megabus.com Arvostelua 

I m from Europe and I was travelling USA in 2019. I used this bus company to travel from San Francisco to LA. The bus was super old and we had a breakdown, so I was 4 hours late at my destination. The guide was really nice, that is why I give 2/5, but they promised us to give our money back due to de delay. When I asked for it, they did NOT give the money back as promised, but a voucher to be used in the USA dring the next year. How would I use it if I was on the other side of the world? They do not keep their word. I would recommend to use another company such as Flixbus.

Story from Toronto. Took Megabus a few years ago and it was ok, so I thought I’d try again. BIG MISTAKE.

When i opened their website the ticket said $30. I opened another window to check another price, and when i came back to the Megabus window 2 minutes later it refreshed and the price was now $35. Weird but fine, I’m buying last-minute.

The new terminal they leave from is convenient for buses to get to but terrible for human beings to get to. I managed to arrive a minute or two before my bus, only to find the gate locked and no reps on my side to talk to. I banged on the door as my bus driver walked slowly by, looked at me, then continued to stroll slowly around the bus. I ran to a security guard who told me ‘gates are shut, try the Megabus desk’. As I waited in line for the one customer service rep, my bus drove away. I was told that ‘it’s like an airport, once the gate is shut you’re out of luck’. What the hell? Why would a bus station need to be run like an airport????

When I got to the desk, the rep hand-wrote a note to the driver to let him know I was on standby. “He’ll know what it means.” Umm, what?? I was told that I can wait 2 hours for the next bus and IF there’s a seat available they would take me. If I wanted to guarantee a seat on that bus, you guessed it, I would have to buy another ticket.

What a stinking pile of garbage service. I will never be taking Megabus again, and I will be making sure to tell everyone I know not to waste their money and time. Go Transit and Via Rail both provide far superior customer service and vehicles at a better price.

There was no indication that the agreed upon services offered could be changed. The bus I had booked for was advertised as a Megabus, which I paid for a table seat on. It was to my surprise that they replaced the agreed upon service with a regular coach. As I was using a mobility device, it was very difficult to navigate to the back of the bus and move into the cramped seat. This sort of ablest treatment is quite troubling, and frankly borderline offensive.

Further, they advertise charging ports at every seat, as this was not provided; I was unable to work for half of my shift, leading to work-related troubles. This is unacceptable as people use these services expecting what is advertised.

This service is one I would have never used with less than the agreed-upon conditions, I would have opted for an alternative travel (via rail) had this been apparent.

Customer service basically said “too bad.” What a shady business.

What a terrible service! Never experienced something like that!

I quote the customer support:
- "I am sorry to hear you are unable to purchase a ticket via our website. I have looked into this matter, and it appears that the card you are using along with the email address has been flagged by the industry standard safeguards we utilize on our website payment page."
- "As such, this has prohibited this purchase, along with any future purchases associated with this email address. Unfortunately, due to the mitigating circumstances, we are unable to assist you further regarding this matter as we are unable to overturn the system's decisions."

INCONSIDERATE and RUDE. I was taking a ride back to Philly from NY and it was POURING HARD. These drivers literally stayed in their buses doing (there were 3 of them) while we all could have gotten pneumonia for standing out in the rain.

I'll avoid Megabus any chance I get.

Megabus be considerate and let people on the bus early when you know it's raining cats and dogs outside. Or please hire nicer people.

Only gave 1star because you have too,
One of the worse bus services, manchester to Birmingham and back never on time when the price is over £10 never turns up on time , pay extra for seat and seat next and end up getting on a bus whats 2hours late from a previous and end up on a packed out bus not the saet you paid for , when they was £3/6 i didnt mind too much but when they charge £20+ fir a ticket to end up nearly 3 hours late is out of order , FLIXBUS is much better faster always on time good prices book up fast hence why i have now been waiting 3 hours in Birmingham for a mega bus , should be called megaJOKE

In thee numerous times I e used the megabus this year, why has only 1 of these buses had WiFi? It clearly states this will be available on all buses. Yet today on the way to Glasgow still nothing for the entire 8 hours. This is really appalling.

Bus arrived at Heathrow 3 hours 20 mins late. Missed flight. Can't claim on travel insurance as Megabus refuse to confirm arrival time/ delay. Only recourse is through small claims court. This I will do. I strongly suspect taco issues and drivers without correct licences, hence their fear of insurance companies. I WONT GO AWAY.

