Quality - fantastic. Customer service - unsurpassed. This is the second purchase I’ve made from Matt. Considering this was an international sale I’m very impressed with the efficiency with which my or... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had been searching for the right artist to design a one off the kind trainers for a long time before I came across MattB customs. And I must say the skill, talent and care what went into the ultimat... Näytä lisää
Yritys on vastannut
I took my Stanley Cup into JD in the Trafford Centre yesterday. I was served by a very pleasant girl who was knowledgeable and lovely to deal with. I didn’t really know what to have engraved onto it a... Näytä lisää
Yritys on vastannut
Not only do they offer you any custom design with any shoe combination you want, they are also amazing in their customer service: they tell you exactly what VAT and customs you'll need to pay, when th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MattB Customs was established in May 2014. We are an exclusive footwear customisation brand, creating unique designs and adding vibrant enhancements to classic silhouettes that can't be purchased on the high street or anywhere else.
Yhteystiedot
Yhdistynyt kuningaskunta
- info@mattbcustoms.com
- mattbcustoms.com
4,6
Erinomainen
394 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Non mi è ancora arrivato il pacco
Non mi è ancora arrivato il pacco. L’ho ordinato più di un mese fa. Mi hanno chiesto molto soldi in più per la dogana e non lo sapevo, pagando già insieme alle scarpe la spedizione.
Quando vedrò le scarpe saprò dirvi, ma per ora ancora nulla.
12. huhtikuuta 2023
Vastaus yritykseltä Mattbcustoms
Hi Sara, any customs charges is not a charge from us, it's a charge from your country's customs and that's why the money isn't being requested from us. As you can see on the website, if you're from the EU you will be subject to customs and duty charges as we're a UK company and no longer part of the European Union. This is clearly outlined on the website to avoid any confusion or surprises. The reason you are receiving payment requests from customs is because the shoes are in your country being held by customs. I have just checked shipping and we shipped them 2 weeks after your order being placed. Unfortunately until the customs charge is paid, you will not receive the shoes as customs will keep hold of them.
Great communication and it got done…
Great communication and it got done super fast, my wife loved them
6. huhtikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review mate. So glad she liked them and they got to you in time!
Vastaus yritykseltä Mattbcustoms
Thanks for your review Rhys, glad to hear you're happy with them bro
Vastaus yritykseltä Mattbcustoms
Thanks for your review mate! Appreciate it!
Most definitely 5star attention to…
Most definitely 5star attention to detail was amazing
29. maaliskuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review Lynsey! So glad you're happy with your customs!
One of a kind!
The shoes look absolutely amazing. Even better than how we imagined them! Thank you all so much and highly recommended
16. maaliskuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks so much for your review Thomas! So glad you love them and can't wait to see some pictures of them on your Wedding day!
Amazing customer service and super…
Amazing customer service and super quick delivery considering its personalised. The requests I had were met and my expectations exceeded.
Thank Matt and the team.
15. maaliskuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review Lou! So glad you're happy with your customs!
Amazing work!
14. maaliskuuta 2023
Vastaus yritykseltä Mattbcustoms
So glad you're happy with your customs!
EXCITEMENT ENDED IN DISAPPOINTMENT
Very excited to receive the custom Jordan 1 Cactus Joggers Low. Unfortunately, disappointed in the workmanship of the sewing(received unraveling on the inverted swoosh and both outer gray material). Also, the shoe string organizer was replaced with a cheaper material and no longer has 23 on it like the original shoe and in your pictures. Requesting to speak to someone in regards to these issues. Will provide pictures.
11. maaliskuuta 2023
Vastaus yritykseltä Mattbcustoms
Hi Christopher, sorry to hear you are unhappy with your customs. We sent you an email on the 13th March to rectify this but we haven't heard back from you. If you could please get back to us we can sort this.
AMAZING!
Customised trainers arrived yesterday and I LOVE them! The team were so helpful from start to finish and created a design based around some ideas I had sent across. The detailing on them is amazing! Thank you so so much ☺️
4. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mattbcustoms
Thanks so much for your review! We loved creating them with you and they turned out amazing!
Incredible work
Incredible work, really efficient and welcoming team. I ordered custom Air Jordan 1's and the service was excellent. The shoes look sick! Really recommend them.
1. maaliskuuta 2023
Oma-aloitteinen arvostelu
True to the Game
As I came across the promotion for the shoes I loved the concept because it was different from other customs I've seen. I decided to place my order and what do you know, I got exactly what I saw and I'm very satisfied with the in hand product. Keep reaching for new heights Mattb and you have a customer for life!!!
30. tammikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review John! So glad you're happy with your customs! Looking forward to creating more pairs for you in the future!
Although I love their designs on the…
Although I love their designs on the display, additionally the professionalism from the team and customer service - the customized LD I purchased were not ideally what I was expecting. The item is likable, but I don’t love it. The color was truly off.
17. helmikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review Tiffany, we’re sorry to hear you’re unhappy with your customs! We colour matched the colourway to the image you sent over, but as that image was taken in high level lighting it will appear differently under different light. If you’re unhappy with them, we’re more than happy to amend them for you, please drop a message to us and we can discuss the process! We hope we can get this sorted for you!
Vastaus yritykseltä Mattbcustoms
Thanks for your review man! So glad you love your Cactus Joggers!
Everything Amzing
Everything, great communication, great service. Price was very very fair !! Products are perfect, great workmanship.
Highly recommend
17. helmikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks so much for your review bro! Glad you're happy with both pairs!
Matt is a really good custom artist
Matt is a really good custom artist.
I’d highly recommend you shop at his store.
6. helmikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks for your review Bradley! So glad you're happy with your customs!
PERFECT "Re-Custom"
2 x pairs of MBC's so far and PERFECT! Most recent pair was an act of Pure Customer Service. Customer Service is much used but MBC took a pair of shoes & "re-customed" making them AMAZING! We will definitely be back. Updates received all the time, super quick turnaround. Excellent service and deserves 6 stars. Good luck to your team!
6. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mattbcustoms
Thanks so much for your review Murt! So glad you were happy with both pairs and can't wait to work on more together in the future!
Excellent products order 2 pairs or…
Excellent products order 2 pairs or personalised trainers and they are stunning. Always kept me updated and will definitely be ordering again
17. tammikuuta 2023
Vastaus yritykseltä Mattbcustoms
Thanks so much for your review Katy! So glad you're happy with your customs!
Garbage! Scam
Absolutely horrific customer service. It took 1 month for my order to arrive and when it was the wrong size they wouldn’t consider replacing them. Complete trash. I spent $400 on shoes I cannot wear.
17. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mattbcustoms
Hi,
Due to no fault of our own we are unable to offer you a refund or exchange. If we had made any error on size or design, we would always amend this. As you ordered the wrong size and only realised once they arrived with you in Switzerland we will not exchange this. Size guides are provided all across our website to ensure customers are confident in their sizing. We also note that if you are unsure of your size you should try on a pair in a store before purchasing. Your order was created and turned around in 2 weeks (our website does state orders can take up to 30 days to be shipped), and due to the delays with the UK and Swiss customs you didn’t receive the shoes for another 2 weeks. Of your £290 order, you were then hit with customs and import charges, as you can understand this is out of our control and something we do warn customers of on our website. As you’re aware, the customs charges in Switzerland are particularly high. To avoid this issue, we do state on our website that we don’t offer refunds or exchanges on any of our products. We do this to ensure that customers are confident in ordering their correct size and EU customers are aware of import taxes.
Best in the business no games with…
Best in the business no games with these lot
12. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mattbcustoms
Thanks for your review man! Glad you love your new customs!
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