Magna Housing Arvostelua 

Connor from Magna,he has gone above and beyond.Nice to interact with someone who is passionate about the job.

Very good service, will be sorted soon thank you Mr Michael Norcott.

The electrician was kind respectful and took him 10 minutes and problem resolved quick to come out more than satisfied

A very prompt response politely delivered

The report a repair website is fairly easy to use,
We had a quick response and a very quick booking for the repair.

Very nice work and very nice man

They don't deserve any stars.
Magna community safety team as usual not fit for purpose.
You can do anything, commit criminal damage to other people's property & Magna say its OK to do, just don't be seen.
The current community safety team is as bad as the last lot they had, in fact worse, this lot can't even use a phone.
Housing officer...... what is that? What is their job description exactly?

Reply to Magna
Don't be silly, my HO is fully aware of what is going on, he chooses not to deal with it.
As for complaint procedure, I am fully aware of the pointless process.

The management of this company is horrific, the discriminated against disabled people. Do no follow their own policies,bully and try to intimate vulnerable people. They fail to safe guard, they do not provide safe homes,leaving children at serious risk.
The actual workers who come out are usually good but are let down by poor management.
Management who lie and ignore.
Official complaints are glossed over and not upheld even with evidence so you are forced eachtime to go to the ombudsman. Magna continue to fail customers, don't abide by their own contracts and new without a doubt the most trauma inducing company I have ever encountered. Someone needs to ensure they abide by the law.
Serious ongoing disrepair, mould,damp and dangerous temperatures over 2 years and counting.

After following magna complaint procedure on more than one occasion it's clear management just lie and ignore evidence.

This company is not fit for purpose and do not comply with the law.

Reported problem to with securing our front door on line to Alex quickly sorted by maintenance engineer very friendly Top job

Helped with every enquiry quickly and sorted out my problems with very friendly attitude

To Paul Hoskins
Hi my name is Mrs Denise George of 1 Meadow View Charminster Dorchester Dorset DT29RE
I've just had a New Kitchen put in by two of your workers name's are Steve and Richard I want to tell you I want to highly recommend their hard work they're caring their tidiness and the details to their work job is fantastic I am so happy with the kitchen it is unbelievable and I must admit my mental health they were so polite and made sure I was feeling safe it's unbelievable. Alway's said good morning and good night they are two great people to have working in my hone please pass on my greatest thanks to the pair of them.
Mrs Denise George
Started kitchen on 3/6/2025 Finish 10/6/2025.

Magna are totally incompetent fence damaged in NOVEMBER and they had the cheek to send me an email asking if the repair was satisfactory when they have been nowhere near the place if I could give minus 10 stars it would not be a true reflection of Magna,s attitude i have even registered a complaint with them and they told me it was upheld but still no repair so what is the point of wasting my time so anybody looking to rent a property from Magna be warned!!!!

Yet again Magna have sent another request for a review if I am satisfied with the repair that has not been done yet
It just goes to show how incompetent they really are damaged in november still no repair in June perhaps I should be seven months in areas wit my rent they would soon do something about that because that is all that interests them no I won't be replying to any emails or questionnaires like Magna I can't be bothered

I had to go out to an appointment,it was my shed door, when I returned it had all been done and very well,I was very happy with the results.

Lovely chap very helpful done a good job & quick service to.

I am waiting for a leaking pipe to be fixed I was given a date in October!!!!! . I am having to put towels down everyday to keep up with the flooding I have children and run a busy house my water bill is going to double . I am still waiting for a call back to get this fixed. This is shocking! Why do I pay rent? .

Mark Palmer-Rees was extremely helpful when dealing with a complex query relating to Service Charges for a Universal Credit Claim. His intervention allowed me to submit the claim in a timely manner.

Great service always on time very helpful always do the best they can when it comes to getting to you as soon as they can especially with things like heating and leaks
All the technicians are always respectful and happy
Thank you for the great service Magna

The advisor I interacted with over emails , was professional, polite and factually correct.
Can't ask for more than that !
Thank you Alex at Magna.

Always helpful

You can improve by doing the repair quicker, I don't consider waiting months to have it done if this was another business people wouldn't stand for it