Matterport Arvostelua 

Product works, but god forbid there's an error or Customer service is needed, expect slow and unhelpful. I mistakenly duplicated a space and they won't make a new floorpan because the first space was deleted. I have to pay for the same thing 2x when they could easily just create the same floorpan from the duplicate space.
If there were better options on the market I'd take them.

Stop ✋🏻 I bought into this company in 2016 thinking it was going to replace photos and I was right, especially for the pandemic. Here’s how I was treated “ You guys had me buy your first version only to send me a $3600 camera that never worked since day 1 and wouldn’t back your product or help
Me at all. In fact when I called for help on setting it up I was yelled at by a frustrated “representative “ and told to figure it out for myself. It arrived with an “internal error”. That was a $3600 loss on believing in your dream and company before others back in 2016. I talked my broker into buying many of your cameras and then others in my area - before getting mine- and thus I sold more than some of your “reps” and you treated me like garbage, took my money and sent me a broken camera you wouldn’t help me with at all because I “missed” an email that went out 2 days before ending my service contract. Terrible company. Especially for those who believed in you before your name was known.”
Still have the camera in my living room. Still has never processed one space and won’t. Had attorneys try several attorneys, several times. This company is hands down the worst company I’ve ever exchanged money with.

Do not waste your money. Hire someone who owns one already and let them deal with the full time job of dealing with this company.

This was in November 2016. They still to this year will not help and told me to sell it for parts on eBay….

I bought a tool. I didn’t buy a job.

What do you like best about Matterport?
Unmatched quality, pioneer in industry, most advanced and super product, comes with some limitations and cost
Super Quality
Easy To use
Unmatched quality
Flawless
Review collected by and hosted on G2.com.

What do you dislike about Matterport?
Expensive plans
No singlespace paid plan.(Mandatory to buy minimum 5 )
Space owner has to be dependednt on scanning agent
Cannot download tours (Not even at fees)
Expensive cameras
Very expensive hosting plan

I am, apparently, just another dissatisfied customer in what appears to be a long list of them. I have used Matterport for about 1 year, and subscribed to the Professional subscription. When I didn't get enough business to justify the cost, I thought I would downgrade to a less expensive subscription level. No, they don't allow that. So now I have no choice but to cancel my membership, which means my few clients with links to their projects will no longer work, and this isn't good for my reputation. But Matterport doesn't care. So now I will sell the camera, and never use it again and I will spread the word that this company SUCKS.

Matterport is garbage.
The cameras are just ok , customer service is a joke

I've been using Matterport for four years and they keep changing their cost structure to squeeze additional revenue out of users, presumably to satisfy their lagging stock price. Within the past year, they've now started charging extra for spaces that have over 200 scans. Why? Because they can. So, I now have spaces that should be one space but they're now 2. I had one "double" space that is now three spaces because the scan wasn't working, and I wasn't able to get anyone to help me when i was on site. So instead of paying $2.60 a month for that space, I'm instead paying $7.80 a month. Because the software isn't working right. They now want to charge me additional money to stitch the spaces together, even though this should have been done automatically (and I doubt it'll take someone more thana few minutes to figure out).

Meanwhile, their customer service is atrocious and they don't care about their customers.

The customer service is absolute garbage.

We are a real estate development company that has been using Matterport for more than 2 years. We have invested more than 1,000 hours in creating more than 200 Matterport models. The camera and software work great and we have loved having access to "Digital Twins". Unfortunately, Matterport has made recent changes to their pricing policy and will now charge you $9.99 to "re-activate" and view a model. This charge is in addition to the annual subscription that is required to use the software. The charge will essentially double our cost for using Matterport. Make sure you fully understand these new fees and how they will impact you before locking yourself into the Matterport ecosystem.

Schlechter Kunden Kontakt.
Zu Teuer.
Kostenlose Zugang ist muss man während des erstellens der Kontos schon anwähler, nachträglich ist dies nicht mehr möglich.

Matterport zwingt ein dazu ein Abo abzuschließen obwohl man den Kostenlosen Plan mit nur einem Space nutzten möchte.

