A really good team—they respond quickly, and everything is reliable. The problem was resolved within minutes. Very nice and polite, no matter the situation.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I played a lot more ice hockey in life, but when I moved to an area with very limited rinks I switched over to Roller Hockey. The movements of a traditional hi-lo skate is a lot stiffer in movement... Näytä lisää
Product is amazing. Marsblades are fantastic. Shipping/importing costs should be up front. I was surprised to get a call that another $100 was required to release my package from a port in DE. Or... Näytä lisää
Yritys on vastannut
Köpte ett par re-used marsblade inlines i våras, älskade dem, så det fick bli ett par Marsblade I2 KIT DLC från Hockeystore också till mina CCM Jetspeed. Alltid velat prova Marsblade på is och jag m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Each century a few new product innovations enter a market to completely change the industry. Like when the carbon fiber hockey stick was launched or when Apples iPhone changed how we see mobile communication. It’s now time for the skating and skiing industry to take the next technology leap. The human body is developed to move with smooth movements to be as energy efficient, fast and powerful as possible. However, the traditional rigid ice and inline skates as well as ski bindings limits the ability to a natural movement pattern. The rocking motion of Flow Motion Technology allows you to get your natural maneuverability back, maximizing performance as well as your skating comfort. Just like there’s no going back to the old wooden hockey stick or the old mobile phone, there’s no going back after trying Flow Motion Technology, trust us. Or, don’t trust us, try our products and find out for yourself.
Yhteystiedot
Storgatan 30, 83130, Östersund, Ruotsi
- sales@marsblade.com
- marsblade.com
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I wasn’t expecting to pay duty fee’s of…
I wasn’t expecting to pay duty fee’s of an extra 50 dollars after the purchase was made.
2. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Mark, thanks for letting us know.
We're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Great for all hockey players
At first, the flow motion technology is awesome - it really gets close to ice skating - I had just a short time of something around 10 minutes adopting from ice skates to the Marsblades. Also, customer support is great - it took just few hours (or was it even hours?) to receive answers on my questions.
What keeps me from rating 5 stars, is that the boot (I bought the O1 Prospect) has two restrictions for me. First one is the width, which is stated as D, however compared to my Bauer hockey skates in Fit 2 (which is the old D), it is a little wider in my opinion, which makes the boot not as snug as I prefer. Second is the stiffness - in my opinion the boots are a bit too soft - no big deal since I'm only planning to use them as off-ice training tool. Maybe the Elite would solve this.
Overall, the Marsblades are a great choice for all hockey players. If you can't try them on it might be a good solution, only to buy the chassis and mount them on boots you are familiar with.
27. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review.
We're happy that you are reaping the benefits of the technology!
Also, we're glad that you are happy with the help you got from our customer service team. We always do our best to answer within 24 hours, but most often, we're able to answer faster than that.
Regards the width, all of our skates are sold in D-width. We do have our own design on them so that may be the reason they feel a little bit different from Bauer skates.
The Prospect model is a little bit stiffer than the Elite model, so from what you have told us, we do believe the Elite model should have been the best option for you.
As you say, an good alternative could be to order our O1/R1 kit to mount on a pair of skates that you already have at home! 👊
Keep up the great work!
Best regards,
Axel & the Marsblade team
Excellent Customer Service
Excellent customer service and communication. I needed replacement wheels and parts. Within hours of emailing I heard back from Axel with an invoice and a link to order. The parts were being shipped to me within 24 hours of my original communication.
28. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Paul, thank you for taking the time to share your experience with us.
We take pride in keeping our customer services as sharp as our skates! Hope the spare parts will come great to use!
Best regards,
Axel & the Marsblade team
Best out of the box skate
Best out of the box skate I’ve put on. Weathers been bad so haven’t gotten much time in them yet. But I’m highly pleased so far. Feels more like an ice skate than a roller skate.
25. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Daniel, thank you for taking the time to leave this review.
Great to hear you've already been experiencing the benefits of the Technology!
Keep up the good work 👊
Best regards,
Axel & the Marsblade team
I still don’t have them
I still don’t have them. Tracking number doesn’t even tell me where they are.
27. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Dustan, thanks for letting us know!
When looking at your tracking link, I can see that delivery is scheduled for tomorrow, which is the 6th business day in transit. Our shipping times is 4-6 business days so if everything goes as expected, you will get them in time.
