While vacationing in Wildwood, NJ, we’re we’re very excited about our 6th floor ocean front and pool view. While out on the balcony I dropped my Samsung S24 and it fell 6 stories to the locked pool se... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I have the Elite case for my S25 Ultra and its the only case you'll ever need. Its super easy to clean and I use every bit of the case daily and it has protected my phone from nasty falls. The only p... Näytä lisää
Yritys on vastannut
Great customer service. I’ve bought a few different products now. No issues. I recently purchased the wrong wheel rim protectors for my Tesla. It was 100 percent my fault. I contacted them, and t... Näytä lisää
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The case is great, solid design and construction, lots of features, and the wallet is slim but holds 5 cards comfortably plus 4-5 bills and it seamlessly pairs with Apple find my. Love the product, bu... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Yhteystiedot
719 S Los Angeles St, 90014, Los Angeles, Yhdysvallat
- info@1lss.com
- magbak.com
4,7
Erinomainen
2 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Product and are servixd
Have had 3 magbak iPhone cases one has started to come apart after taking to customer service they are replacing it great product great service
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Esai,
Thank you for sharing your experience and for sticking with MagBak through three cases! We're glad our team could help get things sorted and keep you covered.
It's great to hear you've been happy with both the product and the support. While we're never excited to see a case retire early, we're always happy to step in when needed.
Thanks for being part of MagBak and for taking the time to leave a review!
MagBak Team
Magbak is great and absolutely love…
Magbak is great and absolutely love their products. Customer is on point and are really great. The only thing I have an issue I have is that the magbak elite for the s25 ultra is lacking and not durable at all. It's been a year and have gone through three cases. For the price, this should not be happening
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Angel,
Thank you so much for taking the time to share your experience and for your continued support of MagBak! It truly means a lot to us. We're so glad you've been enjoying our products and that our customer service team has been able to take care of you.
That said, we're sorry to hear things haven't been perfect, that's not the standard we hold ourselves to. Please reach out to us at info@magbak.com and we'd love to make it right for you!
MagBak Team
Great case until...
I have had several cases for my samsung, I love the case until about the one year mark,(conveniently is the warranty length) and then the case falls apart on the button side of the phone. Then, volume and power buttons fall out, which makes the phone almost impossible to use. To pay that much for a case and for the quality to be that bad, as much I love the case to the point of falling apart, I will attempt to find another like case that is better quality.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Kelly,
Thank you for the honest feedback. We're sorry the case let you down, and we completely understand the frustration.
Please note that being out of warranty won't stop us from standing behind our products. Please reach out to us at info@magbak.com, mention your review, and our team will get you taken care of.
We'd love to make this right for you!
MagBak Team
Great customer service
Great customer service. I’ve bought a few different products now. No issues. I recently purchased the wrong wheel rim protectors for my Tesla. It was 100 percent my fault. I contacted them, and they were awesome to deal with. Thank you for being so understanding and kind! The kind of customer service that brings you back!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Jeremiah,
Thank you for the awesome review! We're always happy to help, especially when life throws in the occasional "oops, wrong item" moment, we've all been there.
It's great to hear you've had positive experiences with both our products and our team. Thanks for your continued support and for taking the time to share your experience.
MagBak Team
Great products and excellent customer…
Great products and excellent customer service
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Katrina,
Thank you for the fantastic review! Simple and straight to the point, we'll take that as a win.
We're glad you've had a great experience with both our products and our team. Your support means a lot to us, and we appreciate you taking the time to share it.
MagBak Team
First off
First off , I liked the case but after 1 year the rubber like coating on the back is rubbing off and the case split on the side causing the vol up button to fall out. Since it’s more than 30 days , no replacement. I’ll be looking for a different brand. But it was a nice case while it lasted.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Thomas,
Thank you for your review. We're sorry to hear your experience didn't reflect the quality we stand behind.
All of our cases are backed by a warranty, and we'd love the opportunity to make this right for you. Please reach out to us at info@magbak.com and mention your review so our team can get a replacement on its way to you as quickly as possible.
We truly appreciate your patience and are looking forward to turning this experience around for you!
Regards,
A six story in Wildwood
While vacationing in Wildwood, NJ, we’re we’re very excited about our 6th floor ocean front and pool view. While out on the balcony I dropped my Samsung S24 and it fell 6 stories to the locked pool section below, We all gasped and a couple said “OOooff”! A friend went down, climbed over the locked gate, grabbed my phone, looked at it and showed us all that the phone was fine! Yes, my screen protector had cracked more because it was already cracked befor3 the fall. I want to thank MagBak for suck a wonderful product. You saved me from having to get another phone! Well done team!
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Paul,
Thank you for sharing your experience! Reviews like this are always fun to read, although we'd prefer our products not be enrolled in extreme sports.
We appreciate you taking the time to share this with us. Hearing that our products are doing what they're designed to do (even from 6 stories up) is what keeps us going.