Assistenza post produzione pessima. Se si lavora su edifici vecchi con i fuori squadro spesso non vengono restituiti bene i rilievi. All'esterno è limitato. Ho deciso di rimuovere l'abbonamento perché non sono stato soddisfatto dei rilievi più impegnativi. Non mi hanno nemmeno restituito la posizione dei pilastri di una tettoia.

Costi extra abbonamento per il download delle planimetrie

Ich habe die Kamera im Mai 2023 mit 24% "Spring sale"-Rabatt gekauft und per Vorkasse bezahlt.

Leider ist man bei Matterport unfähig die Rabatte aufgrund einer angeblichen Systemumstellung vollständig zu berücksichtigen.

Seit Ende Mai schlage ich mich in unzähligen Mail mit dem "Service" darum, dass ich die Rechnung vollständig bezahlt habe und der angebliche Rückstand ausgebucht wird.

So eine Unfähigkeit habe ich in meinem mittlerweile 25 Geschäftsjahren noch nie erlebt.

Hätte ich das geahnt, hätte ich die Kamera nicht gekauft.

Zur Kamera:
Die Kamera kam pünktlich an und funktioniert.

Die Datenübertragung von der Kamera zum Tablet läuft aufgrund der Dateigröße etwas schleppend.

Matterport is a piece of sh** company to work for. They will suspend and fire you over any allegation, without giving you the chance to defend yourself. Their tech might be good, but steer well clear of this soulless company.

After months of non use I canceled my professional subscription to Matterport last in June of 2022,
Here in june of 2023, I suddenly see a charge for $73.55 from Matterport.
I think no problem an error, they will reverse it.
Nope, they claim they are collecting for June of 2022 and will not reverse.
It just got personal. You a r e so broke and in such distress you are milking clients for year old accounts. Bill me in July or August 2022. Not June 2023.
Their service were overpriced to begin with.
I see their stocks are on the decline and their employee satisfaction has dropped by 13% recently.
Be careful with this one.

Completely unusable house plan and would not give a refund. There is no way this is 1% accurate!

Phenomenal service

I had an issue with a matterport pro2, contscrsd customer service and within a week, I had been sorted out with amazing service.

Don't hesitate in emailing them! Top service!

Nach 2 Sessions mit viel Vorbereitung wurde mir NIE das Ergebnis übermittelt. Obwohl ich über 3 Monate hinterher war und das Problem angeblich ganz nach oben eskaliert wurde weiss ich bis heute nicht wo meine detaillierten Daten des Apartments hingekommen sind. Es gibt noch nicht einmal eine Antwort.

Ich habe ein Matterport Pro 2 gekauft und bin mit dem Gerät sehr zufrieden und beso ders gut zu bewerten ist der Kundenservice, wenn man ein Problem hat wird es sofort gelöst.
Vielen dank für die Unterstützung von Herrn Earth.

Extremely poor customer service, they say they are a 24/7 company but no one ever answers the calls.
I booked a meeting through there system and no one attended. They are not bothered, keep away from companies like these.

Wir von Vorzelte Profis nutzen Matterport für unsere Zeltansichten. Kundendienst ist nicht mal schlecht der ist unterirdisch! Das Produkt ist gut aber wenn man ein Problem hat kann man auch mit dem Zoo telefonieren! Hier bekommt man eher eine richtige Antwort! Wir wollten unser Paket auf eine jährliche Zahlung innerhalb unseres Abos umstellen. Das System hat uns aber ein Plus Paket verbucht das wir angeblich erst ende 2023 wieder Kündigen können! Der Support am telefon konnte hier überhaupt nicht helfen und die Antwort war genauso grottenschlecht! Man kann auch mutwillig eine Firma an die Wand fahren!

Matterport Customer Service is terrible. I had log-in troubles so after bouncing around 5 emails with their support team, I asked them to call me to fast-track the frustration. The lady could hardly speak English, went around in circles with her repeating the same login details, then put me on hold to elevate the call for a simple log in issue. I have been on hold now for 40 minutes and still no one has answered.