Macron Arvostelua 

Ho ordinato due magliette all'inizio di giugno e dopo 20 giorni, nonostante ripetute richieste di informazioni sullo stato del mio ordine, non ho ricevuto nessun riscontro, pertanto ho comunicato la mia intenzione di annullare l'ordine. Come per magia lo stesso giorno mi arriva una mail in cui mi si comunica che il mio ordine era stato spedito...che coincidenza! Mi sembra un comportamento poco professionale! Al ricevimento del pacco lo rifiuto e chiedo il rimborso che mi arriva dopo più di 20 giorni e comunque senza le spese di trasporto. Una grande delusione e mi dispiace ancor di più che questa azienda sia lo sponsor della squadra di calcio del cuore di tutta la mia famiglia!

Negative star if i could the usa representative name was oscar and was super confrontational when i was trying to to get a tracking number for my sons uniform ,after he told me it takes 3 weeks to get the uniform ,it had been almost two weeks and the uniform still hadn’t been shipped super unprofessional man and he was the manager

Realizo un pedido. Espero pacientemente más días de los indicados hasta que finalmente contacto por correo. Me indican que todo va bien y que el pedido será prontamente entregado. Espero otros días más hasta que vuelvo a contactar ante la falta total de actualizaciones. Es ahí cuando me dicen que se cancela el pedido porque había productos que no estaban en stock. Pongo la segunda estrella porque al menos el reembolso ha sido rápido.

If the customer service was as high in standards as high of the pricing this place would be awesome

Wahnsinn! 3 Wochen nach Versendung keine Spur vom Paket. Nie wieder! Übrigens habe ich das Paket bis heute, 4. September, nicht erhalten. Also definitiv Betrug.

As a manufacturer their shirts are awful, sticky labels instead of printing, colours run on washing
Okay to display, cannot wear or it’s just disposable

Horrible order something for Mother’s Day in early April Mother’s Day passed and it still ain’t delivered will never buy anything from here again

Faccio seguito alla mia recensione di ieri, per comunicare che l'azienda non ha ancora preso provvedimenti per quanto riguarda la spedizione del mio ordine effettuato il 25/04. Il sito promette la consegna in 1 / 2 gg lavorativi, ne sono passati già 5 e siamo ancora fermi. Io tra 3 giorni parto per un viaggio. Ho anche pagato le spese di spedizione. Il Customer Care dice soltanto che il team di competenza ci sta lavorando, inizialmente mi hanno chiesto 48 ore per un riscontro, oggi questo termine scade, e non sanno miminamente confermarmi se il riscontro arriva entro oggi. Tutto questo è assurdo. Non hanno un responsabile con chi parlare, solo il customer care di primo livello, che purtroppo ripete sempre le stesse cose senza poter fornire altre soluzioni. Servizio PESSIMO.

Had been trying to get a quote for shirts since August 2024. An order of over 50 shirts with sizes and numbers were submitted.
Macron manager at Cardiff uni email to request if the sizes are correct and took this confirmation as a go-ahead for the order despite not having provided a price per unit.
The subsequent price provided was almost double that of other companies.
Macron also added their company logo to the shirts despite the club having an exclusive shirt sponsor deal with another company potentially costing the club £2500 in shirt sponsorship.
On arrival a large number of the shirts at the wrong printing/numbers and where the wrong size. Not a company to use even as a last resort.

Ordered a kit for my son in January. It's now been nearly 7 weeks and still no show. SEVEN weeks without a kit. Appalling service

Ho acquistato 3 pantaloni tecnici in acrilico, mi ero raccomandato che fossero di buona qualità e mi avevano garantito che non si formassero pallini a contatto con giacche e maglioni. Dopo appena 15 giorni sono INGUARDABILI pessima qualità 1000 volte meglio Decatlon. Per quanto mi riguarda ho CHIUSO con
MACRON.
Posso dimostrarlo con foto in merito il giorno è approssimativo il mese giusto

I ordered a pair of pants about a week ago and only today they told me that they are no longer available. They do not even guarantee me the same price or an apology discount. I am very disappointed. I will not buy from this seller again. UNPROFESSIONAL AND UNSERIOUS!