Thanks for being part of MagBak!
MagBak Team
Failed charging Apple Watch after 2-3 years
I had the MagBak charger for several years and liked its minimal design and functionality. It was not the fastest but effective. Then when I got the latest Apple Watch it stopped charging the watch. I assumed either it failed, but more likely it was not compatible with the latest generation Apple Watch. It was many years out of warranty. I had to discard it and buy another brand. I assume the newer models have been updated to work with all watches but it should not have been an issue. My recommendation is to test it immediately to make sure it is compatible with your device so it can be returned if necessary. I would have given it five stars if not for this failure.
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Russ,
Thank you for your honest review and for being a long-time MagBak customer. We're sorry to hear about the experience with your Apple Watch charging.
We want to clarify that our MultiCharger is designed to support all Apple Watch generations, including the latest models. That said, we'd love the chance to look into what happened with your unit and find the best possible solution for you.
Please reach out to us at info@magbak.com and mention this review so we can assist you!
MagBak Team
Outstanding customer service... they make it right for the customer
While I was surprised to get hit with customs duty when my package arrived at the border, that really wasn't something within the company's control (although mention of it as a possibility may be a fair and transparent thing to point out on the website check-out). Items arrived in good time and the fit for the case itself was straightforward and easy. Had concerns about the camera protection accessory for my Samsung. Multiple conversations and genuine intent to resolve the situation to my satisfaction puts my experience up into the GREAT category here. Every effort was made to try and help me to ensure I was happy with my purchase. In my eyes, the customer service culture at MagBak is solid and strong.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi John,
Thank you for taking the time to share such a thoughtful review. We appreciate your understanding regarding the customs fees and your feedback about making that possibility clearer during checkout.
We're especially glad our team was able to work through your concerns and help find a solution you were happy with. Providing support that leaves customers feeling heard and taken care of is something we take great pride in, so your comments mean a lot to us.
Thank you for choosing MagBak and we hope you continue to enjoy your case for a long time to come!
MagBak Team
Best phone cover I have ever had
I’ve tried a lot of phone cases over the years, but MagBak is easily the best one I’ve ever had. The build quality is outstanding, it feels premium in the hand, and the magnetic strength is incredibly impressive. The case offers excellent protection without adding unnecessary bulk, and the magnetic mounting system is both practical and reliable.
Everything about it feels well thought out, from the fit and finish to the everyday usability. It’s durable, sleek, and has exceeded my expectations in every way. If you’re looking for a phone case that combines protection, functionality, and quality, I highly recommend MagBak.
⭐⭐⭐⭐⭐ 5/5 – Worth every dollar
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Jonathan,
Wow, this is the kind of review that makes us want to frame it and hang it in the office. 😄
Thank you for the amazing feedback and for choosing MagBak. We're thrilled to hear that the case has exceeded your expectations and earned the top spot among all the cases you've used over the years.
Your support and recommendation mean a lot to us. Thank you for being part of MagBak, and we’ll keep working hard to make sure your case remains worth every dollar.
MagBak Team
You need this case
I have the Elite case for my S25 Ultra and its the only case you'll ever need. Its super easy to clean and I use every bit of the case daily and it has protected my phone from nasty falls. The only problem I had so far was separation along the edges where the materials meet. Along the volume and power buttons is where it would start and progress from there. Thankfully the customer service is top notch and has provided a replacement for me. Magbak has my full confidence and loyalty after they swiftly took care of my problems. I highly recommend their cases to anyone needing one and is looking for worry free service.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Mauricio,
Thank you for taking the time to share this! We love hearing that your Elite Case has become an everyday essential and has been there when gravity decided to test its limits.
It means a lot to know that MagBak has earned your confidence and loyalty. Our team works hard to create products people can rely on, and feedback like yours makes it all worthwhile.
Thank you for your recommendation and for being part of MagBak. We’ll keep doing our best to make sure your phone stays protected and hopefully spends a little less time trying to take flying lessons 😎
MagBak Team
Buy for the case, stay for the customer service!
The case is great, solid design and construction, lots of features, and the wallet is slim but holds 5 cards comfortably plus 4-5 bills and it seamlessly pairs with Apple find my. Love the product, but buy it for the customer service! My finger loop tore and they helped me quickly replace it. For some reason the wallet stopped holding a charge, a quick email to customer service and they sent me some helpful troubleshooting to try and when that didn’t work they shipped a new one for fee. It is so rare to find quick, friendly, low hassle help at companies these days. I’ll only buy Magbak for my phones going forward!!! Thanks for the great product and excellent customer support!
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Dom,
Wow, this absolutely made our day! We're thrilled to hear you're enjoying both your MagBak case and wallet.
We’re especially glad our team could quickly help with your finger loop replacement and get a new wallet on the way after troubleshooting didn’t resolve the charging issue. Providing fast, friendly, and hassle-free support is something we work hard to deliver, so it means a lot to hear that it stood out to you.
