AI-slop company that fooled me into buying their product. If you look for magnetic chess on amazon, ebay, allegro or any other online retailer you will find EXACTLY the same stuff at 20% of the price.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have ordered 3 sets of MagnetChess for my family, but for some reasons my order has been lost and returned back to manufacturer. Meanwhile, thanks to Emma, a new order was prepared free of charge, a... Näytä lisää
Yritys on vastannut
Can I give 0 stars? Never came and got the run around & gas lighting that never ends. I’d dropped the issue since I never got the goods, and they are still emailing me on Loop the same BS over and ov... Näytä lisää
Yritys on vastannut
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Näytä lisää
Yritys on vastannut
2,0
Välttävä
650 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Scammer beware
Scammer beware - Ordered 2 sets on 13/07/2026. Was sent tracking info, but after 14 days, still not sent. They said they followed up and it was due to be sent in a couple of days. I requested the order be cancelled and a refund. I contacted PayPal and they refunded me instantly.
They are obviously a scammer!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Shane,
We're truly sorry to hear about your experience and understand your frustration. We sincerely apologize for the unexpected shipping delay.
Your order was not intentionally withheld, and our team had been following up with our shipping partner to resolve the issue as quickly as possible. We understand that the delay led you to request a refund, and we respect your decision.
If you are still interested in receiving the product, we would be happy to arrange a reshipment for you. We truly appreciate your patience and understanding, and we would be glad to discuss a small token of appreciation for your support.
Please feel free to contact us if you'd like us to arrange the replacement. We appreciate the opportunity to make this right and hope to restore your confidence in our service.
Kind regards,
MagnetChess
Great product
Great product. Excellent customer service. Will order again
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Olivia,
Thank you for taking the time to share your review with us. We are truly happy to hear that you are satisfied with our product and service.
Your trust and support mean a lot to us. We will continue doing our best to provide great products and excellent service.
We appreciate your continued support and hope to welcome you back again soon. Thank you for being a valued customer.
Kind regards,
MagnetChess
All is forgiven
I ordered 3 sets before christmas and had to wait a long time. Eventually they arrived in the beginning of march.
Although the delivery time was frustrating, the quality of the game is excellent.
And eventhough the comapny had some ordering issues due to the fact that they are a startup and couldn't handle the large demand at the time, the customer service tried their best to help me. They even contacted me personally recently to work out an arrangement.
That's why I changed my review from 1 star to 4 stars.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Dirk,
Thank you for updating your review and for sharing your experience. We truly appreciate your patience, understanding, and willingness to give us the opportunity to make things right.
We’re sorry for the delays you experienced, and we’re grateful for your understanding as we worked through those challenges. We’re glad to hear that you’re enjoying the game and that our team was able to assist you.
Thank you again for your support and for recognizing our efforts. We truly appreciate it.
Kind regards,
MagnetChess
It's a nice game
It's a nice game. I use it in my occupational therapy clinic as a planning and executive functioning game. It's cute, simple, and fun. In my opinion, the price is a bit high for what you get, and the shipping was a little slow. Overall, though, I'm satisfied with the service.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Etti,
Thank you for your kind review. We are pleased to hear that the game has been a helpful tool in your occupational therapy clinic and that you enjoy using it to support planning and executive functioning skills. It is wonderful to know that you find the game simple, fun, and easy to use.
We also appreciate your honest feedback about the price and shipping. Your comments help us improve our products and service, and we will keep them in mind as we continue to do better.
Thank you again for your purchase and for taking the time to share your experience. We truly appreciate your support and are glad to know that you are satisfied overall. We hope the game continues to be a useful resource in your clinic.
Kind regards,
MagnetChess
Did not receive order from Dec 2025
Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order was delivered and I should approach local postal company (7 months after order). Terrible customer service - full of apologies but nothing else. Significant delays in replies to emails also.
Update: The reply to my review by magnetchess is yet another rehash of the emails previously sent to me with no resolution/refund of a lost order. All evidence has been submitted to them yet they request the same to be submitted again. Terrible customer service still.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Donna,
We’re sincerely sorry to hear about your experience and understand how frustrating it must have been to receive conflicting updates regarding your order, especially after waiting since December.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We’d appreciate the opportunity to make this right. Please contact us at our support email with your order number, and our team will review your case thoroughly and assist you with the most appropriate resolution, whether that’s arranging a replacement or processing a refund where applicable. We truly value your patience and appreciate the chance to resolve this for you.
Kind regards,
MagnetChess
Total scam
UPDATE: After writing this review, customer service reached out and offered to refund my order and asked me to update to a 5 star review. I don’t quite feel like a 5 star is warranted after the dozens of emails with thoughtless replies and the amount of time I had to spend chasing this up. First, the order took ages to dispatch despite a promised Christmas delivery, so I emailed to cancel my order as Christmas had come and gone. But I got no reply for weeks despite following up. Then the order dispatched but never got delivered. So I requested a refund. I wouldn’t hear back for days/weeks at a time and would always get an email saying “they are looking into it” and that they cannot offer a refund. Finally when I write a one star review they somehow are very quick to email me and offer a refund… So I’m sorry, but unfortunately I still cannot give a 5 star rating because I still believe other consumers should stay away from this company to save them the headache. I have updated it to 2 stars as I am thankful they finally decided to do what is right and refund me.
OLD REVIEW:
Total scam! Never received my order that I ordered last December as a Christmas present. Customer service is a total joke. I’ve been trying to get a refund. It’s clearly not happening.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Julia,
We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We completely understand how disappointing it must have been, especially since your order was intended as a Christmas present.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We’d appreciate the opportunity to make this right. While we’re unable to process refunds for orders at this stage, we would be more than happy to arrange a replacement for you. Please contact us at our support email with your order number, and our team will assist you as quickly as possible. We truly value your patience and appreciate the opportunity to resolve this for you.
Kind regards,
MagnetChess
This is a big scam ordered in November…
This is a big scam ordered in November 2025 would give it minus stars if I could they keep saying they are sorry could I send them my order no and email which I have on numerous occasions text them and they have just Just blocked me
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi There,
We’re very sorry to hear about your experience and understand your frustration. Waiting for an order placed in November 2025 without receiving it or a clear resolution is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We want to reassure you that we’re a legitimate small family-run business and we do not block customers who reach out for support. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
If you still have concerns about your order or its delivery, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.
Kind regards,
MagnetChess
Best Game!!!
This company’s game is so much fun! I had gotten one from another company before, and it wasn’t nearly as good.
There were some hiccups with delivery during last Christmas when I ordered it, but they worked it out just fine.
This is definitely the best!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi William,
Thank you so much for your great feedback! We're really happy to hear you're enjoying the game and that it’s the best one you’ve played.
We also appreciate your patience with the delivery delays during Christmas, and we’re glad everything was sorted out for you.
Thanks again for your support and for taking the time to share your experience, it means a lot to us!
Kind regards,
MagnetChess
This is the biggest scam ever!
This is the biggest scam ever!! I ordered in November and still get things asking if I received my package. I received a 15% off email I laugh!! Today I receive a 10% discount. Plus told to go to the lost package department of the post office to get a certificate and once they receive it, they’ll take it to the next department to decided if I didn’t receive it. I don’t want to give them even a star. THIS IS A SCAM !!
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi There,
We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it must have been to have been waiting for your order since November while continuing to receive promotional emails, and we truly apologize for the inconvenience and disappointment.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We also understand your frustration with the lost package claim process. While carriers may require documentation before approving a claim, we recognize that this can be inconvenient.
If your order has been confirmed as lost in transit, we’d be happy to arrange a complimentary replacement shipment. Thank you for your feedback, it helps us continue improving our shipping process and customer support.
Kind regards,
MagnetChess
Scam
Do not buy from this company. I placed the order on December 9. It was shipped on January 8 and I did not get it until January 23. They refused to give me a refund. And then five months later, sent me an email asking me about my experience. What a joke.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Anne,
We sincerely apologize for the delay and the frustration this experience has caused. We understand how disappointing it must have been to wait so long for your order and feel that your concerns were not fully addressed.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We appreciate you bringing this to our attention. Your feedback is valuable to us, and we are committed to improving both our delivery experience and customer support to better serve our customers in the future.
Kind regards,
MagnetChess
Good quality product
Good quality product. Fun to play and customer service is great.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi There,
Thank you for your wonderful feedback! We're so glad to hear that you're happy with the quality of the product and that you're having fun playing it. It’s also great to know that you had a positive experience with our customer service team.
We truly appreciate your support and hope you continue to enjoy the game for years to come.
Thank you once again for your purchase and for taking the time to share your experience.
Kind regards,
MagnetChess
Great game for all ages
My order arrived timely and we play it often. What a great game to play with the grands. We ordered two so we have enough for everyone to play. All ages enjoy it!
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi DiLynn,
Thank you so much for your wonderful review. We're delighted to hear that your order arrived on time and that the game has become a favorite with your family.
It’s especially great to know that players of all ages, including the grands, are enjoying it together. We love that you ordered two sets so everyone can join in the fun.
Thank you once again for your purchase and for taking the time to share your experience.
Kind regards,
MagnetChess
Sham of a company
I ordered the 3-pack to give as Christmas gifts. Now, in June, I still have not received my order, not received my refund, and the customer service responses are either useless or infuriating.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Nicola,
We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible.
