Menzies Aviation Arvostelua 

They try to charge you on everything

I don’t recommend at all

I paid of course otherwise I was blocked and they abuse about it

We went to Heathrow Terminal 2 to see a friend of ours of on her trip. Whilst at the check in counter. My wife left something behind. The person serving us chased after my wife and gave her, her stuff back. We were so grateful and would like to mention her so her bosses could pass on the good job she done. If Menzies Aviation have an email I would happily send her details to the company.

Heel slecht! Gisteren ben ik aangekomen in Amsterdam Schiphol vanuit Málaga. Helaas ben ik mijn rugtas vergeten in het vliegtuig. Naar dat ik buiten was en het door had heb meteen Menzies gebeld en naar 20 keer bellen wordt het opgenomen! Ieder geval verteld ik dat m’n rugtas met de merk Adidas was vergeten, maar de moeite om het te regelen was er niet. Ik zou terug gebeld worden als ie gevonden was, maar werd niet gebeld! Dus maar weer zelf bellen en naar een paar keer terug te bellen, ja hoor m’n tas is gevonden! En ik kon het ophalen voor 11, maar dat lukt mij niet ivm vervoer en moest helemaal uit Den Haag komen! Dan heb ik als optie gegeven dat ik de dag erna zou ophalen(22/02/2024) en dat was geen probleem en het dame die ik gesproken zou een notitie maken zodat ik m’n tas kon halen en meenemen. Dus ben maar naar toe gegaan en daar ben ik nu gefrustreerd want mijn rugtas is weg en geen notitie achtergelaten. Dan stuurt mij Menzies naar lost en found, maar daar is tie ook niet en word weer naar Menzies gestuurd en dat heb ik gedaan weer terug maar helaas de tas is weg! Zeer teleurstellend en niet professioneel!
Zeer slecht…. Ik gaaf nog hun de optie om achter te komen wie ik gister heb gesproken heb dat het makkelijk is achter te halen wie de persoon was want die had ik gisteren rond 19:00 gesproken! Lijkt mij heel simpel, even rooster checken wie aanwezig was gisteren rond de tijd en die gene bellen en iedereen is blij en had deze klacht niet gehoeven! Maar Menzies heeft gewoon geen zin om dingen op te lossen of wat dan ook voor mij gevoel.Voor me gevoel het interesseert hun helemaal niet! Menzies ga aub werken aan oplossingen gericht te zijn. Neem a.u.b. goede getraind personeel aan die ook een hart hebben en anderen graag helpen want dat is ver te zoeken. Nu ben ik uit Den Haag gekomen expres om de tas op te halen en geld uitgegeven aan de reis om hiernaartoe te komen omdat mijn tas zou er liggen maar helaas!!!! Vaandag deden de dames aan de balie hun best maar helaas geen tas! Wie gaat m’n onodige reiskosten betalen dan? Ik stel jullie aansprakelijk aangezien dat jullie je werk niet goed hebben gedaan en mij verkeerd geïnformeerd hebben. En neem serieuze personeel aan die klachten serieus nemen. Ben erg teleurgesteld! Ga maar weer richting Den Haag want tas is nergens te vinden.

Sämst, skulle inte haft någon stjärna överhuvudtaget

Terrible luggage handling at Amsterdam airport. January 3 experience and February 15th experience. Arrival of luggage at Schiphol took longer than the Flight. More than 1.15 hours waiting. Flights tooks less. Need for improvement

Slow slow slow. Useless.

Absolutely disgraceful company to work for. I was a baggage handler at London Gatwick. The supervisors are bullies and rude! It is not a good environment mentally, I would avoid!

Provvederò legalmente per un addebito di 100,56 euro invece di 10,56 euro per una colazione
Furbetta la ragazzina

Horrible service. A bag was missing and there was nobody to speak to, only an app I had to download. After filling the form, no acknowledgment of confirmation is sent to phone or email, so you are left wondering if it worked at all. They did not contact me at any point, and took two days from Friday to Sunday to send my bag.

On January 29, we traveled from Stockholm Arlanda airport to abroad and checked in with the staff at Menzies Aviation. We checked our bags and received our boarding pass at the same time. Even though there was a long line of passengers, the check-in went without any stress.
Likewise, the same friendly staff were present at the gate and boarding went smoothly. 10/10.
We believe that Menzies Aviation Stockholm management has trained their staff to be "service-minded"! Thank you for the nice passenger service!