Thank you for your trust, your loyalty, and for choosing MagBak for your devices. We truly appreciate you taking the time to share your experience and look forward to keeping your future phones protected.
MagBak Team
Perfect product, Excellent customer service
Not only is the product superior, but the customer service is top notch! I don’t think I’ll ever carry a different brand case.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Christina,
Thank you for the amazing review! We're thrilled to hear that you're loving both the product and the support you've received from our team. Knowing that MagBak has earned a permanent spot on your phone is about the highest compliment we could ask for!
We'll be sure to share your feedback with the team, they'll be excited to hear it. We truly appreciate your trust and support, and we're grateful to have you as part of MagBak.
MagBak Team
Super friendly and service minded…
Super friendly and service minded customer service. Great shop experience. Highly recommended.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Adriana,
Thank you for the wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing friendly, service-focused support is something we take great pride in, so it's great to know that came through during your experience with us.
We truly appreciate the recommendation and your support. Thanks for being part of MagBak, we're always here if you need us!
MagBak Team
Takes months for product orders
Products are getting cheaper and not holding up to normal daily use and deliveries of all products take way to
Long to receive.
Tried having patience with them but it’s getting hard to love a company when the company doesn’t respond, follow up and take your money and not believe products efficiently. 2 months for phone case, 1.5 month for car charger! No shipping updates to keep us informed.
Update: June 14: MagBak reached out a few times to update situations and explain dates and where to find them on the ordering process. I missed it on my order updates. The quality is something they are looking into. My problems resolved and shipping and production team looking into my concerns.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Jon,
Thank you for sharing your experience. We're truly sorry to hear this didn't reflect the standard we hold ourselves to.
The delivery times you've described are not typical for standard orders, and we completely understand how frustrating it must have been waiting that long without updates. We want to be transparent: if a product is on pre-order, that's clearly noted on the product page and included in the order confirmation email. For standard orders, wait times like these should not happen, and we'd like to look into what went wrong.
We also stand behind the quality of everything we make, all of our products are covered by our warranty, and we want to make sure you're taken care of.
Please reach out to us at info@magbak.com and our team will follow up with you directly. We'd love the chance to make this right.
The MagBak Team
The product is great and the customer…
The product is great and the customer care is always top notch!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Warren,
Thank you for the fantastic review! We're thrilled to hear you're enjoying the product and that our customer care team has continued to deliver a great experience. We work hard to make sure both our products and support are something customers can count on, so it's wonderful to know we're hitting the mark.
We truly appreciate your support and thank you for being part of the MagBak family!
MagBak Team
I have been using MagBak for a couple…
I have been using MagBak for a couple of years and absolutely love them. I have not had any problems with their cases until the other day. Something broke on my case and they were amazing at handling the situation and making it right.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Clint,
Thank you for being with MagBak for a couple of years, that kind of long-term support truly means a lot. We’re really glad to hear you’ve loved your cases and that they’ve held up well over time.
We really appreciate you taking the time to share this experience, and we’re always here if you ever need anything in the future.
MagBak Team
Best phone case ever
the prodcuts are great and customer service is as well if you have any issues.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi Jake,
Thank you for the awesome review! We're thrilled to hear you're loving your phone case and that our customer service team was able to be there when needed. We work hard to make sure both our products and support live up to expectations, so it's great to know we hit the mark for you.
We truly appreciate you taking the time to share your experience and for being part of the MagBak family!
MagBak Team
Don’t buy their defective products
Don’t buy their defective products. iPhone case started peeling in only 7 months of owning it. Don’t order their screen protector either. It does not fit with their case as it’s too tight.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hi there,
We're so sorry to hear this. That's definitely not the experience we want for you. Our cases are covered under a 1-year warranty and we want to make sure you're taken care of.
Please reach out to our Support Team at info@magbak.com or through the link: https://magbak.customerdesk.io/#rp-customer-widget-home and mention your review. We'll get a replacement out to you right away.
We appreciate your feedback and we look forward to making this right for you!
MagBak Team
3-in-1 Charger is defective
UPDATE: They took care of me. I would only suggest not using the Gecko Tape.
I ordered the 3-in-1 charger and it worked great on my nightstand. Although it doesn’t charge my Apple Watch at the same speeds as an Apple Watch charger. It was sufficient.
But once you use the sticky foundation as instructed, you cannot move the charger without breaking it. I was graciously sent a replacement one. It remained parked on my nightstand until I need to move the angle of the charger so i can see it from my bed. After I carefully tired to move the charger, it broke again.
It’s an apparent defect and I requested an alternative and to pay the difference. It was denied unfortunately.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jeremy,
We're so sorry this happened, and even more so that it happened twice. This is not the experience we want for you at all, and we completely understand your frustration.
One of our agents has already reached out to you directly. Please don't worry, we're going to take care of this for you. We appreciate your patience and are committed to making this right.
MagBak Team
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Lue lisää muunlaisista arvosteluista.
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