Menzies Aviation Arvostelua 

MENZIES gestiona la atención al cliente de la compañía Wizzair en el aeropuerto de Barcelona cuando se producen incidencias.
A causa de la cancelación de un vuelo de esta compañía a escasas horas de salir, el personal de MENZIES nos ofreció como solución volar dos días después a nuestro destino final haciendo escala en otro aeropuerto, cosa que aceptamos como mal menor. Pues bien, finalmente solo se llegó a gestionar uno de los vuelos quedando pendiente el otro. El día del primer vuelo, a pocas horas de que saliera, ya nos dijeron que ellos no podían hacer nada, que habían enviado un mail y no les habían dado respuesta y que llamáramos directamente a Wizzair, que tampoco nos ofreció ninguna solución.
Finalmente tomamos el vuelo porque al quedar menos de tres horas tampoco era posible cancelarlo y quedamos ABANDONADOS a las 23.30 en el aeropuerto de escala sin el vuelo a nuestro destino final, que si queríamos comprar por nuestra cuenta ya no era posible al no haber plazas disponibles.
La empresa de turno que llevaba en ese aeropuerto la atención al cliente de Wizzair no tenía ni idea de nada de esta incidencia y no nos dio tampoco una solución.
¿Qué tipo de atención al cliente es esa por parte de MENZIES? ¿Es normal echar la culpa a la compañía que supuestamente les paga y dejar al pasajero abandonado? ¿Por qué el personal de MENZIES ofrece una solución que luego no se puede cumplir y entonces te dice que seas tu quién contactes con la compañía a la que ellos dan servicio?
Una vez de vuelta (por nuestros medios) el personal de MENZIES en Barcelona, totalmente a la defensiva, no nos quiere facilitar información de los trámites que hicieron con Wizzair ni cómo contactar con algún responsable. Es más, hasta parece que los que han sufrido el problema son ellos...
Está claro que habrá que demandar judicialmente a las dos compañías (MENZIES y WIZZAIR), porque abandonar a pasajeros en un aeropuerto es algo muy grave después de una gestión nefasta. Y la respuesta genérica que puedan dar a esta opinión ya se sabe que no servirá de nada.

Dreadful service … never pick them. The staff do not know their jobs or processes. They are the most unhelpful and inconsiderate folks that we have ever met.
Never hire them,

Customer agents at the check in desk and gate give you conflicting information and then don’t know who to direct you to if you. Impossible to find where to submit complaints. If you see them checking you in at your airport be ready for a lot of surprises. And they refuse to check and honour your airline codeshare status for luggage. This is at Heathrow terminal two flying with Lufthansa.

After reading all the reviews I am a little bit worried that my luggage will be send to my home. Also the fact that Menzies gives a standard routine reply and I am pretty sure that they will do nothing with the feedback makes me worry. Today I tried to call them 2 times already and I am afraid that I will have to call them much much more. I must say that they called me and that I missed their call, but I can see on my phone how many seconds my phone rang if I miss a call, and that was exactly 0 seconds...

Fire kufferter Fra BCN til CPH via Madrid 11 august, kom ikke videre fra Madrid. Menzies telefon numre 32314176 og 78774722 slår fra eller siger at der er ingen forbindelse. Det giver en utrolig dårlig oplevelse.

Vi så at der var stor mængde bagge carts med kufferter foran Menzies i Baggage claim igår. Så de lider måske under en stor pukkel. Men der er ingen info at finde.

Forslag: en kunde vendt status hjemmeside der fortæller om ventetider på telefon og leveringer. Det ville forbedre deres image meget. Den side bør også have info om kompensation for forsinket baggage, selv om det ikke er Menzies som hænger på regningen, ville det køre oplevelsen bedre og reducere kunde frustrationer.

Lige nu fornemmer (mandag formiddag d. 12 august kl. 10.5) man at det er et stor hul i jorden.

Very bad service standards for customers and unethical corporate culture for employees

Philadelphia - København 4.august. Kuffert ikke med. Der er nu gået 5 dage, stadig ingen kuffert. Umuligt at komme i kontakt med dem på det opgivede telefon nummer 0045 78774722, der iøvrigt er begrænset til kl 9-17. Bliver kastet af køen hvert 20.minut. Menzie er ligeså dårlig som jeg husker dem for 10 år siden.

Our luggage was stuck on the plane and no one from Menzies Aviation contacted us with an update. We called twice daily for five days and no one had an update or knew what was happening. After five days we were told the bags the bags had first of all been separated and secondly were being sent to our home address despite us still being on holiday! We asked to pick up our bags on our return flight home as we were told they were still at the airport but when we arrived we were refused and nobody would come and talk to us regarding our bags. Absolute disgrace.

After our bags were lost travelling from Naples to Nice we lodged the incident then have been unable to contact Menzies aviation at all through any avenue so we went to the airport directly where the representative blankly said to me “2 days is nothing” and closed the door in my face. Disgraceful customer service and there is no avenue to lodge a complaint on their website or through any other channel. Don’t bother with the canned PR response, find my bag.

This is one of the most ineffective and useless delivery company I’ve ever encountered. They have absolutely no regard for customers concerns. Lufthansa messed up my baggage and I was told Menzies Aviation is dealing with it. I initially thought this is a big company and they will have an efficient system, I was so so wrong. Every time I contacted the number they were so dismissive and they couldn’t be any more passive aggressive even if they tried hard. Don’t go near them as much as it possible can although sometimes it’s not a choice one would voluntarily, very often they are arranged by the airline

Our bags have been with the courier for two days without any effort to deliver. The customer services is terrible and I tried to get help from Jess. I was informed that if I want my bags quickly there is a charge and I would need to contact airline. Surely a lost bag should be returned express delivery ?? This company lacks help or understanding in a difficult situation. Terrible service.

