Marks And-spencer Arvostelua 

Disgusting. E mail sent to advise my wife’s order was in 5 days before our holiday. Alas it was not there and no information as to when it will arrive. Ignored emails, staff unable to give any information. We gave them a chance and have now been told it’s missing and they where aware 2 days ago. Work means no time to replace the swim ware. Dream holiday spoiled . As a share holders the incompetence is worrying. They deserve to go the way of BHS

Just had their Stonebaked Magnificent Meaty Pizza.
One bite reminded me of a mouthful of vomit!
I put it in my food recycling food bin - poor bin I say!
Also their hot cross buns are tasteless!
No more M&S rubbish food for Me!
Overpriced rubbish! No wonder people are going to ALDI and LIDL, at least you EAT their food!

Why are you selling in Russia. Pathetic excuses about franchises. Urge everyone to boycott M&S. profit before lives?

The customer service is useless. I sent them an email and they replied with my message at the bottom of their email, telling me that my email had no content! Did not reply to next two emails. I am cutting my loyalty card and they can have it back.

Courier communication problems re delivery.

I received an email on delivery morning (30 March ) saying order may be delayed by up to 24 hours. This was confusing as all the items apart from one showed as despatched both on the email and on my account. No update was given but I eventually got the tracking information from someone at M&S customer services at 4.30 pm after several attempts to speak to an actual person throughout the day and the parcel was delivered around 5 pm.
I knew one item had been delayed. Today 31st March I have had no further communication about this delayed item. My account shows this item as ‘misrouted’ and there is a tracking reference next to it but no indication as to which courier. I tried Hermes first as this was the courier yesterday but it isn’t theirs and luckily the next one I tried - DPD - has details of the parcel. After my detective work the information is confusing. ‘ Your parcel is at our depot 06.53 ‘
There’s a delay with your parcel and we’ve now sorted it 06.56’
‘Your parcel is at our depot 06.56’
Within three minutes it’s at the depot then delayed then at the depot.

Two couriers Hermes and DPD are used and neither have given any tracking information or estimated time.

On the same day I had a delivery from John Lewis also using DPD and I was informed of a one hour delivery slot. If they can do it why can’t M&S? It seems to me like a communication issue between M&S , their couriers and the customer.

Given the amount of effort needed just to find out when deliveries are due I can’t even think about using M&S online again.

That’s without the fact that the items that did arrive look as though some has placed the box as far away as possible and thrown them in.

Plus de Marks and Spencer food en France hélas ! Repris par Monop, fade, lamentable !

I ordered a pair of boots online and paid the additional charge for nominated day delivery knowing that I would be at home on that day. Had an email followed by a text from Hermes to confirm a delivery time on that day. I was then very confused to receive confirmation that my order had been posted through my letterbox. Boots????
Turns out that the delivery was for a 'free sample' of perfume and my boots are been dispatched separately...and I still have no idea when. I feel I have been totally scammed because as far as M&S are concerned they have delivered something on the date I paid for.
I ordered the boots for a birthday trip and they will not arrive in time.
Totally disgusted that I have essentially been scammed. I will never order anything from them again and would advise anyone else against doing so.

Since Marks and Spencer’s have outsourced their customer service, their service is atrocious and totally unacceptable. I ordered a pair of boots which arrived damaged - I took them back to the store and ordered another pair on line as the store did not have my size. 7 days later they simply cancelled my order and 4 days after that I got a refund . I rang to complain and they simply weren’t bothered and said that anything ordered in line was subject to availability. They said that even though the system said there was stock available this was out of date and couldn’t be relied on ! I hope the brand takes a knock with such poor customer service now. Worst I’ve ever experienced and will not shop on line with them again.

I have had a wrong charging issue witch I tried to rectify on 30th January .I was on the call for 42 minutes were all 3 advisers agreed with me but kept saying it wasn’t banking it was a retail issue after calling both departments both said it was the others responsibility .I
Then asked for a manager and was promised one by to advisers .Today I have spoken to a further two advisers who again blamed each other’s department and couldn’t get me a manager when I was transferred to another adviser who when I requested a manager felt the need to raise his voice and talk over me when I highlighted this was not the way to deal with a complaint he cut me off .I have now requested to speak with a manager at my local store but after waiting a further 20minutes I put the phone down .I am sitting with the phone in my hand and it rang once and then they cut off saying they had left a contact message none on my phone .

Just enjoyed my Breakfast at M&Spencer Victoria place coffee shop.
Thank you to the gentleman who made my latte. He was very professional and I could see is sense of care for his job.
Definitely, a place to come back.

Was looking forward to some M&S Indian food bought earlier today.
Followed instructions to the letter and sat down to enjoy. What a let down! Absolutely tasteless and the ‘chicken’ was unlike any chicken I’ve ever come across.
Questionable origin!
Soooo disappointed. 😟🤮

Worst ever customer service, it has completely collapsed. No one answering phone, when after huge waits they do, not interested in solving problems, passed from colleague to colleague. Issue not resolved after weeks and weeks. I have been a loyal customer for over 50 years- avoid at all costs.

