LUXY Inc Arvostelua 314

I recently used luxy for a weekend getaway and was thoroughly impressed. The driver was punctual and the car was comfortable and stylish.

Easily booked my ride to O'Hare for an upcoming trip. It was much more reasonably priced than using any other method.

The driver we had for thanksgiving was such a personable guy and safe driver! We called to confirm our ride and the staff was so friendly.

The app is super simple. I booked in an area where Uber was not available. Highly recommend!

I will never use this service again. Trip was cancelled without notification (no email, text, or phone call). My clients got to the airport without a ride. Very embarrassing to me and upsetting to my clients. Not happy.

The worst experience ever!
I received much better service from Uber and instead of paying 300.00, I paid 100.00.
Lucy ride did not deliver!!
Paid extra for meet and greet-didn’t happen! Driver left after 45 minutes waiting.
Would highly recommend never using their service. Go Uber! Save big money and better service.

Booking was easy, the people answering the phone were great. The driver was the problem. I booked for my son and his then to be fiance and asked for a meet and greet with their names on a sign. Driver texted and said he would meet at the curb side.....i called and said that i had requested and paid for a meet and greet and the driver was to be at baggage claim with a sign with their names on it. Michelle who answered the phone contacted the driver and he met them at baggage claim WITHOUT the sign. Michelle then said that they would "write up a report" and hopefully give my money back that i paid for the meet and greet

This company is not professional and will not reimburse us for our flight getting canceled due to low visibility in NYC. It’s not our fault your driver was on sight as he was aware of our flight situation. We never told him we were taking off and he was aware of our flight being delayed. If you are a professional ride service company you would do the right thing and refund our money. Do not trust this company for your travel plans.

LuxyRide has removed travel-anxiety for me. The drivers I have had were on time, professional and courteous. The vehicles I have been in were luxurious and most importantly, clean. For COVID safety, each driver wore a mask. I am relieved to have found an affordable auto service to take me to and from the airport.

I had a last minute change in travel, and Luxy was able to adjust on a moment's notice.

Forget the other competition this company did a fantastic job and I highly recommend them. They are very personal and especially Mike.

I recently had a great experience with Luxy. Our driver was punctual, friendly, and extremely professional. I will definitely recommend the service to friends and family.

We used Luxy for our latest trip the ride to the airport was fantastic the ride home from the airport they sent two small of a vehicle and we had to call someone to bring my wife home and they wouldn’t even return my call or even apologize for the amount of money they charge there should be better customer service just use Luxy again October 22 rides both ways were amazing great communication I increased their rating to five star

Easy to set up online. When we landed at JFK , a message was waiting for us from our driver, We contacted him once we had our luggage and he picked us up within 5 minutes. The SUV was clean and comfortable and the ride to our home in CT was very good.

I booked their service for airport pickup to take me an hour away to destination. Felt secure and confident that I didn’t have to land at 5am in a new place and try to find an Uber. The day before my trip I received an email cancellation. No call. Just cancelled notification. I called and the customer service rep who answered stated” y’a I had to cancel that because I have no drivers due to a race we have on town.” I stated a phone call would have been appreciated as I don’t check my emails as often as I answer a call. This left me in the lurch and I scrambled trying to find another car service.

I was then charged 211.00 on my credit card. Disputed it with my cc company and they disputed my dispute (brain breaks here) really? So now I’m stuck wasting time and energy trying to get my 211.00 back for a service I never even had.

Their branded website and online presentation of offering 24 hour availability has me feeling like a def bait and switch. Once they bait you - you’re going to bed disappointed in the end for sure .
I’m not even one who writes reviews but this company has cost me 6 hours of my time so far for nothing. -negative stars for customer service

Terrible company policy, never use these unhelpful people.
I was charged $298 US for a ride that was never taken!
My flight was cancelled due to weather at LaGuardia NY well in advance(4hrs) of a driver waiting for us at the airport. The driver actually called me to let us know our flight had been cancelled before we were to board the plane. After the airline rescheduled us I tried to rebook but they could not accommodate as they had no drivers.
Wonder if the driver was compensated or they just kept all my money???
Will tell every business associate and friend to never use this company.

Absolutely the WORST company out there for ride share! Was presented a cancellation policy which should have resulted in a credit to my account, as I was outside of refund timeframe. When calling to use this credit they said they would not honor it.

Ontop of this, a previous ride resulted in me having to tell the driver to slow down on more than one occassion. He was doing 85 mph in a 70 zone with me and my child.

Horrible company - will be persuing a chargeback on my credit card and NEVER recommend them.

Bunch of thieves. avoid at all cost.

Absolutely horrible service - paid $25 extra for an add-on I didn’t receive, then one bag wasn’t unloaded upon arrival. When I realized I tried to call Luxy only to be hung up on three times because “dispatchers were busy.” Finally got the driver on the phone and he wouldn’t come back to drop off the bag, I would have to go an hour out of my way to pick up. Never using again

DO NOT USE LUXY RIDE I REPEAT DO NOT USE LUXY RIDE! On 7/6 my husband and i were to be picked up at 4:30 am to be taken to JFK for a flight to Aruba. - at 4:40 am the driver still didn’t show. I called the dispatcher and he said he would find out where the driver was. He calls back at 4:45 am to say the driver had a flat tire and it could 30-40 minutes or longer to get to us - i told the dispatcher this was unacceptable and we needed to get to the airport. I also asked why the driver never called me and the dispatcher also told me he wasn’t notified either. The dispatcher said they would try to get an Uber or Lyft but that I could also call for my own Lyft. Not acceptable that I have to call for my own Lyft. Dispatcher called back at 4:50 and stated they could get us an Uber but would not be there for at least 30-40 minutes or longer. Again i said not acceptable and i needed to get there and could not wait that long . I stated that now I would have to drive which I did not want to do and I would have to pay for parking in the dispatch said that they would be willing to pay for parking and offer us other incentives. I told him I wanted to speak to someone today and if I missed my flight there would be hell to pay and he said someone would call me. I get to JFK and we missed our baggage check in so we could not get on our flight. They told us we would have to come back tomorrow because they had to reschedule us. We would have had to have another Covid test done and complete another ED card to be accepted into Aruba. we were extremely upset. We ended up being able to get a flight with another airline. No one from Luxt ride called me that day and when I called when I got to Aruba I left a message and asked to be called no one called me. I called Lexi ride on my return on 7/13. I spoke with the Craig and he said that he would send this to the review board and I would receive a call back within the next 24 to 48 hours no one called me back after 48 hours and I had to call the company I spoke with Nicole who was the customer service manager and she stated the best that they could do was offer me $50 I told her this was abominable and a slap in the face for all the aggravation that this company put us through that day and that the dispatcher said they would pay for a parking which was $252.00 And she stated he should’ve never said that but he did say that. she did say well we did refund your money as if that was a gift. they had no choice but to refund my money for a service not taken she said she would take the claim to the operations manager and they would call me back that day or the next day needless to say I never got a callback and had to call again and the best they were able to offer me was $100 credit. Because of LUXY ride it cost me over $1000 more because of their negligence. I will never use this company again and I’m putting this out there for you to be aware. Their negligence and lack of response and communication is abysmal.  I also paid $381 for this trip so for them to offer only $100 was ridiculous.