Medmate Arvostelua 

179
•
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Booked an appointment Friday late afternoon and got sms would get a call back soon 5 calls later with messages was replaced in the queue Monday night no apologies. Waiting for my money to be redeposit... Näytä lisää

Saanut 5/5 tähteä

Not what I ordered, box of 5 RAT had many missing components! See attached photo, missing sterile swabs, only 1 test cassette, somehow 2 sets of extraction tubes and no pack of buffer tubes! *Medma... Näytä lisää

Saanut 5/5 tähteä

As a paramedic we don’t often see the gp although an 8 week waiting period is our usual. These guys were the perfect solution. Call from the comfort of your home without wrangling a sick to... Näytä lisää

Saanut 5/5 tähteä

First Experience doing online consultation as well as getting prescription and it was easy and effective. Customer service is precise and well mannered. Doctor Ken is very kind ,caring and taking the... Näytä lisää

Yrityksen tiedot

Yrityksen kirjoittama

Medmate makes getting your medications easy. Get an electronic prescription by SMS, order online and select pharmacy delivery straight to your door.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

179 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(179)

15 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Seamless

My experience with these guys was great! They seem very caring and thorough. I got my appointment in an hour and med cert straight after that. The next day I got a follow up call from nurse Emmi to see how I was doing which was free! I'd definitely recommend

22. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thanks Medmate!

Medmate is fantastic! It's so helpful and affordable. I also got a free follow up call a few days after from a nurse checking in which I have never experienced before from a health service. I am so glad I found them! I had to leave a 5 star review! I highly recommend them!

30. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This is the way of the future.

This is the way of the future.

Medmate made it super easy for me with their efficient and effective service delivery.

27. elokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Russell, Thank you for your fantastic feedback! Thanks, Medmate.

Saanut 5/5 tähteä

Very quick & easy

Very quick & easy. Have used this service numerous times.

27. elokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Grace, Thank you for your continued trust in our service! We're glad to hear that you've found it quick and easy every time. Thanks, Medmate

Saanut 5/5 tähteä

Good service

So handy and convenient. it's really quick and doctors are always on time, they are very nice and patience too. Highly recommended!

1. elokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Bo, Glad to hear that you had a positive experience with us! We appreciate your recommendation. Thanks, Medmate.

Saanut 5/5 tähteä

I had a great experience with these…

I had a great experience with these guys. The doctor was very thorough and I got my appointment and script super quick. I also got a follow up call from a nurse checking in on me a for a discount code! It's only 25 bucks already for a consult and script should have better reviews on hear I swear!

26. elokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Mi No, We're thrilled to hear that you had a great experience with us. It's wonderful to know that our team's thoroughness and prompt service met your expectations. Thank you for your glowing review. Medmate.

Saanut 1/5 tähteä

Scam company that gouges for more scripts

Not only do they prescribe the wrong medicine, but they gouge for additional fees for every medicine they prescribe. Worst of all, for repeat scripts or on-going medications they demand a consultation and extra fees. Avoid, avoid, avoid.

2. elokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Jason, we apologise for your experience with Medmate and will investigate what happened with your medication. Regarding the consultation fees, we are competitively priced amongst all telehealth providers. Please email clinic@medmate.au and we will investigate this as a priority. Thanks, Medmate.

Saanut 1/5 tähteä

Biggest online fraud company

Biggest online fraud company. Asked for a repeat script and I was told that it will be delivered to the pharmacist in 2 weeks. Its been almost a month now and the script has not yet been delivered yet. They are not even replying on emails. Totally devastated with fraud online claims. Complete waste of money and time.

6. heinäkuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Manav, we would like to apologise that your script wasn’t delivered in a timely manner. There are rare occurrences where Australia Post takes longer to deliver the script than usual. Once again, our sincere apologies for your experience. Thanks, Medmate.

Saanut 1/5 tähteä

Absolutely appalling service

Absolutely appalling service. Waited literally HOURS for no one to even call me and then had to go to urgent care/hospital instead. This place is a FRAUD and a CON and DO NOT USE THIS SERVICE!

