When the trampoline was delivered there was a box missing, I contacted Mad Fun directly and their team was very helpful in clarifying what was missing and sending it out to us asap. Great customer ser... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very poor quality, I got trampoline safety netting, and it's starting to rip already. Previous last 4.5 years, the new one 4.5 days. Cost a lot but need to look again for new one, because for autistic... Näytä lisää
Yritys on vastannut
I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Näytä lisää
Yritys on vastannut
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Yrityksen kirjoittama
- We are committed to Customer Service
Yhteystiedot
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Yhdistynyt kuningaskunta
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,1
Hyvä
836 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Staff went out of their way to get us…
Staff went out of their way to get us the pool we wanted
21. syyskuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you have been enjoying your new purchase.
Kind regards
Customer Services
Excellent all round
15. syyskuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Good customer service
Thanks for sorting out the missing springs so promptly, good customer service!
3. syyskuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and we are glad we could get the missing springs to you promptly.
We hope your family are enjoying the trampoline.
Kind regards
Customer Services
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, I'll pass your comments to the team.
Kind regards
Customer Services
Waited in all day as item was due to…
Waited in all day as item was due to arrive. Didn't turn up. Came next morning & was left outside our front gates by the road!! No msg or ring on the doorbell. Climbing frame was difficult to follow poor illustrated only instructions.
1. syyskuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are pleased to see your feedback. I'm sorry to see that you were not happy with the delivery service. I can see from the tracking it was delivered the day after it was despatched from the warehouse. I'm sorry you did not hear them at your door and that it was left by your gates. I will pass this information on to the courier.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fantastic service
Fantastic service. Would highly recommend this company. Their customer service is exceptional. I had an issue with a slide I bought from them and without any questions asked they sent a new one which came within 2 days!
21. elokuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad we could get this rectified for you quickly. We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Brilliant customer and sales service
Brilliant customer and sales service, responded to emails immediately, followed up and missing bolts were with us in 2 days .
17. elokuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are sorry that a couple of bolts were missing but are pleased we could get that sorted for you straight away.
We hope they family are enjoying the new purchase.
Kind regards
Customer Services
Made several calls
Made several calls. Customer service operatives were, knowledgeable, flexible and efficient. Goods arrived when ordered with plenty of notice. Product perfect for our needs.
16. elokuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that the product if perfect for your requirements. Enjoy!
Kind regards
Customer Services
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Great value for money and next day…
Great value for money and next day delivery. Would highly recommend .
4. elokuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
I ordered a swimming pool from madfun…
I ordered a swimming pool from madfun it was delivered a day early great service price for the pool 15ft x48 was the best I could find anywhere they are based in Wales so it does not come from abroad the driver was really pleasant and helpful and put it in my garden for me I highly recommend ordering your things from madfun
4. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
PLEASE READ BEFORE ORDERED FROM MADFUN!
This companies communication is terrible.
Understanding the covid issues with delivery I emailed them to ask before I purchased this whether they were having any issues with delivery as I wanted this for my sons birthday on the 16th July they assured me it would come next day delivery. So I ordered the TP climbing frame with slide on the 10th July four days later the slide turned up and nothing else so I email, phone and go on live chat to be ignored. Stayed in for the next 4 days with two children and a heatwave incase it turned up and still being ignored and not solved. This also left my son without his birthday present.
Finally the following Monday I have an email response saying another would be sent out. I did not receive the frame until another 4 days later again after staying in another 2 days as was told it was coming the Wednesday and then finally it come on the Thursday 29th July!! Then to realise screws and bolts are missing to connect the slide and anchors that keep it in the ground are missing just delayed this whole process even longer. I emailed my concerns to tell them I wasn’t happy with the service and they did not want to know.
I would never order from this company again and strongly advise other people to avoid.
2. elokuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. So glad you would buy from us again.
Kind regards
Customer Service
Just the job
Had what we wanted at the right price and turned out to be local too.
27. heinäkuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Very fast delivery and good customer…
Very fast delivery and good customer service
21. heinäkuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Excellent Service as always
Excellent Service as always. Everyone is really friendly and can’t do enough to help you out if needed. Would highly recommend.
19. heinäkuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
excellent company
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other sellers. fab product and kids are extremely happy.
19. heinäkuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and glad that your kids are enjoying it.
Kind regards
Customer Services
Had a few hiccups with the courier firm that…
Had a few hiccups with the firm that they use for delivery but they were all sorted out by the helpful customer service team who always responded quickly.
19. heinäkuuta 2021
Vastaus yritykseltä MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Service
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.