A really good team—they respond quickly, and everything is reliable. The problem was resolved within minutes. Very nice and polite, no matter the situation.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I played a lot more ice hockey in life, but when I moved to an area with very limited rinks I switched over to Roller Hockey. The movements of a traditional hi-lo skate is a lot stiffer in movement... Näytä lisää
Product is amazing. Marsblades are fantastic. Shipping/importing costs should be up front. I was surprised to get a call that another $100 was required to release my package from a port in DE. Or... Näytä lisää
Yritys on vastannut
Köpte ett par re-used marsblade inlines i våras, älskade dem, så det fick bli ett par Marsblade I2 KIT DLC från Hockeystore också till mina CCM Jetspeed. Alltid velat prova Marsblade på is och jag m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Each century a few new product innovations enter a market to completely change the industry. Like when the carbon fiber hockey stick was launched or when Apples iPhone changed how we see mobile communication. It’s now time for the skating and skiing industry to take the next technology leap. The human body is developed to move with smooth movements to be as energy efficient, fast and powerful as possible. However, the traditional rigid ice and inline skates as well as ski bindings limits the ability to a natural movement pattern. The rocking motion of Flow Motion Technology allows you to get your natural maneuverability back, maximizing performance as well as your skating comfort. Just like there’s no going back to the old wooden hockey stick or the old mobile phone, there’s no going back after trying Flow Motion Technology, trust us. Or, don’t trust us, try our products and find out for yourself.
Yhteystiedot
Storgatan 30, 83130, Östersund, Ruotsi
- sales@marsblade.com
- marsblade.com
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shipping was super fast
Shipping was super fast. Still getting use to the skates, I bought the prospect R1 roller hockey skates and there is definitely an adjustment curve. Very good quality product overall, the chassis and boot are high quality. Not sure about longevity yet
8. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Sean,
As you describe, the Technology can take some getting used to but once you've skated a few sessions, it lets you maximize your performance in a way you cannot achieve on any traditional rigid chassis!
However, great to hear that you are happy with the skates!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Effective but need more efficiency
Took a few emails but finally got the response I needed to set right a mistake I made in sizing.
6. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to leave this review.
Our vision is that we always should answer our customers within 24 hours. So we also did to you once the first email was received (after two minutes to be exact). Unfortunately, in some way, the first email(s) that you sent never reached us.
However, we are happy that we finally managed to help you out to exchange your skates for the correct size.
Enjoy and don't hesitate to reach out if you need any further assistance! 🙌
Best regards,
Axel & the Marsblade team
Great customer service from Axel
Great customer service from Axel, I had to change the size after I ordered and the skates arrived with the right size and very quickly. He always responded to emails immediately. Thanks!
8. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Benjamin,
Great to hear that you are satisfied with the help you got from me upon your exchange request. Hope the new size will fit better!
Have fun and skate safe 👊
Best regards,
Axel - Marsblade
Amazing! Must try
Amazing! Bigger balance point, easyer and faster turns, better grip on ice without need of too sharp edges. Everything is easyer. Even my team mates were wondering, why my skating looked so much better.
One of the best things in hockey equipment I’ve ever bought! No turnig back to old style.
6. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Anssi,
Thanks for the review, that's exactly what we strive for when developing our products! A pioneering technology with a clear purpose.
We are highly appreciative of the support and commitment from customers like yourself - who help us bring the game forward!
Keep up the great work!
Best regards,
Axel & the Marsblade team
Great Product
shipping time was less then a week great item it’s exactly how it was promoted and advertised. only thing my package came the day after the ups tracking started all it said was lanes created until the day before then it said coming tmr. probably on ups side not urs but just wanted to state that.
6. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Ryan,
It's great to hear that you seem to be as happy with the design and performance as we are!
As you say, the tracking updates is trough UPS and they are not sending a lot of updates until the parcel has reached the US. Also, they are not sending a lot of updates during the weekends.
Hope you will keep enjoying your new Marsblades!
Best regards,
Axel & the Marsblade team
Vastaus yritykseltä Marsblade
Hi Dany, thank you for taking the time to leave this review.
Glad to hear that you're happy with the product, keep up the training! 🏒
Best regards,
Axel & the Marsblade team
Great Customer Service
Awesome customer service. There was an issue with shipping, and Axel was quick to help me out. Son loves the skates. Thinking about a pair for myself.
3. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Grant, thank you for letting us know.
We do apologize for the state in which you received the parcel! We have a high standard for how we present and deliver our products but unfortunately, these standards have not been met in your case.
Since your order har been shipped from our warehouse here in Sweden, UPS is the most accessible and broad courier company at the moment. We're very sorry for the inconvenience as UPS are usually very reliable. We will start an investigation with them in order to find out what might have happened.
Regardless, I've sent you an email to sort this out in best possible way!
Best regards,
Axel - Marsblade
My poor financial decisions were worth…
My poor financial decisions were worth it. I work at a roller rink and they work great so far on 15-20 hours of skating per week.
4. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Ari, thank you for taking the time to leave this review.
We are happy to hear that you are enjoying your new Marsblades!
Keep up the good work!
Best regards,
Axel & the Marsblade team
Customer service was great
Customer service was great! After I completed my order, I realized I had misordered. I emailed them and they were able to change my order and keep delivery on time - which happened two days later😊.
4. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Andy, thank you for taking the time to leave this review.
We take pride in keeping our customer services as sharp as our skates!
Also, great to hear that you are satisfied with the delivery time!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Professional service and shipping
Professional service and shipping. I had no problem replacing the rollers with a larger size.
4. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Piotr,
We're glad that you had such a great experience with us all around!
Hope you will enjoy your new skates 🙌
Best regards,
Axel & the Marsblade team
Marsblades are awesome 😎 Been using Marsblades for 5 years now
Been using Marsblades for 5 years now, definitely has made me a better skater!!
4. maaliskuuta 2024
Vastaus yritykseltä Marsblade
Hi Curtis, thank you for taking the time to share your experience with us.
We're happy that you are reaping the benefits of the technology and that it has helped you to be a better skater!
Keep up the good work 👊
Best regards,
Axel & the Marsblade team
Excellent customer service
Marsblade has top- notch customer service. I'm impressed by the fact that they genuinely care about the satisfaction of their customers.
29. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Ian,
We take pride in keeping our customer services as sharp as our skates!
Have fun and skate safe 🙌
Best regards,
Axel & the Marsblade team
Unbelievable!
Wow! Wow! Wow! Got them today and played with them tonight and seriously it has been the best hockey gear purchase of my life. The turns, the strides, the gliding etc… all seemed effortless and gave me an extra pop in my step as well. What I also noticed was that it actually helped my bad knee and I wasn’t playing in pain during the game like I normally do. Played with the 20 radius but will try the other inserts soon.
28. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi, thank you for taking the time to share your experience with us.
This is an awesome confirmation on, what we believe to be; the next generation of ice hockey!
Also, great to hear that the smooth feeling of the patented Flow Motion Technology helps your knee.
Looking forward to hear what you think about our other inserts!
Keep up the good work 🏒
Best regards,
Axel & the Marsblade team
Marsblades rock
Been using Marsblades since they were a kickstarter project. Love them. More control than traditional blades and runners. Latest version is another step up. Outstanding quality, reasonably priced, fast shipping. It doesn't get any better than that.
27. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Jeff, thank you for taking the time to share your experience with us.
This is an awesome confirmation on, what we believe to be; the next generation of hockey!
We are also highly appreciative of the support and commitment from returning customers like yourself - who help us bring the game forward.
Keep up the good work! 🏒
Best regards,
Axel & the Marsblade team
My son LOVES them !
27. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Amy, thank you for taking the time to leave this review.
That’s what we love to hear! Tell him to have fun and keep up the good work!
Best regards,
Axel & the Marsblade team
My second experience with Marsblades…
My second experience with Marsblades and both times have been great. No issues.
23. helmikuuta 2024
Vastaus yritykseltä Marsblade
Hi Matthew, thank you for taking the time to share your experience with us.
Great to hear that the skates are performing as promised!
Have fun and skate safe! 🙌
Best regards,
Axel & the Marsblade team
Great blades but wheels pop off
My 13 yo grandson Loves these rollerblades. They took forever to arrive. Due to traveling, he didn’t get to use them. He’s a travel hockey player & a strong ice skater. We were told these mimic ice skating & he agreed! Problem is the wheels keep popping off, which causes him to fall. Today’s fall was extremely bad & caused by the wheels popping off. At this price, this should NOT be a common occurrence.
28. marraskuuta 2023
Vastaus yritykseltä Marsblade
Hi Leslie, thank you for letting us know.
I can see that your order was placed on November 28 and delivered on November 30 which is faster than our standard shipping method.
However, we are very sorry to hear about the wheel axle and will of course see to this immediately. I have sent you an email so we can sort this out in best possible way so he can start using his Marsblades again soon!
Best regards,
Axel & the Marsblade team
commande et livraison rapide aucun…
commande et livraison rapide aucun soucis de ce coté la. l entreprise est très sérieuse.
25. huhtikuuta 2023
Vastaus yritykseltä Marsblade
Hello Jean,
Thank you for taking the time to leave a review! We appreciate this great testimonial 🙌
Best regards,
Emma & the Marsblade team
Vastaus yritykseltä Marsblade
Tack, Calle!
Kul att höra att du är nöjd med både produkten och servicen 👊🏒
Mvh Emma & Marsblade-teamet
The size is a bit off compared to…
The size is a bit off compared to iceskates. Otherwise perfect.
5. helmikuuta 2024
Vastaus yritykseltä Marsblade
Thanks for the feedback, Daniel! 🙌🏒
Make sure to reach out if you would have any questions: (customerservice@marsblade.com)
Best regards,
Emma & the Marsblade team
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