Useful online platform and prompt after-service. I ordered a blind larger than 2m x 2m and did not appreciate that the fabric would have a seam in it. Of course it was buried in the small print, but... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’ve used the company before so knew it was a good service . Kept informed of the progress of the order to delivery and when I had a problem with the delivery Marc was very helpful and contacted th... Näytä lisää
Mieszkam w Irlandii i tu złożyłem zamowienie . Otrzymałem przesyłkę w ekspresowym tempie, niestety uszkodzoną. Ich telefon nie odpowiadał a na odpowiedź emailowom czekałem 3 tygodnie ( pomyślałem nawe... Näytä lisää
Yritys on vastannut
I purchased 5 blinds and so far the ones that have been put up are fantastic. The quality is amazing. I paid the extra £20 so that if I'd measured them incorrectly then they would be replaced for free... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Yhteystiedot
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Yhdistynyt kuningaskunta
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Erinomainen
14 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was about to commit to buying made to…
I was about to commit to buying made to measure blinds from Dunhelm, thinking they'd be cheaper but they were plastic looking like wood. I then started to look online & came across 'Make My Blinds' & another website where the prices were pretty much on par. I went with MMB as the lead time was shorter.
I didnt receive any purchase invoice & when I queried this, I'd given the incorrect email. This was soon rectified & a copy was emailed to me & I could still track even though I couldnt change the address. The customer service were polite & efficient. I waited seconds for my call to be answered.
The delivery guy was also very helpful & carried 6 boxed up blinds inside for me. I was very happy with the quality & sturdiness of the make & they were packed well. It was so easy to measure up (Dunhelms 'how to' seemed a lot more daunting). The process was quick but I did measure each window a few times to be sure.
The blinds went up and look amazing. I ordered a matching blind out of plastic for my ensuite sower room. Just two things - for some unbeknown reason each head cover was 1-2 mm too long and had to be sawn off. Not a problem for me as I have an angle grinder.
Also the confusion of thinking they'd sent out an incorrect blind. One end of the box had my measurements but the other read 100cm x 135cm. This really threw me, so just check each end for the correct size you ordered!
Overall still a quick service & I'm very happy. Six blinds cost me less than £400.00, they were on sale plus another 10% off for spending a certain amount. A great service.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Roz,
Thank you so much for your detailed and thoughtful review.
We’re delighted to hear that you chose Make My Blinds and that you’ve been so pleased with the overall experience – from the ordering process and customer service through to delivery and the final look of your blinds. It’s especially great to know you found the measuring process straightforward and achieved such a fantastic result across multiple windows.
We’re also really pleased that our team were able to quickly resolve the email query and provide the support you needed, and we’ll be sure to pass on your kind comments.
Thank you as well for highlighting the points around the headrail covers and packaging labels. Feedback like this is incredibly valuable and helps us continue to improve both our products and the overall experience.
It’s wonderful to hear how happy you are with the quality and value, and we truly appreciate your recommendation.
Kind regards,
The Make My Blinds Team
blinds haven’t showed up
Delivery should’ve been yesterday, waited home all day. Nothing. Out for delivery today, due between 15.21 - 17.21. Nothing. They just turned off the tracker and went home. Chat shuts @5pm which is useless. Not even so much as a phone call from the driver - £15 next day delivery charge, now entering the weekend on day 5 without my blinds. Need to use a more reliable delivery company.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Josh,
Thank you for taking the time to share your experience, and I’m really sorry for the frustration caused by the delay to your delivery.
We completely understand how disappointing it is to wait in for a delivery that doesn’t arrive as expected, especially after paying for next day delivery and then facing further delays without clear communication. That’s certainly not the level of service we aim to provide.
This isn’t the experience we want for our customers, and we take feedback like this seriously.
One of the after care will be investigating to see what happened and will be back in touch with you.
Thank you again for bringing this to our attention.
Kind regards,
The Make My Blinds Team
Absolutely brilliant blinds
Absolutely brilliant blinds, take hardly anytime to fit, look fantastic and are high quality.
Customer service is excellent too 😊
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Rosemary,
Thank you so much for your lovely review.
We’re thrilled to hear how pleased you are with your blinds and that you found them quick and easy to install. It’s also fantastic to know our customer service made a positive impression.
