Menzies Aviation Arvostelua 

I wish there was a no star rating. The worst possible company I've had the displeasure off taking to. Lost our luggage. Calling them and getting trig to them is like pulling teeth. Get your finger out and do what you're paid to do!

Terrible baggage handling service at Melbourne’s Tullamarine airport. Bag lost over a week, no updates, no replies, they don’t pick up their phone, don’t respond to voicemail. It’s actually atrocious! They should face some sort of repercussions. If I did my job this badly, I’d be unemployed.

Vi andre må vente på kufferter da Menzies ikke kommer og tager deres kunders kufferter af båndet så vi det kommer efterfølgende må stå i halve timer da vi ikke kan få ud på båndet.

Not human. They made a little trick so the standard rolling suitcases are 1cm too small. We always travel with these suitcases: no problem at all. Now got fined by €100, no empathy or giving us less of a penalty. Hope the world gets to know what a useless people are operating this. No more Easyjet for us!!

I tried to check in for a Safair flight from OR Tambo to George. The clerk who was nearly lying in his chair appeared to be uninterested to help me and told me when I asked if he was on duty that he was. I asked if he could help me to check in but he replied that I should give him a minute or two because he was opening a sweet.

Slow and useless baggage handling at Stockholm Arlanda Airport.

Takes ages for baggage to arrive, feels like it's two 75 year old pensioners doing the job.

I left my ipad on the plane and Jay went the extra mile to retrieve it for me as soon as possible. I really appreciated his efforts, especially as I was travelling with my two young children and my elderly mum. 5 stars to him, thank you so much!

The vast majority of employees have absolutely no manners or moral compass, continuously swearing using the most obscene language possible and making sexual references, all this while management are in the same room listening and doing nothing about it.

There's no professionalism here, the culture of Menzies Aviation in Perth WA is low and two faced.

Langsomt, dårlig service, inkompetent.
Næsten en times ventetid på bagagen
7/5 24 fly fra Toronto, landede 10.45 i KASTRUP LUFTHAVN.
Ved ankomst til bagagebåndet stod der 1-5 minutter på skærmen.
Der kom efter ca 10 min lidt blandet bagage og derefter intet i over 30 min. Ingen forklaring før efter ca 40 min. hvor der blev sagt noget meget utydeligt over højtaleren som tilsyneladende ingen af de ventende kunne høre. Ved henvendelse på Menzies kontor ved bånd 3 blev det afvist at der var tale om inkompetent behandling. Medarbejderen meddelte at hun ikke vidste hvad de lavede “nedenunder” da hun ikke var den, der tog sig af kufferterne. At man ikke kan høre/forstå højtaleropkaldet var udstyrets skyld og dermed Københavns Lufthavns ansvar. Man skulle mene at medarbejderen fx kunne ringe ned til kufferthåndteringen og spørge til den langsommelige håndtering.

Youssef from Menzies Aviation sets the gold standard for customer service. His warm smile and efficient assistance made my check-in experience seamless and stress-free. He went above and beyond to ensure I had all the information I needed for my journey. Youssef's dedication to excellent service truly stood out, and I would gladly choose Menzies Aviation again, knowing I'll be greeted by someone as professional and helpful as Youssef.

I was flying to Frankfurt with my child. I was sent to a desk and here I met Youssef. A wonderful young man who is very helpful and considerate. As he saw I was with my child he gave me a priority take so that my bags would come out faster so me and my child won’t have to wait for our bags for a long time in Germany. I really appreciate this gesture and wish Youssef the best. 10/10 customer experience.

Only giving them one star because I have to. Where do I start! The staff are rude and arrogant in Glasgow airport. They can’t handle pressure and were more interested in finding out the old firm scores from the ongoing captain of a flight than dealing with passenger issues.

The 1335 from GLA to LHR was delayed and is still currently delayed until 2030. I have never dealt with such an inept and incompetent group of individuals in my life. They have zero communication skills whatsoever or even customer service. This resulted in the one female member of staff shouting at everyone “ this isn’t my problem then storming off “. There is no such thing as a bad organisation it boils down to leadership within that organisation!

Superdåligt avslut på semestern. Väntade i över en timma på bagaget på Landvetter idag. Allt var genomblött när det väl kom(det regnade men bagaget måste stått ute väldigt länge då det gått igenom hårda väskors dragkedjor). Ingen info!!! Har skrivit till de mailadresser jag hittade och hoppas på ursäkt och kompensation.
Saker kan gå fel, men detta är inte första gången. Och tyvärr kan vi som kunder inte välja hanteringsbolag!!!! Hoppas Swedavia läser detta också och funderar noga inför nästa upphandling!

What an incredibly rude and in knowledgeable staff, denied me boarding even though I had the nesesary documents. I wonder how it can be allowed to run a business so bad.

Edit: Most useless answer in the history of trustpilot.

Amazing! Once again, waiting for a suitcase for more than 45 minutes from arriving at CPH. And sign has been stating “Processing” for the last half hour 🤷🏼‍♀️

Menzies bagagehåndtering er så pivringe, at man næsten ikke fatter det.
Jeg rejser en del både med job og privat. Hver gang jeg ser, at det er Menzies, der håndterer bagagen tænker jeg bare åhhhh nej. De estimerede tider passer aldrig g man venter og venter og venter. I dag har det indtil videre taget 45 minutter siden vi kom til båndet. Stadig ingen bagage. Dælme vildt!

Ik vlieg iedere week vanaf Schiphol maar de arrogantie waarmee het grond personeel je behandeld is echt heel slecht. Sacherijnig en tot het onbeschofte af.

Över en timmes väntetid på bagaget på Arlanda, slutade med extra väntetidsavgift för taxin. Bagagehanteringen på Arlanda är under all kritik.

Menzies Aviation are Icelandair's 'handlling partner' at Gatwick Airport There is no one else to talk to or get advice form at Gatwick Airport in relation to Icelandair. I wasnt able to fly due to my passport issue date, but i asked the Menzies Aviation man, calleld Manu, at the Icelandair check-in counter (who i had initially assumed was from Icelandair ) if there was any advice or suggestions he can give me in this situation - and he said no adn was really off hand and unfriendly. It then transpired that he should have advised me that he had NOT contacted Icelandair at the time I was at the check in desk 2 hours before the flight, which I had assumed he would have done, as assumed he was Icelandair, to explain the situation - so as a result, I ended up being noted down as a no show on Icelandair's system, so all my 4 flights were automatically cancelled and ive lost the money for them and the chance to change the flights to another date. He provided no advice or information at all until it was too late. After the flight had taken off he said i should call Icelandair to change the flight tickets. It was too late as the flight had taken off. I went back to him and he apologised and said he should have told me at the start and that I should do a complaint. Another Menzies Aviation man was at the gate and was extremely rude and agressive, when I asked if he could send me a text with the information about being denied boarding, that was clearly offered on a sign on his counter at the gate. I asked why he was being like this. I asked for his name but he wouldnt give it to me and I asked to see his badge but he turned it round and sent me back to a 'booth' that turned out to have no one at all there except Easyjet assistants who coulnt help. Icelandair are not responding nor acknowledging the fact that they use Menzies Aviation as their only contact at Gatwick and are maintaining that I was a no show, even though I did show up. AVOID at all costs, if at all possible. They need to have training in customer service, they should tell customers they are not from the airline that they are representing and be aware of the information that they should be providing to customers by the different airlines that they represent.