My normal size trainers came, don’t fit, started a return, can’t find any info on my email on how to return, so went through the whole process again for it to say error a return has already started… w... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic service, Jason in particular has been brilliant from a customer service standpoint. I’ve used Cleens many times now and I wouldn’t look anywhere else now for new trainers. Keep up the gr... Näytä lisää
Yritys on vastannut
Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I... Näytä lisää
An amazing company not only are the shoes absolutely stunning and very well made and look amazing on the foot but the team working behind the scenes go above and beyond to give the best customer servi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Yhteystiedot
Yhdistynyt kuningaskunta
- customerservice@cleens.com
- cleens.co.uk
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had my second pair
Had my second pair, first been really uncomfortable, bought another pair £165 size up and still so uncomfortable, they absolutely crippled my toes, must be the most uncomfortable pair of trainers I’ve ever had! Love the style but my god so uncomfortable!!!
Amazing quality
Amazing quality , have bought 9 pairs and the expectations do not lack looking forward to what the company has to bring in the future
My normal size trainers came
My normal size trainers came, don’t fit, started a return, can’t find any info on my email on how to return, so went through the whole process again for it to say error a return has already started… well how to I return these! Just very long winded rather stick to Arnes
I've never ordered from cleens until 3…
I've never ordered from cleens until 3 or 4 weeks ago so I panicked when I hadn't received my parcel more than a week later but I contacted them and got quick response they kept me informed and they refunded me my delivery charge due to my wait but I got my shoes which I was very pleased with and they were worth the wait
As good as always!
Great product, style and service. Exactly what is says on the tin!
Recently made a purchase from Cleens
Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I now have the pair I originally ordered and they are awesome. I’ll definitely be ordering again!
Product doesn’t match the images
Product doesn’t match the images, for the price of the shoes compared to the quality there is a big disparity.
Fantastic service
Fantastic service, Jason in particular has been brilliant from a customer service standpoint. I’ve used Cleens many times now and I wouldn’t look anywhere else now for new trainers.
Keep up the great work

Vastaus yritykseltä Cleens
Delivery came 2 weeks after I was told…
Delivery came 2 weeks after I was told it was going to take 5 days, no one to speak to..just poor service

Vastaus yritykseltä Cleens
Great service provided and excellent…
Great service provided and excellent shoes. Their communication has been fantastic abd quick delivery of initial order

Vastaus yritykseltä Cleens
Look nice but feel quite heavy on
Thought the trainers looked nice and boxed nicely but after wearing them all day they were aching my feet and felt quite heavy by the end and are a bit pricey and didn’t like that you were charged a delivery fee

Vastaus yritykseltä Cleens
£160 for worn trainers
Ordered a pair of £160 trainers, when you spend that much money on a pair of shoes you expect them to arrive pristine. The trainers have scuffs on them, there is sock residue inside the shoes so they have been worn and the suede parts of the shoe have damage, the dust bag is also dirty. I just find it ridiculous that you pay all of this money and the quality is not 100% … there is no where to complain on the website or app all you can do is select return, I don’t particularly want to go down the route of returning them having to re package everything up then going to the post office and having to wait for a refund. I wish there was somewhere to report problems with orders

Vastaus yritykseltä Cleens
Second pair indifferent colours
Second pair indifferent colours
Very comfortable and go with everything
Quick delivery
Well pleased with the product

Vastaus yritykseltä Cleens
Great experience
Great experience, needed an exchange and it was processed and sent out the same day! Would definitely recommend them!

Vastaus yritykseltä Cleens

Vastaus yritykseltä Cleens
So Comfortable absolutely love will…
So Comfortable absolutely love will definitely buy again!

Vastaus yritykseltä Cleens
Excellent from start to finish from…
Excellent from start to finish from ordering and when returning goods.
Quality of trainers is excellent.

Vastaus yritykseltä Cleens
Their Luxor sneaker is dope
Their Luxor sneaker is dope. I bought it in a few colors. I wear a Nike size uk11 (us12). The Cleens size 11 in this model runs a little short in the toe. I tried up sizing to uk11.5 but that runs too big. I can wear it but i had to over tightened the shoe laces with kind of ruins the look of the sneaker. So get the uk size 11 and put a shoe horn in it to give it some room in the toe box and should be fine.

Vastaus yritykseltä Cleens
5 stars for the product footwear is…
5 stars for the product footwear is excellent now on to turnaround for delivery is awful 11 days I waited for my shoes when it’s says can take up to 5 working days for delivery so I would give 1 star for delivery

Vastaus yritykseltä Cleens
Quick delivery and lovely quality shoes…
Quick delivery and lovely quality shoes as always

Vastaus yritykseltä Cleens
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