If there was an option for zero stars I would have chosen that.

The worst customer service I’ve ever received from any service I’ve dealt with. Staff were utterly RUDE, unhelpful and unprofessional. Terrible communication from staff  (ie. zero  communication initiated from Menzie personnel) and utter incompetence and disregard when I did manage to speak to Menzie staff.

My luggage was sent to the wrong destination (error by the airline, my bag was sent to Melbourne instead of Sydney). My friend's bag arrived to Sydney & my bag arrived to Melbourne. My friend who was in Melbourne handed my bag in Melbourne airport luggage assistance when reported her issue re luggage. I attended the luggage assistance desk in Sydney airport to report the issue that my luggage had not arrived and instead went to Melbourne. The lady at the desk I dealt with was disinterested and bored, and frankly came across like she couldn't have cared less. She then provided me with a leaflet which was supposed to have a reference number on it (and spelt my name incorrectly despite me providing my passport to her with the correct spelling and had the incorrect luggage description/ wrong colour of my bag despite me providing detailed description of my bag) however she just write the start of the reference letters on it and forgot the rest of the reference, omitting the numbers. I was informed I should expect a phone call the next day/ within 24 hours in relation to my luggage. I did not receive any communication from Menzie. I tried to call on several occasions the number provided and had to ring multiple times until they answered (phone would ring out and it would inform me their mailbox was full). When I eventually got through the lady (same person as before) was unable to provide any update. Daily I had to ring multiple times before anyone would answer and when they did it was always the same employee I spoke to who was incredibly unhelpful and unpleasant, to the point she hung up on me when I asked how this issue could be escalated and if I could speak to her manager (as clearly this employee was not willing to assist me and did not have any update at all despite being told originally Id been told by this said employee it is likely receive my bag in 24 hours and this was well over 72hours). She also advised 'hopefully you can find some money somewhere to buy things' in relation to my concerns in not having any of my items available as they were in my luggage. I found this to be utterly unprofessional and lacking any empathy or understanding which is a necessity when in a customer service role.
I eventually turned upto the airport to speak to an employee of Menzie as it was practically impossible to reach Menzie via phone as they were not answering! I spoke to a lady at the desk (different employee to the lady I had spoken at the desk in luggage hall and on the phone who was utterly incompetent and difficult) and said she could not provide any update, I explained i had been informed that my bag was scanned at Melbourne airport on a 6am flight 3e days prior. Her response was I cannot provide any further update in relation to this matter. A courrier was there to pick up luggage from this area and I asked if I could please check the area to see if my bag was there also, to which she responded no. I then started crying and explained how a lady from Menzie that I had to deal with up until this point had been so extremely rude and unhelpful that this was reducing me to tears. She agreed to let me into the room behind her where the couriers were collecting luggage from and lone and behold my luggage was there!! i then asked this lady for contact information for complaints to be sent and she said this was not available, I then asked for contact details of the manager in relation to luggage and again was told that this was unavailable. The only suggestion she had was to send my complaint to a specified email address, I explained I had emailed this address as instructed for updates on my luggage already and was still awaiting a response (which I still am and this is over 3 weeks ago).

I attended the interview on 18th January 2024 at 11 am at Leonardo Hotel ,Drayton, ENG UB7 0DP for post of Heathrow Airport Ramp Agent / Luggage Handler. I passed the face to face interview. But the hiring manager ( Young white male age 29) told me that according his past experience if I applied the Airside pass I will be definitely rejected by the Heathrow airport screening unite because I was working as self employed for past 10 years. I immediately contacted the Heathrow airport screening unit by email & phone and they told me that his statement is not truth. I showed him my last 5 years HMRC documents , Police DBS certificate and my CV. He did not have basic knowdge about the self employment scheme. I kindly request the Menzies Aviation top officers to investigate this incident. I feel I discrimination by this hiring manager and reported Redbridge JOB Centre Government Officials.

Customer service agent refused to speak to me, threatened to call security. Told me that my absolutely destroyed baggage was wear and tear despite it being two days old and smashed to pieces.
Agent told me that ubless I spoke to him in Italian or Spanish then I could wait until somebody else could deal with me.
This was in Denmark.

