macarooon.com Arvostelua 

52
•
TrustScore 3/5 tähteä

3,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I’ve just ordered my second Macarooon iPhone case, with the last one now with my son. They - and their customer service - have proven to be excellent. The design and manufacturing quality is unrivalle... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

They responded quickly to my color exchange request, and both the packaging and the product arrived in perfect condition. However, even though I used it carefully, the phone case developed a hole and... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

AVOID. Cheap products from China. No refunds or exchange unless product is defective and if it’s defective, you have only 7 days to report it or they will straight out reject your request. They als... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This is my second purchase of the leather folio iPhone case and I’m only upgrading because I’m upgrading my phone. The quality is superb and is so handy that you can detach it from the folio as a stan... Näytä lisää

3,2

Keskitasoinen

TrustScore 3/5 tähteä

52 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 85 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(52)

27 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Do not buy anything from this company

Do not buy anything from this company! It’s junk made in China. The products are fake leather even though on the website they state they are real. Also the cases that come with the wallet don’t even fit the iPhone properly leaving an edge of the phone above the lip of the case. Tried to get a refund and they refused and super rude customer service. Now I’m stuck with a 100 dollar pice of crap that I can’t give a way for free!

24. kesäkuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Dana, we're sorry to hear this, but a few clarifications for anyone reading: you confirmed your iPhone was a 15 Pro but your order was for a 15 Pro Max case, they are two different models with different dimensions.

As the item was personalised, it isn't eligible for return, though we did offer an exclusive discount toward a correctly-sized replacement, which wasn't taken up.

Separately, the payment dispute you filed was also reviewed and resolved in our favor. We're sorry this wasn't the outcome you hoped for, and we remain happy to help if you'd like to reach out at info@macarooon.com

Saanut 1/5 tähteä

Garbage quality

Garbage quality. My monogram scratched off in the first week, the pebbled leather doesn’t hold up. Really trash…don’t fall for the photos

23. joulukuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Jessica, we're sorry to hear the monogram and leather didn't hold up for you. We'd like to make this right — please email us at info@macarooon.com with your order number and a photo, and we'll arrange a replacement.

Saanut 5/5 tähteä

Happy with purchase, as expected

I placed an order and saw the awful reviews on here afterwards. I had no choice but to figure I may have just set fire to £75. However, my new iphone case arrived in a timely fashion considering it was sent from China (6 working days) and looks exactly like the pictures on the website. I’m really happy with the colour, quality and the magnet on the attachable card holder seems strong.

17. joulukuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Becca, thank you for the kind review — really glad the case matched your expectations and arrived in good time. We appreciate you taking a chance on us.

Saanut 1/5 tähteä

AVOID.

AVOID.
Cheap products from China.
No refunds or exchange unless product is defective and if it’s defective, you have only 7 days to report it or they will straight out reject your request. They also charge $15 “Admin” fee to return a defected item plus they put responsibility onto the customer to pay the shipping fees to return because they are cheap AF and they want to discourage you from bothering. Shipping takes longer than advertised on their website as they get shipped directly from a warehouse in Asia.

4. marraskuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Lincoln, thanks for the detailed feedback. We've updated our return window to 30 days, which should address the timing concern you raised. As a global business, we're always working to strike the right balance between fair policies and sustainable shipping costs — which is part of why some return costs are shared with customers. We're sorry the experience didn't meet your expectations, and we appreciate you taking the time to share it.

Saanut 1/5 tähteä

Overpriced for Subpar Quality.”

I recently purchased an iPhone case from this website and was disappointed with the quality of the product relative to its price. The case did not meet my expectations in terms of material and durability. I believe the product description did not accurately represent the actual quality of the case. I would not recommend this product to others looking for a durable and high-quality phone case.”

28. lokakuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Rizwan, thank you for taking the time to share this, even though it's been a while since your purchase. We're sorry the case didn't meet your expectations on material and durability — feedback like this genuinely helps us improve. If you're open to it, we'd still welcome the chance to look into what happened; feel free to email us at info@macarooon.com with your order details.

Saanut 1/5 tähteä

Don't waste your money

Don't waste your money! Quality is poor, they remove bad reviews from their shop.

2. marraskuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Elena, we know it's been a while since you left this, but we still wanted to respond thoughtfully. We weren't able to locate an order matching this review, and the option to request further details wasn't available to us here. If there was a specific product issue behind this, we'd still like to hear about it — info@macarooon.com whenever you're up for it.

Saanut 1/5 tähteä

This is a scam company

This is a scam company. They are not legit.

11. lokakuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Deanna, we're sorry for the frustration, but a factual clarification: the address provided at checkout did not match your intended delivery address, which is why the order couldn't be delivered as expected — this was outside our control once the parcel shipped. We did offer an exclusive discount toward a replacement, which wasn't taken up. Wishing you a happy day ahead.

Saanut 1/5 tähteä

Poor Quality, Frustrating Customer Service

I ordered four items from this company…a leather folio wrap with clear case, a leather case, a charger, and a grip stand. The leather was okay, but the inside of the folio feels cheap and only has one slot for cards. The card is difficult to remove due to the proximity to the edge of the phone (horizontal slot rather than vertical). But, that was the least of my problems, so I didn’t complain about that to the company.

The leather case I received was not the size I ordered and would not fit my phone. The MagSafe grip stand has a weak magnet and slides around on the back of the phone. It cannot be used at all for a stand due to the weakness of the magnet. And finally, I made an error when I ordered and meant to order a MagSafe charger and did not.

I spent a week emailing back and forth with the company, sending pictures, explaining the issues, and getting more and more frustrated. At the end of this process, I did manage to obtain a promise that they will send the correct size leather case (remains to be seen if they actually will), and a refund for the barely functional grip stand (remains to be seen if I actually get the money back). They refused to allow an exchange of the charger because it was my error. They did offer a free screen protector to be sent with my case for my trouble. If they could send the screen protector, they could send a MagSafe charger. I would have been happy to return the products I wasn’t satisfied with, but they did not want to solve the problems that way.

I politely pointed out that in this world of easy, free returns and exchanges, their company would have difficulty being successful. They responded and said because they are located outside the U.S, they cannot do returns and exchanges that way.

If you order from this company, don’t expect high quality, and don’t expect a full resolution to any problem or dissatisfaction with their products. You likely will not receive it. Order at your own risk and expect to wait 10-14 days to receive your order as their shipping is quite slow.

3. lokakuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Lishcia, thank you for the detailed feedback. To recap: we replaced the incorrectly-sized case, refunded the grip stand, and included a complimentary screen protector as a gesture of goodwill. The charging pad matched its product description and wasn't eligible for return, as is standard practice. We're sorry the process felt slow, and we're glad the outcome ultimately worked out — we'd welcome you back anytime.

Saanut 1/5 tähteä

Shipping takes forever

Shipping takes forever, zero customer service and the product quality is sad. This company is obviously a drop shipping scam

31. elokuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Sean, appreciate you taking the time to write this, even a while back. We couldn't find an order tied to this review, and there wasn't an option here to request further details from you. If shipping and quality were genuinely the issue, we'd like a chance to look into it properly — info@macarooon.com, whenever works for you.

Saanut 1/5 tähteä

Venter og venter

Har nu ventet siden 3. juni på min vare. Er nu blevet bedt om at indbetale told og gebyrer via Post Nord.

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Jens, we're sorry for the wait, and understand the customs fee came as an unwelcome surprise. As we ship internationally, import duties are set by local customs authorities — in this case via PostNord, the Danish postal service — and are the customer's responsibility, as outlined in our terms. We're also sorry the shipping took longer than expected, and we weren't able to request further order details from you here. If you haven't received it yet, please reach out to info@macarooon.com and we'll look into the delay.

Saanut 4/5 tähteä

Defective item and no response

Update: I finally heard back from Macarooon over a week later however they have replaced the phone case and gifted a matching key ring for the inconvenience! Thank you for resolving the issue.

I have just received my order last week and the case arrived damaged. As of yet I have not heard a response from them having emailed them twice. The refund policy says no refunds unless the item is defective and it has to be notified to them within 7 days. I bought the cross body strap and the MagSafe cover with leather case. From first look I’m a bit dubious that the strap adaptor will work to hold the phone’s weight. The personalised inscription also comes up unclear and the side buttons of the leather case do not completely sit on top of the side buttons on the phone.

21. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Stained phone case, no customer service

Phone cases shipped from China so take a long time to arrive. Arrived with gold embossing that smeared across the leather, staining it. Sent photos to them, requesting a replacement and received no response. Sent a request for a refund and also received no response.

22. toukokuuta 2024
Oma-aloitteinen arvostelu
macarooon.com-logo

Vastaus yritykseltä macarooon.com

Hi Kay, we're sorry to hear about the smeared embossing and that your messages went unanswered — that's not the standard we hold ourselves to. We weren't able to match this review to an order, so we couldn't look into it directly here. Since then, we've built out a dedicated customer service team to make sure requests like yours don't get missed. If you're open to it, please email us at info@macarooon.com or send us a DM on Instagram @macarooonofficial with your order details, and we'll take care of it properly this time.

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