Thank you again for your kind words and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
These guys really saved my bacon
These guys really saved my bacon, I needed custom blinds quickly and Mark organised it over the bank holiday weekend to have the factory expedite my order, he went above and beyond and they were manufactured on the Tuesday shiped at 5:00 p.m. and arrived at 7:30 a.m. on the Wednesday morning... just in time for me to travel to the property to get them fitted.
Moving house is incredibly stressful and Mark removed all the stress from this part of the process, the blinds I wanted were on sale, so my order was excellent value and yet I was treated like a valued customer throughout.
Now they are fitted they are the perfect sizes and I'm very impressed with the quality and ease of installation.
I couldn't be happier so I would definitely recommend these guys to anybody who needs custom blinds at reasonable prices, and importantly, impeccable customer service. Something I value just as much as everything else.
A huge thank you to Mark and the team,
David B
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi David,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear how pleased you are with both your blinds and the service you received. Moving house can be a stressful time, so it’s great to know that Mark was able to step in, support you, and help make this part of the process as smooth as possible.
We’ll be sure to pass your kind words on to Mark – he’ll be thrilled to know his efforts made such a difference, especially arranging everything over the bank holiday to meet your timeline.
It’s also wonderful to hear that the blinds arrived in time, fit perfectly, and met your expectations for quality and ease of installation.
Thank you again for your recommendation and for choosing us – it really does mean a lot.
Kind regards,
The Make My Blinds Team
Joshua the customer service man I asked…
Joshua the customer service man I asked for help from was so helpful and courteous. I must say I was pleasantly surprised. Nothing was too much trouble. My request was dealt with by Joshua who went to a lot of trouble on my behalf and came to a very satisfactory conclusion.
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Tina,
Thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience with our customer service, and that Joshua was able to support you so effectively. I’ll be sure to pass on your lovely comments to him – he’ll be thrilled to know his efforts made such a difference.
It’s great to know your request was resolved to your satisfaction, and we really appreciate you taking the time to share your experience.
Kind regards,
The Make My Blinds Team
Followed the measuring instructions on…
Followed the measuring instructions on their website for the Clic fit blinds, ordered the size of visible glass between the gaskets/seal. When we received the Clic fit blinds and tried to fit one by following their fitting instructions, we discovered they do not fit because they aren't wide enough. Tried getting hold of customer support on live chat was told to email, did not receive a reply, sent another email, did not receive a reply, so tried the live chat again and was told to be patient and rest assured they will provide assistance as soon as they can. After 5 days of no response, not even we have you email and will get back to you asap, I decided to ring them, spoke to a person called Tim, who basically lied to me, said he would reply to email after the call, and he would call the factory to see why all my blinds were 4mm narrower than I ordered and also asked me to send pictures of the the brackets fitted and with the blinds attached to make sure I was fitting them correctly, he never replied to the email. So I tried to the live chat again and spoke to Marc, who told me Tim would try and ring me Friday afternoon or Saturday morning, he didn't. Finally after 12 days I receive a reply from Joshua, saying "I have taken a look at the website and we state there is a 4mm manufacturing tolerance on all our products. This is a legal tolerance for all made to measure products." I don't think they understand what tolerance means. No offer of help on how I can fit my blinds as they aren't wide enough, just if I can provide evidence of the size of the blinds by taking pictures they can review it internally. Also we paid for the measuresure cover, I would not recommend anyone buying it as it doesn't cover anything, even though it says "Measuring for your blinds is easy with our helpful guides and videos - but mistakes can happen!"
Terrible experience, £500 out of pocket and stuck with blinds that don't fit as they instructions say they should.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear James,
Thank you for taking the time to share your experience, and I’m very sorry to read how frustrating this has been for you.
We completely understand how disappointing it is when blinds don’t fit as expected, particularly when you’ve followed the measuring guidance and added MeasureSure cover for peace of mind. This is clearly not the outcome you were expecting, and we appreciate how concerning this must feel.
I’m also sorry to hear about the delays in communication and the lack of follow-up you’ve described. That’s not the level of service we aim to provide, and we understand how this would add to your frustration.
While manufacturing tolerances do apply, we would always expect to fully review any concerns like this in detail and provide clear, timely support to help reach a resolution. It’s important to us that every customer feels supported throughout the process.
Please be assured that your case is now being looked at by our aftercare team as a priority. We would really like the opportunity to review everything thoroughly with you — including the measurements, fitting, and the cover you’ve purchased — and work towards a fair and practical solution.
