While vacationing in Wildwood, NJ, we’re we’re very excited about our 6th floor ocean front and pool view. While out on the balcony I dropped my Samsung S24 and it fell 6 stories to the locked pool se... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have the Elite case for my S25 Ultra and its the only case you'll ever need. Its super easy to clean and I use every bit of the case daily and it has protected my phone from nasty falls. The only p... Näytä lisää
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Great customer service. I’ve bought a few different products now. No issues. I recently purchased the wrong wheel rim protectors for my Tesla. It was 100 percent my fault. I contacted them, and t... Näytä lisää
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The case is great, solid design and construction, lots of features, and the wallet is slim but holds 5 cards comfortably plus 4-5 bills and it seamlessly pairs with Apple find my. Love the product, bu... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Yhteystiedot
719 S Los Angeles St, 90014, Los Angeles, Yhdysvallat
- info@1lss.com
- magbak.com
4,7
Erinomainen
2 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tesla charger and screen protector
I ordered the Tesla charger and screen protector for my IPhone 16. The charger works great and is something I should have ordered sooner! I did have an issue with the screen protector not installing correctly. I contacted MagBak and they sent me a new one...no questions asked. This one works great!! Love the products and the customer service!! That is what brings new customers and keeps current ones coming back.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Marshall,
Really appreciate you sharing this, love hearing this kind of feedback.
Glad the Tesla charger is working out for you (definitely one of those “should’ve got it sooner” products 😄). And yeah, sorry the first screen protector didn’t go on right, but I’m happy the team got a new one out to you quickly and got you sorted without any back and forth.
Also really appreciate you calling out both the product and the customer service. That’s what we care about most at the end of the day.
Thanks again for taking the time to write this!
MagBak Team
The MagBak cases are the best
The MagBak cases are the best. I have bought them for all the iPhones I have had for the past 4 years. The magnetic cases are a game changer in the car, home, and the gym. Customer service is Top notch for when a replacement or any issues arise. Really a well run business
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jay,
4 years with us, that’s amazing to hear, really appreciate the continued support!
Love that the magnetic setup has become part of your daily routine across the car, home, and gym. That’s exactly what we designed it for. And hearing that our support team has been there for you when needed means a lot as well.
Thanks again for sticking with us 😍
MagBak Team
MagBak Elite for iPhone Air
Purchased the MagBak Elite for an iPhone Air. The case is really well made and all buttons function as they should. It feels smooth to touch but grips well and stays in your hand.
The kickstand works well and stays in place.
Not quite sure if the finger loop is necessary and how much demand there is for it. I did have a problem with the retaining clip for the finger loop. I contacted support who shipped out a replacement case by FedEx in under a week and I am based in the UK !
I think maybe a design review later to remove the finger loop and put the kick stand there instead with maybe a rotation option to adjust the height and angle of the phone.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Thripp,
Really appreciate you taking the time to share this. Glad to hear the case is hitting the mark on build quality, grip, and that the kickstand is working well for you.
Also great to hear our support team got that replacement out to you quickly (especially all the way to the UK!), that’s exactly how we want things handled.
On the finger loop, totally fair point. It’s one of those features that works really well for some and less so for others. Your idea around reworking the design and adding more adjustability is solid, and definitely the kind of feedback we keep in mind as we continue improving things.
Thanks again for the thoughtful input, it genuinely helps.
MagBak Team
Best phone case ever
My friend introduced me to this company. I immediately ordered myself a case. Loved it. When I upgraded my phone, my first thought was to make sure the company had a case for my phone first. Again, loved the product.
To make things even better, my 2nd case somehow broke on the side. I emailed the support team and sent them a picture of the broken case. Other than requesting confirmation of my original order, a picture, and my my address, no questions asked, they sent me a replacement. Excellent customer service.
Without a doubt, a top quality product, amazing quality customer, an incredible company. 120% recommend to anyone. I would give them more than 5 stars if it was possible.
My one small gripe is that it seems like some newer cases are removing things like the pinky pillow and some colors have been removed. I would recommend not removing any past features as these are some of the features that I love and make me want to keep coming back. Maybe explicitly give the options for these?
Thank you for the amazing product and service.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Michael,
This was such a great read, really appreciate you taking the time to share all of this. Love that your journey started with a recommendation and turned into you coming back again after upgrading… that’s exactly the kind of experience we want people to have.
Also glad the team got you sorted quickly on the replacement. Keeping it simple and getting things fixed without the back-and-forth is how it should be.
And really appreciate you calling out the feedback on features like the pinky pillow and color options, that’s genuinely helpful. We’re always iterating on designs, but hearing what customers actually love and want to keep matters a lot, and this is exactly the kind of insight we take back to the team.
“120% recommend” and “more than 5 stars” is tough to beat 😄 We’ll keep working to live up to that.
Thanks again for the support!