Terrible company that our club are forced to work with as they are partnered with our university. We put in an order for 50 or so custom shirts with names and numbers on them. Were given a price per shirt of around £30 (which is higher than most of their competitors) but when we confirmed the shirt sizes the increase the price to £50 per shirt and started production before we could agree on this price. So now we have to get our student club members, who have little money as it is, to pay extortionate amounts of money for subpar quality kits.

On top of this their customers service js abysmal taking anywhere between 2 weeks to 2 months to get a reply.

If you have the option to use literally any other company then please do.

J'ai commandé un maillot de rugby. Le colis est arrivé plié et déchiré, sans le maillot !! Après réclamation et photos à l'appuie ils n'ont plus répondu.

Put an order in for 3 shirts in August. Only received 2. Have tried to phone...constantly unanswered, wrote to custimer 'care' twice who insisted i contact Neath office, done that too, still no response. Appalling service. Have told my football club to end business with them. I guess it's only £45 to them, but the present if a shirt has never been sent to my nephew.

Whatever you do, do not order from this company.

Had to return items. They tell you to pay for return which goes all the way to Italy. I paid £18.80 for international tracked and signed for.

When it finally arrived to them they refused the order saying that fees were outstanding. Item is to be returned to sender.

Contacted them and they said taxes outstanding and to contact sending operator. When I queried them and gave proof of sending and said there was no guidance on these fees or how to pay them they just gave me the link that I used when previously preparing to send - address that I need to print and I have to pay for own sending (which I did).

Contact with them has been awful. No compassion or willingness to help, more just like I have to deal with it.

My order was £100 and paid £18.80 for a good service to get it sent to them and now it will be sent back to me and so I have to pay £18.80 all ovr again and now go find out how to pay the taxes on it when arriving in Italy when Macron won't give me any information on it and the post office does not have information on it?

Do yourself a favour and buy elsewhere. I do not recommend using these and their customer care is a disgrace.

I am extremely dissatisfied with the service from Macron. I purchased a Scotland Rugby Jersey as a birthday gift, and the return process has turned into a nightmare. Macron requires buyers to handle returns themselves, which is frustrating enough. However, when I attempted to return the item, no one was present to receive the package at 11:20 AM on a weekday. This lack of support is unacceptable for a company of your stature.

commande d'un blouson automobile le vendredi livraison le jeudi d'après

I ordered a medium size football shirt as a Christmas present from this store online and received an XXL top in a Medium bag. I immediately tried to ring the company within the so called opening times to receive a "we are closed" automated message. I then used the online support form to raise the issue and sent a photo of the T Shirt I received, including the XXL, tag with the bag which had M on the package. I provided all of the order details so they could see exactly what the issue is. I then received a reply the next day to ask for more photos and "they were as my service". Unsure as to what more evidence they wanted as I had already sent EVERYTHING i had over, i called the contact number and thankfully this time got through. The customer service rep was very rude and gave absolutely no support. They advised "fine, i will send it onto the next department but it is better if you give as many photos as possible but fine". After i explained there aren't more photo's i could possibly send they huffed. I asked what the next steps were and timeframes and for told "probably 48 hours or something". When I said i would really like a response that day they said "yes well obviously you will get one today". II then recieved an email a matter of minutes later to say they "are in my favour" and i will get a refund so the so called advice and guidance from the customer services was pointless.

I ordered a rugby kit for my son, website in £, paid in £. Received notification from DHL there was additional duty to be paid. On an order of £170 an extra £56!!!!!!!
I called Macron, said I should have read terms and conditions and it is on the website... goodbye! I am absolutely livid with a global brand behaving like this and the attitude of the lady on the phone, says she has had exactly this call before....
Be transparent Macron, I have many years of rugby ahead of me and will be taking my business elsewhere....
What a rip off!