Matterport Arvostelua 

I really appreciate the team's responsive and willingness to help us as much as possible. They're always trying to find us solutions and do whatever they can to support us when we need it.

My customer service contact is fantastic; however, anything related to finance or any other technical issue takes too long to be solved, and almost every time we receive an invoice, it is a mistake or error.

The lack of flexibility to provide quotations for E57 files without a fixed amount that I don't need is not convenient, as well as the decision to use the previous contract instead of a new one with specific requirements based on our need under the brief explanation that would be more expensive.

We had a very smooth and professional collaboration purchasing floorplans from Matterport. Communication was clear, delivery was on time, and the quality of the floorplans fully met our expectations. Overall, a reliable partner that we would be happy to work with again.

The Matterport team was great to work with, and we were able to achieve the desired outcomes in a timely fashion.

The team at Matterport is very supportive and knowledgeable about what they do.

Overall, working with Matterport has been a great experience over the past several years. The entire account support team has been exceptional to work with and drive value into our business.

The technology is amazing and the support has been great since we have implemented the camera within the business. Matterport are fast at responding to queries, they are happy to assist and answer any questions we need. They are also very friendly and professional. Thank you!

The team’s support has been outstanding — always quick to respond and flexible in arranging meetings that suit everyone. Dan and Irsyad go the extra mile by checking in regularly, making me feel truly valued as a customer. Exceptional service all around.

I work with Saba for the past 12 months. From very beginning, she demonstrated exceptional professionalism, deep product knowledge, and a genuine commitment to helping us succeed as her client.

No matter how complex my queries were, she took the time to walk me through each step, ensuring I not only got the answers I needed but also understood the underlying process. Her responsiveness and dedication have made a significant difference in my experience with Matterport.
Absolutely deserving of a full 5 stars.

As an Enterprise customer (Airline) we've adopted Matterport as a way capture our physical assets. We've been utilising the Matterport tools to develop training, improve stakeholder engagement and improve productivity. We've being using the technology for almost 3 years and keep expanding our relationship. The team we work with are fantastic.

I work with Saba, Marina and Stephenie on business matters. Communication is always excellent and my requests are dealt with promptly.

Support staff been amazing in supporting what is a great product. Very happy with everything.

My company, as a Enterprise User which user and space volume 5000 and 15000 , has been collaborated with Matterport for almost 5 years. Deeply appreciate to their leading technology and professional customer success services that help our real estate business doing great and seamless integration to the enterprise environment. 0% error so far.

We’ve had an excellent experience with Matterport. Their team is highly responsive, provides ongoing support, and is always considerate of our needs. If we have any issues, they work hard to actively resolve them. The Pro3 camera is a superior tool for creating designs from point cloud data. Highly recommend their services!

Matterport continues to stand out as an exceptionally reliable and innovative company, offering top-quality solutions for the digitalization and enhancement of spaces.
The precision of their technology, the user-friendly platform, and their constant commitment to advancing the industry make them a true market leader.
A special thank-you goes to Klaudio, who is always professional, available, and attentive.
His timely and effective support truly makes a difference and ensures every interaction with Matterport is smooth and positive.
An excellent service in every respect—well deserving of a highly positive review.

The whole system specially for the administrator is not user friendly and straight forward. All required activities including but not limited to activation, sharing, access right management are very complicated and time consuming.

The team I work with at Matterport has been very helpful and supportive. When we come across issues, they help us get through it in a timely manner.

Really impressive turnkey solution for capturing -> editing -> publishing. SDK has lots of powerful capabilities to enable end users and large organizations to build advanced interactive experiences.

Matterport provides excellent service with high quality office 3D scan technology.

J'ai acheté l'axis avec mon samsung S25 il y a 9 mois.
Honnetement tout se passait bien et a ce moment j'aurais pu mettre 5 étoile....
puis : mise à jour de samsung et de matterport et depuis je ne peux plus rien faire.
Ce n'est pas un problème d'axis puisque même sans ce support, l'application de fonctionne plus (plus de numérisation correcte donc plus de possibilité d'aligner les scans)
Leur SAV est disponible mais on tourne en rond et ils me demandent les mêmes choses sans arret !
Bref, je voulais être remboursé du materiel qui ne me sert a rien (de leur fait) et ils ne veulent pas !

Bref je regrette mon achat chez eux