Cleens  Arvostelua 7 970

TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

My normal size trainers came, don’t fit, started a return, can’t find any info on my email on how to return, so went through the whole process again for it to say error a return has already started… w... Näytä lisää

Saanut 5/5 tähteä

Fantastic service, Jason in particular has been brilliant from a customer service standpoint. I’ve used Cleens many times now and I wouldn’t look anywhere else now for new trainers. Keep up the gr... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I... Näytä lisää

Saanut 5/5 tähteä

An amazing company not only are the shoes absolutely stunning and very well made and look amazing on the foot but the team working behind the scenes go above and beyond to give the best customer servi... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kenkäkauppa

Yrityksen kirjoittama

At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

8 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 99 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Had my second pair

Had my second pair, first been really uncomfortable, bought another pair £165 size up and still so uncomfortable, they absolutely crippled my toes, must be the most uncomfortable pair of trainers I’ve ever had! Love the style but my god so uncomfortable!!!

7. huhtikuuta 2026
Saanut 5/5 tähteä

Amazing quality

Amazing quality , have bought 9 pairs and the expectations do not lack looking forward to what the company has to bring in the future

10. huhtikuuta 2026
Saanut 1/5 tähteä

My normal size trainers came

My normal size trainers came, don’t fit, started a return, can’t find any info on my email on how to return, so went through the whole process again for it to say error a return has already started… well how to I return these! Just very long winded rather stick to Arnes

6. huhtikuuta 2026
Saanut 5/5 tähteä

I've never ordered from cleens until 3…

I've never ordered from cleens until 3 or 4 weeks ago so I panicked when I hadn't received my parcel more than a week later but I contacted them and got quick response they kept me informed and they refunded me my delivery charge due to my wait but I got my shoes which I was very pleased with and they were worth the wait

10. huhtikuuta 2026
Saanut 5/5 tähteä

Recently made a purchase from Cleens

Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I now have the pair I originally ordered and they are awesome. I’ll definitely be ordering again!

17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic service

Fantastic service, Jason in particular has been brilliant from a customer service standpoint. I’ve used Cleens many times now and I wouldn’t look anywhere else now for new trainers.

Keep up the great work

17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cleens -logo

Vastaus yritykseltä Cleens

Fantastic to hear our Customer team were a great help, specifically Jason. We'll be sure to pass this feedback on to the team, Mac! They'll be really pleased to hear this. ⭐

Saanut 1/5 tähteä

Delivery came 2 weeks after I was told…

Delivery came 2 weeks after I was told it was going to take 5 days, no one to speak to..just poor service

6. huhtikuuta 2026
Cleens -logo

Vastaus yritykseltä Cleens

Hi Philip,

Thank you for your feedback and we're so sorry to hear that your order didn't arrive as quickly as expected.

I can assure you that this is not reflective of our usual standards. As a gesture of goodwill for any inconvenience caused here I can see that a member of our team has been in contact via email to confirm that a partial refund has been processed for your delivery charge.

Please allow 1-3 working days to receive these funds.

Please don't hesitate to reach out to us via email if you require any further assistance and we'll be happy to help.

- TEAM CLEENS

Saanut 5/5 tähteä

Great service provided and excellent…

Great service provided and excellent shoes. Their communication has been fantastic abd quick delivery of initial order

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cleens -logo

Vastaus yritykseltä Cleens

It's great to hear that you're impressed with your Cleens and that our Customer Service team have been a great help, Carmen! Thank you for taking the time to leave us a review. 🙏

Saanut 3/5 tähteä

Look nice but feel quite heavy on

Thought the trainers looked nice and boxed nicely but after wearing them all day they were aching my feet and felt quite heavy by the end and are a bit pricey and didn’t like that you were charged a delivery fee

8. huhtikuuta 2026
Cleens -logo

Vastaus yritykseltä Cleens

Hi Damien,

Thank you for taking the time to pass on your feedback.

Firstly, we're so glad to hear that you're impressed with the presentation of your order.