Thank you again for your feedback — it’s incredibly valuable in helping us improve both our products and our service.
Kind regards,
The Make My Blinds Team
Service as seamless as their blinds by Amy
All good things to say about this company. Heard about from a recommendation and ordered a very large blind 165 wide by 250 drop which was costing a fortune elsewhere. It arrived quickly and had a minor but annoying fault with a mark on it. I emailed customer service where Amy helped me out. She was great got details of what had happened and was immediately on to finding a solution. She contacted the factory team and they were happy to remake the product straight away and apologised for the inconvenience. Will definitely be using for all the future blinds and telling my pals. Thanks!
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Harris,
Thank you so much for your fantastic review. We’re delighted to hear that you had such a positive experience and that your blind offered great value compared to elsewhere.
We’re sorry to hear there was a minor issue initially, but it’s great to know that Amy was able to step in and resolve this quickly for you. We’ll be sure to pass your kind words on to her and the factory team — they’ll really appreciate it.
It’s wonderful to hear that you’ll be returning to us and recommending us to others. Thank you again for choosing us.
Kind regards,
The Make My Blinds Team
Exceptional customer service.
I have fitted 6 full houses from Make My Blinds. Service and quality has always been excellent. Special mention to Jessica where nothing was too much trouble during a recent request for assistance. 5 star service.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Mike,
Thank you so much for your fantastic review. We’re delighted to hear that you’ve consistently been happy with both the quality of our blinds and the service you’ve received.
It’s especially great to see your kind mention of Jessica — we’ll be sure to pass your feedback on to her. She’ll be really pleased to know she was able to help.
We truly appreciate your continued support and your 5‑star recommendation.
Kind regards,
The Make My Blinds Team
Excellent service
Excellent service and pricing. Products were of great quality and were delivered quicker than we expected. Highly recommended.
13. marraskuuta 2025
Vastaus yritykseltä Make My Blinds
Hi Dirk,
Thank you so much for your fantastic review. We’re delighted to hear that you were happy with the quality of the products, the pricing, and that your order arrived quicker than expected.
We really appreciate your recommendation and thank you for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Make my blinds saved the day.
I had made a right blunder on my order of 3 blinds ie 200mm too short on each. I was way passed the cut off time for alterations but Make My Blinds pulled the stops out and saved the day for me. I’m so very grateful and have no hesitation in recommending them. The quality is superb as this is second lot I have ordered from them and so easy to install
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Tina,
Thank you so much for your fantastic review. We’re delighted to hear that we were able to help put things right for you and “save the day” — it’s exactly what we aim for.
It’s also great to know this is your second order with us and that you’re pleased with both the quality of the blinds and how easy they were to install. Your recommendation really means a lot to us.
Thank you again for choosing us.
Kind regards,
The Make My Blinds Customer Team
they take you money but then...
they take you money but then...? nothing. after 3 days, nothing. no response on the telephone, no response on the webchat...nothing. Wish I'd ordered with one of their competitors who promised to ship in 24 hours...
Have upgraded from 1* as i did in fact eventually manage to get through on the webchat. But there are no excuses for not answering the phone, and their response makes no mention of the fact they don't bother to man their phone lines.
As for delivery times, if they had made it obvious when I might expect to see my blinds before I'd paid (like, say, Amazon do on every order), I might not had pressed the pay button, or I would have looked for someone who might be able to deliver more quickly, as time is an issue for me. It might not be for others. If they really want to manage people's expectations and avoid irritating paying customers, then being super-clear about delivery waits would be better. But I'm guessing they would worry it might put people off?
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Simon,
Thank you for your review, and we’re sorry that you felt disappointed with your experience.
We’d like to clarify that we were able to respond to you via webchat yesterday, where we confirmed your expected dispatch date as 11th May, in line with the information shown on our website at the time of ordering. We apologise if you were unable to reach us by phone — we were experiencing a higher than usual call volume.
We understand how important clear communication is and appreciate you raising this. If you have any further questions about your order or delivery timescale, our team would be happy to help.
Kind regards,
The Make My Blinds Team
Ordered 3 times and 2 of the 3…
Ordered 3 times and 2 of the 3 experiences have been bad:
First issue: blinds made too big for space and after back and forth agreed to re-make them. I had to chase for 5 weeks and eventually they delivered *plot twist* the same faulty blinds.
Second issue: automatic blinds controller doesn't work and looks like it was designed in the 90's
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Harold,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience — particularly as a returning customer.
