BANDOLIER Arvostelua 

Tried to return an unused, just received cell phone case and strap because it was too long and I am a short person. I was told because I opened it that it was now considered "used" and was not eligible for a return even though I never ever used it. They said that I could receive a gift card towards a future purchase which I was not happy about and after reading the reviews on Trust Pilot, I never want to deal with Bandolier's horrific customer service again. I can't go through the wasted time, unanswered emails, no live support, and frustration. I have sent back through USPS the NEVER USED items and have filed with my credit card company. NEVER buy their free returns fee of $6.49 because it is only free returns if you don't open the package and take off the tags. It is solely based on "eligible items" which they don't tell you when you buy from Bandolier and those "eligible items" means that you can't even adjust the strap after you put the case on your iphone because it's then considered "used."

This case is $150 and both hooks that attach to the case are breaking after a few months. I am going to call them and they better replace this expensive piece of garbage. There is no place for a reply so I have to edit my original post. No one answers your phones for my refund. Your automated human states you have a chat, yet there is no chat, only an email. Not to mention your company has chosen to hire an uber wealthy convicted felon as a spokesperson which just is ick. How do I get a full refund?

Late arrival for products they claimed are leather but are nothing but cheap plastic. Am beyond angry as this is the third one I bought over the years. My iphone 13 case was beautiful leather as was the gift I gave my daughter. This time the case , the strap and the air-pod holder are all made from plastic though the site promises genuine leather.
Absolute cheap garbage.

I am so impressed with the customer service of Bandolier! I purchased a phone case with a strap and wallet a while ago and absolutely love it. Unfortunately, the clasp on the leather strap broke. I wrote to customer service with a photo and within the week they sent me a new strap. It always pays to buy a quality product through a company that stands behind their product!

I’ve been a customer for a bit over a decade when the company first launched. I’ve recommended Bandolier to countless friends because the products are beautiful, the quality is amazing and the functionality is priceless, but above all the customer service is outstanding!

I absolutely love my order! Everything is even more beautiful in person than it looks in the pictures. The quality is really amazing and you can tell a lot of thought has gone into the details. Everything feels so well made and looks even better in person.

I ordered the Pebble Leather Expanded Zip Pouch and the Gia Crossbody Phone Case, and I also received the Belinda Wristlet as a gift. I honestly love all three. They’re beautiful, practical and even better than I expected.

I also had a small issue with the delivery and their customer service was amazing. They replied so quickly and were immediately ready to either reship my order or issue a refund. I really appreciated how helpful they were.

I’m so happy with everything and will definitely be ordering from BANDOLIER again. This definitely won’t be my last order!

customer service is AWFUL. they take forever to respond, no one is logging notes so every contact is like the first time and shipping takes ages. trying to exchange a product has been quite an eye opening experience and I will go ahead and simply return at this point and try a different company.
PS- point proven below. I am a US customer, not in the UK. 🤦🏼‍♀️

The gold on the case began to chip immediately- What started off as a stylish item, now looks cheap. The strap also broke from it's attachment. I like the leather- however that is overpowered by how poorly the gold coating around the case has held up along with the poorly made clasp. It seems this is where a lot of companies opt for cheaper products. Would not recommend, or purchase again.

I have been a loyal Bandolier customer for around 8 years and have purchased their phone cases repeatedly over the years. My previous cases lasted up to two years, which is why I kept choosing this brand despite the premium price.

Unfortunately, my most recent case started breaking and peeling after less than two months of normal use. The decline in quality compared with the Bandolier products I bought in the past is very noticeable.

I contacted customer service and explained the problem. They replied and asked me to confirm my shipping address, so naturally I assumed they were going to resolve the issue. I provided the address — and then they simply stopped responding. I sent a follow-up email and received no reply to that either.

This is particularly disappointing after being a loyal customer for so many years. A premium-priced product should not deteriorate after less than two months, and a customer should not be ignored after the company has already started handling their complaint.

Sadly, after around 8 years of buying Bandolier products, both the product quality and the customer service in this case have left me extremely disappointed.

I recently requested a warranty replacement for my Remi Magnetic Zipper pouch via Bandolier’s online support on a Sunday evening. I was contacted via email the next business morning that a replacement will be mailed out and there was nothing more needed on my end. I always mention to folks when asked where to purchase my iPhone case that Bandolier is an amazing company that offers the BEST products and their customer service is A+!!! I will forever be a “Bandolier Girl” and customer FOREVER!!! Thank you!!! - Adriana A.

