A really good team—they respond quickly, and everything is reliable. The problem was resolved within minutes. Very nice and polite, no matter the situation.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I played a lot more ice hockey in life, but when I moved to an area with very limited rinks I switched over to Roller Hockey. The movements of a traditional hi-lo skate is a lot stiffer in movement... Näytä lisää
Product is amazing. Marsblades are fantastic. Shipping/importing costs should be up front. I was surprised to get a call that another $100 was required to release my package from a port in DE. Or... Näytä lisää
Yritys on vastannut
Köpte ett par re-used marsblade inlines i våras, älskade dem, så det fick bli ett par Marsblade I2 KIT DLC från Hockeystore också till mina CCM Jetspeed. Alltid velat prova Marsblade på is och jag m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Each century a few new product innovations enter a market to completely change the industry. Like when the carbon fiber hockey stick was launched or when Apples iPhone changed how we see mobile communication. It’s now time for the skating and skiing industry to take the next technology leap. The human body is developed to move with smooth movements to be as energy efficient, fast and powerful as possible. However, the traditional rigid ice and inline skates as well as ski bindings limits the ability to a natural movement pattern. The rocking motion of Flow Motion Technology allows you to get your natural maneuverability back, maximizing performance as well as your skating comfort. Just like there’s no going back to the old wooden hockey stick or the old mobile phone, there’s no going back after trying Flow Motion Technology, trust us. Or, don’t trust us, try our products and find out for yourself.
Yhteystiedot
Storgatan 30, 83130, Östersund, Ruotsi
- sales@marsblade.com
- marsblade.com
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and easy
Quick and easy. Especially for a product purchased internationally.
12. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Aaron, thank you for taking the time to leave this review.
Great to hear that you are happy with the shipping times! Hope the skates will come great to use.
Have fun and skate safe 🏒
Best regards,
Axel & the Marsblade team
Perfect Condition!
Perfect Condition
I received my Marsblades within 2 weeks of ordering. When I opened the box the rollerblades were in mint condition and looked amazing. I couldnt wait to try them on. I took them for a skate and I have to say that they were so smooth and skating backwards really felt like skating on ice. It blew my mind and my daughter who was biking said that I was skating like I do on ice. Truly amazing skates.
Only one minor thing which is really my fault. I have size 7 ccm skates (which I like snug!), I tried some rollerblades in some shops around town and realized I was a 7.5 in rollerblades (Marsblade tech also said 1/2 size bigger than skates) but realistically I should have gotten a size 7 but meh I won't return them cause they are AMAZING!
15. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Fabio, thank you for taking the time to leave this review.
That's what we strive for - offering an excellent alternative to ice for those looking to improve or maintain their skating skills all year around!
And great to hear that the skates works fine even if they are a little bit too big..
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Fast shipping and product better than…
Fast shipping and product better than advertised.
15. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Brian, thank you for taking the time to leave this review.
Great to hear that you are enjoying your new Marsblade O1 Elite skates! We strive to provide the best equipment out there so this is an confirmation on that we are on the right way!
Have fun and skate safe 🏒
Best regards,
Axel & the Marsblade team
Amazing customer service!
Axel and the team at Marsblade have been amazing to deal with. We were having issues with my son's wheels coming loose and Axel continued to assist us until a solution was found. Great customer service!
14. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Brodie, thanks for letting us know.
When looking at your tracking link, I can see that delivery of your parcel is scheduled for tomorrow.
However, I have sent you an email to sort this out further.
Best regards,
Axel - Marsblade
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review!
We are thrilled to hear that as bridging the gap between on and off ice skating is a main goal of ours!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Niko,
We're glad that you had such a great experience with us all around! 🙌
Best regards,
Axel & the Marsblade team
Outstanding customer service
Awesome contact with customer support, quick and a great help. Skates delivered on time and just as described!
15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review.
We are glad that you had such a great experience with us all around! Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Meh Skates, good CS
I really dislike the skates and support stopped responding to me after their first email, after offering to do a credit back or exchange.
EDIT 1: Marsblade got back to me with Support and provided an exchange for credits to the store. Thanks to Axel for helping out. I want to rate 5* and will if I can get a pair of skates that I like.
7. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Brandon, thanks for letting us know.
Our support is closed during the weekends but I answered your email this morning (Swedish time).
Also, sorry to hear that you didn't like the skates.. I will send you a separate email and do my best to find a solution for you!
Best regards,
Axel - Marsblade
Beyond Expectations!
Great product. Quality is unparalleled in rollerblades. Bought for my son and I to use together. From the box right down to the product we are very happy!
8. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Nathan,
Thanks for taking the time to share your great experience with the skates! We are glad to hear that you are enjoying our product together with your son!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Gabriel,
We are happy to hear that you are enjoying your new Marsblade O1 Prospect skates!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Mark, thanks for letting us know.
We're sorry to hear the information regarding import fees passed you by, as that is not our intention. We mention these fees at our checkout before you place the order!
When importing goods to Canada from Sweden, your order will be subject to the Canadian Harmonized Sales Tax (HST).
This tax is charged by your border agency due to Canadian customs regulations. The tax rate varies depending on province, though this can be calculated via the CBSA, as it is based on the value of the imported goods.
If you have any questions, do not hesitate to reach out to customerservice@marsblade.com!
Best regards,
Axel & the Marsblade team
Excellent condition and arrived in a…
Excellent condition and arrived in a omelet manner
10. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Mark,
It's great to hear that you seem to be as happy with the design and performance as we are!
Have fun and skate safe 👊
Best regards,
Axel & the Marsblade team
Topnotch customer support
Ordering and shipment went very smooth. My first order unfortunately contained skates that did not fit me but the help and responsiveness from the service department was top notch. Sending back and getting correct sized skates was very easy and relative fast considering the distance the UPS truck had to travel (Sweden to Netherlands).
9. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review.
Great to hear that the new size fits well!
We are confident the skates will come to great use!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Both product and buyer experience was…
Both product and buyer experience was good. My son had the O1 Kit last year and installed them on a pair of Bauer boots and loved it. He used it everyday last Spring/ Summer and liked the Marsblade more than his Bauer inline skates from the year before. He said the rocker does make it feel more like skating on ice. So when he outgrew his Bauer skates with a Marsbkade installed, it was an easy decision to get another Marsblade. We decided to get the O1 Team boots this year as it saved us a bit of money when you look at the kit + boot + install. Since the O1 Team boots have arrived my son has not taken them off. They fit good so he didn’t think they needed to be baked. My only complaint is the need to pay for customs was not clear during the purchase. UPS sent an email and a text to tell me about the payment. This could have been explained on clearer on the site. Other than that we were happy with the product and how quick the product came.
9. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Michael, thank you for taking the time to share your experience with us.
Lovely to hear that your son has been enjoying Marsblade and the patented Flow Motion Technology for a couple of years now!
We are highly appreciative of the support and commitment from customers like yourself. You help us bring the game forward!
Best regards,
Axel & the Marsblade team
Je n’ai rien à dire sur l’achat et la…
Je n’ai rien à dire sur l’achat et la réception. Maintenant je dois faire un échange de grandeur. On va voir si tout va bien se passer.
8. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Maud,
I can see that your returned pair has been processed and that your new size will be delivered very soon.
Fingers crossed for that the new size will fit better!
Best regards,
Axel & the Marsblade team
Good communication when ordering and…
Good communication when ordering and then meeting the delivery date of the goods.
8. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi Jozef,
We're glad that you had such a great experience with us all around!
Have fun and skate safe!
Best regards,
Axel & the Marsblade team
Timely response time to questions?
8. huhtikuuta 2024
Vastaus yritykseltä Marsblade
Hi, thanks for letting us know!
Our vision is to always answer within 24 hours. If you have sent an email but never heard back, please send us an new email since your original email must never have reached us.
Best regards,
Axel & the Marsblade team
More people need to try these
More people need to try these. I've never felt stronger in corners.
28. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Nick, thank you for taking the time to leave this review.
We're happy that you are reaping the benefits of the technology!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
This is the second pair of O1 Marsblade…
This is the second pair of O1 Marsblade we have had and they are fantastic. Easy to skate in and makes it feel like you are on ice.
21. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Kelly,
Great to hear that you are enjoying your Marsblade O1 Team skates!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
I'm a huge fan of R1 and I2
I'm a huge admirer of both the Marsblade R1 and the I2. They're exceptional products, and I can't speak highly enough of them.
Unfortunately, the merchandise associated with them isn't up to par. The quality of the T-shirts and caps leaves much to be desired. After just 10 washes, the Marsblade logo on my T-shirt is barely visible. The caps are made from cheap materials, with ill-fitting shapes and flimsy plastic clasps at the back.
Until your merchandise improves, I won't be purchasing anything else from you. However, if my R1 or I2 break, I'll definitely buy replacements right away.
29. toukokuuta 2023
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to share your experience with us.
We are highly appreciative of the support and commitment from customers like yourself - who help us bring the game forward!
I will of course forward your feedback about the merchandise to our relevant department and hopefully we can offer the same quality on our merchandise as on our skates/chassis soon 👊
Hope you will keep enjoying your R1 and I2 holders!
Best regards,
Axel & the Marsblade team
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