12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Narelle, we sincerely apologise for the experience you had. It’s deeply concerning to hear that you felt let down. This is not the level of service we strive to provide, and we take your feedback very seriously. Please email clinic@medmate.au so we may investigate further. Thanks, Medmate.

Saanut 5/5 tähteä

Medical certificate

I needed a medical cert for work, paid $2.50 extra to pick time of phone call, first available was in 2hrs. Got a call on time and medical cert sent to my email within the hour.
I would recommend for medical certs.

6. toukokuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Laura, Thank you for the positive review. Glad we could help in a timely manner. Thanks, Medmate Team.

Saanut 1/5 tähteä

Useless prescription and hopeless customer service

Issued a completely useless prescription (despite being given clear instructions about daily dosage) and then refused to amend the script or refund me for the cost of the consultation. Will never use again.

3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Erin, Upon review by our clinical team, we feel your care is more appropriately managed by your local GP. We have approved a refund for your consultation.

Saanut 2/5 tähteä

Medmate Weight Management clinic

Medmate Weight Management clinic. No medicare consult refund as advised today that they are classed as a private medical service apparently. Medication & consult cost twice as much as your own Pharmacy/GP. Medication not working either so not sure if it is dodgy mix. In regards to their reply below, I was offered no follow up coaching, just invoiced for another lot (without any follow up) and $300 does not equate to a free consult to me, nothing mentioned about qualifying for a free program. Still no weight loss either.

28. maaliskuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Trish, Medmate weight loss assessments are free. If you qualify for the program, ongoing consultations are provided monthly as part of your subscription. Medical weight loss treatments are most effective when part of a comprehensive team based approach. Medmate's program includes monthly coaching with our clinical team, weight loss treatments and home delivery. Any prescription medications prescribed by the doctor are distributed from Australian pharmacies. Medmate does not prescribe compounded medications.

Saanut 1/5 tähteä

Spoke to doctor who rang at 5 am

Spoke to doctor who rang at 5 am , he was rude and arrogant , i was treated with total lack of respect and in a very negative way by the doctor, he did not prescribe the medication and hung up. Will never use medmate again, digracefull service and attirude.

23. tammikuuta 2024
Oma-aloitteinen arvostelu
Medmate-logo

Vastaus yritykseltä Medmate

Hi Peta, We do apologise for the unfortunate experience you have described. We always strive for the best and we weren't able to deliver for you that day. We are constantly improving and bettering our services. Please reach out to our team on 1300 858 909 as we would like to learn from your experience to educate the doctor involved.

Saanut 5/5 tähteä

Medmate saves the day :D

I live in a rural area and don't have a car. It's time-consuming and difficult for me to get the medication I need to get through the day. Recently I travelled the usual 2 hour distance to get my script and my Dr wasn't even there... Fortunately Medmate came to the rescue, I filled out a simple request form and was called back early the next morning allowing me to obtain my script and get to the local pharmacy in a much shorter period than usual!

5. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Total Disappointment

The 2-4 hour wait time is so far 6 hours so I've asked for a refund - apparently that wait is 4-6 weeks so perhaps I will get a resolution when we've colonised Mars. I can't leave my phone. I really want to have a shower but I can't - must stay glued to the phone in the unlikely event someone calls to provide a stock standard medication. In the time it took to book and wait for this appalling service, I could've seen an actual doctor, studied for a degree in medicine, and prescribed myself off the shelf medication

2. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

No PBS number on Script, many phone calls to fix

Script appointment was fine, $20, no problem. The issue came when I got to the chemist, then went back 25 minutes later, they told me the script would be full price as the online GP had failed to apply a PBS approval number to it. It would be $60 instead of $12.
Called Medmate, they said they would help immediately. Waited 20 minutes, NOTHING. Called the chemist back later, no PBS had been phoned through. Had to wait 24 hours, called Medmate AGAIN who then got me a second GP call, just to go through the whole process again to get the script.
Five phone calls and 36 hours later I finally have a working PBS script.
Just get onto My Medicare and get a phone consult with your regular GP, it's less stress.

20. lokakuuta 2023
Oma-aloitteinen arvostelu

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