Booked a bus that broke down was given no updates about replacement bus waited 2 hours later and I was told I had to pay a change fee to get on another bus because of they're mistake

Booked trip from Buffalo to Toronto. Bus never showed up even one hour later. I was told by an employee of another bus company that Megabus was bought by Trailways company. No bus showed up for Trailways either. Had to return home and drive to Toronto. Link to track the bus doesn’t work. Per Trailways site, the bus showed up on time but I am pretty sure that didn’t happen

Dear Sabrina, the “manager” of customer service someone. May karma befall on you and your children, same one you put on my child. This is a caring mother that tried to make you understand that one of your employees send my child to a wrong bus location and in turn he missed his bus that was taking him to an important medical appointment. All we needed is to use same amount or pay the difference to get on another bus to make it to his destination. Trust me, when you in this situation one day, you will think of me. PS: I hope you don’t have children because you would make a terrible mother!

This is the first ride I’ve taken and the bus driver Pops Gum out LOUD on the bus during the entire trip. That has to be one of the most ignorant experiences I’ve had in the bus. That is just no home training for a old woman. Who can sleep through that. How inconsiderate.
9/5/23 from Atlanta to Jacksonville 😐☹️😡
Please have a talk with your female older driver!
Thank you for allowing me to write my review.

хорошая компания, на мой взгляд. я заказала автобус к 20:00 часам, мой заказ был принят. По наступлению данного времени водитель прибыл на место. единственное, сиденья оставляют желать лучшего, они жесткие очень

Terrible. Inadequately maintained bus broke down. After leaving very late. We stood by the highway waiting with no information about when. Will arrive more than two hours late in nyc. Plus makes a stop in Baltimore which isn’t stated on the itinerary and makes the trip longer. Take the train, Vamoose, or maybe even flix bus

I booked on a Megabus from Stirling to Edinburgh Airport on Sunday 27 August and got to the bus station around 25 minutes before the bus was due. I checked the board in the office building which gave me Stand 2 for my bus. While standing by the stand I approached a member of staff as I wanted to check about my suitcase and if I had to load it on the coach etc. I said 'I'm travelling to Edinburgh Airport' and before I could ask about the luggage he pointed at the Stand and said Stand 2 5.32. Myself and several others were stood by stand 2 and no buses arrived. One came in to stand 3, and another, plain white bus, went further up, but nothing to the stand we were told to wait at. Then the white bus left the station and drove past us with Edinburgh Airport on the front - we had all missed it because it didn't come to the stand we were told. The office building had closed, and an incoming driver suggested we ring their customer service (one person tried and the number was unobtainable....) Luckily the train station is 1 minute walk along the road so we all got on the next train to Edinburgh. When I complained by email to Megabus and explained all that had happened I was told they would not refund me because the bus had arrived - even though I explained again that it didn't arrive to where we were told to wait. I was then told that I should have kept checking the departure board for late changes.... the building was shut, and why would there be a change when there was no bus in Stand 2 blocking it from picking up from there?
I will never book with Megabus again, and my friend who suggested I use them as they had used them in the past has also said they will use alternative transport in future due to the shocking customer service and attitude of this company.

We arrived 30 minutes early for our bus, at the right spot, with two other people, but no bus ever came. When we called the company, they called the bus driver, the driver supposedly told them he stopped and picked up people and left on time. This had to be a lie. Never, ever using mega bus services again. No refund was given.

Had a coach booked at 9:30pm. This coach didn’t turn up and was informed when I called Megabus customer services that the next bus wasn’t till midnight (I hadn’t received any prior communication about my booked coach being cancelled). The next bus never turned up at midnight so I had no choice but to spend $250CAD (£150). Upon my return I raised a complaint and have received no compensation for being stranded and being $250 out of pocket. Will think twice about using Megabus again.

It's a pleasure to travel through Megabus. I always try my best to Schedule my trips at the times that Vincent drives because I always make it on time everytime he's behind the wheel.ive traveled with other drivers and it has not been the same experience as with Vincent he's a great driver and always pleasant.

Made the mistake of booking a trip with less than 3 hours to go, which means, no possible refunds or exchanges or trades. Of course, all this is well hidden in the fine print that I agreed to in a hurry. Lost the money it cost me to buy the tickets. Learned the lesson, crappy companies will take advantage of you with no remorse, thankfully I don’t anticipate being in a situation where I need their crappy services in the future. I have used Greyhound in the past once, I seem to remember that trip much more fondly.