Kind regards,
MagnetChess
All good!
I was very sceptical when I saw this advertised on facebook, but I thought if I use PayPal and if something goes wrong I can get my money back, but I didn’t have to do that because I received the items. Their after sale support is great as they reached out to me to see if I have received the item yet. I did receive it and now I carry one with me all the time as I bought three sets. Great fun! Thanks Mira for the after sale communication. Well done!
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi There,
Thank you for your kind feedback . We truly appreciate your trust in giving us a chance despite your initial hesitation. We are delighted to hear that your items arrived successfully and that you are enjoying them.
Providing excellent after-sales support is very important to us, so it is wonderful to know that Mira’s follow-up communication made a positive impression. Your kind words and support mean a great deal to our team.
Thank you once again for your purchase and for taking the time to share your experience.
Kind regards,
MagnetChess
Fun Game/No Issues
I had no issues with the company. Shipped in a reasonable time and the game while simple is a lot of fun. Well at least for competitive types. The first two sets I ordered have become my partners, and just ordered some more for when the larger friends group comes over.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Christopher,
Thank you so much for taking the time to share your experience. We’re genuinely grateful to hear that your order arrived smoothly and that you’re enjoying the game enough to come back for more.
It means a lot to us that it’s becoming something you can share with friends and use in your group.
Thanks again for taking the time to share your experience, and we’re here if you ever need anything further.
Kind regards,
MagnetChess
Total scam
UPDATE 05/11/2026: I did these three things and informed them of all three to get my money back. It wasn't easy, but it worked:
1) Disputed the charge with my bank's credit card.
2) Posted this negative review below.
3) Submitted evidence to the Better Business Bureau regarding the fraudulent transactions this company engages in.
My funds got credited back to me this morning. It pays to fight. And never order from this bogus outfit. They are only out to screw you out of your hard-earned money!
Total scam! I ordered 5 weeks ago and no product has ever arrived. Multiple e-mails sent and only one response "We will review..." I am now disputing the $49 charge for 2 sets and trying to get my money back through my credit card company.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Ernie,
We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused. We completely understand how disappointing this must be, especially after waiting several weeks without receiving your order.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible.
Kind regards,
MagnetChess
Five months after ordering and still…
Five months after ordering and still haven't received my order. Magnetchess confirmed it was lost with the courier and one email stated they would issue a refund to my credit card but it too never showed up. They continue to apologize via email and claim the refund could take a while depending on my card issuer. Tried explaining it has been 3 months since told the refund was issued.
DO NOT BUY FROM THIS SCAM
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Darryl,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait several months without receiving your order, and even more so to be informed that a refund was issued when it has still not appeared after three months.
During the holiday period, we experienced a sudden and significant increase in orders after going viral. This unexpected surge placed considerable strain on our fulfillment and customer support processes, which led to delays in order handling, communication, and in some cases, refund processing. That said, this should not have resulted in the extended delay and lack of clarity you experienced.
We kindly ask you to contact us with your order number or the email address used at checkout so we can review your case thoroughly. We will verify the refund status, ensure it is properly completed if it has not been processed successfully, and provide you with a clear and timely resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
MagnetChess
Do not buy
Do not buy! Complete scam!
Edit: MagnetChess have replied below with a cut and paste message that I have received several times during the course of our correspondence. I seriously dispute their claim that they went viral and can't keep up with the orders. I am constantly bombarded by new emails trying to promote the product. I have still not received my original order after 7 months. Why keep sending new offers when they can't fulfil the old ones? So many people have been disappointed by MagnetChess, please do not order from them.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Sally,
We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait for your order while not getting timely responses.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
We’d like to make this right for you. Please reach out to us with your order number or the email used at checkout so we can look into your order and resolve this as quickly as possible, whether that means providing a status update, arranging a reshipment, or issuing a refund where applicable.
Kind regards,
MagnetChess
Vanessa genuinely cared that we had…
Vanessa genuinely cared that we had recieved what we ordered.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Deborah,
Thank you so much for your kind words! We’re really glad to hear that Vanessa was able to help and made sure everything was received properly.
We truly appreciate your support and will be sure to pass this along to her 😊
Kind regards,
MagnetChess
Absolute scam
Absolute scam. Order has been sent back and they still haven't refunded over 2 months later.
Appalled, total waste of money, had to pay for shipping to Sweden to get a refund
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagnetChess
Hi Belle,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially after waiting so long for a refund.
We want to clarify that we are not a scam, and refunds are processed once returned items are received and verified. That said, a delay of this length is not acceptable, and we sincerely apologize for the inconvenience.
We also understand your concern regarding return shipping, and we’re sorry this added to your frustration.
Please email us so we can check your case directly and follow up on your refund as a priority.
Kind regards,
MagnetChess
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