Magimix (UK) Ltd Arvostelua 

The worst customer service I have ever experienced.
The only customer service lady (whom I cannot name name here) is the most unhelpful person and is behind her desk somewhere telling me what the issue with the product is without even seeing the faulty food processor and not being qualified to this. Also, she has spent sometime lecturing me and blaming me of not using it properly. I had used the food processor for nearly two years and had no problem till now. Even though the product has guarantee she would refuse to organise and pay for the shipping. Worse than this she sent me a link to a list of curriers she has "agreement with". This companies charge absurd prices. I asked her how does she expect me to pay nearly £100 pounds for shipping a product that costs £500.
Luckily enough I found DPD and they charged me £7 for what her "choosen companies" where asking nearly £100. I am now hopeful the product with be repaired. I certainly will not recommend Magimix products for their poor customer service. I have also sent an email to Magimix France to make them aware of what is going on with their customers here.
As you can see the reply to my review received from the same lady just proves how appealing Magimix Customer Service is.
She does her job so badly that she has sent our item to our very old address, even though she has been informed of our new address.

I have been using my Magimix Cook Expert non-stop for 10 months now. What a beast, what a star, what a life style changer. Nope, I am not exaggerating. I no longer have to buy mass produced under developed bread - I bake my own bread every week therefore knowing exactly what goes into it. I use the CE every day. Bechamel sauce; bread; mixing cakes; soups (just chuck everything in, really); risotto; CUSTARD; steaming chicken enmasse; meringues like I have never produced before with photo to prove it; curry; stir frying; even make my own pasta (easy peasy) I won't go on but these are the things I do regularly. It is a joy to interact with. I'm currently planning a small kitchen extension and top of the criteria is that the Cook Expert is the one piece of equipment that will sit permanently on the counter top. Always to hand. It and my oven are great friends and work in unison when required. You can probably tell I am happy 😬

Superb and practical. Changed my life.

I asked for the USB update for the Cook Expert via email and I had an email back to say it was being sent and it came in a couple of days. Update worked without any issues.

Fabulous machine
Makes excellent soup at the touch of a button.
Creamed potato is so smooth
Steaming vegetables is a breeze
I could go on!

I purchased a Magimix 5200XL Premium food processor in July 2021. I absolutely love it and use it nearly every day. I therefore decided to treat myself to the Cook Expert. This is a sturdy piece of kit and also used daily, with fantastic results.
I contacted customer services recently regarding the software update for the Cook Expert. They were brilliant, and sent me the update on a USB.
Fabulous products, and fabulous customer service. What more could you ask for.

I've had my Magimix Cook Expert for a while now & the solid, robust build quality - far better than the gimmicky & very plastic German competitor. I have had 2 software updates that have added new features & I wouldn't be without my CE. The temperature control is so precise the CE is perfect for sous viding - my go to way of cooking steak now.

This is by far the best kitchen helper I ever bought! I use it at least 5 times a week or more! Changed from Magimix 4200xl to cookexpert and it is simply brilliant. Great receptors available with book, app or online!

Had Magimix food processors for years…the quality is second to none and they just last and last, however hard you use them. I recently bought a newer machine and the customer care and service has been excellent. I simply cannot fault Magimix and I’d strongly recommend any of their products.

I recently contacted Magimix UK regarding a problem with my machine.The team replied very quickly and the problem was resolved.They were very helpful and I would be very confident to contact them again with any queries.
I would say the quality of the staff is of as high a standard as the quality of the machine and would recommend both.

We bought a Magimix food processor back in Feb 2021 and one of the blades became warped. When approaching the store where the item was purchased we were told the fault would not be covered under the guarantee.

We decided to contact Magimix direct and was helped by Jenny who I can only describe as excellent. She helped us with getting a replacement blade as well as an accessory box. The contact via email was superb with all mails sent being responded to either on the same day or next. A lesson to be learnt by other companies out there.

Would totally recommend this company. The products and service is excellent.

Delivery from afar, this is a trustworthy brand I am very thankful for this, I live in Ireland and it is not within the delivery range but Sarah the sales manager knew about the situation in time and helped me solve my confusion in time, today I received Magimix I'm looking forward to a great meal!

Back in May 2022, I wrote a very complimentary review about the great service I had received from Magimix. I have been in touch with them since for advice on food processor usage, and still have nothing but the highest regard for them. Their people are passionate about their products, and they reach out to consumers to try and help those who post negative reviews on here. However, I don't see any of reposts with positive updates. It must be very hard when you try to offer help but don't get the response you might deserve. I use my food processor practically every day and couldn't be happier, and the advice I have had from Magimix's customer service people has been top drawer. I am glad to help their cause by adding another 5 star review.

This is some machine! I do most of the cooking at home and this has changed my life. From chopping & slicing, to making sauces, soups and dips. It's like having my own sous chef!

Absolutely shocking, I've order a magimix 3200xl from Nisbets. I try to use it and it seems dead.

I contacted the costumer service and they void my Warranty it was purchase with a business account, and apparently the machine is for home use only.


Someone can explain me why they sen a faulty machine and wont't admit is their fault??

I'm gutted, don't buy it!!!

Appalling customer service not fit for purpose just like the Magimix 316 Compact that I bought recently and the bowl and lid got completely stuck. Luckily Curry's had an excellent customer service and I was promptly refunded. I will not buy another Magimix in case the same thing happens again - disappointing.

World-class iconic products that are built to the highest quality and will last a lifetime. A hugely worthwhile investment. Friendly and helpful customer service. Would recommend Magimix to anyone.

I recently ordered a food processor for my daughter but inadvertently put in the wrong address for shipping. I immediately contacted Magimix and they replied very quickly and said it wasn’t a problem, just send them through the correct address and they would ensure the product was dispatched to that address. It is refreshing to have a customer service who are, not only helpful but will actually solve the problem. Really impressive service. Thank you Magimix.
J Murray
Northern Ireland

Thank you Jenny at Magimix.
I emailed with a problem with my 4200XL food processor last Sunday and within 5 days have had my replacement parts delivered today (Friday).
I’m so glad I contacted, as I’ve been having problems with lid shutting for some time. I was over the moon with the service I received and looking forward to going back to enjoy using my machine.

I'm not sure why Magimix has so many negative reviews for their customer service - I had a delivery issue (was DPDs fault) which I had lots of feedback about, many updates about progress and have been kept informed every step of the way. I've been very happy with my purchase. In terms of the Blender, it works well and I've had no issues so far.