Melsflowers Arvostelua 

0 stars.
I ordered flowers for my mothers birthday who had just had a knee replacement and it took 6 days for delivery. They also weren't delivered to her house, they dropped them at a post office for collection. My mother can't drive due to knee replacement which I explained and they said not their problem. Once my Mum got them they were dead. I was offered replacement bunch which I received but were tiny and nothing like I had ordered. I tried calling multiple time only to be hung up on and got no where with Bloomex chat. I keep receiving automated email replies when I email about a refund. The page states AUS wide delivery which is not the case.
DO NOT ORDER FROM THIS COMPANY OR BLOOMEX

A SCAM!!!!
Apparently flowers I ordered not in stock , unable to deliver next day , after accepting and taking payment via website . 5 days later still no delivery - and this is a sympathy bouquet !!!!
USELESS - refuses to refund also

DO NOT USE Mel’s flowers!
Dishonest and fraudulent!
My order did not show up.
I called many times to speak with a manager and emailed for a refund and never heard back!
Worst experience ever!

Ordered 50 roses
Only 12 were delivered and they were 5 days late. Will never deal with again

Do not use this company, they do not fulfil the same-day delivery. Thankfully, I was able to receive a refund through PayPal immediately even after I was told by Mel‘s flowers that they could not refund my order. Stupidly enough they still delivered the flowers five days later, which looked nothing like the bouquet that I had ordered anyway and I had to tell the recipient about the drama so that they didn’t think I would send them such a poor quality bunch of flowers.

I wish I read the reviews before placing an order. Paid an extraordinary amount for same day delivery, flowers never arrived nor have heard back with an updates. I have called and emailed asking for a refund and no communication back. DO NOT order through them they are a scam!

Iam flabbergasted at the number of complaints about Mels Florist/ Bloomex.
We went on line to order.They said they delivered to Broken Hill same day .
Their floral arrangements online looked lovely!
Our nightmare started with a message from Bloomex saying delivery to Broken Hill would be 1-5 days.
5 days later in spite of Auspost tracking the " fresh" flowers had still not been delivered.
We contacted them & were told the flowers hadn't been shipped yet !
1 week after ordering the flowers were delivered to our friend in Broken Hill.
Our friend sent photos of withered,"sad" looking flowers & said that they had started to "smell".
We contacted Mel's Flowers with photos of the sad, smelly flowers, asked for a refund which they refused. We were told another arrangement could be sent to Broken Hill.
We asked them to send the replacement arrangement to our address as we didn't trust them.
A day later the courier delivered a sad, skimpy, withered bunch of flowers to our address .
I wouldn't even pay for a skimpy, withered bunch of flowers at the local supermarket Also the glass jar that came with the arrangement was too small.

How embarrassing & humiliating that we couldn't even trust Mel's Flowers/Bloomex to deliver a fresh bunch of expensive flowers to a friend who had just come home after being in ICU.
This company is a scam & don't deserve to be in business.
They have left us feeling very disillusioned & wary about any online florist.
It's very difficult to say anything positive about Mels Flowers/Bloomex. A score of 1 is wrong & not indicative of how we feel about their disgraceful floral arrangements & poor customer service 👎

100% SCAM ARTISTS. DO NOT USE.

Partner spent 150NZD on flowers that were delivered to the wrong address in the wrong town. Flowers also not as pictured.
Customer service hung up on my partner twice and refused to engage. Furious. These SCAM ARTISTS should be shut down immediately. They are criminals.

I ordered flowers for a good friends 40th. I paid for next day delivery. The cost was $120. The flowers arrived 5 days later and the state of the mess of weeds that was delivered was embarrassing. I was actually mortified. I contacted the company afterward, no response.

I ordered a super sized just because bouquet, shown in the pictures as having vibrant floral colours, to surprise and delight my daughter. What actually arrived was a crappy bunch that looked like they'd been picked out of the bin, stuffed into a jar, and made it seem to my daughter like she wasn't worth getting anything decent for. This has done actual real damage to my relationship with her, for which I will never forgive Mel's Flowers Australia. And you know where you can stick your $20 store credit. The chat response has gone silent on me and I am beyond disappointed. If I could give zero stars I would. Anyone using this service needs to get their head read. It's deceptive and beyond useless. All I can say is that they did get delivered the same day but when what you're delivering is not what was ordered, it's hardly a benefit.

SYMPATHY FLOWERS - I placed an order over the phone in the morning and was advised the oreder would be delivered the same day or the next day. I then received a call which I missed along with an email advising the area was out of their local delivery zone. Why was this not bought to my attention when I placed the order?