MagBak Team
Favorite phone case
I really love all the features they're MacBak elite cases have but not only the features, I love the protection it provides for my phone. I plan on getting another one when I upgrade my phone
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jhonjairo,
Really glad to hear you’re loving the Elite case, especially the features and the protection. That balance is exactly what makes it such a solid daily case.
Love that you’re already planning to grab another one with your next upgrade… We’ll be ready when you are 😄
Thanks for the support!
MagBak Team
Great company that stands behind their…
Great company that stands behind their product with amazing customer service. I’m a customer for life.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Dave,
Really glad that came through in your experience, standing behind our products and taking care of our customers is what we’re all about.
“Customer for life” is a big one… We’ll make sure we keep earning that 😄
MagBak Team
Excellent customer support
Excellent customer support, great products
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jorge,
Short and sweet, we like it 😄 Glad you’re enjoying the products and the support.
We’ll keep delivering on both.
MagBak Team
Thanks for sending me a new kickstand
Thanks for sending me a new kickstand
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Vince,
You’re very welcome! Glad we could get that new kickstand out to you, back to full functionality in no time 🙌
If anything else ever comes up, you know where to find us. Always happy to help!
MagBak Team
Magbak stands behind their product
I bought my first Magbak case for an iPhone 7+ in 2017. Ever since then when I update to a new phone I immediately get a new Magbak case. Mandatory. I’m on my 5th. I bought my latest case in December 2024. 15 months later on April 1, 2026 the seams on the case started to separate. First problem I’ve had on any case all these years. I contacted Magbak support, and sent a pic of the problem. Within 24 hours they sent me a note that my replacement case was on the way. How cool is that?! I was already a customer for life, now I’m hoping my experience convinces someone to give this company a shot, maybe the next lifetime customer. Thanks Magbak making an awesome case and being an awesome company!
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Kory,
Reading this honestly put a big smile on our faces. Thank you for being with us all the way from your iPhone 7+ to your 5th MagBak case. That’s some serious loyalty, and we don’t take that lightly.
We’re really glad to hear that even after all these years, when something finally did come up, the team was able to jump in quickly and get a replacement sorted within 24 hours. That’s exactly how it should be, no hassle, just making things right.
Also… “mandatory” MagBak case with every new phone? We might have to put that on a t-shirt 😄
It truly means a lot that you’d recommend us to others, and we’ll keep doing everything we can to live up to that. Thanks again for the support over the years!
MagBak Team
MagBak makes an excellent product
MagBak makes an excellent product. Their customer service is 100%. I cannot say enough about them. Thank you
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Greg,
This made our day, thank you! We’re really glad you’re loving the product, and hearing that our customer service hit the mark means just as much to us.
We put a lot of care into both, so it’s awesome to know it’s coming through on your end. If you ever need anything, we’ve always got your back.
MagBak Team
Great Product & Amazing Customer Service
I've been purchasing MagBak phone covers for most of my iPhones, and they've always provided the protection I need. Unfortunately, the finger strap often breaks off of each one and requires replacing. That said, MagBak has always been wonderful at sending me replacements at no charge, so despite the initial frustration, the issues are always resolved. Thanks, MagBak, for your great product and amazing customer service!
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Alan,
Really appreciate you sticking with us across multiple iPhones, that means a lot. Glad to hear the cases have been giving you the protection you need, and even more so that the team has been able to step in quickly whenever the finger loop needed replacing.
We totally get how frustrating it can be when that happens, but it’s great to know the experience on the support side has helped turn things around each time. That’s exactly what we aim for, making sure you’re always taken care of.
Thanks again for taking the time to share this and for your continued support!
MagBak Team
Fast
Fast, friendly, helpful and professional customer service with a broken finger loop on my elite case from last Summer (2025).
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Rene,
Really appreciate the review. We’ll take “fast, friendly, helpful, and professional” any day 😄
Glad we could get that finger loop taken care of for you, even after some solid use since last summer. That’s exactly how it should be.
Thanks again for the awesome words. We're always here if you need us.
MagBak Team
The loop on my Magbak Elite case broke…
The loop on my Magbak Elite case broke after a month of use. I reached out to cs and they replaced it without question! That was some amazing customer service. Speaking to the product itself, I love the magnets. I work in IT and it’s actually quite useful to stick this on to a server rack while I’m working.
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jessica,
Really appreciate you taking the time to share this, and glad we could get that finger loop sorted out quickly for you!
Also love how you’re putting the magnets to work… sticking your phone onto a server rack is next-level practical (our engineering team would definitely approve 😄). That’s exactly the kind of real-world use we design for.
Thanks again for the kind words and for being part of the MagBak crew. We’ve got you covered if you ever need anything down the line.
MagBak Team
Purchased a Magbak Tesla Phone Mount
Purchased a Magbak Tesla Phone Mount. The quality of the product was poor - within 7 months of use it was splitting apart in the middle. Also, the adhesive stopped sticking so that everytime I attached my iPhone, it fell off. I contacted Customer Service and they only offered to sell me another product. Ridiculous.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Eddy,
Really sorry to hear about your experience here. That’s definitely not what we want for you, especially when it comes to something you rely on every day, like your Tesla Charger.