We appreciate you taking the time to pass on your feedback. We're always eager to improve our products wherever we can and we'll be sure to pass your comments onto our design team.

For future orders, we kindly advise to try on your Cleens indoors before making your final purchase decision. We are unable to accept returns if the trainers have been worn outdoors.

We also offer free shipping for UK orders over £250.

If you require any further assistance please don't hesitate to reach out to our Customer Service team who will be happy to help. Thank you for being a valued customer of Cleens.

- TEAM CLEENS

Saanut 2/5 tähteä

£160 for worn trainers

Ordered a pair of £160 trainers, when you spend that much money on a pair of shoes you expect them to arrive pristine. The trainers have scuffs on them, there is sock residue inside the shoes so they have been worn and the suede parts of the shoe have damage, the dust bag is also dirty. I just find it ridiculous that you pay all of this money and the quality is not 100% … there is no where to complain on the website or app all you can do is select return, I don’t particularly want to go down the route of returning them having to re package everything up then going to the post office and having to wait for a refund. I wish there was somewhere to report problems with orders

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cleens -logo

Vastaus yritykseltä Cleens

Hi Katie,

Thank you for taking the time to leave your review and we are so sorry for any disappointment caused here. I can assure you that this is not a regular occurrence and we're eager to put this right for you.

I can see that this matter was raised via email with our Customer Service team who responded within minutes, in hopes to resolve this as soon as possible.

Our team offered for your order to be returned for a full refund or exchange or, if you wished to keep your order, a partial refund.

As you opted to return your order for an exchange, our team provided you with a link to create a prepaid return label and requested a clear image of your return receipt to review the necessary information to expedite your return.

Please kindly respond to our email at your earliest convenience to allow us to proceed with the next steps to resolve this for you.

We hope to hear from you soon and want to take the time to thank you for being a valued customer of Cleens.

- TEAM CLEENS

Saanut 5/5 tähteä

Second pair indifferent colours

Second pair indifferent colours
Very comfortable and go with everything
Quick delivery
Well pleased with the product

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cleens -logo

Vastaus yritykseltä Cleens

We're pleased to hear you're happy with your Cleens Paul💯

Saanut 5/5 tähteä

Great experience

Great experience, needed an exchange and it was processed and sent out the same day! Would definitely recommend them!

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cleens -logo

Vastaus yritykseltä Cleens

We're so glad to hear your exchange was arranged quickly for you Sean🚀

Saanut 5/5 tähteä

Excellent from start to finish from…

Excellent from start to finish from ordering and when returning goods.
Quality of trainers is excellent.

7. huhtikuuta 2026
Cleens -logo

Vastaus yritykseltä Cleens

Brilliant to read these comments, Gemma! Thank you for being a valued customer of Cleens. 🙏

Saanut 5/5 tähteä

Their Luxor sneaker is dope

Their Luxor sneaker is dope. I bought it in a few colors. I wear a Nike size uk11 (us12). The Cleens size 11 in this model runs a little short in the toe. I tried up sizing to uk11.5 but that runs too big. I can wear it but i had to over tightened the shoe laces with kind of ruins the look of the sneaker. So get the uk size 11 and put a shoe horn in it to give it some room in the toe box and should be fine.

7. huhtikuuta 2026
Cleens -logo

Vastaus yritykseltä Cleens

Thank you for taking the time to pass on your feedback. We hope to see you shopping with us again soon 🙏

Saanut 5/5 tähteä

5 stars for the product footwear is…

5 stars for the product footwear is excellent now on to turnaround for delivery is awful 11 days I waited for my shoes when it’s says can take up to 5 working days for delivery so I would give 1 star for delivery

6. huhtikuuta 2026
Cleens -logo

Vastaus yritykseltä Cleens

We greatly appreciate you taking the time to pass on your feedback, Christopher. We're so glad to hear that you're impressed with your order and apologise for any inconvenience caused by this delay. I can assure you that this is not reflective of our usual standards and has been raised with the courier. ⭐

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin