While vacationing in Wildwood, NJ, we’re we’re very excited about our 6th floor ocean front and pool view. While out on the balcony I dropped my Samsung S24 and it fell 6 stories to the locked pool se... Näytä lisää
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I have the Elite case for my S25 Ultra and its the only case you'll ever need. Its super easy to clean and I use every bit of the case daily and it has protected my phone from nasty falls. The only p... Näytä lisää
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Great customer service. I’ve bought a few different products now. No issues. I recently purchased the wrong wheel rim protectors for my Tesla. It was 100 percent my fault. I contacted them, and t... Näytä lisää
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The case is great, solid design and construction, lots of features, and the wallet is slim but holds 5 cards comfortably plus 4-5 bills and it seamlessly pairs with Apple find my. Love the product, bu... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Yhteystiedot
719 S Los Angeles St, 90014, Los Angeles, Yhdysvallat
- info@1lss.com
- magbak.com
4,7
Erinomainen
2 t. arvostelua
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first time user
first time user and had an issue and customer service fixed it . on the first email
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Eric,
Not exactly the “first impression” we were aiming for 😅 but we’re glad our team was able to get everything fixed on the very first email!
Thanks for giving MagBak a shot as a first-time customer, and we hope the product keeps impressing you from here on out.
MagBak Team
Dear MagBak Customer Service Team,
Dear MagBak Customer Service Team,
I am writing to let you know that I successfully received the replacement product today.
I want to sincerely thank you for managing the previous delivery issue so professionally and resolving it in such a short time. Your quick response and excellent customer service are truly appreciated.
The product itself is absolutely beautiful and feels very high quality. I really love it and am excited to start using it.
Thank you again to the entire team for all your help and support!
Best regards,
Onur Yoztyurk
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Onur,
Thank you so much for your thoughtful message.
We’re very happy to hear that the replacement was delivered successfully and that everything was resolved smoothly for you. Your patience and understanding throughout the process truly meant a lot to us.
It’s also great to hear that you’re loving the product! Knowing that you’re happy with both the quality and the overall experience genuinely makes our day.
We truly appreciate your support and kind words toward our team. If you ever need anything in the future, please don’t hesitate to reach out, we’ll always be happy to help.
MagBak Team
Great product and even better customer…
Great product and even better customer service. I have the Elite iPhone case, and it truly does it all. I love the loop, the magnets, and the built-in kickstand. A couple of parts eventually wore out, and MagBak took great care of me and made the process easy. I also purchased the Tesla magnetic charger, and it’s extremely high quality and works flawlessly.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Zachary,
This was such an awesome review to read, thank you! We love hearing that you’re enjoying all the features of the Elite case, especially the loop, magnets, and built-in kickstand. That “does it all” feeling is exactly what we aim for when designing our products.
We’re also really glad our team could make the replacement process smooth and easy when some parts wore out over time. Taking care of our customers is just as important to us as building solid products.
And hearing the Tesla charger is working flawlessly for you is the cherry on top 🚗⚡
Thanks again for your support and for taking the time to share your experience with us!
MagBak Team
This is my 3rd Magbak case and I don’t…
This is my 3rd Magbak case and I don’t think I would choose any other now. They just come in handy in so many places. Had slight issue with latest purchase but all dealt with extremely quickly. Would recommend.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Simon,
Third MagBak case, that’s the kind of loyalty that really means a lot to us! We’re glad to hear the cases have become such a handy part of your day-to-day life, and even happier that the issue with your latest purchase was resolved quickly for you.
We truly appreciate the recommendation and your continued support over the years. Hopefully this third one keeps serving you just as well as the first two (and maybe earns a fourth someday 😄).
Thanks again for being part of the MagBak family!
MagBak Team
Die Hülle sieht sehr Wertig aus und die…
Die Hülle sieht sehr Wertig aus und die Komponenten machen total viel Sinn. Ich hatte eine kleines Problem mit meiner Hülle, der Support hat aber schnell und zuverlässig reagiert. Eine klare Empfehlung
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi there,
Thank you so much for the kind words! We’re really glad you’re enjoying the quality and thoughtful design of the case. Even more importantly, we’re happy our support team was able to step in quickly and help when you needed it, that’s exactly the experience we aim for.
We truly appreciate the recommendation and your support!
MagBak Team
S26 ultra, almost perfect.
Love the design where the S26 ultra phone case is customisable. Favourite stand out part is the finger loop. Material feels good and such a great idea that the loop can push back in and won't interfere with the phone attachment to the magnetic charger. However the finger loop broke unexpectedly with normal use within a month. Customer service was great, they're sending replacement.
The phone case magnet is indeed strong that it is a good thing but also not too good when it interfere with the S pen function at certain area of the phone. The case is great that it has the kick stand for when you need it and accessories that you can add on. I really love the free screen protector it comes with. Its one of the best screen protector I ever used and such a smart way to install it without any professional help. So easy! I like that you can attach a strap on the case and like the magnetic wallet attachment too. Finger rest is great too but wish its not just black. The customised kit doesn't come with a coloured finger rest. The one thing I'm worried about it the camera lens, just feel like the cover might not protect the lens enough. I don't really want to use the lens cover from Magbak just in case it affect the photo quality.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi there,
Thanks so much for the detailed feedback, we really appreciate it. We’re glad you’re enjoying the design, accessories, and especially the screen protector and overall feel of the case.
Sorry about the finger loop breaking unexpectedly, but we’re happy our team could quickly get a replacement sorted for you. That’s exactly the kind of “fast fix, no stress” experience we aim for.
Really appreciate you taking the time to share your thoughts. It helps us keep improving and building better gear for everyday use.
MagBak Team
Impressive in Many Aspects!
Excellent products, great customer service. The only failure of their product was due to clumsiness on my part. They still replaced the case even though the warranty was expired! I had every intention on purchasing what was necessary to fix my case but was very pleasantly surprised by an immediate offer to replace the case in exchange for pics of the damage.
I would recommend MagBak to anybody looking for a high quality magnetic phone case, or accessories. I will be purchasing another case from them when I inevitably upgrade my phone!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi George,
Thank you so much for the amazing review! We’re really happy to hear you’ve had such a great experience with both the products and our support team. And hey, accidents happen 😄 We’re just glad we could help get you taken care of and back up and running quickly.
It means a lot that you’d recommend MagBak to others and plan on coming back again when it’s time for the next phone upgrade. We truly appreciate the trust and support, and we’ll be ready for your next device when the upgrade itch finally wins 😅
Thanks again for being part of the MagBak family!
MagBak Team
MagBak for the Tesla Model S/X is the BEST!
The MagBak for the Tesla Model S/X is amazing. It is perfectly angled for the driver unlike others. The fast charging is great and better than the Tesla built-in charger that overheats every time I try to use it.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Joe,
Now this is what we love to hear 😄 Thank you for taking the time to share this! We designed the MagBak mount for the Tesla Model S/X with driver comfort and usability in mind, so hearing that the angle stands out compared to others means a lot to us.
We’re also glad the charging performance has been a big upgrade for you. Sounds like your Tesla found its new favorite co-pilot 👍🏻
Really appreciate the support!
MagBak Team
Best full featured case I've owned
Best full featured case I've owned. I had an issue roughly a year after purchase and received quick, no questions asked support for my MagBak Elite case. Definitely recommend and will buy again 👍🏻
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Simon,
This is awesome to hear and thank you for the awesome words and for sharing your experience! We’re glad your MagBak Elite case has been delivering on the features and that our support team was able to help you out quickly when needed.
A year later and still going strong with the recommendation? We’ll gladly take that as a win 😄 We truly appreciate the support and look forward to having you back again in the future!
MagBak Team
Things fall apart
I bought the iPhone 16 case for the charging capabilities and the stand. However, planned obsolesence and 18 months later the case has basically disintergrated. First the kick stand broke, then the soft plastic charger cover, then the literal plastic of the case. Now the intertiorer softer plastic just completely seperated from the case, not to mention it looks dingy after the plastic rubs off. After the warranty, just like the planned.
The customer service is a bot and was not super responsive.
Will not be purchasing another product from them. (Date of experience is when the case began to break apart)
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Hannah,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been, especially after choosing the case for features like the kickstand and charging functionality. This is definitely not the kind of long-term experience we want our customers to have.
Please reach out to us directly and mention this review/post so our team can take care of this for you. You can contact us here: https://magbak.customerdesk.io/#rp-customer-widget-login.
Our cases do carry a warranty, and we’d truly appreciate the opportunity to make this right and turn this experience around for you.
MagBak Team
Quick and easy support
Not only are the products amazing, but the support team at magbak is elite and they offer very good quality assurance modules to make sure that you get the best product you can.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Nick,
This is such an awesome review to read, thank you! 🙌
We put a lot of focus into both our products and the support experience, so hearing that you noticed the effort from our team truly means a lot. Our goal is always to make things quick, easy, and stress-free while making sure every customer gets the quality they expect from MagBak.
Really appreciate the kind words and support!
MagBak Team
Very smooth
So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a smooth resolution so I can get back to enjoying my phone without worry. 📱 It's always a bit disappointing when a new purchase doesn't quite hold up. They said it was past the warranty period but they would replace it. #CustomerService #PhoneAccessories #magbak #ProductIssue
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Ray,
We’re really sorry to hear the case started separating on the side, definitely not the experience we want you to have with a MagBak case.
That said, we’re glad our team was still able to help get things sorted out for you, even though the case was outside the warranty period. We always try our best to take care of our customers whenever we can 💪📱
Thanks again for giving us the opportunity to make things right, and we hope the replacement gets you back to enjoying your phone worry-free!
MagBak Team
Junk
Junk, cheap plastic. Did not last 6 months for the price.
I did reach out to them, just mouth, no follow up. Just the common reach out to us. Crap company do not buy from them. Crappie junk!
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Paul,
We’re really sorry to hear this was your experience. That’s definitely not the quality standard we aim for at MagBak.
Our products do carry a warranty, and we’d really appreciate the chance to make this right for you. Please reach out to our support team and mention this review so we can look into the issue and help get this resolved for you as quickly as possible.
Reach out to us here: https://magbak.customerdesk.io/#rp-customer-widget-login
We’re always here to help and would love the opportunity to turn this experience around.
MagBak Team
It's my go to case when getting a…
It's my go to case when getting a phone. Magnetic back helps a lot. Use it on the daily basis on the job that I am in. Had a quality control but was resolved with out hesitation. Will continue to use this cases for future phones.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Ricardo,
Love hearing we’ve become your go-to, that’s the real win 🙌
Glad the magnetic setup is putting in work for you day to day, especially on the job. Sorry about the quality control hiccup, but happy the team got it sorted out quickly without any hassle.
Appreciate you sticking with us and trusting us with your future phones too.
MagBak Team
I don’t usually write reviews but…
I don’t usually write reviews but magbak customer service definitely earned this one, so I had trouble with a case and the team was right on replacing it and no questions asked. 10/10 on a good product and a good customer service. It’s hard to find a good product and a good customer service nowadays! Great job!
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Joshua,
We don’t take “I don’t usually write reviews” lightly, that’s a big compliment right there 😄
Really glad the team could step in quickly and get your case sorted without any hassle. That’s exactly the experience we aim for, simple, smooth, and no back-and-forth headaches.
Appreciate you calling out both the product and the support. Means a lot.
Thanks again for taking the time to share this.
MagBak Team
Great customer service
I purchased two items from MagBak for my Samsung phone. One was the three and one charger, which I fell in love with immediately. So glad that somebody produced something for the Samsung phone, not just iPhone.
I also ordered the magnet wallet to stick to my phone with the non-MagBak case I currently have, but struggled a bit with it. And their response was to either let me return it, or send me a case to work with the wallet. I haven't received the case yet. So I don't know if it's going to fix the issue. But I do believe that is going above and beyond to make a customer happy and to prove that their products work.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Elizabeth,
Really appreciate you sharing this. Glad to hear the 3-in-1 charger was love at first charge 😄 and we couldn’t agree more, Samsung users deserve some love too.
Sorry the wallet gave you a bit of a hard time, but I’m happy the team could step in with options and get a compatible case on the way. That’s exactly how it should work. Once it arrives, it should make a noticeable difference, but if not, we’ll keep working with you until it’s just right.
Thanks again for giving us a shot and for recognizing the effort. It means a lot.
MagBak Team
Top notch customer service and product warranty
I bought a Magbak Classic case, once it arrived the coating started to rub off within a couple days, I reached out to them seeing what they could do. They went above and beyond to make it right, they not only explained what was going on with it (known bad batch), but they offered to upgrade the case to their Elite case at no extra charge. The case was great!
Fast forward 11 months from that, the new case had an issue (after 11 months of fantastic protection) I reached out to them again with photos of what was going on, they again stood by their product and replaced it. Their commitment to customer service and product warranty has earned them a customer for life.
I can’t recommend them enough.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Dan,
Now this is what we call a full-circle moment 🙌
Sorry again about that initial coating issue, but I’m really glad the team was able to turn things around quickly and get you upgraded. And 11 months of solid protection before needing anything else? We’ll take that as a win.
It means a lot that you came back to us and that we could show up for you again when it mattered.
Thanks a ton for the recommendation and for sticking with us through it all.
MagBak Team
Greate product & excellent customer support
Great product, but even better customer support- I’d give more stars if I could!
I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I reached out to the support team last week, and they were kind enough to send a replacement right away. Really appreciate the quick and helpful response!
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey there,
This is exactly the kind of story we love to hear, well minus the tire technician plot twist 😄
Really glad our team could jump in quickly and get that rim protector sorted out for you. We put a lot of effort into both the product and the support behind it, so it means a lot that you noticed both.
Thanks again for taking the time to share this. We’ve got your back anytime you need us.
MagBak Team
Had an issue where a button fell out of…
Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a completely new case. No haggling, no inquisition, just solutions. It couldn’t have gone any better. Amazing product back by even better customer service, and that’s why I have been coming back year after year. Great job guys!
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Adam,
Love hearing this, quick response, no back and forth, just solutions. Exactly how it should be.
Really appreciate you sticking with us year after year. We’ll keep working to earn that.
MagBak Team
Excellent Case, Excellent Customer Service
I originally had a Galaxy S22 Ultra. Toward the end of my ownership with the phone, I had been looking into the possibility of getting a magnetic case for my phone. After some searching and trying some weak and cheap cases, I found Magbak. When I got my Galaxy S25 Ultra, I purchased the first Magback case. It was amazing. The fact that I can magnetize my phone to any metal object is amazing, and I love how I can now use Magsafe style devices. After a few months of ownership, my case started seperating at the seams. I had reached out and asked if it was covered and to my surprise, it was. They covered it at no charge. Fast forward about a year, and my case started seperating again. Also, the clip that holds the top end of the finger loop also broke. I was not sure if my warranty was expired or extended, so I reached out again. Ready to just pay for a new one, I waited for an answer. The representative stated the warranty is only on the original purchased case, not on the replacement. However, the representative decided to replace my case at no cost as a good will gesture.
I do wish the cases were a bit better such as one piece constructions. However, my overall experience has been positive. The case is amazing and easy to use. I would definitely recommend this case for anyone, and if this new replacement decides to fall apart or if I get a new phone, I will be buying MagBak again.
Please make these cases better, and I'd also like to see cases for the Fold series, as that may be my next phone. Thanks for the service MagBak! You all are amazing!
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Pete,
Really appreciate you sticking with us from the S22 Ultra to the S25 Ultra and glad to hear the magnetic strength and MagSafe compatibility have been delivering.
Sorry about the issue you had, that’s definitely not the experience we want you to have. We’re continuously improving the design to make it more durable, and feedback like yours really helps guide those changes.
Happy that our team could still take care of you with a replacement, even outside the standard warranty. And noted on the Fold series 👀, the design team will be hearing about this.
Thanks again for your support!
MagBak Team
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