What you’ve described with the splitting and the adhesive losing strength isn’t up to our standards, and I completely understand how frustrating that must be. That’s not the kind of experience we aim to deliver.
No worries on this though, we’ll absolutely make this right for you. I’ve flagged this with the team, and you should see a replacement come through soon.
Appreciate you bringing this to us. We’ve got you covered.
MagBak Team
Amazing customer service
Amazing customer service. Had query and replied in 5 minutes . Cases are superior to anything else without exception. Brilliant design and clearly much thought gone in to them. Great value too .
Absolutely delighted overall.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Alan,
This was such a great read, thank you for sharing it!
We’re really glad we could get back to you quickly and help out when you needed it. And hearing that the design and quality stood out to you means a lot. There’s a ton of thought that goes into every detail, so it’s awesome to see that come through.
“Absolutely delighted” is exactly what we aim for 😊
Really appreciate the support!
MagBak Team
$65 for a phone case!! WORTH IT!!
$65 for a phone case!!! Totally worth it!! I decided to make the commitment to the Samsung S24 ultra when I purchased a MagBak case. I normally swap cases frequently and change phones annually. Of all cases I have used this is the last one. No need to change unless I change phones. I have been using the same case since January 2025. It has taken some spills and my phone has remained blemish free. Recently I dropped the phone with the kickstand out. The kickstand broke. I inquired on a replacement and was willing to pay for the part. Magbak responded, asked a few questions, verified that I was outside my warrenty, and then shipped out a replacement. Imagine my surprise when I received a new case. Magbak did not have to replace my case but they did and got a customer for life. It also helps that the magnetic function of this case is the best I have experienced. The magnetic feature is the sole reason I purchased the case. I slap the phone on lift post, tool boxes, refrigerator, the fender of my car so I can watch YouTube explain what I missed when assembling a drum break because it had been 10 years and I can't remember... you get the point.
Keep up the good work. I'll buy another case for my dedicated Bluetooth airride controller.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Brain,
This was an absolute joy to read. Thank you for taking the time to share all of this.
Love hearing how the case has handled real-world use and kept your phone protected through those drops. And the way you’re using the magnetic feature on lift posts, toolboxes, and even mid-brake jobs with a YouTube tutorial. That’s honestly one of the best use cases we’ve heard 😄
Sorry about the kickstand breaking, that’s never ideal, but really glad our team could step in and surprise you with a replacement, even outside of warranty. We always try to do right by our customers when we can.
It means a lot that this earned a spot as your go-to case. We’ll be ready when you’re picking up that next one for your setup.
MagBak Team
A must-have for all Tesla owners
One of the most practical and thoughtfully designed product for Tesla owners! In fact the after sales service is top notch too. I had an issue with the adhesive tape which resulted in my magbak falling out 4 months after using the product. The after sales team was kind enough to send me replacement tapes at no cost all the way from the US to Singapore! I highly recommend this product to all Tesla owners!
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Elaine,
This was such a great one to read, thank you for taking the time to share it!
We’re really glad to hear the charger has been a solid fit for your Tesla. A lot of thought goes into making it feel seamless and practical in everyday use, so it’s awesome to know that it came through for you.
Sorry about the adhesive giving way after a few months, that’s definitely not the experience we want. But I’m really happy our team could get replacement tapes out to you quickly (even across the globe!) and make things right without any hassle.
Thanks again for the support!
MagBak Team
Great case, great service
I've bought 2 cases from MagBak, and after my second one developed a Crack after months of use, I contacted them and they quickly shipped me a replacement free of charge! I'm not buying a case anywhere else.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Jonathan,
This genuinely made us smile. Thank you for sharing it. It means a lot that you’ve trusted us with not just one, but two cases.
Really sorry the second one didn’t hold up the way it should, but I’m glad our team could jump in quickly and get a replacement out to you without any back-and-forth. That’s always the goal, keep things simple and take care of you.
And “not buying a case anywhere else”… that’s huge. We don’t take that lightly.
Thanks again for the love and for sticking with us.
MagBak Team
Best quality cases - best customer service team!
Using Magback cases for all my phone for years, nicest cases and best quality.
Always professional and best customer service team.
Thank you Magback.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey Sahar,
Thank you so much for the awesome words and for sticking with MagBak over the years. It really means a lot to hear that you’ve trusted our cases across multiple phones and that the quality and support have continued to stand out for you.
We’re especially glad to hear our customer service team has made a great impression as well. A great case is important, but having a team behind it that’s professional and ready to help makes all the difference.
Thanks again for your support and for being part of MagBak.
MagBak Team
Great quality products and warranty services
Great quality products. Great customer service and warranty.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagBak
Hey there,
We really appreciate you keeping it short and sweet, those are three of our favorite things to hear! Glad the product, service, and warranty all delivered for you.
If anything ever comes up, you know where to find us. We’ve got you covered.
MagBak Team
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Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.