We completely understand how frustrating it must have been to encounter repeated issues, especially with the remake not resolving the original problem and the concerns you’ve raised regarding the motorised controls. This is certainly not the standard of product or service we aim to provide.
One of our aftercare team will be contacting you to discuss your concerns in detail and work towards a suitable resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Make My Blinds
Excellent Customer service
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother, if you have a problem they are happy to help with there easy to use customer service number. So anyone wanting blinds this is your site
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Dawn,
Thank you so much for your excellent review. We’re delighted to hear that your blinds arrived within a good timescale and that you’re happy with their quality.
It’s especially great to know that our customer service team was able to help quickly when you experienced an issue and that the replacement was sorted without any hassle. We always aim to make resolving problems as easy as possible.
Thank you again for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Absolutely best customer service
Absolutely best customer service. Paul Was fantastic polite and so knowledgeable. The quality of the blinds was super. Will always buy my blind from here. Thank you Paul.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Samim,
Thank you so much for your fantastic review. We’re delighted to hear that you received such great service and that you’re happy with the quality of the blinds.
We’ll be sure to pass your kind words on to Paul — he’ll be really pleased to know his knowledge and support made such a positive impression. Thank you for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Great quality and great customer service
I have ordered 5 blinds from this company, they are great quality.
The directions and instructions were easy to follow and I was able to install them on my own.
I did come across a few user issues where I needed advice however these were swiftly sorted out.
Aftercare is brilliant, one of my blinds became damaged and when I contacted make my blinds to see if they could help they sent out replacement parts asking if I was happy to do the repairs, which I was and I did.
I would like to give Kate a special mention, her customer service is second to none.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Jo,
Thank you so much for your fantastic review.
We’re delighted to hear that you’re pleased with the quality of your blinds and that the instructions made installation straightforward.
It’s great to know that any issues you came across were resolved quickly and that our aftercare support met your expectations. We’re especially pleased to hear your kind words about Kate — we’ll be sure to pass this feedback on to her, as it will mean a great deal.
Thank you again for choosing Make My Blinds and for taking the time to share your experience.
Kind regards,
The Make My Blinds Team
Poor products and awful customer service
Had to use this company due to the trusted company I usually use being unable to provide the size I needed for one blind. Had 3 blinds delivered ALL faulty. The turning wheels do not tighten whatsoever so they do not stay hung over. The overall manufacturing is poor with the glue still being liquid form on the ends. The weighted poles at the bottom of the blinds are secured in so as soon as you move the blinds they slide out. Contacted Mark at customer services who has still not sorted out my issues and has since ignored my emails including the videos he requested. I live alone in a flat that now has no blinds in the main room with everything on display which is not safe at all. Truly disappointed that I wasted nearly £200
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Chezeve,
Thank you for taking the time to share your feedback, and we’re very sorry to read how upsetting this experience has been for you.
We fully understand how concerning it is to be without suitable blinds, particularly when this affects your sense of privacy and security, and we apologise sincerely for the frustration caused.
We have been in contact with you regarding this matter and, following our recent communication, we understand that two of the blinds are now staying in place. We have also confirmed that the smaller blind will be replaced under our MeasureSure cover, with ourselves covering both the delivery cost and the price difference between the original and replacement blind.
We’re sorry for the delays you experienced during the process and for any inconvenience caused while this was being resolved. Your feedback regarding the product and communication has been noted and will be reviewed internally to help prevent similar issues in future.
Thank you for working with us to move this forward, and our aftercare team will continue to support you until everything is fully resolved.
Kind regards,
The Make My Blinds Team
Excellent company
Excellent company. Quality of blinds amazing and delivered so quickly. Have managed to fit a majority of the house for £400 just two windows left to do. They look great would absolutely recommend to anyone.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Laura,
Thank you so much for your fantastic review. We’re delighted to hear that you’re pleased with the quality of the blinds and how quickly they were delivered.
It’s great to know you’ve been able to fit most of your home within budget and that you’re happy with how they look. We really appreciate your recommendation and look forward to helping you with the final two windows when you’re ready.
Kind regards,
The Make My Blinds Team
Issue Remedied
I had a poor experience with SureCover initially, but after some push, the team contacted me and fixed the issue.
The Irish phone numebr on the website seems fake, and the team were not responsive at the start, but once they get onto the issue, it does get resolved.