I paid for a mattress, divan base and headboard. The mattress arrived on time some weeks later. However the divan and headboard has been delayed. I haven’t yet seen them two weeks later. Not impressed.

Lobster en croute.
Absolutely awful! Nasty sauce with a most unappealing interior. Complete waste of £50.

To be honest, I wouldn't even rate it if it was possible. I've ordered some kickers/vests/socks only to realise too late that the checkout procedure automatically went for an old address. I didn't notice it at first as the address was automatically chosen for me and so I proceeded with the purchase. Only days later I got a notification from Hermes and only then I realised the parcel was going to the wrong address. Unfortunately, both Hermes and M&S customer service are non existent. What is available instead it is a pointless chatline and in the case of Hermes it is even automated. Basically no one is there to help you.
I somehow managed to find a phone number for M&S and after 10 minutes I managed to talk to an operator who said she would write an email to Hermes and notify it. However, the driver attempted a few deliveries therefore it means the message didn't reach him. Problems like these surely occur all the time but what is lacking is good will from both companies to sort it out. Once they got their money, that's it. Customer service is only a word. Cheap labour, cheap products and indifference towards customers. Isn't this Capitalism? I will never buy anything from M&S even if this means to go out without pants.

Received two bouquets as gifts for my birthday. One is ok the other is dreadful!
Wrapped in a crumpled bit of brown paper and stuffed in a box! Flowers are half dead with no moisture attached. The box was squashed too!
Spoke to ‘customer service’ after waiting for at least 20 minutes on hold.
Customer service not able to rectify the problem as it needs to be the sender who complains!!!
I don’t want them to know as, in my view, it’s not their fault and they would be very upset. They are elderly and don’t make a fuss.
I’m very very disappointed and won’t use M&S flowers again.

I came to M and S opticians Meadowhall sheffield on 11th December at 2.45 pm .
I saw optician Matthew Anstess.
I just requested him that I have lenses from abroad which suit me and I can see with them so please give me the same number .

So he did not do a number test on me but just requested trial lenses of the number I had from abroad .

They asked me at reception to pay 40 pounds though I did not understand why I need to pay when I did not have a formal number check.

Later I called for this afted a few days to ask for a refund of 40 pounds I spoke to Matthew and he accused me of coming to different people several times and was very rude .
He said
"You came in October and consulted Gully in optical express didn't you "
He said this very sarcastically and was interrogating me .
I said I did not come in October this year as I had covid and was at home for 6 weeks from october for chest infections after covid .
But he kept blaming me
"YES You came in October and went to optical express ".
He was not willing to listen .

When I spoke to receptionist also about this she blamed me too for coming this October 2021 though I was unwell and did not go out for 6 weeks in October toll end of November.

I did not see a single customer at M and S opticians when I came and they are always asking me to come .I did not wish to come but the manager from meadowhall called me on Friday and insisted that I come

Why should anyone come with such bad behavior and racist treatment towards customers ?
Then I called customer care head office but they did not get back to me at all and were not helpful either

On Friday I got a call from M and S manager asking me to come for trial lenses on 19.12.21 at 3.30 pm .
She asked if I will have a vision check. I said
No I will go elsewhere for a vision test as i am not happy there .

When I was on my way there today for the appointment and already traveled one hour to get there I called M and S opticians as I recieed a text message saying I should come at 4 pm not 3.30 pm .
I spoke to the manager there and asked her .
She said its for my vision test .
I said politely that I have already explained I don't wish to have a vision test at your store due to the rudeness I faced
Since I paid 40 pounds already I will just come for trial lenses .
She snapped at me
"THEN NO NEED TO COME HERE AT ALL"
YOU WILL NOT GET A REFUND AS YOU SAW MATTHEW

I have never seen such extreme and rude behavior in my life ..
I will report this to the Police also aNd you can't take 40 pounds and not even give trial lenses.
It's shocking appalling threatening behavior. I am also going to publish about this behvaiour of your optician Matthew and about your manager and receptionist on Google and the papers .

After a lifetime of good experience with M&S I felt really let down by them today.
I am living abroad for a few months, so doing most of my Christmas shopping online. I’ve always had good experiences with M&S online, so decided awhile back to send my nephew some wine, which was to be delivered yesterday. I wanted it to be a surprise so didn’t warn him of the delivery.
He received a text from DHL to say the order was on its way, but he thought this was a scam so didn’t respond.
I then received an email from DHL saying my nephew had refused delivery. This was not really what happened. They left no message at his home - he was in at the time they claimed to deliver.
My beef with Marks and Spencer, is that when my nephew heard about the failed delivery, he attempted to sort things out with them and arrange a second delivery. According to him the individual he spoke to was uninterested and very unhelpful.
When I later attempted to rearrange delivery with M and S, they no longer had the product available.
So much for good service.

The lady at the Meadowhall store , in clothing, was so helpful and went out of her way to assist

Used to really enjoyed M&S Food but had a steak pie recently that was so tough it was unbelievable,I complained and just got lip service and was told they would contact me again but nothing ,such a shame there customer service now is non existent but the price of there food just rises.
The Sparks card is totally useless and should be a reward scheme especially at M&S Food prices.