Matterport Arvostelua 

Pessima assistenza. Danno informazioni errate per l'acquisto dei profili su cui pubblicare i virtual tour e dopo aver acquistato sia il tour 95,00 euro che profilo starter 11,00 euro circa, scopro che necessito del profilo professionale che costa 60,00 euro, una spesa per me non sostenibile. Nonostante avessi specificato che il lavoro da pubblicare era stato acquisito con la Pro2.
Su mia richiesta telefonica non mi hanno restituito neanche il costo mensile dell'abbonamento.
Più di 100 euro buttati.
Davvero una brutta esperienza.

I have a VISA, they don't support it because changes of VISA a year ago, so i did get a american express for second payment worked ok, now again problems with payment and they don't react on mails, phone a answering machine.
last time try a bank transfer, but there payment gate way hase problems why shut i then do manual payment, now i get payment error pay or we close your account , so i did try VISA and american Express both a error and both cards work over all the world only not at matterport. and still no answer of them

Maybe they react now afther leaving a comment here

SUPPORT? what support, the do not react on mails, chat is only for if you want to buy i gues i know why to many complains and they need huderds of chat people to help every one

My company have tried for month to get Matterport to change their bill so we could pay it. They closed our account, even thoug I wrote to them that there was problems with their bill, and we needed them til answar our finans department. They have know ignored us for month, and we still do not have acces to our account, and all the projects. I'll recomend everyone not to use this compagny. All your project will be theirs, and when they close your account and have no intention at all to help you, you are in problems. Find a solution where you own youre captures, instead of relying on an absolute amateur of af copany.

Absolut aufdringliche, unangenehme Werbung. Würde keinen Stern geben, aber geht leider nicht.

Absolutely disgraceful company to deal with.

Read this and all other reviews and STAY AWAY.

If you need a 3D camera for your business, purchase it elsewhere!

After purchase support for repairs is disgraceful, assuming they respond to your enquiries/plea for help.

They have been sending me private details of a company I am not associated with. I've informed them 3 times and it continues.

The list goes on. Don't do it!

Ho ricevuto dalla Matterport un kit composto dalla fotocamera pro2 e 3 accessori ; solo la camera corrisponde all’ordine inviato ; ho chiesto subito dopo acquisto di restituire in Olanda (da dove è stata spedita la merce) l’intero set, ma il “servizio clienti “ vuole farmi spedire tutto in California a mezzo corriere assicurato al costo di 300€! In pratica mi hanno fatto pagare quasi 500€ per articoli non conformi all’ordine e mi chiedono di spenderne 300 per restituirli . Posso inviare a chiunque nutrisse dubbi copie dell’ordine / fattura ed email scambiate con supporto clienti.

I wanted to buy this product but I regretted seeing the comments !!

The customer service was horrible and my experience owning the rights to anything was such a let down finding out they own the RIGHTS to all of the content we film with the product they sell us... that's right you can only utilize the data if you PAY a monthly sub forever. They own your information ALL OF IT. You buy the camera, you do the work, they keep the data. That is the end of the story.

It is 2021 this tech is common now and they will not be the tech giant they are hoping to be.

Terrible customer service, they have been charging my account even after I cancelled and are refusing to both refund my account and are refusing to delete my account. I’ve put a hold on my bank account to attempt to stop the charges and have contacted consumer affairs to investigate. The product is ok but as soon as you need customer support to fix something they won’t. I do not recommend you giving any of your bank account details to the Matterport company as you might find yourself in the same situation.

Have been using Matterport for years. I wish we had never chosen Matterport. If you need this for more than 1 month, NEVER choose Matteport. Not only is it overpriced, do they also find millions of little reasons to charge you without your consent. They also are extremely rude over customer support. AVOID AT ALL COSTS.

I had a great time at Matterport as an employee but also I continuously kept receiving very positive feedback from clients all around Europe. In the London office the culture and willingness to help clients was very impressive, but I have left a few years ago so not sure whats the updated situation.

Das Produkt ist leider wirklich toll. Dies ist auch der Einzige Grund weshalb ich die Platform und die Kamera noch nutze. Der Customer-Service respektive der Umgang mit Kunden und Problemen ist eine reine Katastrophe. Mir wurden falsche Rechnungen geschickt welche ich im guten Glauben bezahlt habe. Leider habe ich erst nach 6 Monaten bemerkt, dass mir Monat für Monat falsche Rechnungen geschickt wurden. Ich habe mich daraufhin an Matterport gewendet mit der Bitte um Rückerstattung der Zuviel bezahlten Beträge- Leider ohne Erfolg. Der Schaden von über 400.- Euro ist mir geblieben. Auch wurde mir der Kontakt zu einem Manager verwehrt. Kein Kompromiss oder etwas in der Art...
Kundenfreundlichkeit ist definitiv etwas anderes. Tipp an alle: Kontrolliert euere Abrechnungen akribisch genau....

The product it’s self has great results. However there customer service is the worse I’ve come across. There’s no billing support in the uk, so you just get emails from someone in the US telling you to pay or your account will be terminated. There’s no compassion, no communication and zero understanding, even in difficult times we are going through. Matterport the only way you will keep getting business is if you look after your customers, at this rate you will be driving them away. Its all about balance providing a great product and offering an excellent service. You get that second but right, your then winning. Until they sort the customer service out, I wouldn’t bother wasting your time. It will only frustrate you.

Awful. No support service. If you need repair, must send to US, with a 2 week turn-around.
No service in Matteport UK.
They just want to sell very expensive cameras with no after-sales support or repair service in place. Don't go near them.

The software is the most costly of all virtual tour software, but does not work on any mobile browser. It's a huge hassle to showcase spaces to clients. I opted for kuula instead