The worst customer experience I've had in my decades alive on this earth. I called a total of 60 times. Sometimes someone would pick up and help (rarely), and sometimes someone would pick up and say "we can't help, here's a number" (even though it's the same people that helped before). I would call that given number and it would never ever get answered. Not only that, but I can't leave a message because there was no space left on the answering machine. What is the point of leaving numbers for people to call if no one is gonna be there to pick them up?

I am being dead serious. I will be remembering Menzies Aviation in my prayers because I wish the people in charge nothing but the worst. I hope they all crumble tomorrow and a better organisation takes its place. They deserve the worst that comes to them and more.

Oh, and I forgot to mention, they lied to me. I had 2 bags on the way. I was told both arrived. Then I came to the airport and was told one wasnt in the country yet, and its location was unknown. Why would you lie to me and tell me it ARRIVED then??????? The false hope ruined my day and I am still waiting on the bag as I'm writing this.

Menzies aviation, go to hell.

Menzies bagage information er i bedste fald tilfældig og vildledende. Ankommet fra Stockholm med beskeder som: 5-10 min, der

Absolutely disgraceful !
We had a family holiday with one family luggage booked under my name. I felt unwell just before the flight and decided not to board. Informed Menzies boarding member acting behalf of another airline about the situation . They simply told me to cancel my boarding and leave the airport. I passed the luggage tag receipt to my family in-front them to claim the luggage at destination. I head off to exist where I was told I must to be escorted out by them! Heading back to the desk , I realised they are offloading our luggage and sending my family without anything.
When I confronted them why you didn’t tell us at the first place they start covering up for each other. They ruined our holiday . When I asked for name , reference and staff number to lodge the official complaint they refused to do so ..

I am baffled who let them running business with this kind of behaviour

Horrible customer service and below grade service with baggage in general.
They lose your bag and have no patience to try and locate it or provide useful information on how to track it. Total rubbish.

Appalling service at Edinburgh Airport last week. The ground crew responsible for boarding a BA flight to London were on a go slow. One female calling out one group at a time at slow space, (she had to call the next group once she had finished the last group) initially 6 passengers at a time. Meanwhile 2 other staff stood chatting at the bottom of the stairs. Even the BA staff on board acknowledged and recognised the time it was taking to board the flight. This flight took off late solely because of this company and BA should not be accepting this service.

ABSOLUTE RUBBISH THEY CANNOT GET ANYTHING RIGHT WE ARE STILL WAITING FOR OUR CASES FROM THERE OFFICE.
THERE IS NEVER ANY ONE IN THERE ??

I dipendenti di Menzies Aviation che effettuano servizio per conto di Wizzair alla porta d'imbarco, sembrano addetti a creare situazioni problematiche ai passeggeri invece di facilitare l'imbarco. Parecchi passeggeri che sul volo di andata verso Timișoara NON hanno avuto problemi col bagaglio a mano, invece al ritorno da Timișoara sono stati spulciati come se fossero delinquenti, per quel millimetro di troppo sulle dimensioni dei bagagli. L'impressione che lasciano quei dipendenti, in particolare l'operatrice che firma ECI, col identificativo 31656 (numero di cui non sono certa, in quanto me l'ha dettato lei stessa, rifiutando di mostrarmi un tesserino con il nome), è quella che il loro ruolo non sia di facilitare gli imbarchi, bensì di trovare ogni singola scusa per farti pagare penalità. Ho pagato 106 euro di penale per imbarcare 2 bagagli mio e di mio figlio, acquistati apposta sul sito del operatore di volo Wizzair come bagaglio a mano idoneo.
I dipendenti Menzies sono addetti alle penalità, non al servizio imbarchi. Sembrano poliziotti. A Timișoara sei sicuro di arrivare senza problemi e sicuro che si inventano qualcosa per scroccare dei soldi al ritorno. Non è la prima volta e non sarà l'ultima che ho problemi lì, ormai ne sono certa. Ovviamente le loro pratiche rallentano l'imbarco, creano confusione e nervosismi che spesso si traducono in un'opinione negativa verso l'operatore di volo, perché i passeggeri danno per scontato che il problema sia provocato dalla compagnia aerea. In un certo modo lo è, perché si avvale dei servizi di terzi che sono disonesti sapendo di esserlo.