Marcellanyc Arvostelua 277

I love love love Marcella! I have some of her tunics and a fabulous maxi dress….. fabric amazing! Designs amazing!!!! Quality amazing!!!! Keep doing what you’re doing!

Customer service is nonexistent. I have been a very good customer…shipping has always been very slow. My most recent order still has not been delivered . I have sent numerous emails…..I cannot recommend ordering from them any longer. I have been charged< they have been less than truthful regarding the status of my order. I was informed days ago …it was processed, waiting for carrier. I then received another email….saying it will be preceded and sent to carrier. They are incompetent ot they lie.

My order of around $200 (2 shirts) is currently on day 13 and I just received notice that there’s a delay. They can’t give me an eta, and I planned to bring these on a trip I’m leaving for next week. Who would have thought that ordering 3 weeks in advance wouldn’t be enough?

On August 31, 2025, the Marcela NYC brick and mortar store closed on Fillmore Street in San Francisco. I went to the sale that day and bought the Audrey sweater, and a dress. The Audrey sweater is phenomenal. It doubles as a statement piece for work and evening occasions. I miss the store’s presence in San Francisco as it elevated the style on Fillmore Street, and in the surrounding area. Thank you so much, Marcella NYC!

After spending way too much time to place an order due to a terrible app exchange system that required me to repeatedly reenter info and refill my cart with the items I wanted, my purchase went through with mistakes. The checkout module undid a promo for free item offer that had been in my cart per the written terms in the offer. The checkout module erroneously increased my total by $50 charged to my credit card. It also held back my order shipment date until they received the exchange item even though I'd selected the exchange option to ship immediately. Trying to get it fixed with Marcella NYC took almost a week of slow email responses, with a bunch of nonsense answers that were illogical and scammy. By the time they got to any several of the items I'd purchased were sold out and they hadn't held them when I bought them, now I have to deal with a different problem of cancelling the entire order. I'd wanted to try this company for a while but heard horror stories like this were common. I think the recent good reviews may be fake/paid.

Almost 3 weeks after I placed my order and there was still no update or signs that the order had shipped. I reached out to customer service to see if I could get an update and was met with an unhelpful response from an AI assistant. I emailed again and a customer service rep replied and canceled my order because they did not have enough stock to fulfill my order. I have never run into an issue like this with any online retailer, including other small businesses. The products look great online and I was planning for a while to buy something. Unfortunately I endded up very disappointed by this unprofessional and disorganized service.
Update - they do not even reply to customer service messages within 24h on working days. I highly suspect they forgot about my order and ran out of stock by the time I reached out.

Marcella is truly an amazing company all around. There are very few companies who not only treat their employees with integrity and respect, but also their customers. On top of this, they have a sustainability/environmentally-conscious approach to their business, which is rare in the retail clothing industry. The icing on the cake is their customer service - top notch. I love their unique and chic pieces, the material is high quality and the fit is wonderful. I also love that they offer so many modest pieces (tunics, longer sweatshirts, etc.)- again, a rarity. I can't recommend them enough.

I shopped at Marcella NYC for the first time and bought the Mackenzie wool coat for Black Friday and was extremely excited for it. It took awhile for the coat to arrive, but I was patient. However, I ordered the wrong size and it was final sale (marked on website), so I asked for an exchange which they reasonably denied, despite the coat be sold at full price on their website in the size I needed. So I asked if a manager/supervisor can confirm- Lucky I (a customer service rep, I presume) was the one answering my emails. She didn’t escalate to a manager despite multiple requests and I even offered to buy the coat at full price to get the correct size. She denied both and was sending me templated emails saying it’s not possible. While I understand that returns do create a sustainability issue, in my case I was asking for an exchange along with paying the difference. My request was reasonable and asked with politenesss. No flexibility for my first time interaction with the brand and I’m not going to shop here again. I do not recommend.

I have not been able to get any response from this company regarding my instant exchange. I sent in my return the same day I received the order and followed the process.
I’ve only been able to get in contact with their “virtual assistant” who now says my order doesn’t even exist. I’ve been charged twice on my card, don’t have my jeans, and don’t have a refund.

Horrible company.

Some of the clothing is great but other pieces not so much. Beware of their return process! They use bots instead of people. I opted to replace items, returned items a month ago, and have not received any replacements. I just took a $236.80 loss to try new pants. Will not make that same mistake again!

While the item in question (which was very well-made) didn't work out, the customer service is amazing! I was unable to process the return on my own because when I entered it into the platform, I kept getting a message that the item wasn't eligible. Emailed customer support, got a prompt response, and when the glitch persisted, they processed it on their end and sent me a QR code. A frustrating situation made simple, thanks to an efficient, friendly team. I'll definitely shop with Marcella again!

I ordered a few pieces after looking at them for ages. I absolutely love each piece. They fit true to size, and the quality is great. I had a small issue with the shipping charges, and their support team got back to me within 24 hours and immediately sorted it out for me, no questions asked! Highly recommend.

I placed an order almost a week ago that's been "processing" with no update or tracking number. All outreach to their support email has gone completely unacknowledged. I aim to support small businesses but this is ridiculous and I will have my bank dispute the charges. Get a real person to help with customer support already.

No wonder the comments on Reddit warn people about shopping here. This company feels shady, and the customer service is honestly horrible. I reached out immediately/2 minutes after placing my order for a simple size change, and they were completely unhelpful. And the customer support stopped replying after saying they can't help. There’s zero flexibility and no real support. I won’t be shopping here again.

My 2 greatest discoveries this year have been reformer Pilates & Marcella! I want to add everything they sell into my wardrobe! I love that they use environmentally conscious packaging & that I’m benefitting education for women & girls globally. It’s a win win all around! Keep up the great work!

These products are so well designed and such high quality! I just absolutely love the great styling that is urban and artistic ! would highly recommend this company 😊

It feels great when one can find the entire package in 1 brand!
Quality
Creativity
Great price point!
The best is left for last, the customer service is TOP notch!!
I have purchased at this point about 12 pieces — every single piece I wear receives multiple compliments!

Highly recommend!

I've made many purchases from Marcella and I absolutely love every one! Each item is consistently well made and beautiful! I highly recommend to anyone who loves fashion but wants to do something extra for our planet / people.

I love my dress and accurately, we had a big Autumn 🍂 party and a surprise wedding…. I was the bride in a great black Marcella Dress 🥰❤️

I decided to buy only from companies that were amicable with the environment and treat their employees right. I love that Marcella does not mass-produce and you can tell it's true. I got two blouses and I love them so much. Excellent construction, and they donate to girls's school in Africa.