MARKRYDEN GLOBAL LTD Arvostelua 

280
TrustScore 2.5/5 tähteä

2,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Oldukça ilgililer ve süreci güzel yönetiyorlar. Normalde ülkemize yurtdışından gelen 30€ ve üzeri ürünlerde çok sorun yaşıyoruz fakat sizden gelen ürünüm doğrudan bana ulaştı ve ekstra masraf ödemedim... Näytä lisää

Saanut 1/5 tähteä

I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

My credit card was stolen (fraudulently charged) 2 week later I paid for the purchase. I hope that seller will pay attention to this incident. TQ. Disappointed with your reply after the above rev... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The bag actually arrived few days later, than expected, though there has been no communication from the store at all, nor response via email or messenger. I thought I got scammed, so when the bag arr... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Laukku- ja matkatavaraliike

Yrityksen kirjoittama

Welcome to MARK RYDEN GLOBAL! MarkRyden Global is the only official website, the rest are our Distributors. Our goal is to provide our customers with a variety of the latest backpacks. We've come a long way, so we know exactly which direction to take when it comes to providing you with high-quality and affordable products. We offer all of these products along with great customer service and friendly support. We always keep an eye on the latest trends in backpacks and travel accessories and put our customers' wishes first. That's why we have satisfied customers all over the world and we are proud to be part of the luggage industry. We always put our customers interests first, so we hope you will enjoy our products as much as we enjoy providing them to you.


Yhteystiedot

2,5

Välttävä

TrustScore 2.5/5 tähteä

280 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 33 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,5

Kaikki arvostelut

(280)

6 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Price on website was extremely high.

I purchased a backpack from the official website of the seller for €100. After i placed the order, i saw that the seller had a shop in Aliexpress. When i looked up for the same backpack in the Aliexpress shop, i realised that the price was €39,63 (including free shipping). This is very frustrating and got me irritated.

2. toukokuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Hi

Thanks for contacting us and We apologize for the bad shopping experience.

We have checked and the Aliexpress shop under our company name has a very low price because of the platform subsidy, as well as the new customer discount, which is a subsidy from the Aliexpress platform.

As the only official website of MarkRyden, we have to ensure that the prices are balanced and that the quality of our products is guaranteed! If a product is only €40 with free shipping, I believe you will not think it is a good quality product.

Thanks for your understanding and I look forward to your reply.

Best Regards,
Adam
Aftermarket Service Department

Saanut 4/5 tähteä

Took much longer than expected to…

Took much longer than expected to arrive. And the tracking interface is not very informative.

6. toukokuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Hi Jimmy

Thanks for contacting us and We apologize for the bad shopping experience.

Our international logistics timeframe can be affected for a variety of reasons, we have been trying to resolve the issue and we apologize for that!

Thanks for your understanding and I look forward to your reply.

Best Regards,
Adam
Aftermarket Service Department

Saanut 5/5 tähteä

The backpack is big and strong

The backpack is big and strong. Material is well. If there will be more pockets which are possible to zip them it would we great.

But generally this product is really good.

19. huhtikuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you for choosing MarkRyden!

We'll try to do better!

We hope you have a great trip with MarkRyden!

Best.
MarkRyden Team

Saanut 5/5 tähteä

Earlier delivery then expected and…

Earlier delivery then expected and quality of the bag.

31. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you for choosing MarkRyden!

We'll try to do better!

We hope you have a great trip with MarkRyden!

Best.
MarkRyden Team

Saanut 1/5 tähteä

I bought a backpack on April 1 and it…

I bought a backpack on April 1 and it still hasn't arrived.
when will I receive it?

3. huhtikuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Hi German

Thanks for contacting us and sorry for keeping you waiting.

After checking with us, your order is being dispatched and has arrived in your city.

You chose yes for the economy package, we have informed the shipping time in advance when you chose to buy, so please keep waiting.

Thanks for your understanding and I look forward to your reply.

Best Regards,
Adam
Aftermarket Service Department

Saanut 5/5 tähteä

Good product.

20. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you for choosing MarkRyden!

We'll try to do better!

We hope you have a great trip with MarkRyden!

Best.
MarkRyden Team

Saanut 3/5 tähteä

AL FINAL MARKRYDEN CUMPLIÓ

Ya puse varios comentarios sobre este suceso. Al final, después de intercambiar casi 30 emails y 16 meses después, MarkRyden ha procedido a devolver la cantidad pagada por una mochila que no se envió y/o no se recibió. Agradezco a Adams como interlocutor su mediación (a él si se pueden poner 5 estrellas) aunque llevaba 4 meses tratando con él sin éxito.
No tengo la mochila que quería pero, al menos, devolvieron el dinero después del tiempo transcurrido.

22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I am waited 35 days to receive my…

I am waited 35 days to receive my backpack without any word from your side to say sorry for delayeddelivery or anything else.

24. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

We are very sad that you gave us a one star rating.
We contacted a lot of cooperating logistics providers to be able to deliver your goods safely and completely, and filtered out the best one.
We contacted the destination customs remotely because of customs issues, preventing you from paying customs fees, but we asked for nothing in return.
Hope you enjoy your new markryden bag!
Best,
MarkRyden Team

Saanut 5/5 tähteä

nice exshoppinexperience

nice exshoppinexperience. nice service and delivery so fast . I like it !!!

16. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you Qinghua, we are happy you enjoyed markryden !

Saanut 5/5 tähteä

backpack, for a laptop

I ordered a backpack, for a laptop, it arrived in 2 or 3 weeks, the quality is better than I expected, I use it every day, very comfortable, light and durable.

26. helmikuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you Juris, we are happy you enjoyed markryden !

Saanut 5/5 tähteä

Gout product

13. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you for choosing MarkRyden!

We'll try to do better!

We hope you have a great trip with MarkRyden!

Best.
MarkRyden Team

Saanut 5/5 tähteä

I would like to highlight the…

I would like to highlight the after-sales service department. We had a problem, and they solved it in a very positive way. I even got an extra product as compensation.

1. maaliskuuta 2024
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Thank you for choosing MarkRyden!

We'll try to do better!

We hope you have a great trip with MarkRyden!

Best.
MarkRyden Team

Saanut 1/5 tähteä

Fraudulent company, bag never arrived

Order the laptop bag, bag never arrived. Wrote number of emails to the company and via FB account, never got the response or refund. Just recently, got an email the company started Kickstart campaign for product. Shameless. Stay away from the company and such terrible customer experience.

04/22/2024
No refund was received. It has been more than a year, why refund now, when you didn't do it immediately?

12. heinäkuuta 2023
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Hi DON,

did you received your refund now ?

Saanut 5/5 tähteä

Came in 2 weeks

Came in 2 weeks. There is nothing to say about the quality. The best bag I have ever used. The look is beautiful and stylish. There are pockets for everything you need. Especially the card pocket is so valuable. If you want to buy it, I recommend that you buy Compacto Pro,the 3 Pocket version. The separate laptop pocket is an additional protection for the laptop. I can put my 14' Macbook Pro without any problems. I think even a 15-16 inch will not be a problem. Having a separate pocket to put the power bank is very valuable. Also, you can put two sunglasses in the top pocket. A complete bag for daily use as well as traveling. highly recommended.

13. tammikuuta 2024
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Dear customer,

Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.

Thank you so much.

Yours Sincerely,

Saanut 1/5 tähteä

Worst company on the planet worst experience on the planet horrible customer service

Order the backpack online from Amazon was told they were good quality what I found was the backpack seems to be in good quality but the power port on the side of the backpack did not work the cables that plugged into my external battery pack were damaged. I contacted Amazon Amazon promptly replace the backpack with another backpack of the same model that backpack also had the same problem so then I decided to get in touch with the manufacturer the manufacturer told me from there customer service department that they cannot help told me to get in touch with Amazon but would not give me a number or a contact I had 11 emails stating the same thing who to talk to at Amazon could not never get an answer they refuse to help me with my situation so I went back to Amazon Amazon made it right and now all I get is threatening emails from Mark Ryden this company is horrible that there is no customer service I hear they're in Canada but doing business in the United States as a US branded company. Do not do business with this company they have horrible business practices they will leave you standing as long as you pay for their lousy product they feel they owe you nothing. But their game is to run out the clock put you off put you off put you off and put you off until you just go away again do not buy anything from this company! MARKRYDEN GLOBAL LTD says this is a fake website.. These guys are trying everything to fix the reviews without fixing the horrible customer service! RUN from this company!

2. tammikuuta 2024
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Dear customer,

Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..

If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com

please note, amazon is not markrydenglobal. thats two different department .

and we checked email that :markrydenbackpack.com is fake website , IM not sure how you understand our English .

Thank you so much.

Yours Sincerely,

Saanut 5/5 tähteä

DREAM BACKPACK FOR TRAVEL

NCIE DESIGN AND COMPETITIVE PRICE

9. joulukuuta 2023
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Dear customer,

Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.

Thank you so much.

Yours Sincerely,
Adam

Saanut 1/5 tähteä

Stay away from this company

I ordered a backpack on Nov 13 that was only shipped 2 weeks later although I cancelled the order. I still don't know where the backpack is as the customer service doesn't respond. I'll report this company as fraudulent, please do the same if you experienced issues.

13. marraskuuta 2023
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Dear customer,

Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..

If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com

Thank you so much.

Yours Sincerely,
Adam

Saanut 1/5 tähteä

Bag never arrived!

Bag never arrived!! It's a scam beware!

24. lokakuuta 2023
Oma-aloitteinen arvostelu
MARKRYDEN GLOBAL LTD-logo

Vastaus yritykseltä MARKRYDEN GLOBAL LTD

Dear customer,

Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..

If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com

Thank you so much.

Yours Sincerely,
Adam

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