Firstly I googled florist in the area and Mel’s popped up as the first search but they are in fact not a local florist they are a company run internationally. The flowers I ordered for a family member that lives in another state were delivered to a post office instead of the home address I provided. The relative no longer drives and had no one to pick up the flowers. I asked for a refund which they wouldn’t do unless I returned the flowers (obviously if I could pick them up to return them I wouldn’t be calling about them being delivered to a post office) They offered to resend but couldn’t guarantee when or where they would be delivered. Their call centre staff advised they aren’t located in Australia and therefore they didn’t understand the logistics of the area and how it would be impossible for the flowers to be picked up.

Not even worth one star! Extremely disappointed! I ordered flowers days in advance for my daughter's birthday. They advised that there was no delivery service in Townsville despite their website stating they deliver 'Australia wide.' I was offered a 'Gourmet Gift Basket' as a replacement. It arrived 5days after my daughter's birthday. I was horrified to discover that the basket was full of cracker biscuits and an 80g box of chocolates, nothing gourmet about it at all! I expressed my disgust in an email and was offered a $50 credit for a $100 purchase. I then tried to use the credit to send flowers to my Mum for her birthday. Their website would not accept my email address in the coupon code box even though this is what they said to do to claim my credit. I emailed them twice with a screenshot of the issue only to have generic replies repeating the same instruction. I tried calling but no one answered. Sent a msg via Facebook Messenger, received a generic reply that they would respond within 3hrs. Nothing!

Ordering from NZ, I ordered 'The Coastline' in the 'deluxe size' as we have a new baby boy in the family and I thought a large bunch of blue tone flowers were perfect
Disappointed we did not get what we ordered.
A purple bunch was sent instead, totally UNLIKE my order!!
You can't supply, TAKE IT OUT OF THE SELECTION
Also the size of the bunch was at the most very average def not deluxe
Will not order again:(

Wish I had read these reviews first!!

Ordered and paid for next day delivery Thursday for delivery Friday for a birthday. Arrived Monday. AI interface all weekend when trying to resolve and asking for a refund. They will not entertain a refund or acknowledge any issues.

Terrible, undersized bouquet, for $65.

Company emailed next day they couldn’t deliver flowers to actual address
They would send a gift basket of goodies to the value
Well what was sent for my $82 was disgraceful
Maybe $20 worth?
When I complained I was sent email offering me $100 credit on website by putting code in box
Well always invalid
Numerous phone calls
Emails say their inbox is full
This is a big scam and disgusting

Truly abysmal service.
I ordered flowers for delivery in Sydney for the funeral of a teenager. Through the company's own error, the flowers were sent to me in Melbourne instead.
I made five calls to the help desk. Every interaction was useless. I was repeatedly told the support team was based in Sydney when it was actually located in Europe. Despite the urgency and sensitivity of the situation, nobody took ownership and nobody fixed the problem.
I was then told that managers were unavailable at 2:00pm in the afternoon, which is completely unacceptable. Nothing was done to resolve the issue. I was given inaccurate information, false assurances, and no practical assistance whatsoever.
The company's IT systems are hopeless. The online "Can I Help You?" support portal does not work. It serves no purpose other than creating the impression that help is available when it is not.
This was a funeral for a teenager, not a routine order. The combination of incompetence, dishonesty, lack of accountability and complete failure to rectify the mistake is disgraceful. I would strongly recommend avoiding this company.

Ordered same day delivery - then emailed to say that they could not deliver and it would be three days later. Flowers did not arrive - and was told they had been delivered. No refund offered and very poor customer treatment. Do not use!

I placed an order for flowers on Thursday. By Friday morning (within 10 hours of placing the order), I received an email advising that my order could not be fulfilled because the flowers were out of stock and delivery was not available on the selected date.
As the company was unable to provide what I had paid for, I immediately tried to cancel my order. My email was rejected, so I called customer service instead. Throughout the day I spoke to multiple different staff members, all of whom gave conflicting information. Despite the company being unable to fulfil my order, they refused to provide a full refund.
Each time I requested that my order be cancelled and refunded, I would then receive another email offering store credit or advising they would attempt to deliver a different gift on another date—despite me making it very clear that I no longer wanted the order.
The customer service experience, including the online chat bot, has been one of the most frustrating I've ever encountered. Rather than resolving the issue, I continue to receive multiple emails encouraging me to keep my order instead of addressing my refund request.
This has been the worst customer service experience I've had with an online retailer. If a business cannot fulfil an order, customers should not have to fight for a refund. I would strongly recommend avoiding this company.