Also, do not hessitate to reach out to customerservice@marsblade.com if you would have any questions or be in need of further assistance.
Best regards,
Axel - Marsblade
My 10 year old son loves them!
My 10 year old son loves them!! He said they are way better than rollerblades. He can use his ice skating skills on the street.
25. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Victoria,
Thanks for taking the time to share your great experience with the skates!
Tell him to have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hej Christer, tack för din review.
Vi är glada att höra att du är nöjd med oss överlag!
Hoppas att rullskridskorna kommer väl till användning 🏒
Med vänliga hälsningar,
Axel - Marsblade
Vastaus yritykseltä Marsblade
Hi, thanks for taking the time to leave this review!
Glad to hear that you're happy with the product, keep up the training!
Best regards,
Axel & the Marsblade team
Awesome customer service
BEST customer service ever! ALL my questions were answered in a prompt, polite and respectful manner. Axel, thank you 😎🍁 The Marsblade customer service is an example that all companies should strive towards!
20. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review.
We take pride in keeping our customer services as sharp as our skates!
Also, we are highly appreciative of the support and commitment from customers like yourself - who help us bring the game forward! 👊
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Patrik,
We are happy to hear that you had such a great experience with us all around!
Keep up the great work 🏒
Best regards,
Axel & the Marsblade team
Said delivery 4-5 days and nothing…
22. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Brian, thanks for letting us know.
When looking at your tracking number, I can see that the parcel was delivered yesterday. As you say, shipping is 4-5 business days and yesterday was the 5th business day in transit (Friday was a holiday).
Hope the skates will come great to use! 🙌
Best regards,
Axel - Marsblade
Product arrived as stated..
Product arrived as stated... great looking skate!!
Thanks!!
14. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Derek, thank you for taking the time to leave this review.
We are so glad that the experience of the entire skates has been to your satisfaction!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Quick and easy to get what I was…
Quick and easy to get what I was looking for, and the delivery was just as quick! We have received the skates for both my boys and they are yet to know they got these skates but have wanted them for a while! Can’t wait for them to try them out!
20. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Bradley, thank you for taking the time to leave this review.
We are highly appreciative of the support and commitment from customers like yourself. You help us bring the game forward!
Tell the boys to keep up the good work and have fun 🏒
Best regards,
Axel & the Marsblade team
Great Product!
Fast shipping. Product is great! Comes with good instructions to get the skates ready.
20. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Andrea, thank you for taking the time to share your experience with us.
Great to hear that the skates are performing as promised!
Have fun and skate safe!
Best regards,
Axel & the Marsblade team
They charged me for 2 pairs
They charged me for 2 pairs, I returned them with no reimbursed!!! So disappointed and disgusted.
27. joulukuuta 2023
Vastaus yritykseltä Marsblade
Hi Leanne, thanks for letting us know.
It seems like my emails never reached you and that was the reason for this misunderstanding.
Your refund was completed yesterday and the money will be received in about 3-5 business days.
Best regards,
Axel - Marsblade
happy with the purchase
ordering was simple and delivery happened within a few days of expected delivery time. the blades are good quality and i am confident they will help my boys in the off season.
12. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Steve,
Thanks for taking the time to share your great experience with the skates!
Tell the boys to keep up the training and have fun! 🏒
Best regards,
Axel & the Marsblade team
Great skates
26. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Michael,
Glad to hear that you're happy with the product, keep up the training!
Best regards,
Axel & the Marsblade team
Product is as described
Product is as described. Shipping was quick enough. Have only had one trial run after warming and fitting Rollerblades. Only issue I had was I couldn't use me debit card to purchase. I had to use cc. Ordered 2 pairs. One for my son and one for me. Both fit as I used the size chart that is on website.
12. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Kent, thanks for taking the time to leave this review.
We are glad that you had such a great experience with us all around!
Since we are located in Sweden, you may have to open up your card for international purchases.
Hope the skates will come great to use 😃
Best regards,
Axel & the Marsblade team
Great customer service and easy to…
Great customer service and easy to communicate with.
11. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Ian, thank you for taking the time to leave this review.
We're glad that you had such a great experience with us all around! 🙌
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Jacob, thank you for taking the time to leave this review.
We take pride in keeping our customer services as sharp as our skates!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
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