I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Prompt answer to my query, which allowed me to remove a redundant holder for my TAG device, now discarded, from the top of my windscreen. No damage to the screen, and no trace of the holder's glue on... Näytä lisää
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Näytä lisää
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
Yrityksen tiedot
Yrityksen kirjoittama
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Yhteystiedot
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Yhdistynyt kuningaskunta
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Keskitasoinen
781 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you to Steve Nicholls for…
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
21. elokuuta 2026
Vastaus yritykseltä M6toll
Hi, thanks for your review and the positive comments regarding the service you received from Steve. I eill ensure that the feedback is passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
I was sent this to review before all my…
I was sent this to review before all my questions had been answered so can't really say
24. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Karenna, thanks for your review. I think the review invite was sent on the back of an email that was replied to on the 20th August. I can then see you have sent a further email on the 24th August and my colleague will look at this for you. Please feel free to reach out should you require anything further. Kay@M6toll
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Charlie , and thanks for your feedback. All toll revenue is used to operate, maintain, and improve the road, helping to ensure a safe and reliable journey for all users. Please feel free to reach out, should you require anything further. Kay@M6toll
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7. elokuuta 2026
Vastaus yritykseltä M6toll
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
20. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Excellent customer service
Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.
19. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Great Service can’t fault them
Great Service can’t fault them .
Dealt with my problem quickly , excellent service
20. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Really good considerate and helpful
12. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Peter, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very good customer service
I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid
13. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Ajmal thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vehicle Height
Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.
13. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll
Positive experience
Great experience, very quickly responded to my email. Very happy with the service and information provided.
12. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt and fair response
19. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No complaints doing everything perfect…
No complaints doing everything perfect couldn't be better
12. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Pam, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer service advisor was excellent…
Customer service advisor was excellent and really helpful
19. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Angus, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll
how fast they was getting back and…
how fast they was getting back and informing about things i needed to know
19. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Totally dissatisfied with the response
Totally dissatisfied with the response.
How can I be charged £12 for a journey and then £20.20 for the return in the same vehicle. Complete madness.
19. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Karen, thanks you for your review. Please contatct the team on 0330 660 0790 to review your journey. Kay@M6toll
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