Rude staff disrespectful and no idea how to treat customers or listen to them in regards to visa requirements at check in in Edinburgh, incident took place on the 27th June the check in staff were rude to say the least marked me and the rest of my group as a no show ,(visa requirement) which we knew we did not require, the lead at check in made a comment of if security agree they can board if not tough luck very unprofessional, had they checked their timatic system on their computer or the AITA they would have seen I could board and travel without visa instead they chose to ignore me not ask for relevant proof which I carry, now having problems contacting them through calls and emails had to put out more money to rearrange a new flight and lost the money for my original flight which I feel they should reimburse as they marked me as no show, hopefully within the next few days I either get a refund or response

Same genetic reply

Absolutely dreadful service! Rude staff, overrating their own persona and significance. Both, at the entrance to the immigration and at the departures. Absolute chaos! Very rare someone actually knows any information and are helpful.
And at the immigration: why on earth do you require 3 persons standing, telling you where to go, stopping you and being rude to you when you dont, when its written all over the signs plus people, who like us, travel 5 times a month, know perfectly well where to go.
They do not have an authority to be rude to people nor demand people to stop! They are an airport service! And if they do have any sort of authority, maybe train them to pick up some manners, that work in the UK, if nowhere else!

I applied for a customer service agent positon. At the job fair, it turns out that Menzies outsources for Frontier. Not my first choice, but I passed the drug test and agreed to the two week training to work for Frontier Airlines in Denver, Colorado.
Incredibly disappointing! One would think that job training would include a knowledgeable trainer or two? A variety of study materials for different learning styles? Interaction between trainees? Mock situations to help us learn?
In reality, we were supplied with dinky computers and had to sit for 8 HOURS EACH DAY doing ridiculous online modules. These were "interactive" and required a lot of clicking around. They often froze up, would lead us in circles, be redundant, or the assessments had the incorrect answers. The trainer was there on the first day to hype us up about travel perks while employed, but was nowhere to be found most of the time after that.
On the day #1 there were twenty of us, by day #7 only eight of us remaining. Now, I consider myself an educated, competent person. But most of the others didn't strike me as people who would be good employees. For example, they would arrive at training on time, but whine about how they didn't have breakfast and were hungry. Then get on their phones doing who knows what for a good 45 minutes, then go order food and bring cheesesteaks in the training room (very distracting). And then finally decide to study. One day there was a thunderstorm, which caused numerous flight cancellations. I personally was thinking about how that could be very inconvenient for hundreds of people - the passengers, flight crew, and even their families! But the other Menzies employees laughed and said that means big paycheck for Menzie employee overtime!!!
I guess I was the only one in trading that thought that was a disgusting mentality.
I ended up abandoning training on day eight. Menzies/ Frontier undoubtedly has some great people! But unfortunately I do not wish to tarnish my own dignity by being associated with this sham. The reviews for Frontier airlines are absolutely awful, 1 star., because of corporate greed. No thanks :(

Helt håbløs service. Kom fra USA via Heathrow den 27/7 med 6 kufferter. Kun en kom med fra Heathrow. Efter 1 times ventetid ved bagagebåndet henvendte jeg mig hos Menzies, der sad med en liste over bagage, der ikke var kommet med flyet. Jeg fik at vide, at bagagen ville komme dagen efter. Har nu ringet 3 gange og får bare samme standardsvar: Call again later. Der er ingen, der tager ansvar - aben sendes bare videre til en anden kollega og jeg, kunden, er bare overladt til sig selv. Første medarbejder giver en frist på 24 timer, næste medarbejder siger 48 timer og den seneste siger 72 timer.
Tag ansvar for jeres opgave.

Delays, unprofessional and rude staff really made me have to write a review.

Landed in Amsterdam where I found out the baggage from the flight had been delayed.

Found the counter for Menzies and there was no one around for 30 minutes and when staff finally showed up she stayed on the phone chatting casually for another 10 minutes while finally telling me after her phone call that she made an announcement that all bags have been moved to another belt.

There was no announcement as I saw most of the others on my flight were still waiting at the original belt.

Really terrible experience

Hold nu op vores ene kuffert kom ikke med fra Philadelphia den 20/7
Anmelder dette i cph lufthavn han siger jeg kalder den hjem og du får lev den ok
Kan så se i min American Airlines app at den er med fly og derefter er i Cph kl 12.44 den 22/7
Ringer om morgen den 23 til menzies de kan ik se noget oplyser de ???
Ringer så igen om aften stadigvæk ikke noget ringer igen den 24/7 kl 10 og kl 18 endnu kan de ik se jeg oplyser at det forstår jeg ikke da jeg jo kan se i app at den burde være i Cph dette svarer de ik på og virker bare som om de er total ligeglade og alt er på engelsk
Får dog oplyst st jeg kan køre derind og komme ind på 3 tidspunkter af dagen Joo skriver ringer i ikke når den er der det vil de ik svare på
Forstår godt amerikanerne har så meget med i håndbagage nu

Jeg har prøvet at ringe til det nr som står på PIR rapporten i en uge nu? Der tlf svare?.. kæft det op af bakke (32314176)

Forstår ikke hvorfor bagagehåndtering ikke køre rundt, det er helt forfærdeligt at skulle vente 1 time på bagage. Vi var landet 9:45 bagagen kom 10:45. Hel forfærdelig oplevelse!!dermed er der ingen udmelding om forsinkelserne.

It’s been a year since Menzies Aviation mishandled the paperwork when loading my 3 cats on their flight from Guam to South Korea. Instead of spending 12 hours in their crates they spend 32 hours. Still no apology from them and since I paid the airline who employees Menzies I had no recourse for a refund. #menziesaviationsucks