approved Used warranty is supposed to deal with.
What followed was a remarkable demonstration of how the Mercedes-Benz dealer network actually works when something goes wrong.
Mercedes-Benz Cheshire Oaks
The car was left at the dealership for over seven hours.
Seven hours later the outcome was essentially nothing.
Their own inspection report confirmed no stone chips or impact damage on the windscreen, and that the headlamp would need to be removed for further inspection and a warranty submission.
And yet — nothing was progressed.
Mercedes-Benz Shrewsbury
Another visit.
Another six hours lost.
Eventually we were informed that no warranty claim had even been submitted to Mercedes-Benz UK following the first inspection.
So after two authorised dealerships, two full days of time wasted, and an Approved Used warranty that supposedly exists to protect customers, the car remained unrepaired.
Meanwhile Vertu Motors, the dealership that actually sold the car under the Approved Used programme, showed absolutely no interest in assisting or even responding to correspondence.
But the real highlight of the experience has been the interaction with Mercedes-Benz UK.
The main 🏆and 12 points go to a representative called Antonio, whose communication style can only be described as remarkable.
You ask a very specific question about a warranty claim — and receive a reply about something completely different.
In short: you ask about Yeryoma, and the answer arrives about Foma.
Even more impressive is the transparency of the customer service team.
They appear so confident in their position that when you politely ask for a surname, job title, or position within Mercedes-Benz UK, the communication tends to become… very quiet.
It seems that identifying who is actually responsible for decisions within Mercedes-Benz UK customer services is considered something of a luxury feature.
The most impressive part of the entire experience, however, is the complete absence of responsibility anywhere in the Mercedes network.
Everyone is very polite.
Everyone is very sympathetic.
And absolutely nothing happens.
The “premium brand experience” appears to end the moment the car is sold.
If this is the level of support customers can expect from Mercedes-Benz UK, Cheshire Oaks Mercedes-Benz, and Vertu Motors when a genuine defect appears on a recently purchased Approved Used vehicle, then prospective buyers may want to consider that very carefully before signing the purchase agreement.
A luxury badge is easy to print on a grille.
Delivering competent customer support apparently remains optional.

Love my new car, great price, great service from Alireza Soltani at Mercedes Stoke. Would recommend !

I wrote a review and instead of dealing with concern i had a generic reply eg no one from management have contacted me and i still have not been given copy of EML REPORT…. How possibly can you be SORRY???:

Dear Bulraj, We are sorry to hear about your disappointing experience at Mercedes-Benz of Milton Keynes. We appreciate your feedback regarding the parts delay, EML report, and communication issues. This is not the standard of service we aim to provide.
We believe you are in contact with our Service Operations Manager to overcome any concerns and hopefully these can get resolved. Team MBMK

We purchased a new GLC 300e from Group 1 Mercedes Benz Derby. The experience from the beginning to collecting the car was beyond excellent. It’s our first Mercedes Benz vehicle and we have been amazed both with the professional and efficient communications from Mercedes Benz direct for the purchase of the vehicle and with the excellent service and attention we received from Group 1.
Philip Litchfield at Group 1 Mercedes Benz, Derby listened to what we wanted from the car and explained everything about the vehicle and the financing of the vehicle. Philip was extremely patient and also arranged 2 test drives to enable us to make our decision. Philip has made our purchase special and helped us through every step answering all our queries. We also appreciated that Philip responded promptly to any messages left. It is also important that I acknowledge the team who support the process and a big thank you to the team who prepared our car for collection. I will certainly be recommending Group 1 Mercedes Benz Derby to friends and family.

Interestingly when buying the car from Mercedes Hertford, the service couldn't have been more attentive, however 20 months on and 13,000 miles, when the leather glue has delaminated on the armrest Lee Taylor, the Sales Manager doesn't want to know. I use a Suffolk based Mercedes dealership which is local to me, via them, they have been in touch with Mercedes Hertford and Lee Taylor who seemly are not interested in rectifying the problem, SO, the moral of the buying story is, they want your money but don't want to help when needed. This is a GLE 53 with 13,000 miles! BUYERS BEWARE OF BUYING THROUGH MERCEDES HERTFORD, IF IT GOES WRONG THEY WON'T HELP

I gave my fully working car to Mercedes without any oil leaks but I got it back as a damaged car with a massive oil leak. They still haven’t sorted my car and it’s been more than 2weeks that I am left with no car and no information as to what’s going on.

Brand New Mercedes-Benz EQB 250+ Failed on Day One – No Support, No Courtesy Car, Salary Still Deducted

I ordered a brand-new Mercedes-Benz EQB 250+ through NHS Fleet scheme and Athlon Mobility Lease Ltd. in November 2025, delivered on 30 January 2026. On the very first day of driving, after approximately 70 miles, the fully charged battery (showing around 320 miles of range) completely drained without warning.

The vehicle became totally inoperable. I could not change gear, the doors locked, and a message appeared stating:
“Consult workshop without changing the transmission position.”

The car has been with the Mercedes dealer since the second day after delivery. Despite this:

Salary deductions have continued.

No courtesy vehicle has been provided.

Communication from both NHS Fleet and Athlon Mobility Lease Ltd has been poor and unsupportive.

There has been no urgency shown despite clear safety concerns.

I issued a formal 14-day notice to both parties requesting rejection of the vehicle. I received no meaningful response. After informing NHS Payroll about the ongoing salary deductions for a vehicle I cannot use, I then received what felt like a threatening letter from NHS Fleet customer service stating that I cannot reject the vehicle, even if faulty.

They stated that because the scheme is administered through my employer, it is considered an unregulated arrangement by the Financial Conduct Authority (FCA) and therefore does not fall under the Consumer Rights Act 2015 or FCA protections.

To summarise:

• A brand-new vehicle failed dangerously on day one.
• The fault has been verified and the vehicle has remained at the dealer since.
• I have had no courtesy car.
• My salary continues to be deducted.
• My formal notice has been dismissed.
• I have been told I have no consumer protection rights.

This experience has been deeply stressful and completely unacceptable. For a scheme designed to support NHS staff, the lack of accountability, empathy, and practical support is shocking.

I would strongly urge NHS Fleet and Athlon Mobility Lease Ltd to review both their safety procedures and their treatment of customers.

Shocking customer care at Ipswich Mercedes I was told it could take 7 days to get back to me.
They totally avoid your questions or give vague answers.
Ignoring Mercedes which ever comes first mileage or age of vehicle to save money on service contracts.
Prices on parts and labour are ridiculously high for vehicles that are far from reliable.
I love my Mercedes waited until I was 62 when I could afford one now have nightmares about paying for parts failures.

Mr Habib Idris ..
What an asset !
Absolutely fantastic service from Habib , kept me updated with all the goings on and also complimented me with a courtesy car .
Mr " AMG " should be very proud of this young man in the manner in which he conducts himself.
A PROMOTION is definitely on the cards .
Will definitely be using Marshalls Mercedes Blackburn again .
Brilliant works guys 👏