Very disappointed with my first Bandolier purchase.
I purchased the Dillon Dual Pocket Crossbody in Cognac for $259.20. The bag is advertised as a rich, beautiful Cognac, but the bag I received is noticeably lighter and much more orange/washed-out. It does not look like the product shown on the website.
I am also disappointed in the leather. For a bag at this price, I expected substantially better quality. The leather is described as "100% top grain pebble leather" but the leather feels very lightweight and plastic-like and, frankly, looks and feels cheap compared with the Coach bags I already own.
I subsequently discovered that my purchase was considered final sale. The final-sale language was in small print in my order confirmation, but I did not realize this when purchasing. I had seen the optional return/shipping insurance during checkout, declined it after reviewing the return policy, and believed I was making a normal returnable purchase. I would NEVER knowingly buy a final-sale handbag at this price, especially from a company I had never purchased from before.
I have now tried repeatedly to resolve this directly with Bandolier. I have called four times during business hours and left three messages. Every call has gone directly to voicemail. I eventually found the website chat, only to discover that it is a bot. When I specifically request a live agent, it simply directs me back to email. I emailed customer service and have received no response.
I am leaving town tomorrow and have been trying to resolve this before I leave. The combination of disappointing product quality, a color that does not look like the advertised Cognac, a final-sale restriction I did not understand at the time of purchase, and the inability to reach an actual person has been extremely frustrating.
This is my first Bandolier purchase, and unfortunately it will likely be my last.

Buyer Beware! Their new cases offer zero quality. The strap feels like plastic and is half the size of the older versions of the crossbody strap. The entire case looks and feels very cheap except it’s not cheap. Customer service offered no help or solution and didn’t answer my questions. Super disappointed and I would never purchase from them again.

I’m extremely disappointed with my latest purchase. The case I’ve received is simply not up to the standard or aesthetic I’ve come to expect from their products. It looks extremely gaudy and, to be honest, rather cheap. I had to re-read the description to see whether the material was genuine leather, as it feels extremely hard and inflexible, like plastic. The chrome surround is also particularly brash and isn’t something I would have chosen had I realised how it looked in person.

I did send them this complaint on email, but they didn’t bother to respond. I will not be buying from them again.

I am a huge fan of Bandolier, with many of their cases and straps. I recently bought a charm wristlet, and one of the clasps broke. I contacted their customer service to ask for a replacement of the clasp, and within hours they responded stating that they would replace the entire wristlet. I am, as always, so impressed with this brand and their commitment to their customers.

My order was incorrect so I emailed Bandolier to cancel the order and then reordered the correct bag. Customer service was great! They walked me through everything and were very helpful and courteous. They even gave me a 10% discount to complete my new order. I highly recommend Bandolier for quality products and awesome customer service!

Excellent Customer service. I recently asked for a replacement for one of my accessories that was faulty and they were extremely efficient in their replies and action. The customer service team is amazing!

Outstanding Customer Service! ⭐⭐⭐⭐⭐

I am incredibly impressed with Bandolier’s customer service! After contacting them about an issue with one of my straps, they responded quickly and went above and beyond, sending me replacement strap.

Beautiful products and exceptional customer service. Bandolier truly stands behind its products and has definitely earned my loyalty. I will happily recommend them to friends and family!

I am impressed and very happy with the way customer service handled my messages, questions for a fitting issue. Very respectfully, they answered and helped me change my iphone17 case at no charge. No doubtful questions/requests, they did it professionally. Very pleased with such excellent experience!

I am a huge bandolier fan! HUGE! I have purchased 15 cases and pouches over the past 7 years. I love my bags. I have had them for 4 different phone sizes so I really do love them and great for travel. However…the gold chrome ones are AWFUL! They don’t even have a place to let you review them. I bought one and then returned it within a month was sent another one and within a month it was totally peeled too. I did not have any unusual things to make it peel just normal wear, which they claimed was the reason. Do NOT buy the chrome cases. Any of the other ones are fine but buyer beware they are worse than one star and there’s a reason they don’t let you review them on their site.

1 star for customer service. Unable to help and asks you to look into your order instead of using the information available to them. A company that charges over one hundred dollars for a phone case can afford a good customer service team they just don't care to. Spend your money somewhere else.

I placed an order and forgot to expedite it (I need it for an event Sunday) In a panic I placed a second order expedited and asked if they could combine the orders. Customer service got back to me when it was too late and asked ME if I could cancel my order not knowing if it had shipped or not (they should be able to see this)

I run a company. Customer service should be able to cancel orders, they should at least know if it's past the cancelation deadline, they should be able to communicate with shipping teams.