Quality-wise, the blinds are nice but the bottom inserts could benefit from end caps (I have that on blinds from another company), so could be a great inprovement to make these look super high end.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Elena,
Thank you for taking the time to share your experience, and we’re genuinely sorry to read how disappointed you are with your recent order. This is certainly not the experience we want our customers to have, especially when using our MeasureSure Cover, which is designed to provide reassurance on more complex windows such as bay setups.
We’re sorry to hear about the fitting issue with one of the blinds and for the frustration caused by the lack of response when you tried to contact us. That is not acceptable, and we apologise sincerely for the inconvenience and loss of trust this has caused.
Your feedback regarding the finish of the blind and the comparison you’ve made is also noted and will be shared with the relevant teams for review. We always welcome constructive feedback as it helps us improve both our products and service.
One of our aftercare team will be reaching out to you shortly to review your order in detail and discuss how we can resolve this for you under the MeasureSure Cover.
Thank you again for bringing this to our attention, and we hope we can restore your confidence in Make My Blinds.
Kind regards,
The Make My Blinds Team
Excellent customer service by Paul!
I came across this company when looking online for blinds and comparing prices. This company came out with the lowest price for the blind we needed. We received our blind in good time, with comms along the way letting us know when it would be delivered. The quality of the blinds are great and looked great and were easy to install. There was a slight issue with one of the cords which we only noticed when installed. This didn’t affect the use. I contacted make my blinds by email and called them the too. I spoke with Paul who was amazing, Paul looked through my query whilst I was on the phone and discussed the photos I sent. Paul then let me know what he was going to do and gave me a clear time frame, also explaining he would be out of office for a few days but would still help resolve my issue. I then received a notification 3 days later telling me that a new replacement blind would be delivered, with Paul confirming this by email. Paul’s customer service was great and personable and honestly wowed me! I wouldn’t think twice about recommending this company and will definitely use them again, for the great quality of the blinds and the great customer service. Thanks again!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Katy,
Thank you so much for taking the time to leave such a detailed and fantastic review. We’re delighted to hear that you were happy with the quality of your blind, the delivery updates, and how easy it was to install.
We’re especially pleased to hear that Paul was able to assist you and provide clear communication and reassurance throughout the process. Your kind words will certainly be passed on to him, as we know how much it means to our team when their efforts are recognised.
Thank you again for recommending us and for your trust in Make My Blinds. We look forward to helping you again in the future.
Kind regards,
The Make My Blinds Team
Unfortunately had a very dismal…
Unfortunately had a very dismal service, my order eventually turned up after almost a month, that was only because I had to track the courier depot myself. After apparently 11 missed deliveries later, I gave up and googled the postcode of DX courier services and drove a 29 mile round trip to get the blinds myself, after weeks and weeks of e mails and tracking conversations not to mention lost income ,having taken loads of time off work to recive numerous so called missed deliveries,it turned out that make my blinds had an address label of which had no identity ,and never existed!! When I asked for a refund, as I had no blinds at that point,I was advised once dispatched ,its not down to them,even though they appointed the delivery service. I initially held DX responsible, but having got to the bottom of the situation, it was plain to see it was definitely not the fault of the courier and the blame solely lays with make my blinds admin . Ive since had no response after numerous e mails to make my blinds, asking have I had my goods as they claimed the goods were delivered, I simply responded " no not delivered but collection in person " ive still had no response. Bottom line is,the blinds were ok for the money,however its cost me a heck of a lot more in lost revenue and fuel having to collect myself. YOU SHOULD BE ASHAMED OF YOURSELVES. Very disappointed customer here and any further business will not be put your way!!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Steve,
Thank you for sharing your experience, and we’re very sorry to read how frustrating and disappointing this situation has been for you. We fully understand why the delays, repeated delivery issues, and the amount of time and expense you’ve incurred would have caused significant frustration.
We sincerely apologise for the problems surrounding the delivery of your order and for the communication issues you’ve experienced while trying to resolve this. This is not the level of service we expect to provide, and we’re sorry that you felt left without support during what should have been a straightforward process.
We appreciate you taking the time to explain the situation in detail, including the steps you took to collect the order yourself. Your feedback is being taken seriously and will be reviewed internally to help prevent this happening again.
One of our aftercare team will be reaching out to you
to discuss the issue further and to see how we can address this for you.
Kind regards,
The Make My Blinds Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.