Mamasandpapas Arvostelua 

Although the website states that my parcel was delivered, it never arrived. When I first complained, I was told there had been some issues. I was then asked whether I wanted a refund or for the parcel to be resent. As I really wanted the items, which were baby clothes, I requested a replacement.

That was six days ago, and the parcel still hasn’t been resent. I have contacted customer service twice more but have received no response.

This is extremely frustrating and disappointing. These clothes were intended for a baby, and at this rate, the baby will have outgrown them by the time the parcel eventually arrives. I expected much better service and communication. Unfortunately, I cannot recommend this company based on my experience.

We went to Dundrum, Fiza was lovely. Took care of us patiently and answered all of our questions. Was a really nice experience.

Current dealing with customer service and disgusted with their emails. Broken cot but told it is not covered under warranty as I can't prove its a manufacturing fault. It is still covered by its 2 year warranty but apparently I have to prove its a manufacturing fault...absolutely disgusted #customer protection

Anna in the Blanchardstown branch is incredible!!! We hadn't a clue what we did/didn't need for our first born and she was so patient, reassuring and knowledgeable, explaining everything, how everything worked, what products were/weren't compatible with eachother and even advised us on discounts available. She wasn't pushy at all, a pleasure to deal with and made our preparations infinitely easier.

Refunded my payment but then they sent me emails asking me to pay. I tried to access the website to pay but I was denied access. Also, I landed on a page on its website that said the website was moved or removed. I wrote to customer support to explain the issue and the emails bounced back, so this email doesn’t appear to work anymore. What is going on????

Although I love Mamas and Papas, their delivery company Eastlake Ireland Limited really lets them down. The delivery company offers assembly, left me with a changing unit with a drawer sticking out more than then others, you should have heard the crashing sounds from them assembling, and then after all this crashing there was a ‘broken piece’. What was worse was the company then promised to sort the after Easter and they are now pushing it off another week again, after I paid them for assembly. For such a great company for baby products and furniture there large furniture delivery company really lets them down to the point I would use a different company.

Jen served us at the Charlton branch. Excellent customer service and we found a great car seat.

Gillian and Marie were brilliant! I came in to find a nipple shield and got completely confused on what size to get. I went to ask the women at the counter if they could offer any help and they were very reassuring. Gillian happened to have a size guide which I was able to use and get the correct size. I felt a bit foolish for not having my size on hand but both women were so kind about the whole situation.

Appalling online experience on the .ie website. There’s always a problem with the billing, orders always arrive confused (either items missing or wrong size etc)… I just honestly never had straightforward positive experience. The only saving grace is the quality of products… but then on the other side it’s reflected in their price. I’m very determined not to ever order anything from this website again.

The first issue is the billing. Despite the site saying EU cards are okay to use, it is impossible to choose any other country than Ireland in the dropdown menu of the billing address form. Result – the payment doesn't go through.

Had to transfer the money and pay with an Irish card. And, to my surprise, I got an email again that the payment didn't go through. Which was just the system lag, apparently.

So, instead of completing the order in a few minutes, I spent several days with customer care.

The website doesn't have a favourites function. Which was sad in the beginning. But due to all this hustle, I've found out there is no need for this site for some smaller baby purchases – those kinds of things are 30-40% cheaper, for example, on Amazon.

Awful experience so far, made large order over a month ago and still haven’t received it. Mailed after 2 weeks told it hadn’t gone through properly. Given a new delivery date. Date came, no delivery, kept getting confirmation emails as if I had just ordered it, now on 5th delivery date and now told it hasn’t left the warehouse yet and nobody can tell me why! Baby due in a week, am doubtful I will get the items at all. No one seems to know anything. Won’t be ordering again. Ridiculous

Becky at the Nottingham store was helpful, informative and professional!! Great ambassador for the store.

DISGUSTING ARRIVAL OF MY ORDER I have just received an order with clothing in, what a disgusting state it’s arrived in the baby velvet robe just chucked in a bag all creased up, the delivery had taken almost two weeks to get here… this is the first order I’ve placed and will be my last !!! All the hype about your brand the quality and service is not what you advertise it to be !!!

We went into mamas & papas blanch to shop for our travel system and we wore served by Adam! He was an absolute pleasure to deal with and was so helpful he was able to answer all our questions and was so friendly too, he made spending a lot of money a lot easier! Thanks so much Adam

Fantastic, supportive and insightful service from the Joan in M&P Blanchardstown.
Helped us with every element of our necessity shopping for our baby due next month.
Thank you Joan, you made a daunting shopping spree so easy and practical that I enjoyed every minute. Lindsay

Went to the Gateshead store and was served by Bethany. She was very knowledgeable and helpful throughout our time. We came away very satisfied with our purchase and the attention/ care we were given. Amazing staff, very friendly.

Went into the White City branch needed a gift for my friend expecting her baby was helped by the lovely Rebecca she helped me pick out a perfect gift for my friend, I’m clueless when it comes to Gifts so I’m glad I had help from someone who knew what they was doing a big 5 stars thank you Rebecca

Went into Mamas and Papas in Blanchardstown. We were helped out by Adam with choosing our travel system. He was a fantastic help! He was very knowledgeable about all products. Such a lovely shop, will definitely be back.

We went to Mamas & Papas in Blanch today looking for travel system for our first baby. We were served by Adam! Very profesional & knowledgeable person, pleasure to deal with, very helpful nothing was a problem, he demonstrated different options for buggies etc which certainly helped us to pick suitable travel system. Even though we left awful amount of money in there😂Adam definitely made it less painful! Matt & Ali